I use them for 3 of my properties. Very happy with their personalized service and the app and…read morehardware too.

Purchased a new home in McKinney and needed to get my dormant security system up and running for my…read morewife's piece of mind. Jason assessed our needs and delivered prompt and excellent service. I highly recommend Protectus!

Hard-working and FAST. Very efficient, cleaned up afterwards. Friendly…read more Could I have mounted my tvs myself? Sure. But there's no way I could have done them as well, as fast and while saving my back! Worth every penny and then some.

Super quick and clean installation of our Frame Tv. Great results! Highly recommend.read more

I had Vivint for about 2 years, equipment was paid off and my bill was no problem at around…read more$45/month. The issue came when it was time to cancel the service. I was moving out of state and needed to cancel the service because I'd no longer need it at my new place. The first time I called to cancel, I spoke to someone who seemed to be a manager, because she offered me all of these perks to stay, including a deferment of my payments until I figured out if I wanted to stay or not. I thought I was getting a deal, until a few months went by and I realized I really did not need the service and needed to cancel. I called customer service, knowing I still had 9 months left in my contract, but my equipment was paid off so it should just be an easy cancellation with an early termination fee. I was wrong. 3 hours later, 10 support agents and 4 departments later, each one repeating the same offers and not communicating between agents, even after I firmly declined them all and said I just wanted to pay the money and be done with it -- I finally was able to pay the termination fee or "buyout" fee and get off the phone. They had me on an initial wait of about 45 mins, and then each agent kept asking for the same information or just wasn't aware of what I was trying to do, and it got to the point where I realized they are trained to drag out the process. IF YOU NEED TO CANCEL WITH THEM, THE ONLY WAY TO DO IT QUICKLY IS TO ESCALATE. Do not let them have you on the phone for hours like they had me! They will have you on the phone for hours, just to submit an email cancellation request. The email you need to cancel your account is : documents@vivint.com and this is the information you need to provide or they will not respond or process the request: Name: Service Address: Service Number: Reason for Cancellation: WILL NEVER RETURN TO THAT COMPANY EVER AGAIN. GET A RING CAM AND CALL IT A DAY.

Do not use this company. They are full of scammers. I bought a house that had this security system,…read moreso for ease, I continued the service. However, this the least ease I have ever felt. When I called because my sensors weren't working, they reinstalled them and they immediately fell the next day. When I called about the camera not working they told me I needed a new camera. But the new cameras wouldn't work with my "old panel". According to the previous home owner she had just updated the panel less than 3 years ago. They simply want to overcharge and oversell you. They do not care about your safety or security. They care about how much they can scam you. Finally if you ever wish to cancel, they won't ACTUALLY cancel your account. They will tell you that it's cancelled and then call you 3 times a day telling you your account is overdue. When you call back to cancel yet again, they will tell you your account was never cancelled and they can't cancel your account unless you pay your outstanding balance. They will offer you everything under the sun to get you to stay a customer. Then when you finally get it cancelled. They call you again the next month because you have an outstanding balance. Fuck this company and everyone who works in leadership. I will update once I actually get the account cancelled. It has been 6 months.

Be Very Careful! I hope anyone sees this and get to know…read morebefore it happens. My brother worked for them for almost 4 months, they're not responsible when it comes to pay what they owe! If you don't have documentation they still accept you and then after weeks working with them, they start retaining money, delaying payments and when my brother asks, they keep saying excuses saying it will be deposited the next week and never happened. Well they ended owing my brother almost 4k. When I spoke with the owner, hes nasty, very prepotent and you can tell right away he's racist with his own race. And came to realize that my brother is not the only one scammed by them

Excellent and Reliable Security Service! This security…read morecompany provides outstanding service. Their team is very professional, dependable, and always on time whenever my residents call for assistance. They handle every situation efficiently and with great care. I truly appreciate their dedication and commitment to keeping our community safe. I highly recommend their services to anyone looking for a trustworthy and professional security company!

I had finding a locksmith on my never-ending "to do list but literally just wandered into this…read moreplace by happenstance! Not only did they help me with my problem, I also learned a LOT about locks and safes. Don, Matt, and Sam were are very nice and super helpful and I highly recommend them! Thanks, you guys!

Very nice and friendly people and quick service! Just ran in to get a key duplicated and I was in…read moreand out under 2 minutes... at least I could've been but I hung around to check out some of the cool stuff they have for sale! It was a little over $8 for 2 key copies and keyrings which seems a bit steep but both keys worked perfectly (unlike copies grill Walmart)! I won't mind paying it again the next time I need a key duplicated or any kind of locksmith work!

They have been protecting my home for years. great local business that gives a personal touch and…read moreis always just a text or call away from help.

I just recently purchased a vacation home in Weatherford and was looking for a company to install…read morean alarm and camera system. I was doing a Yelp search for a local company and the one the stood out was Sanctuary Security service. I reached out to them and spoke directly to the Owner Andrew; we made an appointment at my convenience a few weeks in advance when I was scheduled to be in town. Andrew stopped by a few days before I arrived to assess the property and already had a plan in place for the best camera locations. I was amazed with what he was going to do and all the latest cameras and all other needed equipment. We agreed on a price. He scheduled me in when I was in town and got all the work done. Andrew gave me an and my wife a tutorial on how everything works. Got us up and running in no time at all. His company will also be monitoring our home. So, if anyone is considering installing a security system for their home and business. This is a great company to consider they offer quality work and outstanding customer service. As a semi-retired Contractor from California, it is a pleasure working with a professional company.

Raymond was extremely helpful today ! Quick and efficient. If you need a reliable locksmith, look…read moreno further!

Had to adjust doors instead of getting new locks but rekeying worked!…read more Sometimes exterior doors become unalisgned

Very knowledgeable staff and easy to work with. We used them to install a new residential home as…read morewell as retro fitting existing homes. Showed up on time and stayed late to make sure the job proceeded as planned. Thank you Kore for your dedication to making sure your clients and general contractors are well taken care of.

Needed estimate and Bruce met, reviewed my needs, and provided and estimate for all my AV needs.read more

When we decided to upgrade our home security system, we wanted to ensure we didn't have a repeat of…read morethe bad experience we had the first time around. We checked out three companies and Al and Justin were the only company willing to stop by after a job they were working on. They listened to what we wanted and Al (owner) provided a bid the following day. After evaluating the other two bids, it was clear we needed to go with DFWCVS. Not just because of price, but service, care, good communication and quality equipment. Al and Justin arrived on time to do the install and set to work. Since we were replacing the entire system and moving some of the cameras to better locations (thank you Al), they were around all day. They worked hard and I could tell, they worked well together. Al kept us informed at all times on where they were with the install. There was one small hiccup when Justin slipped in the attic and accidentally caused some damage to our kitchen ceiling. Justin and Al felt so bad about the accident, but we kept telling them, it was an accident and we were thankful nobody got hurt. Al took action and worked on getting a repairman to come over to access the damages. Luckily, we have a neighbor that owns his own painting company and he came over and gave Al a bid. The repair work was finished a few days later. You couldn't tell it was ever damaged . Al and Justin were finishing up some work for us and were relieved to see how well it had turned out. Al took care of everything and was hired by our neighbor for some security work. A new relationship was made. Win win. We can't speak highly enough about the integrity of this company. You don't see many companies that stand behind their work like Al and Justin. They are great to work with and we couldn't be happier with our security camera system. You won't regret working with DFW Custom Video Surveillance, I promise!

Highly recommend this locally owned business. You can expect excellent service and hands on…read moreassistance with monitoring tools and setup. Text msgs and calls are promptly returned. Received speedy, same day response when an issue came up weeks after the install. Polite, professional, knowledgeable... you can't go wrong with this team!