I live close by and have been to this store a few times over the years. Usually just to do a simple…read moreupgrade on a phone or drop off an old phone. On each occasion over the years I have always been helped by a brand new employee. It's very frustrating as I simply want to get my new phone and get out of there. Instead I have to sit and wait while the employee asks the manager questions every step of the way. What should take a few minutes takes much longer as the employee is being coached through the process. Two employees helping one customer EVERY time I come in. I think the employees should 100% know how to do a phone upgrade or exchange. I don't appreciate my time being used for training purposes. I probably will avoid this store from now on. This store needs to become a corporate location. The franchised standards at this location are horrible.

WOMEN, AVOID AT ALL COSTS FOR YOUR SAFETY! My sister went to this store last Sun the 16th and was…read more"helped" by an associate named Angel. He became increasingly creepy as their interaction progressed. He locked the front door, and had my sister go sit in a back room. He had both of her phones (old and new). He became more and more sexual, asking her out and trapping her in an employees only room in the back. She had to fake laugh and fawn her way out of there. It was absolutely traumatizing! She had to return this Sunday to turn over her old phone and was afraid to go alone. Corporate and the police have been notified, and after all this the store manager will not call her back after multiple attempts to contact. The employees refuse to call their manager or give out her (Megan apparently) phone number. The creep IS STILL WORKING THERE! Verizon seems to be completely unconcerned for the safety of their customers. We're definitely switching carriers.

Incredible customer service! Always went above and beyond to help resolve my phones issues where…read moreothers had given up or overcharged for their services. Would definitely recommend ARC to anyone looking for an honest, skilled, and knowledgeable repair center

Went to the shop with broken PS5 fan connector (pretty common in ps5) and a lot of dust. Everyone…read morequoted me a lot of money. He was very reasonable and gave me a good deal. If I break anything I would take it to him again.

Helped me remove my SIM tray that was giving me a hassle! Super nice gent didn't charge me a thing.read more

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

I called ahead as my phone had been washed out by a wave and I noticed it overheating from simple…read moreuse. After bringing it in, as he investigated, Sheldon explained what could happen inside the phone from water damage, which I appreciate when someone takes the time to teach the customer. He found (luckily) no water damage, and he took the time to further investigate, test out some options, to find potential causes. Cleaned out my charger port, and offered several things to try at home before trying something else. I was told if it still overheated, we could replace the screen (not likely a root cause but the next step if needed) and it was would discounted as I already paid for the other cleaning and gasket replacement. Luckily the issue is fixed and I'm happy he didn't push for the screen replacement if he truly didn't think it was needed!

Late message! They definitely won't just want your money for you being there, helpful i saved…read more$24-$25 just for my charger being weird. Got checked and it was ok! Guy told me it's Just because of having a bad charging cable because it worked with theirs as I saw I got a new one and it worked. So Hooyah, y'all check them out if you need to

This place is fast professional and the best price in town the customer service is the reason I…read morecome back!!! I keep coming back all thanks to Denise!!! Thank you!!!

I went in to get my iPhone front screen fixed close to their closing time, and they were super…read morequick, helpful, and personable. I've been there before, and will continue to go back!

I went in today and my phone was a mess. Verizon Store told me I needed a new phone cause it was…read morenot charging properly. I took it to Sheldon- he was able to fix the phone and did it in timely manner at a great price. Plus he gave a one year warranty on his work. Thanks Sheldon

I HIGHLY recommend Sheldon! He was so easy to work with, had competitive pricing, and got it done…read morequickly. I had a crack on my iPhone 15 lens, which he repaired quickly. I then had a separate issue with my lens and he went above and beyond to address that also. Really great service and ask about his awesome backstory! Would go to him again for any IT fix!

I always appreciate when you call a business and what they quote you is the actual price…read more The service was done quickly and perfectly. I actually bought a screen saver as well because I thought it was a good deal as well.

Came here to fix a broken iPhone screen. I was a little put off because he quoted me $90 on the…read morephone but when I came in it became $160 which is obviously a huge difference. Also there were lots of boxes and broken computers just kind of laying around everywhere, but we were desperate and needed a quick fix. It's been a few days since getting the screen replaced and we've noticed that when next to a normal iPhone looking at the exact same images, the colors are a lot different and not as detailed. Also it's been flashing and went black for a few seconds. Really disappointed but not confident we could get a refund, or would even want further repairs from this establishment.