Chef's kiss…read more Massage was a 10/10. Friendly service. Clean atmosphere. I will return.

The pearl spa is my self-care moment every month. I was introduced via a friend and it has been a…read moremonthly addition to my busy schedule. I have not tried any of the services, I actively go for the 90 minute healing water session. Complementary tea and water is available upon check-in and freshwater is also available in the actual healing waters space. There is staff to give you cold towels, and tend to any questions that you have during your session. There's also an option to extend past the 90mins which I recommend. I also recommend that you arrive 15 minutes earlier that is not a suggestion. Your session time starts once you book so you can factor in undressing and getting ready for the healing waters space which is also coed.

I really wanted to like this place because they are so nice. I bought a groupon for a mani/pedi to…read moretry out Donna Salon and Spa. We went back and forth on an appointment date and time that worked for both of us. We worked out a time and I was pleased because I only had to wait a few days. When I arrived, they were very nice, offered me bottled water, and had me sit for my pedicure right away. Maria began my manicure by removing the polish that was only on my big toe on each foot. She used the nail drill. The procedure was uncomfortable because the drill burned a bit as it went through the polish. Aside from that, the pedicure appeared fine. She then did the manicure. The manicure looked ok, but there were some bubbles in the polish when it dried. It was a rush job because there was another customer waiting. She left me sitting at the dryer while she went to wirk on the next customer. Miss Donna removed the bubble with her fingers and painted the finger again. By the time I got home, (I live 7 minutes from the shop) the polish was smudged on some of my fingers and toes. I called Donna and she had me come back in so that it could be done over. The polish was removed from the fingers and toes that were smudged and then they were done again. The looked okay when I left. Over the next few days, the polish on my fingers started to lift near the cuticles and at the top of the nails and started getting caught in hair, clothes, etc and the polish peeled off. I have never had this happen as long as I have been getting my nails done. Because this Salon offers many services, massage, facials, etc, I might try something else, but I will not go back for a mani/pedi

Excellent service, prices, and a one stop shop for all things beauty. Ignore the low stars because…read morethis hidden gem is well worth the visit.

Don't get the plus member plan as they will find new ways to charge you fees constantly. Don't come…read morein one month and it's $15, no surprise there but your invoice will be aggressive in stating that it is overdue the second it's sent to you. And that $15 you pay for the membership, better do it in January only because it's not for a year from when you started, it's due every January. So my membership that started in September still has to be renewed in January for another $15. I am not renewing just to find out all the other ways they plan on screwing me over. The worst is the managers/owners are completely absentee and make the waxers do double duty at the front desk and take on the brunt of frustrated customers. Must be nice to sit in your palace funded by bad business practices and the labor of others. Speaking of the waxers, Christina is absolutely amazing and the best waxer I've ever had. She is efficient, minimizes pain, and produces clean and lasting results. She should be paid what the quality of her work deserves and she should be treated better.

I absolutely LOVE Beauty Lab! The staff, the location, the ambience, the prices, I love everything…read moreabout it. I am definitely ditching The major wax chain I used prior and supporting this wonderful waxing business from here on out! I scheduled my appointment online and snagged a last minute appointment for a Saturday morning with Madi. I arrived about 15 minutes early for my appointment and she was able to take me right away. I paid for my services prior, which I appreciate. Nothing like a bottle neck at the front desk, with all your patrons trying to pay at the same time. The decor in the Beauty Lab is beautiful. If it very minimalistic, homey and comfortable. Most importantly, it is very clean! In fact, the kind gentlemen at the front desk was cleaning when I arrived. Cleanliness is definitely very important for a waxing business, so I appreciated that! The wax room was very spacious and clean. Madi was an absolute sweetheart. She was very professional and the wax experience was amazing! She had me in and out in no time, which I definitely appreciated on this specific Saturday, because it was snowing and I wanted to get off the roads ASAP. Amazing business, amazing staff, amazing experience! You should really patronize this business. I assure you, you will not be disappointed!

This was brought as a gift for my mother-in-law and myself, I booked for 2 not 1. If you are of…read morecolor Black stay away from this place, every last white person and the people the service is Racist, from they way they speak, the way the look at you. The person white girl, if I booked for 2 and walk in with 2. No service was off today, some person changed my mother-in-law day for the 11th of July when our service was scheduled for July 18 at two, she then changed my time to 1:30 PM which was fine. Once we both got there, we wasn't greedy and it was no way for us to sit, but clearly they had a whole of awaiting area but us black women weren't allowed not only get what we paid for, but to be told by the owner that I wasn't getting a refund we will definitely see about that. Stay tuned.

Absolutely wonderful massage with Travis! A good friend of mine made the recommendation and I am…read moreglad I followed through. I've had long-term ailments due to sedentary habits developed during Covid-19. Travis did a wonderful job. He is communicative and funny. Massage is more physical therapy than quiet sleep massage and I preferred that and appreciated it.

Very professional and welcoming massage place! I've tried another Massage Crystal in the area and…read morethat one did not measure up to the Pasadena location. First of all, the front desk receptionist, Claire, has impeccable customer service skills. I've seen her juggle multiple customers in person, and on the phone all while maintaining her friendly and professional service to everyone. They have a waiting room where you can drink water before or after your service, a very tidy bathroom, and nice massage rooms (single and couples). The masseuses are all very sweet, and great at massaging. However, some can be a bit heavy handed even after requesting light or medium pressure at the reception. But they also respond to body cues and check in throughout the massage to ensure you are comfortable and okay with the pressure. They allow you to choose a female or male therapist and customize the massage. I believe you can also get a discount if you pay in cash. I normally get the 60 minute swedish massage and I always feel refreshed after. Also love how late they open and accommodate last minute appointments by phone. Highly recommend!

Great massages, very clean, smells good!…read more The outside might look deceiving, as it is located in a shopping center, but it is a very well kept establishment. Friendly front Desk service and prices to keep you coming back!

I got a Brazilian with Christina and I rarely leave reviews but when I find someone as great as her…read moreit'd be a crime not to! It's been awhile since I got a brazilian since I jst moved to Maryland a year ago and the experience with the first person out her I went to was not pleasant. but Christina was sooo awesome! I was so comfortable and the waxing was surprisingly MUCH LESS PAINFUL!! She is a god send! HIGHLY RECOMMEND!!!

My experience with Christina at Skin Zen Spa was absolutely great!…read more If you are looking for a knowledgeable, thorough, patient esthetician you have found your spot.   I sought Christina out because I did not want to visit a commercial chain spa for a basic facial, and I did not want to go to a "ritzy" spa with a lot of frill that I reserve for girls day out or a bachelorette party. I wanted a nice experience with a thorough, quality facial because the winter did quite a number on my face and I find the solo practitioner esthetician to be a bit more clinical and thorough, while still providing a tranquil environment. LOCATION: So first let me tell you...being new to Maryland I'd never heard of Old Savage Mill where the spa is located.  It's a quaint, older, historical revamped building that I believe used to be a textile plant.  There is ample parking.  Old savage Mill has little clusters of private shops. The shops are unique shops such as photography studios, hair salons and antique shops. It really is an enjoyable experience - you almost feel like you are on a field trip.  I had time to kill before I was able to get an appointment so it was great to explore.  I even bought a few items! Zen is a little tricky to find within the compound. The layout of the shopping area is unique.  It is split up into little buildings with different names.  Skin Zen is located in the "Spinning Building." The best way to get there is to find the "New Weave" building, make a left, go through the double glass doors, make another left, follow though and make a left at the wedding dress shop, go past the restaurant and make another left, and Zen is down the hall to your left.  If you have to use the rest room there are many within the building but not in Christina's private section, as the building is not designed that way so just go before you get to your appointment and disrobe.  Not a big deal abut I figure useful information. ESTHETICIAN: Christina is very nice! I was a walk in and she was able to accommodate me within one hour. The setup is perfect. She has a receiving area and a private back room where she provides services.  Christina gives you a form to fill out about your history and inquiring about your concerns.  She then speaks with you to review the information.  She then examines you and goes over what she feels will be best for you.  She does not pressure or upsell.   After my consult I decided to go for the H2o Oxygen facial. She is very knowledgeable about skin. I am an African-American woman and I was impressed that she made it a point to talk about the things unique to darker pigments.  For example, she explained how extractions with too much pressure may scar my skin type and she would take great care to avoid that. That is always comforting and it let me know I was dealing with a knowledgeable esthetician. She is very friendly and you immediately feel at ease. She will follow your lead with conversation.  She is very detailed and takes her time.  It was a relaxing experience. She even gave me a great shoulder hand and arm massage - giving me the option to choose between hands or feet.  Normally estheticians just leave you in the room, with a mask. Not Christina...she uses that time to provide an added extra benefit of a shoulder hand or shoulder massage included in the service.  Devine!   She accurately knew where my tension was and gave me some advice, admitting that she was not a massage therapist but she had some great suggestions.  RESULTS Christina sent me home with a post treatment package included in my service.  She explained how to keep up the treatment.  She did not heavily push the products just but explained each one she used. I ended up buying two from the organic line of the products she uses. All together I spent about $190.00 dollars.  I feel it was money very well spent. My face is heavenly! Smooth and bright.  It is indeed one of the very best facials I have EVER received and I have gone to many ritzy downtown Manhattan spas.  This facial easily outdoes them all.  She hit all the areas I had issue with. Though I felt I needed many extractions and all types of steam she explained that she tailored to the client's needs and I did not need that.    Don't you just love when we come in telling professionals what we need? LOL I had to laugh at myself when I went home. She was right.  My face is beautiful and clear and where normally I would have some sensitivity and redness after a facial. I have none. And to top it off I woke up this morning and my hands and arms were UNBELIVABLLY soft.  I mean unrealistically so. I kept touching myself.  LOL So I have to call her back today to see what she used on my shoulder, arm and hand massage. So I say all of this to say you will not regret going to Skin Zen Spa!

If I were rating the massage alone, this place would get 5 stars. Sheila has magic fingers. I left…read moremy Swedish massage feeling so relaxed that I almost didn't trust myself to drive home. She never pressed to deep and read the tension in my muscles like a master. I was nervous since I used a Groupon--those nerves were for nothing. I had to take off one star because of the facility. I wish the massage table--especially where you rest your head, had been a bit more comfortable. I think a little bit of extra length or some more comfortable padding might help. It wasn't enough to run the massage, but my forehead was a tad uncomfortable for certain portions, causing me to readjust my position. Overall, I had a great time. I will be back. A part of me didn't want to write this review. Right now it's a hidden gem. If more people discover it then I might have a harder time making an appointment. Tip: Google says they close at 5-that is incorrect. Sheila informed me that they close at 7.

This was my first visit here and I'm a happy customer. Chris gave me a great massage - he has a…read morevery calming manner and I really appreciated the attention he gave to my target areas (I have a lot of knots). It's a very clean and relaxing environment; I was so comfortable and felt really welcomed. This is a friendly place with competitive pricing. I'll definitely go back! Location is easy to find if you have GPS - you just need to make sure you go upstairs to the second level of businesses after you park. Not too hard to find.

I was in some serious pain when I decided to out of blue get a message. This place is my new…read morefavorite place in the world! Booking my appointment was super easy and the owner was very helpful and offered treatments for my neck pain. The spa is clean, warm, inviting, and pretty! I could barely tell I was in a strip mall. When I came in I was greeted nicely and given water and a heat wrap for my painful neck. The masseuse was very personable and welcoming. I really enjoyed my hour long session, in which I finally able to relax and clear my head something you can't put a price on. I will say this place was actually very reasonable and I will be back!

I'm new to MD and was very pleased with my massage from Carrie. I was looking for a new massage…read moreplace and this, the first place I tried, fit the bill and I don't think I even need to shop around for comparison. I don't get massages all that often, maybe 2x/year, but it's nice to know that I have a reliable and satisfying spa now. The massage was gentle (which is what I was going for) and relaxing. There was a brief period when we could hear the people in the room next door which was distracting but fortunately very brief. They offer package deals which I will consider once I'm contemplating my next visit.