I needed to get my dumb waiter repaired. So I called Custom Lift for service as they were the…read moreoriginal installers. I was really pleased to be able to get an appointment within a week or less. Mike, the technician that came out was so awesome. He was very patient with me and answered all of the questions I had. And he was very thorough in the repair and replacement of parts. And he reminded me to get the dumb waiter serviced every year.

This two-star rating is due to their billing practices, not their work. When I called and…read morescheduled an appointment, they were friendly and professional. I have a residential dumbwaiter and asked for an estimate. I was told that there was a flat rate for the service call, which would include any labor needed to fix the dumbwaiter, and that any replacement parts would be extra. Seemed straightforward enough. The repair technician arrived on time and did a thorough job, scrutinizing every component of the dumbwaiter and cleaning various parts. The service call lasted longer than I expected - and perhaps longer than was necessary - but I wasn't worried because I was told there wouldn't be any hourly labor charges. And then I received the bill...which charged me for an hour of labor ON TOP OF the service call fee (which alone is the equivalent of 2.5hrs of labor). So basically, I was charged for 3.5hrs of labor, when the technician was only working for 1 hour. I called their office, and spoke to Kim, their service manager. I explained that I had been specifically told that I wouldn't be responsible for any hourly labor charges, and Kim told me that I was misinformed. She was curt and completely unwilling to work with me on my bill. Maybe this is an issue that arises with them a lot. There aren't a lot of companies that specialize in residential dumbwaiters, but I'd think twice before calling California Custom Lift.

Although slow to get me estimates and get the work done, they did a quality job and I'm happy.read more

My company used Crainco for servicing of our cranes, and once the need to have cranes went away,…read morethey stepped in and purchased them all. They then serviced our final lift needs as we were closing operations. Fair and honest people to deal with. Service was always completed on-time and as quoted. They also assisted with NCCCO re-certification filings and inspections. Skilled operators of cranes of all sizes. Brian and his team are a good group to know if you need something lifted from here to there. (They also run a top alcohol NHRA funny car that is pretty damned fast...)

We had an elevator installed in our new home by Elevator Boutique, and we couldn't be more thrilled…read morewith their service we received! From the get-go, Alex Ledesma was incredibly accommodating, getting us scheduled for service right away. Technician, Marlon Mora recently came to service our elevator. Marlon's expertise and attention to detail were impressive. His dedication to quality and customer satisfaction was evident throughout the entire process. It's very comforting to know that we have a reliable elevator system in our home, thanks to Alex, Marlon and the fantastic team at Elevator Boutique!

So much to say about this company and their attention to detail. Cristian was by far the most…read morepolite and explained everything so thoroughly. He listened to our wants and explained what would work best. Definitely would recommend this company to work with.

Willy Daws is the best; he really knows his stuff…read more My problem is with the people who book appointments, never friendly, I think her name is Krystal Zuniga and I understand she is a member of the owners family so I guess she has job security.

McKinley Elevator was an exceptional company, providing courteous and professional service. Dylan,…read moreour service technician, arrived on time and was respectful of our home. He listened to our elevator issue, diagnosed the problem, explained to us, and corrected the issue. Our elevator is operating perfectly. McKinley Elevator is most strongly recommend for your residential elevator needs.

I encountered one of your delivery drivers blocking a one-way street. He just sat in his phone…read moreblocking the road, then when I inquired about him moving he just waved me off and then started lowering his lift gate. He could have easily moved his truck up a few feet to let traffic through, or parked in the area designated for the construction site. But he just acted all entitled and like it doesn't matter who he inconveniences.

I've been to a couple welding stores in the last month and none compare price or hospitality wise…read more Joaquin was a great help, appreciate you big dog !

They TRAPPED me and my family in an elevator and one of their technicians tried to ASSAULT me in my…read morebuilding telling me to "F*** OFF"! after doing so. Total Access Elevator committed an OSHA violation because of their unprofessional and negligent conduct. They DID NOT inform our property manager that they were conducting an annual inspection and arrived without any notice to our management. And although they had 3 technicians on site, none cared to properly notify residents that maintenance was occurring at 8am when everyone is starting to go about their day. My partner and child were trapped inside for around 10mins taking her to school, even making her late. We were TERRIFIED inside as the elevator jerked up and down and the call / help buttons even told us to call our administrator (ie. property manager). We yelled out for HELP and didn't even know what floor we were on despite being on the top floor. Once we were out, I asked one of their technicians if they had notified management about the maintenance / repairs. They didn't. I asked if they even had communicated with the manager prior to their arrival. They Didn't. I asked why they hadn't let residents know about repairs prior to starting on them. They Didn't. As I was asking reasonable questions, one of their other technicians became aggressive telling me in front of my family that we "should be thankful that they let us out". They put us in this situation to begin with. Their technician then lunged at me to assault me, raising his fist and only because of his co-worker was he stopped, telling me to "F*** OFF!" in our place of residence. Of course, he escalated the situation. I reached out to their manager moments later only to be put on hold for 10mins and then told that the supervisor would return my call in 5-10 mins. An hour later I had to call them to demand to speak with the supervisor who then tried to place fault on me for raising my voice with his technicians. The lack of accountability and responsibility was egregious. Only after I called him out on this, did he mention he was going to write them up and never allow them back to our residence. He admitted that this was in fact a major annual inspection, but Total Access Elevator had not informed our building's management nor residents prior to repairs, putting our lives at risk. Later after I informed our manager that it was a major annual inspection, that same supervisor David attempted to mischaracterize the events of what happened telling our manager to the effect of that we had only been in there "30 seconds" and again reiterated that it was because of my raised voice that the incident escalated and his worker had de-escalated the situation. How attempting to assault resident in their building and screaming at them to "F*** Off!" is somehow de-escalation defies any sense of logic and is void of accountability. They are extremely unprofessional, aggressive, and don't communicate properly. If could give them a ZERO star I would.

Our HOA building has used total access elevator for many years. I do not have any complaints about…read morethe quality of their work. They have serviced our elevator just fine. My issue was the cost of their non-routine service calls. When our elevator went out on a non-holiday Saturday afternoon we were charged $850 per hour...not just for the service call time when they were working on the elevator, but for travel time from their location to our building. $850 an hour for travel time. Anybody using them should just be aware that if something goes wrong and they need to come out on a Saturday afternoon it will be likely close to $2000.

Wow. These guys know their stuff! Just finished talking to them with my mechanic and we will get…read morenew heads from them. Needed my stock heads ported and rebuilt for the stage 4 we are putting together and discussed the build with them. They actually already have a set of heads in stock for the specific specs we need and we can buy them as a core exchange. Turnaround in a week- which is fantastic for custom work. Plus, they certainly seem to know what they are talking about and that gave me tremendous confidence

If you are a regular guy looking for machine shop / head work services, beware- this place does not…read moregive a hoot about you and has a very low level of ethics. Below is my experience if you'd like to read up on what I went through. And believe me, I am a patient and non-demanding person. The only thing I did wrong here was choose to use them. They are supposed to be one of the best places to have Harley head machining and porting work done, right? Maybe so- great reputation in that regard. But, I'll never know. I brought my heads there about a month ago and asked if they could do three simple things: 1. check valve to valve clearance 2. unshroud the valves 3. enlarge the chamber to hit my target CC once I figured that out I also said I'd pay cash and they have my permission to do whatever is needed, no rush. Ideal customer right? They said sure no problem- I said it would be a week or so until I had the numbers spec'd out so they could do the headwork, again no problem. I left the heads there with them. [Week 1] So I call a week later and talk to John Okeefe, I told him I have the correct numbers and info to have the heads done, explained what I needed (items #1,2,3 above) - he told me he'd also need the camshaft specs. I said I'd email him the info and told him to "do his thing" per his best judgment given the camshaft specs, type of bike, and intended riding. He told me "ok". I sent the info via email right after the call, and then called the next day to check if what I sent was ok. I was told yes all good. [Week 2] I waited a week, and then called to check in . Spoke with John and he told me he was going to do the work on the weekend and they would be ready by the following tues / wed. I passed this info on to my mechanic so he could plan things out time-wise with my bike at the shop. [Week 3] So I called this morning (Wednesday, the 'ready' date), and checked status with John. John told me "oh I forgot- I'm glad you called so I can now remember to do them". wtf. ok, hey it happens right? So I ask him how long he says "maybe I can do it today - but really busy". So I said I'd check with him next week. He says "ok". So I take it that all other jobs are more important than mine, even though I've been waiting. I called my mechanic and told him what's up- no ETA on heads. He said he'd call over there to Branch and see what he can do. I then get a text message from him a bit later telling me to go and pick up the heads / no go. I'm like wtf but I go down there (50 mile drive). I get to Branch and John's not there but some guy "Charlie" is. I said I was there to pick up my heads. He fished around for them (they were stuffed on the back of a desk in a box under a bunch of other "apparently more important" customer boxes.) He slaps my heads down on the desk counter and that's it. No comments, no 'hey thanks but sorry about that', nothing. I picked them up ready to leave and I said simply, "how about an apology for wasting my time". Man the dude turned a shade of red and got all ape-crazy attitude on me- Then has the nerve to tell me "I never told them what I needed done to the heads, so that is why they are not done". From what I can gather, John LIED about it and said he had no idea what was supposed to be done to my heads. And he knew full well what to do, and even gave me a delivery day (today). So this guy Charlie is thinking there is no work to be done because his own guy lied about it, my heads probably would have sat there until the cows come home, and I'm getting attitude from them for complaining. The work order attached to the heads was void of any work info as discussed and confirmed with John twice, and written in an email. In fact, the email I sent with the work instructions was conveniently missing- The only email attached was one that had cam specs and some other tech info John told me would be needed. In short, absolutely worst experience I have ever had with a specialized service provider. I mean the guy John totally blows it and then lies about it to cover his a$$, the service guy is an ego-centric peacock, and they have ZERO regard for anyone's time or hassle. If you deal with them, walk into it with a big expectation that you may have some problems. I have since found out today that this is not new behavior for this place so I'm probably just one of many "little guys" who have come in seeking top quality work and ended up grabbing ankle.

One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field