I stopped at the Mobility Center to replace the caps on my walker. I didn't realize but I had…read morespares taped to my walker (it had not been used for several years and I just needed it for the next couple weeks). When I realized I already had them, Scott replaced them and when I asked for more advice about wear and tear, he told me to get tennis balls and told me how to install them.. All this was gratis! They have moved around the corner from their former location so still convenient to find. Highly recommend them with great customer service!

So, I am disabled and use a wheelchair 90% of the time. I have many chronic illnesses (diagnosed)…read moreand require my chair for any freedom. I have Medicare and am in need of a new/better wheelchair. I called Mobility Center because of the quote from the CEO/Owner on the website stating that "with over 20 years experience in the Home Medical Equipment industry, I can help you navigate the path from getting the necessary documentation from your physician to choosing the right equipment to insurance/medicare billing and/or financing, and finally getting you going again ... Fast!!!." Well, that did NOT GO WELL!!!! I was told immediately that they do not accept Medicare, although it states it on the website. So, I let the woman who answered the phone know exactly what the website said and what the Owner had written. She put me on hold and Mitch, the owner, got on the phone. He was extremely rude, told me it was a case by case basis..HUH?!?!? I found him extremely insulting. He also asked where I found the information I was reading to him, that he had apparently written himself a while ago, and didn't remember. He tried to talk in circles about what "navigate through physicians and Medicare/Billing" means. I may be disabled, but I am not an idiot! He finally said he could not help me! More like WOULD NOT help me. Why do people get into this business if they aren't in it to help people?!? He made me feel horrible. After he said he couldn't help me, I asked if he knew anyone that could, and he said no! How is this even remotely ok?!?!?!? The thing is, it's NOT OKAY! This is why I am leaving this review; I don't want anyone else to have to be treated this way! I called someone I know in Virginia, where we moved from, and he is amazing!!! I let him know what happened and he was so incredible! He called me back with an actual reputable place. It is in Wilmington, NC but I am so ok with that! I would rather my husband drive me farther and be treated with kindness and compassion, than deal with this place. (not that I have a choice, unless I want to go get a wheelchair off their showroom floor) I need a wheelchair fitted for me! The website says they are BOC accredited, meaning they are helpful with Medicare and those things....Well, I strongly beg to differ. I would not recommend this place if you are actually disabled and have medicare for your mobility aids. I would also give this place a negative, if I could. Simple kindness goes a long way! Not cool, Mitch, not cool!

I would not recommend this company! I can't even get a return phone call. They told my doctor's…read moreoffice someone would call a week ago but I still haven't gotten a response. The equipment re-order was placed at least a month ago. My insurance changed in January and I gave them the new information in December. Someone dropped the ball with my new insurance and dragged this process out. Insurance has now been approved but they still haven't sent replacement equipment. It's impacting my health and I'm short of breath. It's almost like no one at Rotech has my case. I'm a retired RN and I've never heard of a home health provider or DME provider doing business like this! I'm strongly thinking of changing companies. This is insane! This is an update: I called Rotech today, 4/6 and was put on hold for an extended time. They clicked me over to a corporate phone tree which didn't work. I could not get connected to anyone. So, I called the local Rotech office in Myrtle Beach again and asked for a supervisor. I was told that was not an option but I could leave a message and someone would get back with me in 24-32 hours. I give up! I'd steer clear of this company. There are plenty more out there.

Rotech Healthcare was incredibly helpful and friendly. They took the time to listen and found…read moreexactly what I needed. I highly recommend them for their great service.

Communication and scheduling have been extremely frustrating to deal with. I do not understand how…read moreworking individuals are expected to attend appointments when the only available times are consistently 10:00 AM or 2:00 PM. Those are both during the middle of a normal workday and are highly unrealistic for people with full-time jobs and professional responsibilities. Many employees cannot simply leave work whenever they choose. In positions that require coverage, taking time off involves advance planning and finding someone to cover responsibilities. Offering such limited scheduling options shows very little consideration for working professionals and creates unnecessary difficulty for people who are genuinely trying to cooperate and attend appointments.

Working weeks to get a wheel chair replacement. Getting the run around. Not at all pleased with…read morethem.

Man who waited on us was quite knowledgable and helped us find what we needed. I checked his web…read moresite for the part I needed and it was $20 but got charged $35 for it in the store. Also had to endure a little put down and sarcasm after pointing to a part that I thought was the one I needed but it was not; no that is not it would have been a nicer reply. However, if you are in need for a part, they probably have it.

They were both knowledgeable and helpful. I don't know what else to say to reach the require 85…read morecharacters.