I walked in wanting a full set of acrylics, and I got sloppy mess. The guy doing my nails was very…read morefriendly, however when I showed a picture of what I wanted he said he could not do it. Of course this isn't a huge problem but it was disappointing. He proceeded to just do acrylic with white polish as I requested but my nail lengths are uneven and not as I wanted them to be shaped. The paint job was the worst part. It's sloppy, all over my cuticles, and lumpy. The paint is clumped underneath the acrylic and the shapes of my nails aren't the same. It literally looks like I put whiteout on my nails

I have been going to the salon since 2018. I have seen a lot of technicians come and go over the…read moreyears. I went there today to have my nails filled. Hannah did my nails and she did a good job. However she charged me $60. I was shocked I tried disputing it I've never pay this much and I've never had anything special diet and it's just a simple fills and a single color. So this is my last time there I will go to Walmart and see Kathy.

Chi chi and staff are friendly and professional. My nails always look great . I would never go…read moreanywhere else.

By far, one of the worst salons, I've been to in the villages. My gel mail polish started chipping…read morewithin two days. I have never had that happen. Additionally my toe polish started chipping after about six days which again I have never had an issue with my toe polish chipping. It's the middle of the winter. It's not like I've been in a pool or hot tub. It's very strange. I can only guess that the nail polish they use is old The lady who did my nails was very nice. I didn't like is there was another client in there with an iPad who was watching a TV show she was not wearing earbuds. It was blaring. It was so loud. I like to go to a salon to relax, not listen to somebody's TV show at full sound. They should've asked her to shut that off immediately.

This was a pedicure disaster. This place in located in Brownwood…read more I was greeted by someone who spoke english and then placed with someone who spoke limited english and appeared untrained. I was offered no beverage like everyone speaks of in other reviews. She was rough, said my name at least 50 times, did a horrible massage with scrub instead of lotion and didn't wipe off the product well. She had no clue how to massage and made me feel like she wanted the pedicure over as fast as possible. It was horrible... the most un-relaxing pedicure ever! To top it off she left me at the drying table and it wasn't even on. The manager at the counter never even asked me how my service was. And they only accept cash tips. Interesting. Never again!

Last minute visit was no problem! The salon is clean and busy and everyone was welcoming! Always…read morea good sign. My last real pedi was several months ago since I had just moved to Fl. Amy did a wonderful job making them look pretty again! Thank you. I'll be back!

My last few experiences at this nail salon have not been the best. Service started out great but…read morehas declined as there doesn't seem to be much care about what the customer wants, what they ask for, or whether or not they are happy with the finished product. This may not be the case for all customers, but this was my experience. The last couple of times, my nail service was very rushed; my nails were thick; and the polishing was not smooth. I stopped going and chose to visit Orlando salons that have great customer service and skills. Yet, I was in the Leesburg area and decided to give this salon one more try. Typically my rating would be at least a 3 star for average service, because the finished product is not horrible. However, my visit today - 3/31/22 - was unsettling. I think it is unethical to double charge a client for a service they did not ask for (even after providing clarity). I won't argue over an issue that is done; however, I won't be giving this place another try.

Thank u Lisa and staff three of us came here for pedicures and nails they did a fantastic job a…read moregreat experience My friend Says it is like a family atmosphere we will be back...

Heather did my nails and they look fabulous!! The salon is clean and inviting. My mother also came…read moreand Troy did her nails. She got a french liquid gel manicure. She's so happy with how they look! Great place!

I don't usually write reviews like this, but people need to be warned. If I could give it a zero, I…read morewould. I was visiting from out of state and needed a simple soak-off and gel manicure. My regular nail tech helped me find this place based on experiences from her other clients who come here to Florida, and I trusted them. Big mistake. Kim didn't fully soak off the previous gel. She layered new product over remnants of the old set. The result? A chemical nightmare. The leftover gel reactivated under the lamp, partially cured, and burned my nail beds. My fingers physically hurt. I got to the car, looked at my hands, and almost cried. The salon had already closed and locked the door, so I had no way to go back. Mind you I had an appointment at 4 and didn't leave until 6:30. This took 2 1/2 hours. The next day, I was in so much pain I had to stop at a salon in Tampa just to get relief. They VERY carefully removed the mess and found visible nail bed damage that was peeling, weakened, and raw in spots. I have photos to prove this wasn't just a bad polish job. This was negligence. When I returned to the salon after getting back into town and then opening today to ask for a refund, they refused to take accountability. They argued with me. When I stood my ground and told them I would file a complaint with the state board, they threatened to call the police on me. Yes, for asking for a refund for a service that physically injured me. I did what I was asked to do by Sam the manager. Take pictures and come back to discuss. I'm not proud of how angry I got towards the end of being gaslit by the people in here, but let's be clear... this wasn't about a broken nail or a bad shape. This was about real pain, real damage, and a business that chose to escalate instead of take responsibility. I'm filing a dispute with my bank. I'm reporting them to the board. I'll do everything I can to make sure no one else ends up in my position. Don't go here. Don't risk your hands.

A basic full set of nails cost me $135! Literally fraud. Do NOT pay this business, but if you must,…read moreI suggest you use a credit card so they can be held accountable. When I returned to grab a price list as evidence for my credit card company, I watched them pull this same stunt on two women of color getting a pedicure. Keep both eyes and your third eye open when shopping with this business. The nails were rounded on the ends but I was charged extra for coffin style, filed them myself once I got home. Never again!

I wasn't planning on getting my nails done today. As I was walking to my car I noticed a lady…read moreleaving Helen's Nails & Spa. I admired her freshly painted nails and told her so. She highly recommended Helen's so I decided to walk in without an appointment. I was greeted kindly and felt welcome instantly. Very clean and nicely decorated too. Everyone so so nice and my manicure/pedicure was great! Shout out to Kevin my nail tech. Thanks! I will definitely be returning!

Really beautiful Friendly customer service…read more I totally satisfied I love this place High recommend

I'm always satisfied with my nails ! Thank you ,the job is superb Everytime I go there an it last a…read morelong time! Will stay with them as long as they are there!!

It's no longer called the above but Chi Chi's. I went thinking they'd have organic products, like…read moreDeborah Lippmann, or other vegan organic nail colors but they have the standard OPI colors. It's nicer than a lot of salons around but doesn't give you the extra services, like massage, those of us from more affluent areas are used to. One of the things you give up being here, but then most all olife is give and take. $17 for regular, non organic manicure? You decide...

Boy am I happy!! Chi Chi's back in The Villages! She's exceptional the best that there is! She had…read moredone my nails for years then she moved to Georgia & now she's back! Woo Hoo! My nails last so long! & they look great! Give her a try you'll be happy you did!