My poor Linkin got knocked down with double ear infections w blood and puss coming from one ear…read more Linkin had been itching since the start of the warm weather. The three most common culprits are fleas, food or environmental allergies. I had knocked out the food and flea as reasons for his unhappiness by ensuring he's on a limited diet and giving him a flea product. He'd been sneezing w red watery eyes so seasonal allergies made most sense. Went to my regular vet on Thursday to get some relief and I'll just say that I was told something that I'd never heard of before and left it at that. Friday night, 11pm, like clockwork My guy is crying with his head cocked and his normally rigid ears floppy w blood and puss. We made our way to Central Coast Pet Hospital and Emergency. Thankfully there were no hurting animals this night as Linkin was given a room almost immediately. The nurse was only able to examine Linkin from a distance as he at all times will make sure there is a buffer of protection around Me and the world at all times. The nurse gave an estimate for care before the vet started. We muzzle and tranquilize to start the exam. Now this is what I loved about this experience. The vet talked to me w an easy tone, like we were two friends talking about our dogs. I shared my concerns and she validated what I was observing and complimented my care of Linkin. She treated the infection, skin irritation and his liquid filled ears in quick order. The nurse with bill in hand walked in with a detailed explanation along with amazing after care instructions. I was ok with the cost because it came in a little less than the estimation and quite honestly other than the emergency charge, my vet would have charged the same. I'm looking into pet insurance this week! All in all-we came home better than how we left but more importantly we were treated w kindness and understanding which is much appreciated. Overall Grade: A+

I visited Central Coast Pet Hospital and Emergency on June 29, 2025, due to concerns about possible…read moreurinary retention in my cat. A very brief ultrasound was performed, which the staff said might show stones in the kidneys, but no further diagnostics were conducted to confirm an actual blockage. Despite the lack of a thorough evaluation, they immediately proposed a single, costly course of action--catheterization and hospitalization--quoted between $3,000 and $5,800. No less invasive options were discussed, and I was quickly handed financing brochures. The recommendation felt more like a guess than a medically grounded plan, and the overall approach came across as transactional rather than genuinely concerned with my pet's wellbeing. When I hesitated to consent, I was told, "If your cat doesn't have this procedure done, he will die," in a tone that felt more pressuring than informative. The entire interaction felt off--rushed, transactional, and lacking in genuine concern. I ultimately chose to leave and seek another opinion. After declining treatment, I was not allowed to see my cat until I paid my balance--only then was he returned to me. I sought a second opinion from another veterinarian within the next two hours. That vet conducted a thorough exam, confirmed there were no signs of blockage, and advised giving it more time. My cat was playful, eating normally, and showed no signs of distress--completely inconsistent with the diagnosis made by Lizzie Adam, the "veterinarian" at Central Coast Pet Hospital and Emergency. He urinated at home the following day without issue, confirming that the invasive ($3,000-$5,800) intervention was unnecessary. Worse, the medical summary from Central Coast included a claim that I declined treatments (pain meds and bladder expression) that were never offered to me. This kind of inaccurate documentation raises serious ethical concerns. I would not recommend Central Coast Pet Hospital and Emergency. In my experience, their priority did not seem to be the wellbeing of the animal, but rather the financial upsell. I encourage others to read the other negative reviews--many of which echo similar concerns. Veterinary care should be collaborative, honest, and compassionate. Sadly, that was not what I encountered here. Thank you for telling me my cat was "going to die!" He's alive and well--no thanks to your group.

I cannot recommend VCA enough, our vet Sarah, was beyond incredible. Our dog of 12 years had to be…read morelaid to rest yesterday, and she was nothing but professional, empathetic and kind. The vet staff made our sweet Sheldon a "barkcuterie" board so he could enjoy chocolate before crossing the rainbow bridge. The staff insisted that we could stay as long as we liked, despite the office being closed for over a half hour. So compassionate, we have been with this location for many years, and I was beyond moved with the loving service they provided. Thank you all.

Receptionists are always so sweet and nice. Last vet tech I got was kind of low energy but still…read morecalm and nice, the other ones I normally get are pretty friendly and outgoing! Dr. Laura Such was recommended to me by my coworker and after having to go to Pismo Vet and get absolutely financially wrecked by them, I decided to try VCA. they're extremely communicative and very caring, they truly are there for the wellbeing of your pet and do not vaccine shame or push you into any tests or procedures you do not want for your pet. They also don't coerce you or make you believe you need them, I really appreciate that! This vet has always been clean, accommodating and very caring. Dr. Such is so professional and sweet, she truly knows what she's doing and has a lot of experience and I really appreciate her and the work she's done for both of my dogs!

They are a dream vet team! I took my senior rescue Aussie there to establish a new doctor and to go…read moreover a few health concerns: his weak legs/muscles, mixed stool, and respiratory observations. Allie, Mark, and Dr. Byron were so thoughtful, kind, and attentive. They gave my dog a full exam, combed over every single detail, answered my hundreds of questions... I couldn't have asked for a better experience. By the end, we had a great, realistic health plan--and they gave me a clear quote for options down the line so I have a sense of future needs (without any of the pressure). I'm so relieved. I haven't found satisfactory vet care in SLO over the last couple years, but now we have a spot to go.

Everything was good here from the office ladies, tech and the doctor. Very thorough and no…read moreupselling! Quite reasonably priced and so conveniently located. I'm thrilled with this new office being a couple of minutes from home

Dr Lewis is understanding, compassionate and dedicated to offer the best treatment for my animals,…read morecats and dogs, without going over board with costly suggestions, throughout the years. Dr. Kruep is also very nice, knowledgeable and gentle. The staff is kind and attentive. They been able to trim my Pyrenees nails without issue after he'd been traumatized at other places. I highly recommend this clinic.

They've been giving all my animals excellent care for sometime now. But when the day came I had to…read moreput my little Ozzie down the compassion was boundless. It was so devastating for me that they turned their concern to my welfare. If it were possible to give them more stars I would not hesitate. From my heart " Thank you"