Outstanding service. Have been twice and I will keep coming back. Fair, consistent price for gold…read more Friendly staff.

I wanted to sell sterling flatware that had been sitting in my closet for years. Never having been…read morein a pawn shop, I didn't know quite what to expect. Tim was very courteous and very helpful. He answered all my questions calmly and easy for me to understand. I would most definitely recommend Loudoun Exchange and Jewelry to buy or sell.

My fiancé and I had AQ Jewelers make my custom engagement ring. The whole process was super easy. I…read moreshowed Stephanie and Andrew what I wanted, they coordinated the pick up date with my fiancé, and sent us the CAD drawings for final approval. It's such a stunning ring, and it's exactly what I wanted! Stephanie is amazing at crafting beautiful and durable rings. I also bring my ring in for cleanings and tightening whenever I need, and there's no cost for that since I got the ring from AQ. My fiancé and I just went back to order our wedding bands. Highly recommend AQ Jewelers!!!

I trusted Stephanie with resizing several sentimental pieces of jewelry--three rings and a…read morebracelet, including a family heirloom that belonged to my great-grandfather. When I first met with her, I asked if it was even possible to make my great-grandfather's ring a few sizes smaller. I specifically asked whether resizing it would affect the stone or the integrity of the ring because it was an antique that had been in my family for years. I explained that I had waited a long time to have it resized because I wanted to make sure it was done correctly. Stephanie assured me it would be "not a problem." She told me to trust her and to read all of her good reviews. I told her that her reviews were the reason I chose her business. I also explained that I had never had jewelry resized before and asked several questions about the process. She told me that she needed to cut out the extra silver from the band in order to bend and make the rings smaller, then soldering them to melt the metal back together. I was excited to finally be able to wear these pieces, and she made me feel confident that they were in good hands. After examining everything I brought in, she told me the work would take about a week. I told her there was absolutely no rush because I wanted to make sure she had plenty of time to do the work carefully, so I actually left my jewelry with her for an additional week. She was pleasant at the beginning of our meeting but then became noticeably snappy, repeatedly reminding me that I would need to bring the yellow receipt to pick up my jewelry. That was understandable. When pickup day arrived, I called a few times. During my first call, she sounded busy and told me she wasn't finished working on my rings but that they would be done by closing time. She said she would call when everything was ready, and once again reminded me--rather abruptly--that I needed to bring the yellow receipt. As closing time got closer and I still hadn't heard from her, she finally called to say my order was ready for pickup and again reminded me to bring the yellow receipt. I assured her I hadn't forgotten. When I arrived, she informed me that one of my rings had not been resized to the size I requested because she "didn't have enough time." This was confusing since I had already given her an extra week beyond her original estimate. It made me wonder whether my order had simply been forgotten. She told me she had just finished working on it. I asked why she hadn't mentioned over the phone that one ring still needed more time. She admitted she should have told me and said she would take care of it. Unfortunately, the ring she needed to resize again was the one that had belonged to my great-grandfather--the same ring I had explained meant so much to me. Having to resize it a second time was very concerning because repeated heating and soldering can increase the risk to the stone and gradually thin the silver. I left the ring with her for additional MONTH. When I got it back, it was still too big, and the silver had been soldered and buffed so thin that I'm honestly afraid to wear it. If Stephanie wasn't confident that she could resize these pieces properly--especially a sentimental family heirloom--she should have been honest with me from the beginning. I would have appreciated her telling me the job was beyond her comfort level or expertise so I could have taken my jewelry to someone else. Or chosen not to have it done at all. Instead, she accepted the work, assured me there would be "no problem". Overall, I am not happy with any of the resizing work. The seams on the resized bands are not smooth or seamless, and the workmanship looks rushed rather than carefully finished. Stephanie asked whether I was happy with my rings, and I honestly told her I wasn't. She tried polishing them to make them look better, but they were still uneven and bumpy. Another issue that disappointed me was that I was never given the silver that had been cut from my rings during the resizing process. Since this was my first time ever having jewelry resized, I didn't know I should ask for those pieces, and they were never offered or returned to me. I later learned that many jewelers return the precious metal that is removed, so I was surprised to find out mine had been kept without any discussion. My great-grandfather's ring is now essentially unwearable for me, and I never received the silver that was removed from my rings. I trusted Stephanie with sentimental family heirlooms based on her reputation and reviews, and unfortunately, my experience was extremely disappointing. Her rates were extremely overpriced and were almost triple the amount other jewelers quoted but was willing to pay thinking the results would be exceptional base on the reviews.

Stopped in there to have my wedding band resized. Took 1 day and it came back perfect along with…read morea great cleaning as well. The place seems to be more about custom designed jewelry not as I did not see all of of items in their cases though it maybe under lock. The owner Elaine is very pleasant and knowledgeable.

We have used them for years an absolute joy to with on purchases. Have used for custom pieces and…read moreregular purchases over the last 35 years and never been disappointed. They are our 'go to' jeweler in the area.

The repair services are unmatched. You get the service you pay for here. I can't comment on…read morepurchasing any jewelry here, but from browsing I didn't see many "big" names around.

Amazing quality and outstanding customer service. They made a 14 kt anklet for me and it is…read morebeautiful.

Great experience at Dimond Lake Jewelry they fix the damage that was created by (Waldin Jewelers at…read morethe Dulles location). The ring come back flawless and perfect. I fully recommend Dimond Lake Jewelry.

Allen is a GEM himself. He is so patient and kind! Allen designed both my wedding band and…read moreengagement ring and really listened to what I wanted. He did a phenomenal job of creating a custom design that suited my personality perfectly! The diamonds he sourced are GORGEOUS and everything was so reasonably priced. I loved working with Allen. I would highly recommend Diamond Lake Jewelry to anyone looking for one-of-a-kind designs. He will exceed your expectations!

Attention to every detail!…read more They do magnificent work here on their own designs, I was very impressed. The shop also has a really interesting, well-curated vintage/antique jewelry section. In addition for the holiday, they worked with a local florist and baker to make really sweet, thoughtful Valentine's gifts. I loved mine! They even involved my kids in gem exploration (check out their geode kits online). Even the thoughtfulness with which they wrapped and presented our purchase showed their attention to detail. They are all the reasons you want to shop local. So do!

I would like you to take a moment and sit back and picture a world where we did not yet know the…read morewords, "COVID-19" or "social distancing." This is the idyllic world we lived in, in late February 2020, when I strolled into my local small-town jeweler, Hunt Country Jewelers, and dropped off my diamond stud earrings to be reset in yellow gold. I dealt with Claire Cutshall and our interaction was pleasant and brief. She told me my earrings would be ready in about 2 weeks. Fast forward about two weeks into early March: schools are shutting down, people are hoarding toilet paper, and fear is running rampant. It is then that I get a phone call from Claire letting me know that while in transit to New York City, my diamond studs were stolen out of a package. This, my friends, was the first time I had ever heard that my diamonds were leaving the small hometown shop known to us as Hunt Country Jewelers. If you read their very own website's homepage you see they pride themselves on all of their in-house work. I was so shocked to hear that my diamonds were lost but was pacified by the owner's reassurances that she would make this right and replace them with "better" stones. The original diamonds were roughly 1/3 carat each but Claire insisted they were only 1/4 carat each and that I was mistaken about their size because they had a bezel setting, making them appear larger. Luckily for me, I had an old appraisal stating that I was correct about their carat weight. I should have known at this point that this business was going to attempt to cut corners in dealing with my issue, but sadly I did not. She did indeed replace my stones with ones that were reportedly slightly "better" and had them available for us to pick up. They looked fine enough, although certainly not very different than the ones I had dropped off, but Claire told me they were better so I trusted that. At this point, we were embroiled in the most stringent COVID restrictions and the idea of getting an outside appraisal, or frankly going into any brick-and-mortar store was almost unthinkable. I tucked them into my jewelry box and believed they had made the matter right. In October of 2020 things had somewhat settled down, so I took these earrings to a very trusted and long-established jeweler to have them graded and appraised. Much to my surprise and chagrin, they graded worse than Hunt Country Jewelers had told me in color, clarity, total carat weight, and overall value. When I contacted Hunt Country about this, the owner assured me that she had specs on the diamonds asserting that her information was correct. I had to contact her multiple times via phone, email, and even dropping in to get this information. She did offer to have them graded out of the setting in front of me, but at this point, I had frankly lost trust in their information and decided to instead go to a third independent jeweler. I am sad, though not surprised, to report that the third jeweler concluded that the second jeweler, and NOT Hunt Country Jewelers, was accurate. In conclusion, while the new stones were a relatively fair match to the originals, what I was most upset about was the dishonest assertion that they were a superior replacement to compensate me for the sentimental loss and then their defensiveness when confronted with this fact rather than a sincere apology. I clearly will not be darkening their doorway again in the future and would really caution you to think twice before you trust any jewelry you care about with Hunt Country Jewelers.

I received a lot of jewelry from Zales as gifts when I was younger, and while it is no longer a…read moreplace I would ever shop for jewelry, I do still return to have mine cleaned and inspected from time to time. I stopped here on a Thursday morning, and there were no other customers. Two employees were working, and one of them, a man whose name I unfortunately don't remember, took my jewelry to clean. He was great! It took about ten minutes, but everything was absolutely sparkling when it was done! He took the extra time to scrub everything, and it really looked as good as new. He also inspected all the prongs and made sure nothing was loose. He was funny and very pleasant to work with.

0 Stars - Horrible Customer Service…read more I had a terrible experience at Zales Outlet Store #2711 on February 22, 2025, at 2:34 PM, with associate #475738. I was simply trying to locate a September 2019 purchase to check if I had purchased a warranty for my $2,129 certified diamond earrings. Despite giving my purchase year and maiden name, she couldn't locate the order. I even provided my maiden name, married name, and previous married name--as I have been a loyal customer for 20 years--yet she still struggled to find it. Instead of being helpful, she made an unnecessary and offensive comment: "Oh wow, that's a lot of names." After finally finding my purchase, she condescendingly questioned my memory, asking if I was sure I had purchased a warranty. When I replied that I believed I had, she put the receipt on the counter and rudely stated, "NO, you didn't." The unprofessionalism and lack of respect were completely unacceptable. At this point, I don't care what it costs to fix my earrings--it's about the principle and the disrespect I experienced as a long-time Zales customer. After 20 years of loyalty, I will NEVER purchase from Zales again. If this is how they treat returning customers, I'd hate to see how they treat new ones. Absolutely unacceptable customer service!

I spent all morning going to various watch stores to try and either find a link/extension to my…read morewatch or change out the bracelet. Everywhere I went, they seemed like they didn't want to help me or said it can't be done. I came here as a last resort and Jake gave me an amazing experience. He tried his best to lengthen my bracelet but we couldn't find the appropriate size. I was already prepared to swap the bracelet for a leather strap and he recommended and installed one at a very good price. The service and experience were amazing and I will always come here from now one for services. Thank you so much Jake for helping me get my first watch up and running when everywhere else said it couldn't be done! Would give 10/10 recommend.

Great customer service! The owner/attendant was extremely helpful, knowledgeable and patient as we…read moredecided on our purchase. He remained engaged and answered all of our questions. Would not hesitate to shop here again when I'm need of another watch. He even sized it in store! Very thankful we stopped by!!