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    7 years ago

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    Emperor Party Bus - 20 women in dresses crammed into a low ceiling Hummer with no air condition

    Emperor Party Bus

    3.2(182 reviews)
    2.6 km

    Never Again. I…read moreunderstand that traffic, weather, and technical issues happen. What I cannot accept is being repeatedly lied to by company employees, making an already stressful situation far worse. We had a booked dinner aboard a cruise ship departing from Navy Pier. Knowing the ship would not wait, we reserved a Hummer limousine 2.5 hours in advance -- a 5:30 PM pickup -- to allow 1.5 hours of travel time from Naperville to Navy Pier in heavy traffic, with a comfortable buffer. The limo did not arrive. We called the driver repeatedly. He never answered. Not once. We then called the company. Each time, we were given a new promise: - "It will arrive in a few minutes." - "The limo is in traffic in Palatine -- pickup moved to 6:00 PM. We guarantee it, 100%." - Then 6:15. Then 6:30 with 100% certainty. At 6:45, we gave up and piled into our own cars. The limo finally appeared as we were pulling away -- not the Hummer we had booked, but an old, dirty substitute vehicle. The driver claimed he had been stuck in traffic on Lake Shore Drive for over two hours. Anyone suggesting a route from Palatine to Naperville via Lake Shore Drive is either deeply confused or simply not telling the truth. The wrong vehicle arrived one hour and fifteen minutes late. A few minutes more and we would have missed the departure entirely, losing several thousand dollars paid for the dinner -- and putting everyone through an enormous amount of unnecessary stress. Why couldn't Emperor's employees simply tell the truth, explain the situation honestly, and let us make an informed decision? Instead, every call brought another false promise of "10-15 more minutes." We made it this time, but only barely -- and no one should have to go through that.

    On way there dropped off at wrong location. On way back didn't get vehicle requested. Instead of…read morea bus it was a Hummer with low ceilings and no air conditioning. Besides it being embarrassing guests who are ages 50 to 60 plus had to crawl out while in dresses. Male driver was rude and dismissive. Mostly unresponsive. At one point he pulled over on the side of the highway. Shutting off the vehicle leaving us in the dark. Not away of this about to happen scaring my guests. Supposedly he thought this might reset the air conditioning to hopefully being to work only it didn't. I recommend another company. There's many other places to choose from.

    Photos
    Emperor Party Bus - Ripped and dirty seats

    Ripped and dirty seats

    Emperor Party Bus - Filthy, dingy seats

    Filthy, dingy seats

    Emperor Party Bus - Looks OK from the outside, not so much. Also not what I ordered, Infinity QX56 is what I ordered.

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    Looks OK from the outside, not so much. Also not what I ordered, Infinity QX56 is what I ordered.

    Limotainment - 35 passenger party bus rental Chicago and Naperville

    Limotainment

    4.8(139 reviews)
    29.0 km•West Town, Ukrainian Village
    14 years in business
    Family-owned & operated

    A friend and I recently rented the Blue Trolley Party Bus from Limotainment, and unfortunately, my…read moreexperience fell far short of expectations. While my group and I made the best of the situation and enjoyed ourselves simply because we were together, the condition of the trolley and the service provided were incredibly disappointing. First, the photos and descriptions on the website are very misleading. The trolley looks modern, clean, and well-equipped in the images, but in reality, it appears to have had little to no upkeep. The bar areas were dirty, there was no ice as promised, the TVs didn't work, and there was no light show. The heat and defrost didn't function, which made for a very uncomfortable ride on a cold night. Additionally, the blinking lights throughout the trolley suggested an electrical issue, which was not only annoying but also concerning. On top of that, the driver was rude and unprofessional, further souring the experience. While the company did issue a $200 refund, it was nowhere near adequate for the significant shortcomings of the service, especially considering we paid $930 for three hours. I suspect the overwhelmingly positive reviews for this company are not entirely genuine, as my experience does not align with the five-star reputation presented online. I hope this review serves as an honest account to help others make an informed decision. While I appreciate the partial refund and the memories my group and I made in spite of the circumstances, I would not rent from this company again. If Limotainment wants to maintain their reputation, they need to improve the upkeep of their vehicles, ensure amenities match the advertised descriptions, and prioritize customer service. Attached are two photos of how the trolley looked when the lights were off, and then when they popped on all by themselves. You'll notice the old fashioned, kitchen-like fixture in the ceiling. Nothing like the laser light show in the photos that's on the website. I wish I had taken photos of the empty dirty bar areas, with no ice that was also supposed to be provided.

    I couldn't recommend Limotainment enough. My husband and I needed a bus big enough to accommodate…read more25 people for our wedding. It ended up snowing all day and Limotainment still showed up! We worked with Mike and he was awesome! He helped us organize transportation and went through all the details. He even let me call him later in the day on a Friday to talk about transportation. Such a nice and accommodating man. Our driver for the night was Priest. He was professional, fun, and efficient. It snowed ten inches on our wedding day and we arrived at both the ceremony, and reception safely and in a timely manner. We also had someone leave a belonging on the bus and Priest came back to drop it off. He was truly the best! 100/10 for Limotainment. They saved the day during a snow storm and were great to work with!

    Photos
    Limotainment - Party Bus and Trolley Rentals Chicago

    Party Bus and Trolley Rentals Chicago

    Limotainment - Chicago Wedding Trolley Rentals

    Chicago Wedding Trolley Rentals

    Limotainment - Largest Limo Bus in the USA!

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    Largest Limo Bus in the USA!

    Linximo - limos - Updated September 2026

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