Craig is awesome. His company has always been on time and his cleaners have always treated my pool…read moreas if it were his own. Summer's just around the corner and if you have kids that wanna swim or wanna have parties, Palm Pool Service is the way to take care of your best summer asset. The one star doesn't know what she's talking about. Great service with a professional company will always get a great review from me and vice versa.

We have this huge perfectly round pool...yes round...and it is super deep too. I could probably…read morename just about every pool company in LA because everyone of them have worked on the pool and then evaporated like the water in the pool! I found Palm Pool Service & Repair with a simple Google search after the new regular pool guy didn't show up again and the pool was starting look a bit more like a lake. Craig stopped by, on time because he is a normal business man not some kid that rushed like he was late for his Biology 101 class over at Valley Community College (not that I don't respect education!) Craig gave me a really detailed quote, an actual quote and then proceeded to do exactly what he quoted! Refreshing...just like my pool! My pool is so happy, I am so happy, my neighbors are happy too... These guys do exactly what they say they will do. The pool is sparkling clean and no more great lakes of Los Angeles (psst...that means no algae, which is what you want in a back yard pool!) They always show up on time and can fix anything! It's now been over a year and I've stuck with Craig and Palm Pool Service. I can now say I have one and only one pool service when I had like 8 the year before! If you want a solid, dependable company hanging out in your back yard, taking care of your pool, then call Craig at Palm Pool and you'll have your neighbors eyeing your glorious blue pool and offering to come make you cocktails and rub sunscreen on your back on a Saturday afternoon, just so they can swim!

Brad and his buddy Tyler are scammers who are beyond rude and dont know how to keep track of their…read morelies! Heres my review for one of Tyler and Brads companies that involves both of them: The most unprofessional (and I don't think it's a legit?) business I have ever dealt with. We had and above ground pool and were rushing to find a tech to service and this company popped up and their main point was that they were ready to get pools ready for 4th of July. They sent a tech out who was kind, but clearly very young. I had asked him to text me when he was on his way and never heard a thing. I had noticed the pool seemed not only dirtier, but I could not smell a hint of chlorine. I asked what was added via text and received unprofessional texts and then the tech showed up a few days later demanding payment and saying he was there to test the water. I asked who his boss was and he gave me a name, so I called the number linked to this yelp page assuming it was him. Nope! I had conversation with Brad who claimed he had no idea who this company was and who the 2 people that showed up were, but referred to them as "two little mexican guys". I sent the video of the tech at our door at 9 am demanding payment and saying he was going to go test the water and asked where I could send some sort of payment for time and energy from the techs who did come out - radio silence. I followed back up yesterday and Brad swore up and down he had no idea who the company was or who came to my home. Suddenly, I mention messages from Tyler. All of a sudden he knows who Tyler is. I asked him his relation to Tyler and silence. I told him others in my area had been visited by them and scammed - water dirtier than before and no chemicals added. I wanted to avoid writing a bad review and as soon as I told him that, he BEGGED me not to write a bad review. Suddenly, he's buddy buddy with Tyler and told him he was going to reach out and tell me what happened. Never got a call. I asked Tyler if this was his only business and he said yes. I found out from someone that this isn't even a legit business and Tyler just hires a bunch of random people to send out to "clean pools". So Tyler was straight out lying! In conclusion: Im 99% sure this company is a legitimate SCAM. Avoid it at all costs and make sure you let everyone you know with a pool, to avoid them as well. Tyler (or Brad) also owns a company that goes by Integrity Pools and 2 Brothers Pool and Spa , so be aware.

STAY AWAY! Had a VERY HORRIBLE experience with Brad. We agreed to a monthly price for weekly…read morecleanings. He came to our first scheduled meeting (11/14), poured a bunch of chlorine in the pool and left. He didn't even bother to remove the leaves or scrub the walls. He said he would come back a week later and never showed up (11/20). He said he would show up the following week (11/27)...still no show. He messages me a week later apologizing for the erratic schedule and said regular maintenance would resume on (12/8). Guess what? He still doesn't show up or respond to any of my messages! Very unprofessional.

I was referred to Shawn by a friend that is very particular. I needed a new pool heater and I…read morewanted to upgrade my Jandy system so I could run it from my phone or iPad. Shawn came and checked it all out and sent me a written proposal the same night he first came out. He scheduled the day to do the work and everything got done as promised. I then asked him to do a couple more things and he came back on Monday and finished it all. Shawn was really great to work with. He always called or texted me each step of the way and he always showed up when he said he would. He did great work and educated me on how all the new stuff worked. Rarely have I worked with a company that was so organized, professional and thorough! If you need anything done with your pool equipment, this is the best guy you will find!!

We had Shawn come out to are property to look at replacing our heater and pump We live in a…read morelarge 72 unit complex with a large pool and spa.Our pool service said we needed to replace both of the units. Shawn found out we had tripped the breaker on the gas line. It works perfect. He said both heater and pump are in excellent condition, and probably have a least 10 more years of service. He saved us over $5000.00 that our pool company was going to charge us. He also did not not even charge us a service call. If you are looking for an expert who is HONEST , I would highly recommend Premier Pool Service in Arcadia and ask for Shawn.

José is so professional yet a down to earth person who is honest and so helpful. And super…read morefriendly! He replastered my fountain because it was leaking. There was a slight problem after he finished the job, but he was back immediately to fix it without hesitation. He is trustworthy and will get whatever you need done very quickly. He replies immediately to any questions and follows up quickly. I would recommend him without question!!

Our spa and water fountain had huge leakage and we needed to fix it fast. Jose answered my inquiry…read morefast and visited our home. He gave me very reasonable price comparing to others. Most important was that quote was per project not hours or days of work. Very nice team of work. Clean and no wastes left behind. He finished the project on time. He even warranties his job for one year which shows his confidence of work. I definitely recommend him.

I was so lucky to find this father/son team to work on our complicated pool system. They are…read morecommunicative and they showed up on time. I thought that their price was fair. They are still new to me, but I like that kind of business. I have a Hayward pump, and my mom had a Jandy / Aqualink system added (that she can't figure out). it stopped working and I needed someone who understood this system ASAP. As it turns out, Arturo and his son know all of this. So, we were back up and running with one visit.

Poor quality. Poor value. Not professional. Not responsive. Not on time. Dishonest people…read more This is a courteous warning for those searching for the right team to fulfill your pool remodel needs because this group is terrible. Was forced to drop these guys and change contractors before remodeling job completion for various reasons. Top reasons include dishonest, poor quality results, zero integrity, bad customer service, and poor communication. They will not hesitate to rip you off every chance they get. Would NOT recommend, would never use again, and very regretful for having them involved with my remodel project. Poor company values with low standards.

What a transformation in only 3 days and we are still not done yet !…read more I called Enrique cause we needed immediate assistance with our pool and they came in the same day. This is only Saturday to Monday and we still need the final check in Tomorrow Tuesday ! Great people, amazing costumer service and very professional . Definitely looking forward to work with them on monthly basis . Highly recommend

Stop your search for weekly pool service right now. Enrique is the best. You won't find better than…read morethese guys. We take great pride in our pool and it's always perfect and it's always the first thing people notice when they come to our house. If anything ever breaks with our equipment, these guys show up within hours. In addition to weekly service, these guys can fix or replace any of your equipment at very fair prices. I can not recommend these guys enough.

We were so excited when the house we bought came with a pool. Unfortunately, we never have a pool…read morebefore so we knew nothing about pool-care and too lazy to google up anyway. So, a friend recommended us to this company. Our pool was fairly clean to begin with since we have a system with robot and everything, but still, it requires care. So we only ask for service twice a month just so that the water chemistry stays at top notch quality. We've been with this company for 2 months now, can't be happier and the price is reasonable. I don't know why they have bad reviews. Those that left bad reviews could very much be his competitors since they have so much knowledge about pool (at least that's how I feel, like, if you know about pool that much, why don't you just do it yourself then???). Anyway, great service, great guys.

I submitted an inquiry because my pool filter motor wasn't working after all the rain that we…read morerecently had. I would turn it on and it would make a couple popping sounds and then would trip the circuit breaker. Jon responded to my inquiry really fast and agreed to come to see what the issue was. Jon texted me that he was going to be at my house between 9-10 am so I figured it would be closer to 10 am similar to most service industry folks. Jon had told me that he would text me 15 mins prior to his arrival. Sure enough, I got the text right at 8:45 am and he arrived right at 9 am. He quickly assessed the issue and later provided the quote for the repair. While I ultimately decided not to use Jon because my wife and I found out later that day that our pool cleaner was able to do the repair, I would call him next time around. It's hard to know people in a 15 minute conversation but I felt as though Jon was very reliable, professional, knowledgeable and his quote was reasonable.