I went to go guitar center to get an instrument for a graduate, and the associate awkwardly…read moreassisted me in finding the product that I had already found online; as though I wasn't worth his time. And then he proceeded to tell me how fortunate I am that they had such a great Waranty Service and after his words, he stated that it was going to cost me if I wanted the warranty. When I declined , he then automatically declined giving me what he expressed as courtesy free lessons because I told him it was a gift. How come customer service has to be so shady now? Just ask me if a want a warranty and don't inform me of a service I don't qualify for.

I bought two guitars from this store. Received one with no…read moreset up at all. Had to pay the tech to set it up. The second one was missing strings and filthy.

Received a quick and thorough assessment of an instrument that I had purchased some years ago for…read moreone of my grandchildren. The gentleman who helped me was clearly a lover of instruments (you could tell by the way he handled it respectfully and lovingly) and very knowledgeable of their virtues, idiosyncrasies, and value! I will always send people here and return myself if I have any questions or need service for the family's instruments.

Not sure why this place has anything less than a 5-star rating…read more This store is one we all frequent to for our orchestral booklets, supplies, and services. I personally like that they are open later than most local violin shops and have what we need. My son needed his violin to be serviced and since the other local violin shop that I initially bought it from closed early for some reason, we figured we had nothing to loose and stop by here. We were greeted by an employee and informed him that the violin needed to be restrung, and after a couple of minutes after playing on their beautiful piano, admiring the cool guitars and shaking the colorful maracas, we were informed that the violin was fixed, however it was only temporary since they were not able to provide the full service that we needed and suggested another local violin shop for that service. The best part, we were not charged! Like who does that nowadays!?? Mind you, they don't service instruments. I appreciated the associate's service very much, he did not have to be so kind and desperately help us out when my son needed his violin fixed by the next day. I have nothing but great things to say about Music and Arts, they truly have great quality employees and a wide variation of instruments and knowledgeable employees. I am happy to come here anytime for any of my music needs!v

I visited this store about 3 months ago but i am just now having time to post this review…read more According to their website, this store had in stock what I was looking for. I sent my son inside to purchase it and after 15 minutes of waiting I decided to go inside to see why he was taking so long to come out. The employee ignored him and was helping another adult client and chit chatting with another employee. They both looked at me and carried on their conversation without asking if I needed anything! My son approached him again and asked very politely if he was able to locate what we were looking for, the employee said "dude, chill! I told you we don't always have in stock what the website says..." Needless to say we walked out of there and I gave my money to another business.

Contacted the Willowbrook location 4 times, 2 phone calls and 2 online inquiries for guitar lessons…read moreand still no call back. The first time was over 12 days ago. I guess they aren't accepting new students. They could at least tell me that. I've bought 1 guitar and have had 2 set up there. Not to mention gear. No longer my go-to guitar shop.

Guitar lessons provided by Michael Yheulon who is an excellent teacher, he does online lessonsread more

Came here to take a look at some guitar selection for my son. I was greeted warmly by the owner of…read morewhich he advise which guitar i would like. He was not pushy into selling anything (big star for that). The store Is not as big as some guitar center I been to but their selections is got some of the top name. If you ever looking into great customer service and choice, I highly recommend this place

Very friendly. Very professional and knowledgeable. Resonably priced. Had them give me an insurance…read moreappraisal on my two piccolos.

The most pro experience I've had in quite some time. Expert customer service and an awesome staff…read moreof high level technicians. Thank you for being there for me gents!

I'd hate to be a bright eyed kid excited to learn violin and then be discouraged by the customer…read moreservice. Front desk staff on 2/27 5:40pm was rude and tried upcharging a set of strings by 57%, condescendingly claiming the price of the strings have inflated recently. Have been coming here since 2010 and this is really unfortunate! Taking my business to Sweetwater. This place has changed, don't come here anymore.

We walk out with really mad and disappointed. The store need to have the sign in sheet for the best…read morecustomers service. I hope the owner can see what was happened on the cameras. The lady in the picture so rude and unprofessional.

A loooong time ago, when I was a weeee lassi I was one of the best flute players of my time. I…read morewould compete against my fellow peers to win the first chair seat. Yes, I was competitive and practised all day long to impress my teachers. Yes. My playing lasted all the way until me university years. Until one day my key pads on me flute was sticky and it was so difficult to play me flute. So someone had suggested Best Band Repair and complimented on how much of a good job they do. So in the Spring semester of March 2015, I had brought me flute to get repaired and get my sticky pads replaced on me keys. Dropped it off to a man named Steve whom was kind, gentle, and so willingly able to fix me flute so that I could play it beautifully. I received a call that it was fix. Time went on, and I graduated university. My life carried on. Received a full time job. And my poor ole flute was sitting in their shop. Collecting dust. But well taken care of and looked after. Not until 2 years later, I moved and realised I was missing something extremely expensive from me home. I frantically called the shop and lo and behold, it was still there! Took a half day off work, took a carriage 30 miles from me home and there she was. Me flute all protected by the Best Band Repair protectors of band horns. By george! As they are a wee small shop, no credit card machines exist. Cash only. His wife wondered who's horn it was and wondered why all these years it was left behind. Kind people. Amazing work. Didn't sell my flute. Waiting for it's owner to return. Amen. And it still plays well.

They do carry their name well "BEST band repair" !! Steve is just wonderful, patient and…read moreknowledgeable. If you want your instrument to be serviced well and professionally, this is your go to place. He knows instruments, just looking at it, he'll give you the full history, brand, year.... He's giving me some wonderful advise as I've been trying real hard to find a good used bass clarinet for my son, this is not a cheap instrument but he knows them so well. Don't hesitate to go see him with your used instrument, he will be honest with you, he won't lie to you just to get your business. He's very busy so it does take him a little longer to service your instrument and he may be a little pricier than some other places, but it's justified and worth it.

You guys should be asking for reviews! As an adult beginner, (I haven't touched an instrument in 10…read moreyears). I was very nervous about going to rent a violin. 10/10 customer service, the woman at the front desk is wonderful! She suggested the best book without me even asking. I was overwhelmed with the number of options. They use quickbooks invoicing for easy payment processing. But $18-30 monthly for a hobby? Doesn't get better than that.

From the owner: Rental, Repair, quality customer serviceread more