Thank you from the bottom of our hearts Pet Central for all the ways each of you has treated Sage…read more(Lhasapoo), Bodhi (Cat) and their Human Mama (me) as family for 12yrs thus far. The day Sage came home (see photo) Foni and her team advised us and became a near daily familial stop on the way home for a "treat or a smile". Mario has since taken the wheel and running the shop just as warmly and professionally we'd be lost without him. We look forward to every time Israel comes over to deliver for us. They know .. as soon as the they hear "Israel come on up" into the speaker they levitate with joy to greet him. We are F.O.R.E.V.E.R. grateful for Pet Central for all the love they give to each of us in the neighborhood. This is more than a "pet food shop" it's a destination and a community. WE LOVE YOU.

Purchased kibble at the 16th street store. There were bugs in it and they refused to issue a…read morerefund, only a store credit!!

excellent. good prices. fast delivery. call them or go into store. very helpful staff.read more

This store is such a gem and I am so happy I found it! They have a million toys of all sizes and…read morepet jackets, chew toys, and many brands of great dog food- and they deliver!!

Great local store for all your pet care needs. Hope we…read moresupport our local options. Thanks!

No Stars Mickey…read moreStore Manager sent Odd Email claiming someone had sent a # of Emails in reply to my Pet Care Sign posted on their premises, and never heard back ? This Mickey was inquiring about what he called this "Incident" Facts are, I Never received such Emails ( I was accused of Ignoring? My Service,nothing less than "a labor of love" with half proceeds donated to a No Kill Shelter..Enjot many loyal happy clients who have become friends with excellent references over the last 10 Years/ Obviously, would Never Ignore any legitimate sincere requests for my services.. Strong bedfellows Most Unprofessional Something NOT Right with this Business Establishment..Othet PetMarket around town have been fine? Removed my sign..Bad Vibes bad Karma AVOID

NOT RECOMMENDED if you care about your dog's coat. ZERO STARS…read more After three years of trusting them for simple sanitary trims, my King Charles Cavalier came home clipped, patchy, and uneven -- and instead of owning their mistake, the owners denied it and refused a refund. My dog is five years old, and I've never once brought him anywhere for a full groom. He has always received a "sanitary cut": bath, tidy paws and legs, light feathering, and trimming of sanitary areas only -- never clippers or topcoat cutting. Cavaliers should never be clipped unless the owner requests it, and reputable groomers know this. They'd always followed those directions until this visit. This time, he came home with a dull, uneven coat. When I called, Carlos said "only scissors were used." That wasn't true -- and even if it were, only feathering should have been trimmed. Ron later confirmed clippers had been used. I asked for a refund. Their written reply: "We have groomed him several times and he has always gotten a 'fix scissors trim all over, including the top to make it consistent with his whole look.'" "Somehow, this time, the final results do not look the same to you... the same way that could happen with your hairdresser." "Our groomers deserve to be paid... That is why we do not refund payments for this service." "We can offer you to come... so the other groomers... can take a look and fix anything you would like." Their response was rude and dismissive. I've only ever asked for sanitary cuts -- and that's what I'm charged for, not a full groom. I declined their offer to "fix" it because the damage was already done -- the coat had been cut short and uneven, which cannot be repaired by more trimming. The right thing to do would have been to issue a refund and own up to their mistake. Instead, they made an already upsetting situation worse by refusing to take accountability or listen to a loyal customer of three years, leaving me feeling completely disregarded. THEIR REPLY IS EXACTLY WHAT I EXPECTED: Carefully worded to deflect responsibility while sounding professional. It subtly reframes the situation to suggest I misunderstood, while portraying them as reasonable and consistent. After three years of going to the same groomer and getting the same service, why would I suddenly complain if nothing had changed? The only thing different this time was what they did to my dog's coat. Our pets are family, and no one knows them better than their owners. We're the first to notice when something isn't right.

I've been relying on Coco and Toto for 17 years! They took care of my first ever pup and now care…read morefor my second. They've always been there whenever needed throughout the years for daycare, overnights, extended stays, walks, groomings etc etc. I've always had peace of mind knowing my pups were in their care. In turn my pups absolutely loved/love their visits. A quick fun story - I once had to hire a walker from a different service only because of a very last minute need and my pup walked her from our apt straight over and into Coco and Toto! I've never considered and can't imagine going anywhere else. I wholeheartedly recommend Coco and Toto based on years of excellent service from Ron and Carlos and their amazing team!

Horrible service We asked not to cut our dog hair short and…read morethey did the opposite. I called to speak to manager she didn't care. 3 hours of grooming 279 dollars and dog looks horrible! Be careful!

If you hate your dog you should take your dog to this location. DO NOT TRUST THEM and DO NOT LEAVE…read moreYOUR DOG IN THEIR HANDS!!! Left my dog today for grooming. Showed the groomer the style and was asked to text her the picture (which I did). You can see below the picture I sent her (the Brown CavaPoo and the outcome. According to them, the groomer followed the picture. Either they are blind or learned from Trump to deny everything. Again do not trust this place and do not leave your loved one in their hands. They do not j ow how to groom and do whatever they want. As you can see from the picture no connection from the ask to the final product!!!

Porschia is the most wonderful experienced groomer we have been coming here a year with all our…read moredogs and would recommend them highly they do from small to large dogs Best groomers around

Brought my long haired cat in at 9 (appointment time) though they told me the groomer usually comes…read morewhenever they want between 9-10. Though they were nice, they were very misleading on the phone regarding price and what they were able to offer. Each person I interacted with told me a different thing and it became very frustrating. Not to mention, what they ended up doing (shaving her stomach) is incredibly uneven. Would recommend going elsewhere for your cat.

Gave 2 stars because @ least they had the product I was lookin for. The person in the pic was in…read morethe phone the whole time I waited. Not a hello, one second and I'll ve with u, nothing! As u can see she's still on the phone, the least she could have done was acknowledge the custome. She's always in a mood, and not a happy one, today I actually caught her rude side, I usuallyavoid her. I was at the counter and kindly put my wallet back in my back and walked out and its cool, mother nature is taking care of her, she's aging horribly! Guess the business is so great they can afford to lose customers. Hopefully another pet shop comes to the neighborhood, we could use another one option!

Amazing staff. Very polite and helpful. Thank you for you services much appreciated. The manager is…read moreso great and always greets our gur babies with such love. I know her for over 15 year's she always remains the same with everyone which is a pleasure.

I WILLL NEVER IN A MILLION YEARS TAKE MY PUPPY HERE EVER AGAIN…read more Last year took my poodle for a groom service and they cut him pretty bad on his stomach and i took pictures and sent an email to the owner. Only to say it wasn't so bad and that he'll offer 50% off. I'll leave the picture below for your own judgement. I also have a yorkie so decided after a year later, hey why not see if they can groom him and maybe it wont happen because its an easier cut and guess what. Same thing again. I contacted the owner only to receive back another email saying how the dog had eczema when he doesn't only on his stomach and i specifically told them that, they look for every excuse to not be responsible for the harm they caused my dog. This place is a joke. Do not take your puppy to this BUTCHER SHOP!

I really wanted to love this place as it's one of the only daycares that works for someone working…read morebeyond a 9-5 schedule and the owners have a nice story, but so far it's only been okay at best. Do not expect to have the webcams work, they never do. I've also only received video posts or pics when I call and ask them, and it's mostly them standing outside the pen randomly filming a few minutes of dogs barking crazily or sitting bored. My main concern is the staff to dog ratio always seems off, and some of the employees don't always seem attentive to the dogs or anxious behaviors. Often (at least in the morning) there is just one employee with up to ten or more dogs. I've walked in for drop off and had to shout for someone to come out from the back while plenty of dogs are in the pen with no supervision. If a fight had broken out between the dogs, I can't imagine how bad it could get! They offer feeding and some sort of potty schedule, but there is no nap or break time option and the dogs mostly seem to be in the same play area every time (despite the facility have two or three?) without new activities, size groupings, or activity level groupings. Not industry standard which is a shame. I hope you can invest in a few more staff or volunteers and PLEASE GET YOUR CAMERAS OR CONSISTANT PICTURE REPORTS GOING.