Best mechanic, my family has been using him for years. Very honest. Covid safety is demonstrated in…read morethe office and by workers.

I'v been a long time customer for over 20yrs. He's Very professional and reliable. Trust worthy…read more He's excellent mechanic, and does excellent job on your vehicle. I would recommend him to family and friend

I yelped Auto centers this morning, looking for a place to get an oil change and this place came up…read morefirst. When I drove up immediately felt that I did not have my wallet on me and I dreaded having to drive back and the plus the place looked closed from the outside. To my Saturday delight, I interacted with an employee there named Jimmy, who was so helpful and explaining that they took tap payment and how long I had to wait until my car was serviced. He was so pleasant to speak to while I waited, and we shared stories about our careers and just being born and raised in Brooklyn, before I knew it my car was finished! I paid and I was done in less than 20 minutes. A mechanic was even gracious enough to back it out of the shop into oncoming traffic, which I was scared to do! Definitely will be back to this neighborhood gem. Go here!!

The shop I went to for an oil change confiscated both my oil change equipment and my tools,…read moreclaiming they had damaged them while servicing my car. No professional mechanic should handle things that carelessly. I expected better service and honesty. The man with the glasses was especially unprofessional and unreliable. Overall, it was a very disappointing and unpleasant experience for me.

Joe's Auto saved my life! They were able to help me out last minute from a stressful situation. If…read moreyou park your car on the street, you know that there is street sweeping. I went to my car and was unable to unlock it with either my automatic fob or mechanical key. I started lowkey panicking because this never happened to me before in all my years owning this car since 2017. I called Joe's auto shop, and not only were they able to come right away but they unlocked my car by opening the door. Jump started my car. And then I drove to their auto shop to get my battery replaced. They were fast, friendly, efficient and no upselling. Luckily they jumpstarted my car before it started raining so I'm grateful for the timing.

Came here for an annual vehicle inspection - had called here and one other spot. They were quick to…read moreanswer my call and helpful with timing to avoid waiting too long. Was helped as soon as I arrived, pricing was fair and in/out quickly. Will be returning each year!

My experience was great!! I spoke with Marcelles and he was very helpful. He was welcoming,…read morefriendly, and knew what he was talking about. They replaced my radiator and had my car ready by the next morning and it's running like brand new. The prices were also reasonable and I appreciated the quick service.

Service requested: front + rear struts replacement, alternator replacement. My service in 03/2026,…read moreand 05/2026. Quality: good, reasonable cost in NYC. Their team: Marcello, Ivan, 2-3 mechanics are good. They did excellent jobs and know what they are doing. Sometimes, Marcello explained in detailed issues from my car, and truly helps my car. I am happy and feel safe, reliable. I've been with his shop for a long time and know well the process. That is a reason I always think about them to come when my car has issues, even though I have many mechanics closeby my house, just 1-2 minutes of walking. There is also something that I feel uncomfortable sometimes. 1/ They don't have a seat or customer room, so I have to back and forth my house and their shop during repaired time. I usually walk 30-45 mins to get their shop. 2/ Sometimes, I want to pay card, but they told me, the card machine is not working. It makes me tired to go to the bank and withdraw money, especially after working hours, and being rush to their shop to pick up my car because they are closed at 5:30 pm 3/ I am not sure their parts or my old car issues. It seems that the parts (CarQuest) that they put into my car does not last long time, it failed few months follow-up. Even though, they had warranty policy for 2 years including labors and parts for safe, however that makes me feel uncomfortable to bring my car back and forth multiple times in a shot time, claim for repaired with free cost. That is a reason I decided to bring my own parts after few times, so I can enjoy picking up what I love to my car, though sometimes I felt stress with doing this. And I can say my car is so picky. 4/ The receipt: sometimes the internet was down, I cannot have my receipt. Later on the next time of repairs, I requested them. Marcello sent my email and phone all of my receipt links. I can access them at this time with the link. After that, I couldn't access them if I did not download all my receipts. I truly don't know that until I have checked my receipts to look for the date of I changed the axles with them, I am so surprised that I couldn't access any of my receipts from the links. Previously I believe, all my receipts were still there. But it told the file was no longer available, if I want to have it, I have to request owners to resend the links of my receipts again. 5/ Recently, I called customer service by their phone giving to ask about the price of fixing, car issues, or what's going on with my car during repaired time ( I believe it was quicker than walking to their shop) but it told that it could not get through. It made me call phone or text messages to Ivan privately. It made me a little bit uncomfortable. 6/ Sometimes there is minor jobs or maintenance jobs like changing brake oil, it seems that they did not do. I am not sure. Because there was one time I asked mechanics to change brake oil for my car while he's changing new brake pads, rotors. He said he did not do this job. He ignored it. It seems he likes to do the big things. 7/ Their shop seems to have less lighting. I think they need more lights to make their working areas become brighter. 8/ Marcello, the owner of the shop, he looks full of energy, reliable outlooks, but sometimes he did not dedicate to his shop much. I am not sure ( that is my personal thinking) sometimes he looked tired, or ignored the car issues that I told him, even though he keeps talking. There was one time I told him that my left axle's boot was leaking. He needed to replace it to me in warranty policy ( because it's still 8 months). He was talking, while I thought he understood what he will do to my car. And I already told Ivan again on text message. Later on, when I picked up my car, I checked again, the old axel with boot wearing was still there, they did not touch it. When I complained it to them, they agreed to change it with no more money to pay, however, I suspected the parts from CarQuest did not match to my car. I decided to buy my own side, let them fix it again with free labor as they said. Overall, I feel happy with their service. But I hope that they will improve more , and dedicated more to become the best shop in NYC. I just have some personal concerns when I did repair my old car in their shop and I would like to share. And The rest of things, they did good jobs if they dedicated to their jobs, not picky jobs. I hope they love all things they are doing daily to help many customers who need them. It's not just MONEY, it's a JOBs

Gary was extremely friendly and diagnosed the issue right away. He gave me a break down of the cost…read moreand it was very reasonable. The best part was they got the job done extremely quick!! I'm definitely coming back here for all of my services and issues in the future. A true gem!

Gary, Eric and the whole SLK team go above and beyond. They've always taken care of my automotive…read moreneeds with honesty, courtesy and professionalism. They always managed to get me back on the road asap. Once I was having car trouble upstate (about 5hrs from NYC) and Gary walked me through all my options to get me back safely home. SLK is the best in the City! (Mercedes Driver).

There is no one better! No ONE! The best and the most trustworthy hands down…read more First communication was impeccable. They are open when they say they are and pick up the phone right away. I share this because I called 3 other places no one answered and no one ever called me back. Second he was so friendly, kind and compassionate even over the phone! Third I'm writing a unique review because I didn't have any extensive work done on my car. When my car wouldn't start I had it towed to Ambato. I was nervous all day thinking something major and expensive was wrong. In the end it was a dead battery. He didn't even charge me for the inspection. He didn't try to make up issues. He was honest straight forward and I was blown away. Since I had it towed I went ahead and had the oil changed lol for good measure and to give them some business. I do not wish any car issues especially the expensive kind on myself anytime soon but you can trust that if I do I'll be calling Ambato first and settling for no one else. If you want professional, quality, kindness and fast service this is the place. Don't hesitate!

They were great and friendly. Best service in the area by far. Highly recommend for anyoneread more

Chris is honest, skilled and reliable. I've been using him for many years and he's never let me…read moredown. He does the most professional job.

New York Auto did a phenomenal job on my Toyota Camry and I am so happy I took my car here. The…read morework they did on my car (damaged from a recent collision) was flawless and should I get into another fender bender, my car is coming here again.

Excellent and very professional ! I am taking my car for…read moreoil change every time I need it

Extremely irresponsible owner. First, I scheduled appointment for wheel alignment over the phone…read more When I got to the shop, he wasn't able to do the job, saying equipment is not available. So he told me to come to come back on Saturday at 8am. When I got there again at scheduled time, he told me the lift is not available. He obviously doesn't want to tell the truth and loose the customers. Instead, he keeps promising and telling new day and time in a hope that customer will come back and he coincidentally might have working equipment at that moment. He doesn't care about customer's time and expectations.