Service requested: front + rear struts replacement, alternator replacement. My service in 03/2026, and 05/2026. Quality: good, reasonable cost in NYC. Their team: Marcello, Ivan, 2-3 mechanics are good. They did excellent jobs and know what they are doing. Sometimes, Marcello explained in detailed issues from my car, and truly helps my car. I am happy and feel safe, reliable. I've been with his shop for a long time and know well the process. That is a reason I always think about them to come when my car has issues, even though I have many mechanics closeby my house, just 1-2 minutes of walking. There is also something that I feel uncomfortable sometimes. 1/ They don't have a seat or customer room, so I have to back and forth my house and their shop during repaired time. I usually walk 30-45 mins to get their shop. 2/ Sometimes, I want to pay card, but they told me, the card machine is not working. It makes me tired to go to the bank and withdraw money, especially after working hours, and being rush to their shop to pick up my car because they are closed at 5:30 pm 3/ I am not sure their parts or my old car issues. It seems that the parts (CarQuest) that they put into my car does not last long time, it failed few months follow-up. Even though, they had warranty policy for 2 years including labors and parts for safe, however that makes me feel uncomfortable to bring my car back and forth multiple times in a shot time, claim for repaired with free cost. That is a reason I decided to bring my own parts after few times, so I can enjoy picking up what I love to my car, though sometimes I felt stress with doing this. And I can say my car is so picky. 4/ The receipt: sometimes the internet was down, I cannot have my receipt. Later on the next time of repairs, I requested them. Marcello sent my email and phone all of my receipt links. I can access them at this time with the link. After that, I couldn't access them if I did not download all my receipts. I truly don't know that until I have checked my receipts to look for the date of I changed the axles with them, I am so surprised that I couldn't access any of my receipts from the links. Previously I believe, all my receipts were still there. But it told the file was no longer available, if I want to have it, I have to request owners to resend the links of my receipts again. 5/ Recently, I called customer service by their phone giving to ask about the price of fixing, car issues, or what's going on with my car during repaired time ( I believe it was quicker than walking to their shop) but it told that it could not get through. It made me call phone or text messages to Ivan privately. It made me a little bit uncomfortable. 6/ Sometimes there is minor jobs or maintenance jobs like changing brake oil, it seems that they did not do. I am not sure. Because there was one time I asked mechanics to change brake oil for my car while he's changing new brake pads, rotors. He said he did not do this job. He ignored it. It seems he likes to do the big things. 7/ Their shop seems to have less lighting. I think they need more lights to make their working areas become brighter. 8/ Marcello, the owner of the shop, he looks full of energy, reliable outlooks, but sometimes he did not dedicate to his shop much. I am not sure ( that is my personal thinking) sometimes he looked tired, or ignored the car issues that I told him, even though he keeps talking. There was one time I told him that my left axle's boot was leaking. He needed to replace it to me in warranty policy ( because it's still 8 months). He was talking, while I thought he understood what he will do to my car. And I already told Ivan again on text message. Later on, when I picked up my car, I checked again, the old axel with boot wearing was still there, they did not touch it. When I complained it to them, they agreed to change it with no more money to pay, however, I suspected the parts from CarQuest did not match to my car. I decided to buy my own side, let them fix it again with free labor as they said. Overall, I feel happy with their service. But I hope that they will improve more , and dedicated more to become the best shop in NYC. I just have some personal concerns when I did repair my old car in their shop and I would like to share. And The rest of things, they did good jobs if they dedicated to their jobs, not picky jobs. I hope they love all things they are doing daily to help many customers who need them. It's not just MONEY, it's a JOBs read more

My experience was great!! I spoke with Marcelles and he was very helpful. He was welcoming, friendly, and knew what he was talking about. They replaced my radiator and had my car ready by the next morning and it's running like brand new. The prices were also reasonable and I appreciated the quick service. read more

Excellent Service. Explained everything to my satisfaction. Mechanics are very knowledgeable

I had a great experience here. Thoughtful service, highly qualified & knowledgeable. Great prices. My ac wasn't working so after thorough testing for the problem, turns out it's my compressor was dead. Had an easy replacement on my next visit. I appreciate their hard work and attention to detail. read more

They figure out the issue and fix it. You get a receipt at the end of the work, great book keeping. They are knowledgable and friendly.

I made an appointment with them online (bonus points for having this online feature, which is uncommon for mechanics). I let Marcelo (sp?) know that I thought my battery was having issues and that my brake fluid symbol was flashing. When he realized my brake fluid was not actually super low, he topped it up instead of charging me through the nose for all new fluid. And when I explained my suspicions about the battery (my car stalled in the middle of a 3-point turn) he explained why that wouldn't be a battery issue at all. His explanations were thoughtful and patient. Some mechanics honestly would have tested my battery as I requested, knowing full well that my suspicions were misguided, and charged me a hefty fee (especially as a woman!). I left feeling like I met a caring mechanic. I'll be going there from now on! read more

Was Struggling With Other Shops. They Did My Inspection Easy And Was Very Helpful. This Is My New Mechanic For Now On. Personable Service with Mechanics Is Hard To Find. Thank You So Much read more

You have any auto repairs needed for your truck or car swing by and ask for Marcelo. This place goes out of their way to get your car back to you with quality service and great prices. Don't be put off by the location or looks of the garage. If you come here any day of the week let the numbers of cars lined up speak for itself. Many cops from the local precinct frequent this location for the personal vehicles. My father has be coming here for well over 40 years. Tell him Andy sent ya. read more

I went to do the oil change, he charged me before starting work, after an hour he told me that he had no oil, we argued a bit, the "oil" arrived and he went to change it himself I suspected a little ; get home, let the engine cool down a bit; I went to look at the oil, and it turns out that he put a used oil; I don't know why people like that are given a license to do this type of work, I'm a elevator mechanic. read more

Marcello is just the homie. He's super considerate of your time and your budget.

Kind, professional, quality service! Marcello is friendly, thorough, talks through everything with you and has reasonable rates. This was my first time here and I will definitely be coming again! read more

Best place in Brooklyn to fix your car. Marcello is kind and gives you the best price for your car. Has a quick turnaround and very considerate of your time. Always keeps you informed of what is going on and repairs the car to par. Definitely recommend. read more

As a female uber driver can't recommend Lucky enough, Marcello will walk you through the steps of basic car maintenance to keep you from spending thousands of dollars on repair later on. Great service!!! read more

Simply Amazing to find an honest patient mechanic who is willing to take his time to find the problem and not play Frankenstein on your car and just start changing unnecessary parts ! A+ Marcello read more