This is the worst experience I've ever had from a restaurant. So I've camped at this campground in Rochester for 20 years and I would say for the last 10 years we have ordered from Liu's Garden and had it delivered. tonight I called place an order said delivery, gave them the address told me it would be about an hour which I was fine with. So an hour went by still no delivery! So made a call to check up on my food to find out they don't deliver here !!! I said it I've ordered food and had it delivered for years!!! But I was told that was impossible. And that I must be lying not sure how I can be lying when I know for a fact they have made a delivery and have called when arrived at the barn read more

I ordered a #7 combination plate to go. Service was friendly and quick. Pork fried rice, and boneless spare ribs were very good. The chicken wings were outstanding, but the filling in the crab rangoon was disappointing. The outside was very good, but the filling was sweet with no visible crab. It is not supposed to be sweet. It should taste like cream cheese and crab, not like an italian pastry filling. I would not order them again. read more

Awful food!! Me and my father were up all night sick. I called the next day to let a manager know. I spoke to Anthony and he blew us off and said they get calls like this all the time saying there is something wrong with the food and offered me a gift card for more disgusting food. I asked to speak to an owner and he refused. DO NOT EAT HERE!!! YOU WILL MOST LIKELY GET SICK!!! read more

We got the worse Pupu for two we have ever gotten from Liu's Garden. Chewy chicken , fatty teriyaki strips over cooked fingers!! Save your money. read more

I love that Chinese food that's probably the best I've had since I lived in Massachusetts and I think Massachusetts has the best Chinese food but this place was very very close and very good I recommend read more

I had sworn off this place in 2015. I decided to try again, what a mistake took an hour to get my food which not be bad, but my order was put on the road with 6 orders, I was order number 5. My 26.00 order was cold, the condensation from the plastic container had ruined the fried food. I call and talk to the manager might as well talk to the wall. read more

Everything was horrible they are not set up for dinning in. no Chinese tea, no tap water not even serve on plates Pork fried rice was brown rice with some bits of pork in it very bland and it was also serve cold. 30.00 for three lunches just wish I had spent the money at a better restaurant read more

Best crab rangoons ever! I'll miss this place when I move to the West coast. I'll have to get my fix when I come back to visit.

Had changed from other local Asian places in Rochester because we needed a change from the same old, same old. Well the past two fridays have left us wondering as the food had been quite good for a couple of years that we had been going there and now it has truly gone down hill. Last nite, the pork fried rice only had pieces of bbq pork fat and the rice was severly undercooked (crunchy) on both meals we ordered. In addition, there was a strange (not in a good way) smell to the dish. The next issue, the egg roll which was small to begin with is now about the size of a hot dog, I mean at the price offered, your skimping on cabbage and sprouts, really? The orange chicken was fair however the broccoli florets in the botton look like they were an afterthought, they looked like they were nuked and they had NO flavor whatsoever. I'll probably return to the other venues in town for a while to see if Lu's can pull themselves out of this dismal slump... read more

Scary ass bathrooms. Dark n dirty. How i like my women, but not my bathrooms. Food is meh!

I haven't gone to this location in a while because I had previously found a foreign object in my food. When I went back the girl at the counter said "it happens" and didn't really care. Then I gave them one more shot and they delivered my food only to have it be wrong and I had to drive back to them. It's been years. Tonight I place my order and it's wrong again. I called and was told that that was what I ordered and that's why they repeat it back on the phone but it's an item I won't even eat. If they had repeated that back then I would have corrected them. They said I could place an order for the correct item but I prefer just to forget their location exists. It's not worth the frustration or wasting my money further on their business. read more

My first visit to Liu's restaurant, called in my order to go. It was fantastic! The fried shrimp was cooked just right and sweet n sour chicken, delicious. Lots of fried rice. Everything was very good. Will be visiting there again soon. read more

My daughter and I came in last week for an early dinner. The ragoons were absolutely wonderful. We also shared a chicken Lo Mein. Other than a little too much onion it was great. We look forward to trying other dishes in the future. Clean place friendly staff. read more

We ordered from here on a night we were too lazy to go out and pick up from our usual Chinese place. Food was okay, like 50/50 on what was good and what was blah. First though, delivery took quite some time. We ordered and received our food about an hour later; this place is a 5 minute drive and we didn't order a whole lot, nor was it prime dining hours. Lemon chicken was a little bland, but the sweet and sour chicken was great. The crab rangoon was a disappointment. We were given extra beef teriyaki, which was delicious and the rice and egg rolls were alright. All in all, we'd give them another chance. The food was still satisfying and the price was right. read more

Way better than Dynasty, that's for sure. Clean restaurant inside. Wish they had a lunch special, but the food was good.

This is the place to go for SWEET Crab Rangoons. I never even liked them before trying them here now we have to order a large order of them no matter what else we order. The egg rolls are more dough then filling but if you just want a carb vehicle to get duck sauce into your mouth these are the way to go. For us the rice is typically flavorful and PEPPERY. The new place is so much cleaner and easier to park at. The dinning area and bar seem nice but we always do take out. They fill orders fast. Deliver can be slow but in bad weather so worth it. read more

The food was great but the customer service and atmosphere was bad. Dirty restaurant and the older woman is rude. Doesn't provide napkins and can't get sauces on the side or very many special requests. The hand written signs by the front counter are a bit offensive. I will be getting Chinese elsewhere from now on. read more

I've been going to Liu's Garden for years now and they never disappoint. I think it's the best Chinese food around. The combos are a great price and you get a lot of food on the regular menu. Food is always hot and they are always quick with it. Their chicken teriyaki is the best. Love their Chicken Lo Mien also. read more

We have ordered here several times as the it's just down the street as most restaurants depends on day for quality and service don't like they use msg but as chinese food goes ok I would order again read more

The old building was horrible. New building is much nicer and the food better. A lot better than most of the Chinese restaurants in the area. Boneless pork ribs never seem to be too big of a hit but everything else is good. Best Mai tai I've ever had but the bar is awkward as there is nobody else ever sitting at it and the staff is always hanging around you waiting for you to leave read more

Total disaster, everything was lousy, never again, no veggies in my veggie lomain except onions, not much in my Eggrroll the beef teriyaki tasted like crap, the food sucked the manager was absolutely no help, will NEVER ORDER AGAIN FROM LOU`S GARDEN:-( read more

YUM! What I was looking for in Chinese food! I grew up in the seacoast area but have lived in the mid west for 13 years. I can not get Chinese food like what I grew up with any where else! Liu's Garden hit the spot on a recent visit to the area! Thanks! read more

You don't walk away hungry for the price you pay ~ Love the new place much better then the old one ( we NEVER ate in at old location but have dined in twice at new location ) read more

Would it kill these people to be even somewhat polite when they answer the phone? I mean, I know they hate their lives because they work at a dingy Chinese food restaurant, but for God's sake. No personality, and very rude people. The food is ok. Chinese food restaurants typically don't get very good reviews, but at least a lot of those places kind of have manners... read more

I would like to give them "0" stars, but that isn't an option, and I do like their food. So they are getting 1 star just based on the food. The girls at the desk were not helpful or receptive. One of the girls was very combative. Basically on the last few orders we had, there were things missing that we were charged for. They said let us know next time and we'll make it right. Well they did, and they didn't. We looked online at the menu and selected what we wanted and wrote down the prices. Very rarely do we have an updated menu at home, so we rely on the online menu for prices. Low and behold, the online menu is old, so the last 5-7 times we have placed orders we were thinking we were paying one price and we were actually charged more as a result of their menu not being up to date online. Not very happy. We placed an order just over a week ago, and it was for a large amount and when I just did the math, it was a little over $16 different on the pricing with the tax. We did think much about the price at the time, since the order was large, but over $16 due to their website not being up to date, how is that my fault. So 1 star based on the food, which is always good, but no stars for anything else read more

Was there once and got really sick. It was the worse case of food poisoning I've had in my life ( not that I've had many. ) Never again will I go there! read more

Good God do not eat here. I gave them a fair chance figuring the first time it was a busy night which was why the staff were acting like idiots and mean to each other. My last take out was nasty, notice I said LAST. The pork was all fat and rubbery, not even thoroughly cleaned or cooked. there were staples in TWO of the items(rice and the chow mein), As if that wasn't bad enough there was a bug back leg that looked like it was from a grasshopper also in the rice. I threw up from revulsion and was thoroughly embarrassed to share it with friends. We threw it out, washed up and all went to LaFestas in Dover instead. Never EVER ever again are we eating anything from this place. read more

I have been going to Liu's for year's but what I got tonight was unexeplal not only was my order wrong but thay charged me for the order the person how deliverd it was rude And when I called back they hung up on me.when you order food from here you expect hot mustard not know it cost to much to make . read more

BEST CHINESE EVER!!! I am so picky when it comes to Chinese food, and lius garden is the best!! only for pick up.. i never eat in because the place is not neat but they are movinig their location so it will be even better!! cant wait to go to the new location!!!! read more

Called for delivery was told 1 hour called an hour and half later was told 10 minutes 30 minutes later it showed up. Good food most of the time but the customer service is awful making it a place not to repeat read more

Coming from South Carolina this is very decent Chinese, just wish they weren't so cheap with everything. Got 1 egg roll for 2.50 a bit over priced for me. If you want hot oil they charge .82 cents. The girl at front desk has a horrible mood. Just wish it was a different environment. A young man that was up with the girl was quiet friendly. read more

My family and I get our Chinese from here quite often as it's basically the best in town. That being said, I have to ask if there is a special term for MORE GRAVY that I am unaware. Every order we place there is always an order for egg foo young. Typically this is four egg pancakes and gravy. Never enough gravy, for when you dish out the pancakes there is no or very little to go with it. I have asked every time for extra gravy. 3 times I was ignored. Once they included a small duck sauce cup. I appreciated their effort, truly. It's not their fault someone thought it was duck sauce and had already eaten it all. (There were a lot of groans after) So here I am begging for the secret words, handshake, what ever you might think it would take to get EXTRA OR MORE GRAVY! Tonight we ordered and specifically asked for extra gravy. Even suggested they could put some in a soup bowl and charge us as such. Really, this is the effort of a desperate person. Well guess what??? You got it! NO bowl of gravy and none with the egg pancakes!! Trying not to take this personally. I feel I'm am not communicating clearly. And the slip on the bag was not there so I may have gotten charged for it. Sigh! It was a bad day. I was looking forward to my gravy. I ended up making a package because desperation means improvising. All in all I like the place. The location is on my way home so pick ups are easy. The food is good and the crab Rangoon's are divine. I just want more gravy!! Ok rant over. We have decided to go elsewhere now. It's a sad day that comes when you are continually not heard when you are making requests. read more

If I could give a negative star I would! This Place is a rip off messed up my entire order when I called them back they wouldn't refund me for the mistake they made or even replace the order. This isn't the first time this has happened. Never again will I give this dump my business again. read more

Just left there. Went to sit at the bar and one of the staff made a scene by raising his voice at my wife and I that we did not wait to be seated. Never have I had to wait to be seated at a bar in a restaurant. He proceeded to continue to make a scene about it while interrupting folks in the dining room trying to enjoy lunch. Extremely rude and unnecessary. We promptly left and had lunch at the China Palace down the street. Turned out for the best as we enjoyed a nice lunch with a friendly staff and good food at the China Palace. read more

This has been my go-to Chinese food place for quite a while now. The food isn't bad at all. But they don't understand the food they are serving. Ninety percent of the time I'll order General Tso's chicken. It's a Szechuan style dish that is supposed to be spicy. In fact on the menu it shows a little, tiny red pepper next to it to denote the dish is "Hot & Spicy". The fact is they have no clue what they are cooking. I have asked every time I've ordered to have my General Tso's extra spicy and they just can't or won't do it. There isn't a red chili pepper in the dish and no broccoli as is common for just under 100% of the Chinese food restaurant's in the US. There is little to no difference between the Orange chicken and the General Tso's chicken. In my "extra spicy" order tonight there wasn't one red pepper in the dish. Not even a red pepper flake. Nothing. They have no clue on what General Tso's or any other Szechuan style dish is supposed to be. It's like four Frat boys got together to open a Chinese food restaurant. You'd be better off getting some frozen P.F. Chang's from the grocery store then to waste your money here for Szechuan food. In hopes that someday the folks that run this dismal establishment read this review let me try to make it simple for you. The definition of Szechuan food is "a style of Chinese cooking that is spicy, oily, and especially peppery." See that? Spicy. SPICY. Dear God if you're going to sell Szechuan food please make, at least, a feeble attempt at doing so. We also ordered Chung King Beef which is another Szechuan style dish. Was it spicy? Nope, not even a little. This too was ordered "extra spicy". They either have no clue or simple do not care. The food itself is fine but at the end of the day I did not get what I ordered. I never have. Hence this review. Rochester needs a real Chinese food establishment. Not some dump that can't decide if they are going to cook to order or not. read more

Does management know it's cash only after 8pm for delivery but not for pick up? The rude man on the phone informed us of this. This was the second time it happened. Last time we had cash so it wasn't a big deal. This time I wanted to use my card because I didn't have enough cash. I looked everywhere on the takeout menu, the website and on a Yelp for this info, I found it no where though- this makes me think the employees are creating their own rules. China palace takes cards though-so that's where dinner is from tonight. Thanks Liu's garden for making our future dining decisions easier since you have eliminated yourselves from our list. read more

Don't try and get a refund if you are unsatisfied with your food. It is "against our policy" at Liu's Garden. Instead you are welcome to a gift card incase you, you know, never want to eat there again? Because thats what people do when they never want Liu's shitty food. A gift card. That much more reason for me to not go there.. Matter of fact.. As a barber, I will be sure to tell all my friends and customers to never eat at Liu's Garden in Rochester, NH! read more

The meal was horrible. Chicken and beef teriyaki were very dry and the general's chicken was overcooked and the sauce was like water. It dumped out all over the bag. When I called to complain the man put me on hold a lot and told me I would have to wait a very long time to speak to the manager. When I called back the next day I was accused of wanting a free meal. Total jerk and horrible customer service. Will not be going back and they could care less! read more

Our family has ordered take out from Lius for many years, probably since the day they opened (we have lived down the street for 30+ years). I have NEVER had such a bad experience as we did tonight. We will never order from this restaurant again. Tonight's order included extremely dry pork fried rice, the chewiest general tso's chicken ever tasted and freezer burned premade/ frozen crab ragoons. After contacting the restaurant and told there was nothing they could do, we found a bone in the chicken. Husband is now bringing the bone to them and demanding a refund. read more

We went to their new location tonight and i asked them for a substitution of chop suey from rice. They told me no(even though they are the same price) so i said i cant eat rice so could i just pay a little extra and get all chopsuey and no rice. She again said no. So my husband said he would eat the rice. When we got the order she completly ommitted the rice(even though i paid for it). She said so sorry. Wtf ! I paid for it.. read more