on Thursday 10/31/24 i brought my iphone because it had stopped charging- - ifix and repair…read morerepaired the problem within 30 minutes - price was reasonable- since the work was done the phone has recharged better than ever before-

I visited the New Port Richey office on June 12, 2026, because I needed a new phone. The…read morerepresentative who assisted me was William. William was extremely knowledgeable and took the time to explain my options in a way that was easy to understand. He made me feel comfortable throughout the process and never made me feel uninformed, even though I don't know much about cell phones. He also suggested a better overall deal that ended up being a great fit for my needs. The main reason I'm writing this review is because I've gone through many phone upgrades over the years, and this was by far the smoothest data transfer experience I've ever had. William didn't cut corners or rush to get me out of the store. In fact, he stayed past the end of his shift to make sure everything transferred correctly and that my new phone was fully set up before I left. I simply wanted to give credit where credit is due. Outstanding customer service like William's deserves recognition, and I sincerely appreciate the extra effort he put in to help me. Thank you, Patricia Kessler Holiday, Florida

Waited over two hours and never got to talk with anyone. Do yourself a favor and just have Spectrum…read moremail you whatever equipment you need.

Great store! Glad there's some new faces in there that seem helpful! Will always come back to this…read morelocation. I've tried some of the others in new port Richey and they haven't been as helpful.

The price increases are ridiculous. Loyal customer for 12 years and they want to force me to get a…read morenew plan with less benefits OR they'll increase my bill. Sad to say we broke up the same day I received the email notification. Get more competitive with your pricing, Verizon, otherwise you'll lose all your customers!!

I would highly recommend this location the sales associates were more than helpful. Ended up taking…read morecare of our WiFi problems and switching us over on the phones and iPads as well . They did everything at the store so all we had to do to do is take them home and use them. Very courteous and knowledgeable.

I switched from AT&T. Customer service is always available and they bend over backwards to ensure…read morecustomers are happy! Nice for a change. Great network every where I've traveled in Tampa Bay.

Walked into this Verizon store this afternoon there was one young woman working. I stood there for…read moreseveral minutes before she even acknowledged I was there Then she said how can I help you I explained my dilemma her reply was "Have a seat, I don't like anyone looking at me.... I left .... How rude was she

Horrific experience. Bought my phones and my iPhone never worked. Flash to almost two weeks ahead,…read morephone still drops calls. Was told I could only go to THIS store to resolve. Employees apparently can't handle any frustration from their customers and they will make it out like you are the issue. Biggest mistake I've made in awhile switching to Verizon out of this non-corporate location.

Horrible customer service, when I went to pick up my sons switch the first time the screen wasn't…read moreeven attached in on corner. They took it back in and three weeks later I had to call them for an update. I showed up the next day at 10:30 am to pick it up and they weren't even open even though they are supposed to open at 10. Not impressed, save your money and shop somewhere else.

I usually don't give negative reviews to small businesses but this time I am compelled to do so. I…read moretook my iPhone 6 S Plus after I having lost screen touch feature. I installed by myself a new battery. After that, the touchscreen did not work. I took my device to Go Go Gadgets Repair. I brought my device in its original iPhone box with 4 screws attached to a little magnet inside a small plastic bag.The iPhone was open since I was working on it and had replaced the battery. The tech took the device and indicated that during my battery installation I could of have done some damage to the screen assembly wiring so the screen will need to be replaced. Also, the mother board will be checked as well. A day later another tech who replaced the screen indicated that the screen replacement did not resolve the screen issue and that the motherboard needed repair. It took over a week and several calls from for an update. One tech promised to call back but did not call. I know everyone's name but purposely I have desired not to mention their names because my issue is not with them. It is about the integrity of a company that provides services to the public. This is my main issue. Lack of transparency. When finally, I received a call that my device was ready, I went to pick it up. The device was given to me without the iPhone box. I asked why. The box was left at another location and was told that it will be brought to the Trinity location the next day. I drove by the next day, not only to pick up the box but to tell the tech that now the front camera is not working and that the back camera works sporadically. Still the iPhone box was not there and when asked the tech said he forgot to bring it. The tech looked at my phone and fixed the back camera indicating that there was a loose wire but that the front camera needed to be replaced. He wanted me to leave the phone there because there was not a camera available at the time. The tech already had access to my password to unlock the screen. I left the phone to be repaired, but a few minutes later when I entered my car, my instincts told me not to trust a stranger with my sensitive information I have on my iPhone. So I went back and took my phone and told the tech to call me when the camera is available. Why am I saying this, because unless the repair is done right at the moment and it does not take more than 10-20 minutes, leaving your device with an unlocked screen or giving your password to the tech is asking for trouble. That is how identify theft occurs specially if you keep sensitive data in your phone. The front camera repair was done. Went to get my phone, however, my iPhone original box was not there. Again, someone forgot to bring it. Now ,I already have made several trips for nothing, wasting my time. Finally I got my iPhone ordinal box. A week later my phone battery dropped charge unexpectedly while charging and the phone got very hot. The device started to turn off and on intermittently. I decided to open it up. The front screws were not there, the plate that secure the battery was not there. It appears that the assembly holding the battery was loose. I secured the battery and that took care of the problem. There is my issue. Lack of transparency. Was the front camera really broken? Was the motherboard really in need of repair? Was the battery assembly left loose to make me go back for additional repairs? Was the front camera repair delayed in order for the tech to have more time with my phone having access to my password and peruse my sensitive data on my device? Who knows. What I know is that an honest and conscientious business doesn't give the run around by making a customer proclaimed a simple $8.00 iPhone box that belongs to the customer. If you as a business person do that, then you are capable of doing other wrongful acts. I won't recommend your business to anyone and you have lost a customer in me.

Ask for Jim at Verizon Cellular Sales on Trouble Creek and Littke Road, across the street from…read moreDunkin' Donuts. I've had a lot of different Verizon employees (via phone and in person), but Jim is by far the best. I told him of my dead battery issue on one of my devices, and he ended up saving me more money with the 55 and older plan verses the government/veteran discount. So, now I'm walking out with a newer phone for my husband, the hum device for my car for diagnostics as well as a Samsung Tablet.

Sales people lie to boost sales. When I called Verizon to…read moreget fees reversed I was told that " Verizon doesn't waive these fees, your sales person was wrong". When I pushed the matter the manager said that he gets these calls all the time, that the sales people "fib". Such a terrible way to treat customers. I lost out on $200. Very bad place....,,

I went there to get a new face protector for my phone and they wanted $66 dollars! That's…read moreoutrageous! Got them for $10 on Amazon

Carley at this location was amazing and super knowledgeable. She was great and answered all of our…read morequestions about the new phone we were buying. Thank you Carley!!