I'm not sure if it was my husband's visible tattoos, or because we are a young couple, but we were essentially completely ignored by the sales staff when we went in earlier this week. We walked the floor 3 times to ensure the item we chose was what we wanted, and not a single sales associate greeted us or asked if we needed any help. We had to wave down a sales associate to ask if the entertainment center we were looking at came in our desired color. It did, so we moved forward with the purchase. My husband and I make great money for a young couple; it's shameful to see how they treat their customers on, what can only seemingly feel like, appearances only. read more

I purchased a power recliner online (for my elderly father), it was delivered this morning. Not long after the delivery my Dad discovered it wasn't working properly. The leg/foot part of the recliner would only come up if the back of the recliner was almost completely flat. You were not able to sit upright in the recliner with just your feet and legs up. I immediatly called the only number given to see what could be done. The first person I spoke with didn't know how to help me, transfered me and left me on hold for quite a while. Finally Jessica Lilienthal, Operations Supervisor from the Gilbert store answered and was very helpful at first. I sent her a video of how the recliner wasn't reclining properly. She responded saying it seemed off and wanted to "show her in house tech the video as soon as he was back from lunch". That was a noon today. It is now after 4pm. I tried to call a few times but no one could find her or transfer me to her even when I gave them her full name, position and location. I sent her a few more emails explaining no one seemed to be able to get a hold of her when I called and that my elderly father needed a working recliner asap. Due to recent surgeries and his cancer, he has to sleep in a seated position so I was trying to do everything I could to get the new recliner fixed or replaced today. As of 4:30pm I have still not heard back from Jessica Lilienthal. Not a great look when an Operations Supervisor is ghosting customers. Luckily, when I called the 4th time today, Aron Gomez took it upon himself to fix this issue the best he could and is sending a new recliner tonight. Hopefully everything goes better than it did this morning and maybe Aron Gomez should be an Operations Supervisor for Living Spaces. read more

I responded to the message here from the "team" To have someone actually return a call would be great

Worst customer service of my life. Bought a $1,600 living room set and a $200 dining bench. Had to wait 6 weeks for delivery of living room set, but bench was delivered right away. The bench didn't quite match our table but we were outside of the 7 day return/exchange policy. 100% our fault. I called to see if there was anything they could do and they allowed an exchange but, because we'd just made a large purchase, there was nothing else in the store we needed. Since we were within our cancellation rights of the living room set, I asked if we could just cancel that transaction and then put the exchange in to lower the price (essentially receiving a refund). They still refused and not a single person offered an alternative solution. It was business as usual even as they were processing the cancellation of our $1,600 purchase over 7 days. Living Spaces would rather lose $1,400 to show it's customers that their policies take priority over customer satisfaction. read more

After purchasing a large amount of furniture at Living Spaces - Gilbert over the last couple of months, I recently made another small purchase of a desk. The store is roughly 15 miles from my home, so I selected pickup given the small item, and due to the extortionate $100 delivery charge. After picking up the desk, and inspecting the box for damage prior to leaving, I arrived him to find a large crack running across the top. Upon calling LS, I was told I would need to drive all the way back there to exchange the item in a couple of days, unless I wanted to pay a $100 dollar charge and then they would deliver a new one. I find it ridiculous that a company would make a customer do all the leg work to exchange an item that was internally defective, and have the temerity to try and charge me 33% of the purchase price just to have them exchange it themselves. I have purchased furniture from many stores over the years, and any damage to an item has always fixed promptly by the store, and an apology is given as well. Evidently at Living Spaces, if they sell you a broken item they do not particularly care to fix it. There are other furniture stores very close by to this one, do yourself a favor and go to them instead. read more

We were excited to see what this company had to offer and loved the selection even more however have been very disappointed with the product and policies. We ordered the couch in May and was never contacted that it was in. When we finally received the couch the chaise had issues with stitching and could see inside the stuffing in several areas. Also the throw pillows were under stuffed and flat. Mind you this is a custom piece of furniture which can only be returned within 7 days of ordering per company policy. To their credit they replaced the chaise and pillows however in just a few months the back pillow for the chaise has lost it's form and is completely slumped and misshapen. Instead of replacing it they said they said they have to order an insert for a technician to come out and install which they said takes 6-8 weeks!?! So crazy! We placed a warranty claim in September and STILL have not had any resolution. I called last week to check (January)and after being transferred to several people was able to get from a rep that the order was never actually placed! Though after being transferred to yet another representative who denied the previous reps statement that it was placed but said that she ticket was closed in addition there was a delay in manufacturing since it was a custom order! Total B.S. I requested a return and was declined of course because it's after 7 days of the order. STAY AWAY FROM THIS COMPANY! If you value your time, money and sanity then this is not the place to buy furniture!!! Seems they only want your money in the end and not your continued business. We'll never purchase anything from them again. read more

I will never buy from here again after we bought three bedroom sets and a office set. Our master bedrooms set the magnolia collection has been a disaster we have had nightstands delivered 4 times damaged and bad workmanship and two beds and can't even get the third delivered we have had to sit at our house 9 times to wait for then to not even show up two of the times and the customer service can't do anything about anything so that's a waste of time there, and you better hurry up and wait to get your money back. You would think since we had so many problems someone would call and try to make it right but they don't care at all read more

They have the best quality in town but honestly they're customer service is horrible and for that I'll prolly not go back! To me customer service is what comes first and if I'm not getting what I need out of the employees I'm not going to come back. They left me wondering when and if I was going to get my furniture gave me false information failed to inform me on important factors of the delivery and furniture it was literally a night mare!!! read more

Here it is in the middle of a slow week and nobody at the Gilbert location can answer the phone. Their policies I am told do not permit you to call the store and get the person who said they would call you back but never did. Their policies will not permit me to make a change in my order even though it's been less than 24 hours, or I will somehow incur a restocking fee for an item that has not yet been made for me. What other unfriendly to the customer policy will I be stumbling through trying to deal with these people who don't answer their phone? I have been in there store three times this week and there's about 6 people doing nothing and very few customers. Still can't answer their phone. read more

I was refused entry to this store because I cannot wear a mask due to a medical condition. Even though my temperature was normal and this store is gigantic and super easy to social distance in, I was not allowed to enter. Will never shop here again. read more

I think it's necessary to post an update, as the company at least gave a little effort to appease our issues after the fact. We have a $100 gift card coming our way, which is better than nothing. It doesn't change my experience at all of course, and for the amount of money we spent there I hardly feel any better. Just thought it fair that I acknowledge the small effort. I was excited to shop here, there are so many cool pieces of furniture and the sales people were very nice. That's where the fun stops. We spent about $6500 furnishing our new home. 2 sofas, 3 beds and 3 mattresses. We had our order all set up to pay and my husband had our credit card as he was driving in from out of town. They wouldn't take the picture of the credit card, understandable in this day and age. So tried to go with their suggestion of my husband calling it in with the order number, which didn't work because they did he needed access to the internet. Not sure why, but ok. We would just come back when he got into town later. This was all about 3:30 pm. Hubby got in around 7:30, back we come. Try to pay for the order, discover there's a box spring needed. $200 more dollars and a 30 minute wait. Now it's after 8 so we've lost our delivery window of 12-6 for the box spring. But we can pick it up with our truck. Ok, we do that. Now we are waiting from 12-6 for our delivery the next day. 2:30 call-delivery not available anymore because we paid after 8:00. New window of 6-midnight, but don't worry you'll be first or 2nd so it won't be late. It comes at 10:30 pm. Not only that, it's missing 2 pieces of furniture. Next day, call and am dissatisfied with the corporate. Go back to the store and speak with customer service. Those pieces aren't included, even though they're shown with the bed we purchased. More money and we can get them. I mean what a disgrace and an unethical way to conduct business. They only charged us for one of the pieces, so we got a $200 discount. After all that we went through and money spent at that store, you can bet it will take a miracle for me to walk through those doors again read more

Do not put stress on your life with this company. They are scammers. I purchased a table set from living spaces for thanksgiving 1 week before and they delivered it on Sunday 11/18 the table was broken. They came back Monday 11/19 with the same broken table and no hardware. They came back 11/20 with another broken table with a 2 inch scratch in it. I contacted customer service again now for a pick up and refund. They said the earliest pick up would be Sunday 11/25. They show up with no pick up list and another table top with no hardware and tell me they cannot pick up without the pick up form. Called customer service and made them pick up Sunday night at 9 pm. The customer service scammers are Valerie destiny and the floor supervisor eddy. The drivers all act like they Do not know what's going on living spaces make sure every time they send a new set of delivery drivers so they can act innocent this is a scam. Look up reviews others have had the same issues I wish I would have looked them up before we went thru hell. Buyer beware. read more

Ugh terrible quality 3 piece sectional and even worse customer service!! We got the couch in July and with normal use the frame broke in October!! 4months of having couch and it broke!! In addition to the frame breaking there were two very split seams. Customer service picked up to repair as it's still under factory warranty...they said it would take 10-14 days...17 DAYS into them having it we hadn't heard ANYTHING from them so I called after being passed from person to person I finally got a call back from manager who said they were waiting for pieces to be delivered because couch wasn't made right!!! Wtf is that about a $2500+ couch wasn't made right?! And I only knew about this because I was calling them. I let her know I am hosting thanksgiving at my house and need our family room couch...thank God I called them because couch was delivered today the day before thanksgiving...had I never called it NEVER would have gotten here in time and who knows how long they would have our couch!! BUT then our couch Was delivered today and the seams are still ripped and the wooden feet were all beaten up...the delivery guy touched them up with a marker(which was nice of him, but doesn't reflect well about the repair warehouse). THEY DONT RESPECT THE PPL THAT KEEP THEM IN BUSINESS...NOT A COMPANY I WOULD RECOMMEND!! Also we are furnishing our brand new 4000 sq ft house and we will not be purchasing anything else from them. read more

Living Spaces - They had in repair warehouse for 22 days and sent it back with the seams still ripped!! - Furniture Stores Near Me - Gilbert, Arizona

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When my son and I walked we were not greeted like the other people were I felt racially discriminated and I had to walk up to customer service for anyone to help me. I still purchased what I wanted and with Cash and thats when I finally got treated right. read more

This place has nice stuff but the name is deceiving. I tried living in one of their spaces and apparently that's against the law. Nice store for furniture shopping but they will put the brakes on if you try and move in like I did. read more

We returned recently to give this place another try while hunting for a bed frame. We had a much better experience. The salesmen left us alone while we looked around and were there when we needed assistance. We ended up purchasing a bed frame and it's of really nice quality read more

We came in looking for a dining table, staff was so friendly and willing to help. Specifically Pam and Alexis. They helped us pick the perfect table for our home. Overall a great experience! read more

BUYER BEWARE!!! This company does not guarantee or warranty any of their products. They have a 7 day policy but it is very limited!! It's like buying something they can't stand behind. I bought a rug that after 4 weeks started to shed apart, it cost $500.00. Took it to the store and they wouldn't even look at it, but told me it had to be handled through their warranty department on line?!! The warranty dept. only covers furniture and appliances, nothing for rugs. If you use the furniture selection and try to put in rug or other it tells you they will contact you back in 20 min, (it's been 4 days and haven't heard from them). Their chat service is useless as it has programmed questions and if you don't fit their answers you are also told they will call you back. To call customer service, they tell you the wait is over 45 minutes (must tell you they must have a lot of bad products). We are seniors with no pets, the rug is obviously flawed. Again, don't buy there if you can't take the financial loss of faulty products! PS I have spent of $2500 with this store but never again. read more

My husband and I moved from out of state, cross country in fact, and came with zero furniture. We had never heard of living spaces, so we gave it a go. We started with our living room and had a few hiccups with our media console, but they sent three over until it was right. Everything else we have purchased was great. I would definitely recommend them. If I had one negative to say it's that there are too many people asking to assist you. Everywhere you go there is an associate. They don't work on commission and the people are friendly, but sometimes as a consumer you need a little space to breath and ponder. This is the only reason I am not giving them a 5 star. read more

Will never buy anything from Living Spaces again. Just delay after delay. I purchased a sofa with a Thursday (10th) pick up date. I end up receiving a call that day and I'm told that there was an issue with getting it delivered to the store and that it would take a few days to get there. I call again on Sunday (13th) and I'm told that the sofa will be ready later that day or Monday at the latest. No word whatsoever from Living Spaces. I call again today and I'm told that it's been delayed until next week, which is ridiculous and completely misleading. Why advertise a certain date only to turn around and push it out??? I definitely recommend taking your business elsewhere. read more

We have had the WORST experience purchasing furniture EVER with this company. We were told our order would be ready for pick up Sunday so we rented a moving truck to come get our order only to find out it's not scheduled to come in until the following Sunday. The manager promised to waive the delivery fee and schedule us for same day delivery for the inconvenience. She said there was a transfer taking place and she would fix it and we'd be good to go. I called the next day to find out the delivery status only to be told it hadn't been scheduled and they couldn't deliver our order because there was a balance of $99 for the delivery fee. Now I'm TICKED. I explained the mess this has been the rep stated she'd fix it and they would deliver half the order that day and the other bed the next day. Fast forward to 10:50pm and our delivery shows up. They didn't leave until after 11:30 on a school/work night. I then take time off work to be home for the bed delivery the next day only to find out it's not even ready. I have to wait another 7-10 days for a bed that was promised to be delivered TODAY. WORST CUSTOMER SERVICE. RIDICULOUS COMMUNICATION. Think twice before ordering from here! NEVER AGAIN. We just bought a new house and have to furnish every room. We spent well over $3k on furniture and we're planning on spending more but after this fiasco we're taking our business elsewhere. EXTREMELY DISAPPOINTED. read more

Bought a recliner about 8 months ago had a small issue with the warranty dept so I went in talk to liz the gm on schedule that day she solved my problem and went way beyond my expectations she restored my trust with the store and we just purchased a sofa there and 100 % happy .my advice to anyone that has a issue avoid 800 call center go in the store the top notch management there will solve your problem read more

I asked for help in choosing a pillow. 2 associates recommended the same pillow for a side sleeper. I bought it. Got it home. there is a tag on the pillow and box stating it is for a back sleeper. It is SO uncomfortable I cannot stand it. $150.00. They would give me no satisfaction. Buyer beware at their stores. read more

Amazing selection, quality furniture, and knowledgeable, friendly staff! Had a wonderful experience here and will definitely come back.

Don't do business here! They have some nice furniture but each store is operated separately and there is no way to contact each store individually. They advertise prices individually on "clearance" items but then refuse to sell the pieces individually - or at least this store manager, Candace, does it that way. According to the national information line it is a personal decision. Misleading advertising is more accurate. read more

As much as I liked the staff and everyone that assisted me, I can't believe they want to loose a $8900 order because they will not tax exempt our non profit business. We have a AZ State tax exempt form that allows us as a non profit business to not pay taxes. So they want to loose $8900 worth of business for approx $600 of sales tax. read more

We would like to highly commend Liz and staff at Living Spaces in Gilbert. They make the furniture buying experience easy and very satisfying. We had a customer service issue and everything was handled promptly, professionally and courteously to our full satisfaction. We will continue to be loyal LS customers in the future. Thank you Liz for being tremendous!!! read more

Had an incredible experience in the store when purchasing the couch that we got. Tons of selection, good quality, and some of the best customer service that I've experienced in a long time. My review would've been five stars except when our couch was finally delivered the back of it squeaked when someone would sit against it. I called customer service and they sent someone out to try to fix it. He wasn't able to fix it so he scheduled me to have a new couch delivered. I believe they build this couch from scratch so it took a few weeks to get the replacement couch. Unfortunately when the new couch arrived it still makes a sound when someone sits back against it, almost the same spot. Disappointing. I have to call them again to have someone come out again to see if I can fix this new problem. I must say though that I have been pleased with all of their delivery guys (2 deliveries for couch now) and the repair guy that came out who came out to try to fix it the first time. read more

I ordered $5,500 worth of furniture from them online to pick up at Gilbert store. There isn't an option to add an additional pick up person name online so I called to ask them to add my husbands name. They advised it can only be done at time of order and I should have done it then. I reminded that it's not an option and they said oh you are right, we still can't do it. I asked to speak to a manager at the store and the rep hung up on me. I called again and the next rep was extremely rude and refused to transfer me. I am only giving 2 stars because I like the furniture but we won't be buying anything else from them for the remainder of furniture we need. The response of we don't allow others to pick up is not acceptable given the nature of the business and they are behind all other furniture stores with this "undisclosed policy". I've order from 3 other companies and all have allowed me to designate my husband to pick up. Additional edits: I'm lowering the score from 2 to 1 now. After receiving the last little bit of furniture we were waiting on, I really only like 1 or 2 of the pieces and the others while ideally would be great, they are crap. 3 of the items I ordered were broken, and one of them there is nothing I can do about it because we didn't assemble it immediately (waiting for carpet install in the room it was going into, so left it in box so it wouldn't get damaged, funny right?) so we were past the 5 day return/exchange period. Of course I had to deal with the call center customer service again and that was an awful experience all over again. The only good thing I can say about this company at all is the Gilbert location customer service is pretty great. They still have to follow some awful company policies but they are definitely more customer service oriented. I wish I got the name of the gentleman in the warehouse for pick up/drop off, he was exceptional and seems like he will go out of his way for customers. read more

Warning: DO NOT BUY THE FURNITURE WARRANTY FROM LIVING SPACES. IT IS A TOTAL SCAM! The sales person at LS said the warranty would cover all stains and rips, and as a matter of fact, the app says the same. But when my son accidentally cut on my rug when moving it, they wouldn't cover it because they said it wasn't an accident. I'm sure they have an answer for everything. DON'T RISK IT! read more

I bought there extended warranty on my kitchen table. They clam everything is covered. Scratches nail polish the works. Well they lied after submitting a claIm for a few deep scratches they denied it saying it's not covered waist of money times 10. Wouldn't recommend this place. read more

Wow. Really bad service. Was given a design expert to help me pick out furniture. She was zero help and really knew nothing about the furniture. I went to America furniture and they were 100x better. read more

I ordered a rug from their website. Its been almost 3 months and no rug! I called the store 3 times, showed up in person and emailed the "person" who could assist me with a refund for the mystery rug. Now when I call I can't even get anyone to pick up the phone. This is ridiculous and I am extremely disappointed with this poor display of customer service. This experience has been so annoying. I will never order anything from them online again and I was a pretty good customer. read more

We spent several weeks driving all over Gilbert, Chandler and Mesa visiting furniture stores to find what we wanted for our new home. Living spaces was great to us. The sales staff was excellent. Helpful but no pressure. They were able to help us customize our selections to match our decor and walked us through the order and delivery process. We did have an issue with the recliners and were somewhat frustrated with the corporate customer service office. In the end we went back to the store and asked to speak to a manager. Crystal MacMahon looked into our order and our concerns and took care of everything. She was polite, helpful and able to turn the experience around. I am sure Living Spaces sells a ton of furniture and would be just fine without my business, but my concerns seemed to matter to Crystal and it was obvious she wanted us to come back next time we needed furnishings. True measures of companies is how they treat you when not everything goes right and how interested they are in helping you. Will continue to recommend Living Spaces in Gilbert to others and will be back next time. Mark N. read more

When I first walked into Living Spaces, Sales Manager "Kara" greeted me like a Rock Star. (Which according to my academic/athletic resume, I probably am!) Then invited me to tour the facility at my leisure, with her and her team readily available to answer any questions. Like many other furniture stores, there was a huge selection of stylish quality merchandise at reasonable prices. But unlike most others, I wasn't pounced on and hovered over by commission-based salespeople. At the particular department I was interested in, I sought out "Greg" -- who displayed an encyclopedic knowledge of the reclining sofa I wanted. Upon returning a few days later, I was disappointed that Greg was off because I wanted to make sure he got the sale. But "Mae" explained how there were no commissions, then introduced me to "Dean." Not only did he skillfully close the deal on the recliner, but also a few other items that caught my eye in the online catalog -- while importantly complying with my request that both he and Greg would receive credit. At the checkout, "Joshua" expertly handled the somewhat complicated transaction and (after a phone call by Dean to the warehouse) greatly expedited the shipping process to my home. Delivery men "Frank" and "Marvin" then did a terrific job moving their precious cargo up to my twisty staircase, top floor apartment. (In perfect condition so I didn't need the extra protection warranty I'd purchased, which appears to be far superior to any I've seen before.) The "frosting on the cake" came when Kara casually mentioned all the charitable endeavors of this fine company. Especially for foster kids and our heroic veterans -- two of my FAVORITES. A list to which I'll now be adding Living Spaces!! read more

We were excited to have another furniture store in the area that wasn't high pressure. They explained the difference in quality with their competitors by showing the insides of each. This sells you but don't believe it! We purchased a living room set and the fabric on one of the cushions was wrinkled upon delivery. Within 2 days every cushion sat on became wrinkled and you could see in the cushion corners how it was seen and pulled together. We immediately called their customer service on 6/24/16 and was issued a complaint number. We received an email to send pictures which we did on 6/27. We received confirmation they received the pics and we would be contacted within 24-48 hrs. After no call back, I called them on 7/8. They scheduled to have a technician inspect the cushions on 7/13. He took pictures and said someone from the warranty dept would contact us within 48 hrs. Nothing! I called them today, 7/22 and a rep came back on and said "you picked the fabric so it is not a mfgr defect." I asked to speak to a mgr and she came back on and said there is none available now and that they would call me by day's end. I then received an email that said "these requests are typically resolved within 24 hrs; however, it may take us longer to respond." I have no confidence that anyone will call Do not buy from this outfit unless you want poor quality and even poorer customer service! I will be filing a complaint with the Better Business Bureau. We are extremely disappointed and will never enter this store again! If you would like to see a picture, I've posted it on Yelp. See the gray sofa cushion! Update: Received a call from Ashley today 7/24/2016 in response to our request to speak to a manager. She stated that Warranty reviewed the pictures and report from the technician and came to the conclusion that the wrinkling was from normal wear and tear. We said it was delivered that way and has only gotten worse. Ashley said it was not a defect and that they had not seen any cases like this. I said that if they haven't seen any cases like this that our cushions must be a manufactured defect! What would the cushions look like in 10 years! She said they would replace the 2 cushions of the sectional and the cushion of the single chair. My wife stated that the single chair also had wrinkles where the arm was sewn. Ashley said she sees that in the picture and will have the technician repair it. Ashley said she will be ordering the cushion cores and the covers and will be shipped to our home and that a technician will then assemble them in our home. We stated that if the replacements are not satisfactory, we will take them to Small Claims Court. read more

We bought a new Magnolia sofa from this store two months ago and it is already pilling and losing feathers. We spent over $2,500 on it and are aware that normal ware and tare happens, but are shocked that this happened after only two months. I went to the store after getting denied warranty online and they will be replacing it. The store is customer service is great, but I would not suggest the Magnolia sofa to anyone. read more

I bought furniture from living Spaces after looking at several stores I thought their quality seem better I paid $2400 for a couch and I bought some other pieces of furniture the couch was a sectional one of the pieces had to be replaced three times and then one of the reclining pieces broke someone come out to look at it it was a rivet that snapped in half and made the chair crooked and it couldn't be used I bought it's in October, It's now December 20 and I'm still waiting for them to fix it I went through Thanksgiving without it in my brand new house and now I'm going to go to Christmas with it being broken I am very on please and I will never shop there again read more

Hello!! This place is amazing!!! Awesome furniture. And awesome people and very good prices. Seriously just got a bed Fran, super comfortable mattress and an adjustable base plus four pillows for $3000!! Oh yea and the warranty is in that price too. What??? I mean c'mon man! Ok but seriously Nichole and Chez in the mattress area were so helpful. And then we go the cashier, Yoshi, was so freaking nice and helpful when there was a minor problem with the shopping cart! Can't say enough about the good experience. I'll definitely get the rest of my furniture there in the future. read more

New store in gilbert, went to check it out. Normal pushy salesman. Came with my wife and child and were not allowed to breast feed. Management was very rude. Id you have a family I would recommend another store. But if your single you will probably have no problem fleeing from salesmen! read more