A very disappointing end to this experience that started so well. Loved that from the minute I walked through their doors, I wasn't prodded or pushed to buy anything. Decent selection at good prices, loved one of the dining sets and asked to order the exact one. The salesperson who helped us was lovely, and they use tablets to process your purchase. All I had to do was put in our information and it was settled, delivery next day, 2-6PM! I was excited Until it came, around 2:30. Luckily I caught it before they put the dining set in my new apartment; it was the wrong color. The correct color we ordered wouldn't be available 3-4 weeks! Why even have the dining set on display if it's not in stock?? This whole situation could have easily been avoided. They gave me options for store credit or refund, but unfortunately they can't refund the time I've wasted throughout this process read more

This is the most unprofessional company that I have ever dealt with. If I have any advice for you it is don't pay upfront.

Since becoming a homeowner, places like Living Spaces just spark so much joy LOL! This place has a ton of selections and it's so great to see certain pieces on display and how they're styled with other decor. Jermaine was our main guy. He is absolutely a pleasure to work with. The first time we dropped by, he was able to recreate our living room on the computer to allow us to visualize how the couch we chose would look. He was patient with us as we figured out the dimensions and ultimately which couch to buy. The second time we dropped by was to actually order the couch. He was never pushy for us to purchase anything and took his time to explain to us the warranty and other administrative info. The entire process was a breeze because Jermaine made it easy and headache-free. I think in general, Living Spaces has good quality furniture for prices lower than you would see elsewhere. The only complaint I had is that the lines get very long and it's never clear how you should line up. I was standing in line for a good 10 minutes for a return (along with other customers) before someone came over and told us that's not the line. Other than that- highly recommend this place for your furniture needs. And be sure to ask for Jermaine! read more

This has been a truly frustrating experience. We spent about $2,000 for a couch, loveseat and ottoman, about three and a half years ago. We splurged for an extended five year warranty. We figured maybe it'd be stained by our kid or pets. Instead, the couch has become really uncomfortable because the resiliency of the cushions is shot. We contacted Living Spaces on a chatbot. The representative immediately knew what my complaint was going to be, how the couch is uncomfortable, and how worn down the cushions' foam was. His immediate reply was sorry we don't fix that. I asked 'since you get this complaint a lot are there any third-party vendors they'd recommend to fix this?' Nope was the answer. The resiliency is considered a "manufacturer defect." In my opinion, $2,000 worth of furniture should not be virtually unusable within four years. Seems like the warranty is a rip-off just like the quality of their furniture. Maybe they should investigate more reliable manufacturers? The sales experience was also super shady upon reflection. It's kind of like buying a used car. I don't recall any kind of caveat that they would not assume responsibility for something as egregious as this. Anyway an expensive lesson in caveat emptor. Steer clear of Living Spaces! read more

First of all, It's surprising that this store overall even gets two stars! Over the years, my wife and I have purchased many furniture pieces from various Living Spaces stores, with general satisfaction. But this time, we needed a mattress for my daughter, and we didn't hesitate to try the Monrovia location for our purchase... big mistake. The shopping part of our mattress selection was fine and Phil, our sales person was pleasant and did not try to oversell us. The problem came with the mattress we purchased verses the mattress we received. We thoroughly tested and purchased a medium firm mattress - It was very comfortable. Like the Three Bears story, "not too soft, not too hard... just right!" But the mattress that was delivered was not at all "... just right!" It was clearly the Firm mattress we avoided. In fairness to the store, my daughter tried it for two nights, and literally woke up in tears. Now to be clear, our issue is not that we ultimately didn't like our purchase choice, we simply didn't receive it! So when I returned to the store's "Customer Service", it was not that at all. It was more like "Customer To Bad, Your Problem" The Operation Manager, Stephanie, just refused to understand or believe that the delivery was wrong - No returns on mattresses even if it's not what you purchased. Her idea of Customer Service was to try and tell us that the mattress will eventually "break in". Number one, our sales person NEVER mentioned anything about the mattress arriving basically un-sleepable and eventually "breaking in". And, number two, I've purchased MANY mattresses over my lifetime, and every experience has been immediate comfort over the mattresses replaced. And here is the most mind boggling part, later Stephanie called to offer a discount and free delivery towards another mattress! So instead of correcting the error of delivering the wrong mattress, their solution is to buy another one from Living Spaces! Buy your next mattress from a real mattress store... read more

I have been shopping here for over ten years. Purchased three couches, rug, coffee table, and a bunk bed. Staff are nice and welcoming! They are not pushing because they do not earn commission. If you contemplating an a piece, you always have the option to purchase online. An enormous selection at the store but I'm giving four stars because of the return policy (7 days) and a few items that I wanted were not available at the store to try out. The company has many delivery and tracking options. read more

Only shop there for items to be delivered if you want them left on the street for anyone to take home. They deliver "outdoors" - which is an interesting word for they can't be bothered to walk the steps to reach your front door or lobby. They ask if you have any specific requests - don't bother. I said that a 91 year-old woman could not come out to pick up two heavy chairs from the sidewalk, if they hadn't already been stolen, but they said, "we deliver outdoors". Why ask for any requests if you have no intention of reading them in the interest of customer service. I had to cancel the order so we did not lose fully the value of it, but then they said they would charge a restocking fee even though the items weren't being delivered for 2 days. A terrible place with the worst customer service I've experienced. The shopping environment is a warehouse, which should have warned us. read more

This was my first experience buying from Living Spaces which makes this all the more frustrating. I ordered a couch from Living Spaces on May 12 and right now delivery is slated for June 28, about 7 weeks later. I opted for a customized version of the Parker Sofa because there was no extra charge, just a wait time described as "2-3 weeks." The saleslady who took my order said it was usually closer to 2 weeks. I decided to risk it. The sales lady was a bit impatient with me trying to choose a swatch out of 70 options, so I told her to just leave me be and I'd flag her down. First red flag. I finally decided on a fabric for the couch and pillows and placed my order. After the third week came and went I called to check in (no online status option) and call center dude had no clue where it was in the process. I was assured a call-back within 24-hrs. I didn't get one, so 3 days later I called again. Still, no one has a clue where it is or why it's late. This time I get a call back the next day (approx 4 weeks past order date). No apology, no explanation for the delay, but this time they say to expect delivery around June 24 (6-week mark). Obviously, they were off by about a week. After that first call after week 3, I was offered a $100 gift card to the store. I said "sure." When I was told it would be more like 6-weeks I told them I felt a gift card wasn't adequate compensation for how long I've waited. I've canceled at least 3 or 4 events I was supposed to host in my home because I had no place for people to sit. I've been without a couch for over three months because I'd already sold my old one before ordering. So when they called to confirm delivery date I asked to speak to a manager. This guy didn't even try to hear me from the start. I said I'd AT LEAST like another gift card as $100 will buy me half a floor lamp, maybe. He said nope, the gift card should cover any inconvenience. I asked if he didn't think a 7-week wait when promised a 2-week wait wasn't excessive?? He refused to even apologize or act nice, was very pushy and insistent. As though I should be happy I was getting a couch at all (despite how much I paid for it!). I told him I'd be giving a negative review and advising friends not to shop there, he said to go ahead. So here we are. Now I'm just terrified the couch will come in a few days and I will hate it. And you KNOW they'd charge me a $200 restocking fee if I tried to send it back now. I've never encountered a store with such a blatant lack of customer service. I thought all the salespeople were so laid back and cool, turns out not getting commission means no one there gives a sh** that the customer is being lied to and taken advantage of. read more

Easy to work with, transparent time frame for deliveries, easy to return items that didn't fit my space, very nice people. I would definitely come back. read more

I needed to buy a new couch that could be available by Saturday. I wanted to buy local and this store is just down the street. Unfortunately they do not carry fabric seatches in house, you have to order online. Two problems here... I need the couch in a hurry, and secondly the search color I wanted to check isn't even available online. I asked this store if I could leave my ID and a cash deposit to borrow a decorative pillow from the display couch for 30 mins to check the color at home. Nope! The manager would not agree. Said he hears it all the time. Sir, I'm not going to pay $25 AND lose my ID over a throw pillow. Seriously. This place is not a hometown store, just another corporate business that can afford to lose my sale. Update: We were able to purchase a couch at the Living Spaces in Rancho Cucamonga instead. This store was top notch and had wonderful customer service. If your local to the Monrovia area, my opinion is to make the drive to Rancho. It is worth it! read more

I love how you can only call their 800 service. These people don't know what they're talking about and give you bad information. We had to return couches due to it not fitting our entry way. Never had this problem ever before with any couches we've purchased. And of course, it's customer's fault for not measuring. We were told we would get a full refund plus 2nd delivery refund since we missed first paid delivery. I was skeptic but the lady said so... drumroll... I called back to check on the refunds and another lady said she saw both refunds processing. Called again two days later and was told we had NOT been fully refunded and NOT getting a delivery fee refund. We were slapped restocking fee. They claimed there were notes that state they told us that when we called. NEVER. Their reps make up fake notes. Lost $500 in total on delivery fees and restocking fees. PLEASE RETRAIN YOUR STAFF. Living Spaces should at least offer something to us if we decide to select another couch from them. EXTREMELY DISAPPOINTED!!!! read more

I have gone to Living Spaces several times and bout thousands of dollars of furniture with them. NEVER AGAIN!!!!! The last piece of furniture I bought was an entertainment center. The delivery was handled so poorly. I called every day for weeks with the same bs responses. Finally got a supervisor and got better answers. Yesterday, the sofa I purchased in September broke. The frame on the arm of the sofa broke in two. Horrible craftsmanship. In order for Living Spaces to enact the warranty, I have to pay $99 for their technician to come look at it. I asked what my options were as I feel it's ludicrous to PAY for the company to fulfill its warranty. Apparently there is none. I can't take the sofa to them. I am forced to pay the $99 fee. To top it off, I have to make myself available for an entire day waiting for their technician to come. An entire day!!! Who has an entire day to wait for a technician to stop by??? Save yourself time and money. Go somewhere else!! read more

Living Space Beware!!!!!!!! Beware of Living Spaces marketing approach when it gets to selling warranty insurance by Care Free. Do not, do not ever buy this insurance; it's a total scam. They put it on my bill without asking and when I did, they said it was highly recommended because they would replace the furniture if it couldn't be repaired with no questions asked. I was convinced that the insurance was hassle free; well, it was not. My recent simple claim of broken stitches turned out to be a nightmare. These people were looking for thin hair flaws to reject any claim and that's exactly what they did to mine. Living Spaces lost my business. I'm not ever stepping my foot in any Living Spaces stores, ever again!!!!!!! Sayonara Living Spaces!!!!!! read more

Been here several times, and I must say I intentionally go when it's not crowded or busy- so not weekends. Got big ticket items about 7 years ago: dining table with chairs, a couple large area rugs, a coffee table, and a green chair. I've had no problems with my purchased items. I don't know if they still have these, but we used to get LS branded basketballs, footballs, and messenger bags with big purchases back in the day; I thought they were fun. I also got some nice vases here before too... Needed a new Cal King mattress last year in 2017 and I think I got it here, the shipping was arranged pretty well, and they took my old mattress away. This place has friendly staff, and there are seriously like 5 employees to 1 customer ratio here, lol. They swarm you like zombies, but I don't mind. The kids love running around this place. I like their cow statue and their collection of desk earth globes and decor. read more

Wonderful experience.. so far My boyfriend and I bought a couch here. I love that we could just walk in and not get bothered by sales people following us around. The one person that did come up asked nicely if we wanted help, we wanted to look around on our own first and she was fine with that. Just said to ask whenever we needed help. When we finally did sit on a couch we loved I found a very nice lady named Sarah ( she spells its different) She was super helpful with picking out design, pillow colors and payment. It's was a smooth process! Delivery- The couch arrived within the time frame we picked out. The delivery guys were nice and super quick. The couch looked beautiful! Now.. I haven't had any experience yet with calling customer service to use the warranty ( which seems to be why this place has bad reviews). Nothing broken or spilled on it yet ( knock on wood). However, I have bought a couch here before and remember them sending me a cleaning kit when something spilled on that couch. I also have many friends and relatives that have shopped here and all had great experiences. They have great prices I would recommend coming here! read more

Manager on duty at this very moment ( June 20, 2019 @ 6:21 pm ), tried to sell me an area rug on display. I ask for some sort of discount. I told her I will be happy with 10 percent to at least cover for taxes. She responds " We dont give discounts. Thats between you and the government". I just purchased a sofa a week ago from this company and this is how I get treated. An employee of a big furniture chain such as this one should be well trained in customer service. She's a manager and she should lead by example. I was also shopping for a recliner and a writing table. Living Spaces....your Store Manager just forced me to shop somewhere else. read more

I do not recommend purchasing furniture from this business I purchased a $2800 couch and the day I received it it had issue's while using the power recliner I would make a loud pop. It seamed like it had something in the mechanism loose. I tried getting them to come out and fix it after forgetting about it I did a warranty claim with the extra insurance I purchased and it's been a few months and they haven't made a any effor to repair I have given up. read more

I was looking for a bed room dresser. I went to several other furniture stores I didn't like the customers service or prices. I went to Living spaces in Monrovia customer service was great no one following you around the store. I called an employee when I found what I wanted he was very nice and professional. Next day delivery, price $$ was right. Very satisfied with everything.? Thank you read more

DO NOT purchase the Care Free option when purchasing items at Living Spaces. I was mislead and told that after 5 years I would get a refund of $120 (what the Care Free program cost me at time of purchase). I am reading another review from Diane O. and noticed she made a comment about the same problem. However, I am within 30 days of my claim and they told me that I could only get store credit! NEVER BUYING FROM LIVING SPACES. read more

These people will sell you a $3500+ bed, schedule delivery, then end up a no show! I had to drive back to the store after numerous employees failed to rectify the situation they caused. The straw that broke this back, is getting a refund, but now will take 6-10 days. That bull hockey! They sure took my hard-earned money fast enough, but as a customer being at their mercy having to wait for a refund is fraud in my book!! I'll never shop or recommend these thieves!! read more

I can't believe Living Spaces is still in business! We bought our furniture there about 6 years ago, we bought the warranty for the couches and recliner, about $500. We were told if you don't use the warranty it would become a credit after 5 years. About a year after we bought the furniture they all ripped at the seams at the edge of the cushion. We took pictures and filed a claim which the immediately denied. They said the wording was wrong, and that we couldn't refill the claim. Well today we went to see about the credit to get a dresser and they told us it had expired. You only have 30 days to use it. We asked why we never got an email or anything, she said we should have....I looked at the email address they had and it wasn't even my email. That will be the last time we go into that store! read more

So...im a single mom....one budget.....did alot of window shopping ...online and in person....to various furniture store......some stores...we're literally pressuring me into buying something BEYOND my budget......here....I was able to walk around at my own leisure....and when ready... Victor was able to help me out with a bedroom set.....then handed me over to friendly Julianna to assist me with choosing a matress of my preference in my budget........then I was paired up w patient Melissa to finally assist me in choosing sofa set .....after all that I was very pleased with all their customer service........that I went ahead and made a very large purchase:) Thank u again Victor, Juliana, and Melissa for your pleasant help......no pressure to purchase anything.....must add Jessie there manager aswell:) read more

Not happy with the delivery. especially when you have to pay for it. Papers said delivery from 4pm to 10pm. They don't know how early I have to get up the next day. They got here at 10:37 pm Not happy at all read more

Bought some furniture that was busted in on one side today. Called immediately and a representative picked up in under 10 minutes. Her name was Resha. Please forgive me for not asking how to spell it. She was absolutely wonderful! Extremely patient and helpful! Great service living spaces team! I would buy from you again. I'm sure the dresser was not touched by customer service. It was very broken. Accidents happen and how they are handled is crucial to customers returning to buy more! read more

Living Spaces - Furniture Stores Near Me - Monrovia, California

Bianca and luda Are amazing help year. They go above and beyond to make sure your cared for including water if you're thirsty.

Delivery was horrible.., Delivery was supposed to be between noon and three, I kept getting updates with a later and later time, they arrived at 5:25. They bring in the bed frame to assemble...well the side rails were NOT the correct ones so they call and turns out they can't get the correct ones delivered for 3 days!!!!! This is unacceptable. read more

Do you see how they responded below? "We'll bring this up to our management." That doesn't get the couch into my home. It did nothing. Absolutely nothing. And you see all the 1-star reviews? Do not buy anything from living spaces. I never will again. read more

The customer service here is without a doubt the absolute worst. I'll go out if my way in the future to avoid supporting this business. I had a problem with delivery of multiple items I purchased in the store. When I called customer service I was astonished with how rude they were. I talked with 4 different people all with the same attitude... it's obvious there's a problem with the culture or this company because each one seemed to be reading off a script like they had heard my complaint before and could have cared less. In fact, the last person I spoke with: Laura at Corporate, flat out told me I can keep calling whomever I want... I will get the same response. There are too many options to purchase elsewhere and I will be happy not to be giving this place any more of my business. UPDATE: the social media people are just as responsive as corporate and customer service. I emailed as requested and heard nothing. This company is the worst. read more

Wanted to buy a single replacement dining chair, the same day. Was told that I could pick up the chair the same day by an associate BUT when I got up to the cashier to pay I was then told that I'd have to wait a day or two for it to come from the warehouse. I typically stick to smaller boutique furniture stores for this very reason. I don't mind paying a little more for convenience. If I need an item the same day, I don't want to have to wait for it to come from your warehouse ESPECIALLY when I am looking at the item on your shelf or on the gallery floor. read more

They don't wear booty when stepping into my fully carpet house. When I politely ask them to clean their shoes, they left without notifying me. Customer service saying I provide chemical to their assembly people and it's against the policy. Lol. read more

I order a 3 piece bedroom set online. It took over a month to get it delivered and the day before delivery they email me that they won't have the nightstand with them. They then said they should have it by the end of June and they would call me once it's in to schedule a delivery. JUNE Came and went and no call. They then said maybe in 2 or 3 weeks it might be in. I've been emailing them after not getting anywhere on the phone. No response, no apology, no credit or discount offered for the awful inconvenience. Worst customer service. Not sure what else to do. So read more

June was superb. She facilitated the purchase for a perfect addition to my living arrangement.

This place is a big scam. Please don't but the Care free warranty. They will not help you and deny all your claims. We spent over 10k in all of our new furniture for our new home. My 2 couches fell apart and the did absolutely nothing to help. Even after the sent 1 tech out. He came with a needle and thread to sew them back. I was like no way. And he said he would be back. 1 year later haven't seeing him. They are all rude and I recommend you never shop there. read more

I never write a review! I normally like their products, but the people who they hire need to get reevaluated. I was waiting for 45mins for someone to even acknowledge me in the kids furniture area. I had to hunt someone to help me out. Purchased a total of 4 mattresses in March. I was told by the sales rep that the mattresses we purchased were not in stock and that a shipment would be made around April 5(I have the receipt for proo). Yes, a month later. I accepted the dates and then, NO ONE followed up with me regarding my mattresses once the first week of April had passed by. I called their 800 customer service number and was told that "they didn't know when my mattresses would arrive, but reassured me it would be in a few days. Its 4/23/21 and now being told that they cannot give me an exact date of when the mattresses will arrive, but have an estimated date of May 5-17, but cannot guarantee if they will give me all 4 mattresses. First of all as a business, why would you offer a product that you can't guarantee delivery? Unprofessional. Second, when someone buy not one, two three, but FOUR mattresses how do you not follow up with your customer and inform them of any follow up. Unprofessional. Third, your floor experience was horrible. I saw not only I, but other customers trying to find a sales rep because no one was in any sections of the floor. Unprofessional. Fourth, what logical reason would you believe that customer wouldn't get upset over waiting nearly two months for mattresses that you can't guarantee the date of arrival. My kids have been sleeping on the damn floor because I was under the impression that I can toss out their mattresses due to the arrival date that Living Spaces provided me in the floor on the date of purchase, March!!! Getting my damn refund and taking my hard earned money and give someone business that they deserve when they're professional with their customers. Living Spaces, don't come at me with your sorry ass replies that we can reach out to your company for any miscommunication and that you're willing to resolve the issue and apologize for the inconvenience when all your supervisors and managers that I spoke with didn't sympathize or cared enough to accommodate anything or showed any emotion to my kids sleeping in the damn floor because of your lack of heart and customer service. I had to reach out to Living Spaces and multiple people in management and still got the same unprofessional answer, we don't know when you'll get your mattress. All you'll probably say is, thank you for your review and we will share this with management. Another unprofessional answer. read more

Bought a revival bed here almost a year ago and it was defective upon the setup, it is supposed to incline and decline. I was told to take pictures of it and send it in for them to fix the problem. Never followed up or fixed my bed! Horrible warranty center, leaves you on hold and never gets to a conclusion. STILL dealing with this nightmare. What was the point of warranty if no one knew what to do? WORST EXPERIENCE YET. A waste of $500 for something that does NOT WORK. This company is unreliable with their own faulty faulty product. Update: 3 MONTHS LATER STILL NOTHING HAS BEEN DONE. My bed still does not adjust, no pieces have been sent, and no call has been made to inform me on what is going on. WORST EXPERIENCE and still going on. read more

Ordered furniture from this location. Biggest complaint is customer service. Had the item delivered and I received a text message regarding times of delivery. They changed it twice and I had to leave work just to come back and they changed the time on me again. The reason we pay delivery charges is for convenience on our part as a customer. I had an important event at work and had to leave just for the delivery. That's why there's timeframes so I can block that off my schedule but they totally went out of that time frame. Complained to the store manager and all he gave me was attitude. I will not be buying my bedroom set and dining room set that I really wanted from this place. I'd rather pay more than deal with incompetence and horrible customer service. The store manager kept yapping while I kept talking. Very very rude! read more

This past weekend we bought a 6-piece dining set here. We were helped by a very professional woman who was helpful and we're happy with the table. HOWEVER the reason I'm rating 2 out of 5 is because we had a crappy experience just as we were about to leave. As the woman who helped us went to go and print our receipt after we paid for the set IN FULL, a very rude employee came up to us and verbatim says " You guys are waiting for financing right?" Unbelievably rude. It was clear she assumed from looking at us that apparently we looked like we needed financing. And this was not a sales tactic. Because otherwise she would've said "Hi" "Hello, can I help you?" first. It was just blatantly and directly rude "You guys are waiting for financing right?" We're not coming to this place again anytime soon after this incident. Poor customer service is why Amazon is putting so many retail businesses like this one into bankruptcy. Be careful Living Spaces cause if you keep it up you might be next! Make sure your employees know how to speak to customers respectfully! read more

Cheaply manufactured products and incompetent customer service! Last month was the first time I ever purchased anything from Living Spaces and I can say with certainty, it will be my last. I spent $5000 on furniture for my new apartment and although I must admit I have always believed Living Spaces to be a place that sells cheaply manufactured products, I figured with the extended 5 year warranty I purchased that I should be safe. Well my experience is worse than I could have managed... 4 weeks into having my bed one of the support slats has broken. I was disappointed at how soon and easily it broke but thought, "no biggie, I'm covered under warranty and will have this fixed in no time". That was about 2 weeks ago and I have since called thier warranty department 3 times to have my bed evaluated for a warranty claim. Each time they have told me that they will get back to me within 48 hours on thier decision, yet I have still yet to hear from them. Im furious, not because my bed was a piece of shit, because I kind of expected that from them, but because I paid extra for a 5 year warranty to protect me and have now found it to be useless. What's worse is that I'm forced to sleep on a broken bed that is horribly uncomfortable and leaves my back sore in the morning. As a person in customer service I have always believed one thing to be true, "good customer service can make up for a poor product but nothing makes up for poor customer service" which is why I will not be returning to them ever again. Update 8/18/15: Over a year and a half later and this incident was never resolved. Despicable read more

Living Spaces - Living Spaces does not honor their warranties. Not even when the BBB has contacted them twice. - Furniture Stores Near Me - Monrovia, California

I don't understand why living Spaces uses third parties to deliver their furniture? I had a wonderful experience in the store (Abigail was THE BEST) but I have to rate on the full experience. We are returning a mattress under warranty and decided to treat ourselves to a Tempur Pedic. I stayed home from work to accept delivery of our $4k mattress. The guys that show up don't speak English. That's ok... I speak some Spanish so I ask very nicely to please be careful, wear booties in the house, etc. They wrap up my old mattress and haul it outside. I'm standing in my doorway and watch the delivery guys open the giant box and remove my mattress and to my disgust, the mattress is hanging out of the plastic wrapping and on the blacktop!!! I can't believe it but as they get closer I see leaves and debris all over the edge of the mattress. I refuse delivery and ask them to call living spaces. One of the guys (Alejandro) dials a number and then hangs up immediately saying oh it's busy and tried to leave without making contact with Living Spaces! I called on my own and spoke with customer service and a manager. I'm hoping that they do right on their promise to reschedule ASAP. I wish I could just get a refund and purchase directly from Tempur Pedic as Living Spaces can't hire competent delivery drivers. read more

So overall I had a good pick up experience. Thank goodness I went with my gut and just took my SUV because the chest of drawers fit and there was extra room in the truck! I did walk in the front door because I wasn't familiar with the pick up area and I noticed no one greeted me. I actually had to say hello first to a sales representative and ask my question. Usually your always greeted first when entering a furniture store. The pick up process was quick and the guy that loaded my truck looked like he knew what he was doing, handled product with care. When I got home it was as expected. I felt the price matched the quality. Overall will purchase again from living spaces but I definitely could see all the areas of opportunity this store has. Original Review: Right off the bat I'm not impressed with the service received from this store. I ordered a chest of drawers online. I called customer service and it's ready for pick up. I have an escalade SUV (with seats down I can fit a lot in here). I called customer service to inquire if this item would be in a box, whether it's assembled or not etc. The rep on the phone told me they would transfer me to the store directly. A few minutes later she gets back on and says, "Yea you should have a truck, the guy at the store says a pick up truck is best". I told her "So it's fully assembled then?" She said hold on let me call and ask again... Comes back on the phone "no it's not assembled". My response "so is it a flat box or a large bulky box?". Her response "the guy said a pick up truck is best". Do you see where this conversation was going? Absolutely no where. I don't think it's unreasonable to call a furniture store to inquire on dimensions and whether your item is assembled or not. I had to tell her I'm making arrangements for this pick up and don't want to have to rent a truck if clearly the items will fit in my SUV. Later she says the item is in a flat box. My biggest gripe is that initially she wanted to transfer me but clearly the guy from this store didn't take ownership of the call and answer my questions. She was put in an uncomfortable situation and really there was lack of understanding what I was trying to ask. The store didn't seem helpful in trying to answer my questions after spending money at their furniture store. Let's see how the pick up goes. Was really hoping for positive experience, but clearly my fellow yelpers are absolutely right thus far. read more

Living Spaces - Jaidyn Chest of Drawers, on close out sale. Came fully assembled with the exception of screw on knobs. - Furniture Stores Near Me - Monrovia, California

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