Terrible customer service went in one night and maybe because it was late I thought I didn't get someone undivided attention specially when I said I was not purchasing, but i recently went and it seems like that's the way they do business no one acknowledged us we walked the entire store and not once were we asked what we needed. We asked someone for help and we go sorry I'm busy let me get someone and that never happen we ended up leaving and taking our business elsewhere do not go and avoid this place at all cost read more

Stay away from this store, bad quality merchandise, and after you have problem with any thing after purchase they become vicious with their specially trained customer service department staff. read more

To file a claim for the insurance is horrible. Supervisor gives attitude right away. If you make an error on the claim, they tell you it's your fault and screwed. So forget them helping you. I understand if the workers are frustrated but to take it out on the customer? No. That's bad business. Can't even use the insurance we paid for. We have a tear on a couch and they said it looks like wear and tear. It's not wear and tear. Couches don't rip on their on in 3 years. I'm more frustrated on how the supervisors tone was. Makes the conversation even worse. FORGET LIVING SPACES. Go else where... I'll update if they fix this read more

Buyer Beware!!! They will sell you furniture that is subpar when delivered. This place is deceptive and the furniture is not comfortable like you would expect living room furniture to be. I would rather buy used furniture than go back here for anything! No quality, is uncomfortable, and will not last. I asked if I could get my money back and they took 25% of the cost to return this stuff. So do not buy from cheaters! They do not have customer service just rude and noncompliant people that are robots and just repeat what is written for them. I will start looking for places that stand by their product because I work hard for my money. Just remember Living Spaces what goes around comes around!! read more

LIVING ROOM & DESK SET REVIEW: I needed quite a bit of furniture for three rooms. So I went to Living Spaces with my wish list. When I walked out of there almost three hours later I had done the following: * Opened a line of credit with 0% interest for THREE YEARS! * Purchased a Madison espresso leather love seat, chair, and sofa * Purchased two wood end tables, one coffee table, and one bookcase * Purchased a silver and white rug and two living room lamps * Purchased a solid wood three shelf table for my kitchen * Purchased an oatmeal fabric sofa & chaise * Purchased a Jaxon desk and Livingston bookcase for my bedroom Big order. Delivery fee of $99. It was much easier than having to collect all of this furniture myself. PROS: Did I mention 0% interest for three years? The customer service was excellent. Every corner I turned I was warmly greeted. One customer service associate spent about 90 min with me helping me select the furniture I needed and helping me open a line of credit. CONS: INSPECT your furniture carefully upon delivery. Two of my items were delivered damaged. I pointed this out to the delivery drivers and quickly made contact with Living Spaces to report the situation. I had to take pictures of the items, email them to Living Spaces, wait for a call back that never came, call again to inquire on the status of my replacement items, and schedule a replacement delivery date. It was very time consuming. TIP: Delivering furniture is not easy. I feel for the delivery drivers because they have a difficult job. Simplify things by clearing away your old furniture before your new furniture arrives. Clear the path for the drivers and of course make sure you tell the delivery team exactly where you want your furniture and point out any obstacles. Happy shopping! read more

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Bought my couch Monday! First time big purchase, kind of a splurge but excited for getting rid of my hand me Downs and having something I actually own and picked out myself. Experience was amazing in the store everyone was safe, helpful, informative. I was told that I should thoroughly measure everything before it comes. So I did! Everything was going to fit perfectly! Until the driver shows Up and takes one look at my staircase and decides it will not fit! My current hand me down couch is bigger and heavier and I got it in my house up the stairs by myself WITHOUT PROFESSIONAL MOVERS! He made me sign a waver saying he was not responsible for damages to the couch and still refused to even try to get it in the door? He said maybe it will fit if he takes the packaging off, but he wasn't going to do that. All the while his partner was complaining they had another job to get to... I work in customer service. And there is no room for laziness and complaining when dealing with the customer. I am thoroughly disappointed. And now am being charged $100 delivery fee, for something not delivered, and $100 restocking fee. Altogether, a waste of time, energy, and $200 dollars to end up couch less. read more

Never buy from living spaces. I purchased a sofa with the 5 year protection plan. I submitted a claim and they rejected it because it was not reported within 30 days. This is unacceptable. I spent a lot on this to then be rejected. I was told it would cover everything but not told I had a timeframe! But from somewhere else!! read more

We came to look at a sectional, and Brynna helped us out. She wasn't too pushy like most salesmen and gave us time to look around, before we went to look for her. Brynna helped us order our sectional and a glass dining table. We were content with prices and the selection they had. The store was decorated nicely for the holidays and had lots of cute decor. read more

2 stars for the Monrovia store. Zero customer service. I couldn't find any employees to help me so I ordered online. 2 stars for the online ordering process. Two of my items that I ordered turned out to be on backorder but I wasn't notified of this for 2 weeks, right before the expected delivery of said items. Also, the online ordering includes place for optional comments about special delivery needs, which they apparently ignored. 1 and 1/2 stars for their delivery system. I noted on my order that my neighborhood has a 3-ton limit and narrow streets but they'd not arranged for this so my pre-agreed to daytime delivery had to be changed to 6pm - midnight, when they could deliver with a smaller truck. The only good thing about the delivery is that you can track the delivery truck. My delivery was #2 of 6. They got to #1 at 7:53 pm (almost 2 hours to get to the first delivery??) and to me by about 8:35 pm. I feel bad for the last person who got furniture delivered probably around 11 pm. 4 stars for the two delivery guys who had to drive their not very small and probably over 3-ton truck up our hilly narrow streets in the dark, unload in the dark, and because this was outdoor furniture I bought, they had to bring around the side of the house. In the dark! But they did set it all up as required and the guys were pleasant to work with and caused no damage. Or at least none that I could see...in the dark. 2 stars for the quality of furniture. One of the cushions has a split seam. I checked the others and notice loose threads and just not very good sewing. I expected better at this price point. Time will tell how this $3800 (total with tax and delivery) outdoor furniture set holds up. Kinda wishing now I'd bought from Crate and Barrel instead. I called customer service about the cushion. They're sending a technician out Saturday to fix it. The woman on the phone apologized for the problems (cushion, late delivery, backordered chairs) and really did seem to want to help me. So 3 stars for her for effort. read more

Living Spaces - Furniture Stores Near Me - Monrovia, California

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My couch ripped after only one year of having it, I called customer service to see if they can fix the broken zipper and they said warranty was only a year. My mom bought the same couch shortly after me since she loved mine so much. I called her and told her about my couch and she said hers had been broken in the same exact spot. The furniture is VERY nice, but it must be VERY cheap to only last a year. Customer service sounded very careless and I felt rushed to get off the phone. He said there's nothing that can be done or fixed. I would recommend purchasing somewhere else with better service and a company that takes responsibility for items that were just not made right. We don't use our couch often as we work all day and are gone at my sons extra curricular activities the rest of the day. I can only imagine if someone actually sat on it everyday to watch tv. I wish I would have checked out the reviews here on yelp before purchasing. I can see why they only have two stars. read more

Una muy mala experiencia la verdad NO SE LOS RECOMIENDO primero se equivocaron de color. estamos esperando la sala más de un mes según hoy me lo tenían que entregar ala casa y que no los encuentran no saben donde quedaron tenemos que esperar más tiempo que por qué ellos no pueden hacer nada eso no es profesional read more

BUYER BEWARE! Furniture from Living Spaces is VERY cheaply made and they do not honor their VIP Care Protection Services! I purchased a leather sofa from Living Spaces in Monrovia and it literally fell apart! The leather started pealing and cracking, it looks awful!!! I called the VIP warranty services, they came out, the guy took pictures of the sofa and a week later I received an email saying that the warranty does not cover the damages. Ya, NO! Living Spaces you sold me a sofa that fell apart! No customer service just policy followers! I will not waste another penny with them! Be warned, go elsewhere for your furniture needs! Living Spaces you've lost another customer! read more

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Reading several reviews on yelp, I found myself hesitant to shop there, but you know how women are so we went inside. To our luck they appointments us to a wonderful store veteran woman named Kathy who was very patient and knowledgeable. She walked us to several living room furniture sets and helped us find what we were looking for. ( we are happy with the furniture) Ask for her. So I understand why customer service is terrible. Some of these millennials like both cashiers were very rude not only to us , but to the other customers. One women leaving the place whispered to us " Don't shop here, leave this place". If I was to rate individuals, Kathy deserve 5 stars Management deserves 5 Cashiers negative 2 FYI I suggested you pick up your own furniture if you want to save yourself a headache. read more

We ordered a couch and an accent chair, but when they were delivered, we noticed a rip in the seam of the accent chair. We told them about the rip when we first noticed it, and they said they could fix it, but we would have to pay for labor. We explained that it's not our fault it was delivered like that, so eventually they gave us a $175 credit, but didn't tell us that it had an expiration date .. we'd go in periodically to see if there was anything we liked within that price range, and didn't find anything. When we tried to use it this month and they were like, "oh yeah this expired 30 days after we gave you the credit." We NEVER even received any kind of confirmation, no email, not even instructions on HOW to redeem the credit. The manager was not understanding at all and they could not provide any proof that we were informed of the expiration date. At first he said he could give us a non-negotiable $50 credit, which he later somehow changed to a $75 credit because "we looked like a nice couple", which was really condescending. Overall, it was just such a a terrible experience. Every day the rip gets bigger even though no one sits in it now. The quality is awful and their customer service is even worse. Save your money and shop elsewhere for furniture. read more

Living Spaces - chair was delivered djavascript:;amaged, but they wouldn't give us a new one. they only offered to fix it for us, but we would have to pay - Furniture Stores Near Me - Monrovia, California

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This review is for salesperson Shem Reyes. I had been looking at sofas for a few months, both online and in different stores. After a few months of looking around, I saw a sofa I liked at Living Spaces, and one I saw at Macys furniture in Pasadena. My requirements were that I wanted a comfortable sofa, which would fit into my small apartment, and on which I could comfortably read. The sofa I saw at Living Spaces was the Grandin. That is really comfortable and it has lumbar support. I would have to buy the ottoman with it, in order to be able to put up my feet when reading. But I am fine with that. The sofa I saw at Macys had a recliner, so that took care of my need for a place to read. It is small and it is definitely a space saver. I was torn between both. At it turned out, Shem had worked at Macys so he was familiar with the sofa that interested me. He spent quite a while talking to me about the pros and cons of each sofa. He also tried to asses my particular needs and asked questions so he could direct the conversation. At no time did I feel like I was being pitched. Shem does not engage in hard sales. Shem is able to sell furniture because he is knowledgeable, because he tries to assess the needs of his customers, and because he has a good bedside manner. I am still torn between the two sofas, the one at Living Spaces, and the other at Macys. Even if I wind up buying the sofa from Macys, I certainly will come back to Living Spaces to take care of my future furniture needs. Provided that Shem Reyes is still working there and available for consultation. read more

I came in about three days ago and thought looking for furniture would be hard. But I had a great experience from beginning to end with one of the most patient and helpful sales rep named Ligia. I was indecisive and she helped me pick out my entire living room out and bedroom with some of the ideas I had in mind. Her customer service is great and would 100% recommend this location. I would also like to thank those who were very generous and helpful when needing to fix my order and rearrange things. If you're looking for a location with helpful and reliable sales reps you won't be sorry. Thank you so much again Ligia and her team. read more

This is the kind of place you go to feel bad about yourself. Nice furniture, but at an insane price that you could go to Bob's or Macy's or Wayfair for something better. read more

I purchased the set of couches from living spaces during the pandemic, months into having these set of couches the sofa broke down the middle, and during Covid was much easier to replace through warranty. A few years later, with the five-year extended warranty that I was convinced to purchase, my love seat is now failing on the mechanism Also there is wear and tear on the couch and is very flimsy and when doing my warranty report if you don't mention every little aspect of what is wrong with your couch, your service technician will not repair it. My service technician that came in today was rude and would not look at anything other than was on his service report (I made a clear video on the service report, showing everything wrong with the couch) making this whole situation very frustrating. The warranty is a joke and I am not happy with living spaces at all. read more

This location was bigger than I thought it was. I came by to take a look at their sofas, and although I did not purchase anything, their staff was very accommodating and willing to help. They have a large selection of different furniture. Will definitely stop by next time again if more stuff is on sale :-) read more

On 4/14 I purchased a bed for my daughter sales guy told us if we bought today it can be delivered on Friday 4/19 bs that didn't happen turns out Friday is here and they called to confirm delivery is Monday 4/22 not what I was told I would have not purchased there if that was the case tried talking to someone at the Monrovia location turns out you can't they have a call center in Nicaragua okay well there no help and do not care it's like talking to a wall will never take my business back there beware of sales tactics guy keep saying I don't make commissions LIAR THATS WHY HE WAS PUSHING BUY IT TODAY IT WILL BE DELIVERED FRIDAY can't even cancel order read more

I used to be a fan of Living Spaces, definitely thought it was better quality than the competitors. BUT recently I have had horrible experience and the quality is not the same. I bought a sofa and purchased the extended warranty, 9 months later I called because the zipper to all 3 cushions ripped. They said it was not covered under warranty!!! WHAT. I also bought a TV stand and the day of delivery I noticed the doors to the stand where not closing properly, I called they came back and adjusted the hinges, great! WELL no now the wooden door cracked all the way down, to the point where I cannot open the door because it will fall off. I filed a claim and one month later still have not heard back. Today I called to follow up and they said their warranty dept. is backed up and I will hear back soon. Hmmm wonder why it's backed up. The bunk beds I bought for my 1 year old and 4 year old broke the same day of delivery. My 4 year old daughter, 40-45 lbs, climbed the ladder to get in her bed and the second step literally broke off. Thank goodness she did not get hurt because the wood broke and a huge nail was sticking out. It took 2 weeks for the replacement ladder to come. My kids where sleeping on air mattresses. I refurnished my whole house at living spaces and I am so disappointed, I wish I would have shopped around. DO NOT buy the extended warranty, it is not worth it, a total ripoff. I now have to buy a new sofa, TV Stand and coffee table. I will definitely not buy from here again. read more

Living Spaces BUYER BEWARE!! DO NOT BUY FROM LIVING SPACES AND THEIR INSURANCE. When I bought my Whalen dark grey leather sofa and chase w/power recliner for $2,500.00 (currently $3,000.00). I was subjected to a hard sell tactic to purchase the top 5 year insurance coverage option for any damage past the manufacture warranty, for $374.25. The policy is under Uniter's Insurance. I am a small female Senior citizen who lives alone. At 100lbs I am hardly rough on furniture. My end recliner (where I prefer to sit) started to cracking and peeling at the 3 year mark. It continues to spread, effectively ruining my pieces with a huge unsightly "worn" patch. Living Spaces and Uniters insurance are denying responsibility for this flawed product and refusing to repair or replace. I can't imagine if I'd had a family or a man using this furniture!! read more

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My couch was delivered on Friday...I am returning it because the shape of my hallway will not allow me to get it into the living room. They wouldn't take it back with them so they left me like this...I hope there isn't an emergency before they come and get it....this is my only entrance/exit... Oh and btw the delivery men scratched and marked up my freshly painted walls and left all the trash all over my patio for me to pick up...they must have forgotten that I couldn't get out of my house with the couch they left in the way... read more

Living Spaces - Couch blocking entrance/exit - Furniture Stores Near Me - Monrovia, California

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Very easy going place no pressure fast and friendly customer care service and delivery large selection of choices read more

Living Spaces - Furniture Stores Near Me - Monrovia, California

Terrible service!! This place sent my grandma two bed headboards & upon their mistake they're charging my grandma a fee FOR THIER MISTAKE???!!! This is a terrible policy & bad business!! They made a mistake & make the customer pay for it???! RIDICULOUS! read more

Living Spaces BUYER BEWARE!! DO NOT BUY FROM LIVING SPACES AND THEIR INSURANCE. When I bought my Whalen Dark Grey Leather Sofa and Chase W/power recliner for $2,500.00 (currently 3,000.00) I was subjected to a hard sell tactic to purchase the top 5 year insurance coverage option for any damage past the Manufacture warranty, for $374.25. The policy is under Uniters Insurance. I am a small senior citizen who lives alone at 100 lbs. I am hardly rough on furniture. My end recliner (where I do prefer to sit) started to cracking and peeling at the 3 years mark. It continues to spread, effectively ruining my pieces with a huge unsightly "worn" patch now the size of 5'x7'. Living Spaces and Uniters are denying responsibility for this flawed product and refusing to repair or replace. I can't imagine if I'd had a family or a man using this furniture.!! read more

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Came and ordered a dining room set from them Sunday, to be delivered on Wednesday - which costs $70 and they give you a 4hr window. Ok fine. Wednesday comes along - our 4hr window was between 4pm and 8pm. Guess what time they show up......3pm. Good thing I was here. The 2 guys ask where we wanted it, I showed em and they start putting the table together. The chairs were already assembled - So I check the chairs for knicks and scratches - looked ok. There was some sticky glue stuff left on one of the chairs, which I hope will come off with a lil elbow grease. Table was done and all seems good, I start moving the chairs over to table and noticed one of the chairs has a short leg....like half an inch off. The installers tell me to call customer service. I call them and they said they have to send a tech out to take a look at it and also I should send them a pic of the defective chair. Are you kidding me?????? They just dropped this off and now I have to wait til Saturday for you to have a tech come look at it? So the 2 installers leave. I will be called Friday to be told what time they are coming on Saturday. Fast forward to Friday - its 3pm and still no call. So I call them and they havent assigned a tech to my case yet and that they will call me by 9pm. WHAT??? So you're telling me my life is on hold til they call me by 9PM??? Tick tock tick tock.......7pm I get a call and they will be here between 11am and 1pm. TO BE CONTINUED. So the tech comes out Saturday morning on time - looks at the chair and knows right away how to fix it, he takes it apart, flex's the wood then puts it back together. Took him like 5 minutes to get it corrected. Guy was professional and honest about the quality control from living spaces. Its really a shame our relationship started off on a bad note. read more

Living Spaces - That leg is a LOT shorter than the other 3 #FAIL - Furniture Stores Near Me - Monrovia, California

I'm very appreciative of all the extra safety measures living spaces Monrovia has taken. In store Customer services is great overall with the exception of a couple of young ladies who seemed annoyed when I asked them for help as I interrupted their conversation. I spent 2600 on a dinning room table, 4 chairs and one bench. The table and 3 chairs were delivered on October 7 a couple of weeks ago, I called customer services only to find out that they were under the impression my complete order was delivered. Which is odd since a week after our order was delivered customer service called and we personally informed them that our order was incomplete. We've called customer service 3 times and all 3 times my request was escalated and I was told to wait for a call ..... well its been a week from my last call and no follow up. Its outrageous that I spent so much money to have an incomplete dinning set! Buyers beware when making purchases here. read more

If you do not look like you're going to spend a couple thousand dollars of furniture, they won't even give you the time of day. Walked around for about 20 minutes and no one asked if I needed help with anything or even acknowledge me so I will be taking my money elsewhere and buying from somebody better. read more

Went in looking for a dresser and nightstand, could not find an associate to help me. When I finally was helped, the customer service was absolutely horrible! My family and I will be moving to our new house soon and will need new furnishings for multiple rooms. Unfortunately, I won't be shopping here for anything going forward. It's unfortunate because I really like the variety and quality of products at LS. read more

So we went to look at a couch we saw online to make sure it's the one. Then we found the perfect couch on display. We talked to the associate and asked if we could buy the floor model because the couch online was out of stock. stated "yeah we want to make room for the grey one". We asked if we could buy it tonight and she said "absolutely" We asked for a discount and she said no because it hadn't been damaged. Apparently only damaged floor models get a discount. So I asked her if she would ask her manager. She came back and said the manager said no discount. We said ok we will take it and she replied "my manager said you have to buy all 3 pieces not just the couch" wth? They were mismatched. We want the massage option and the other pieces didn't offer it. Anyways we drove 90 minutes out of our way. What a waste. Sell us that couch !!! read more

Living Spaces - Furniture Stores Near Me - Monrovia, California

When looking for living room set. We found couple that we like. But way over price. Maybe because we have small children. So you might the furniture but you need to see for your self. read more

Horrible location ! The sales associates are not knowledgeable nor friendly or helpful i'd go as far to say they are crooks. I was happily shopping until a sales associate came to "help" me . To my annoyance she could not suggest any furniture fitting my needs( I wanted something smaller under 8.5 ft with chaise lounge 2k budget ) once I did come across a couch I was intrigued by I was told it was on sale and only the floor model was available. Much to my surprise the floor model looked disgusting with a HUGE nasty stain ( possibly a child's urine ) on the chais lounge and dark soot all around the base I didn't even want ti sit down on it to test it out . This couch looked like it was found on the side of Skid row, on sale for drum roll pls $1300 with a whopping $400 discount. When I asked if this really the sale for this nasty pee stained couch another sales associate rudely interrupted " haha it's the floor model you could pay full price for a new one " I have been a loyal customer for 10 years never have I experienced such disrespect shopping here . I actually was looking to buy a couch today to take home but will take my business elsewhere , good luck living spaces maybe hire more friendly employees (I'd give 0 stars if allowed :) read more

before you purchase anything at living spaces make sure you have to read the return policy !!!! especially you purchase expensive furnitures!!!!. most of the salesman they are nice but the manager he name micah herugudez he is very bad and he un honestly- he is unworthy to squander manager I nerve go there again . they will lost a lot of customer !!! read more

I'm so disappointed-We ordered 2 beds to surprise my sons before they got home. When we went to open the box-they we're BOTH broken. The way this gets remedied is you fill out a form and have to wait for up to 6 days for them to get back to you. I will update here how they handle the situation. read more

We ordered a bed frame and paid extra for delivery and assembly. Then we were told that delivery would be at any time between 5pm and 10pm. The bed ended up coming at at around 11:30 pm. The delivery drivers fumbled for about an hour only to tell me that they were missing a piece needed to install the storage drawer (we also paid extra for). One of the gentlemen kept saying "you should be receiving a call tomorrow" without much else. He stammered on about entering notes in his app without much direction or context. I also pointed out a part of the exposed bed frame that was clearly missing a bolt, and they dismissed it. I was told they'd check their delivery truck for the missing drawer piece but that never happen. They just left with a bunch of pieces they told me I only needed if I "had the model without the drawer." Figuring they'd never come back, I tried to move the bed frame a bit to where I wanted it. But when I tried to push it, I noticed they hardly screwed the bolts on because the entire frame felt loose and unstable. Even worse, they failed to install the center support structure which made the entire mattress sag toward the middle. As a parting gift one of the workers dropped a box on the way out, waking our little one. They also left bits of packing material everywhere for us to clean up later. So Living Spaces gets one star for their delivery services because yelp doesn't let me rate them with zero stars. And to be clear I don't blame the delivery drivers. I blame Living Spaces, Inc. (or whatever they're incorporated as). These delivery drivers were on their 12 delivery of the evening. Why? Hire more delivery people, Living Spaces. Pay higher wages for delivery drivers so that maybe you could attract workers who are at least willing to do the bare minimum instead of utterly neglecting to provide the service we paid for! Maybe you'll even be able to hire someone with an inkling if customer service skills. This experience will serve as a deterrent from ever buying anything from Living Spaces again. read more

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This review is for the "home styling" service: I thought I hit the jackpot when I learned that they offered this. We made an appointment and even had pictures and the house floor plan -as requested. I guess I watch way too much HGTV because I thought they were going to ask me about our lifestyle, and what colors we like, and what style we enjoy, and how we use our spaces, then show us ideas and make suggestions with some really snazzy presentation I thought -at least- they would pull up the furniture we picked and put it together virtually so we can see what it looks like together! What the heck did we need the floor plans for? No, they just followed us around with a clip board taking note of the furniture we picked and saying "that's cute" or "sure that'll work" I guess I was expecting. ..I dunno a professional decorator Too bad...that would have been awesome. Still, the people who work at the Monrovia location are REALLY great. The store always looks inviting and the presentation is enough to help you with decor inspiration. I'm sure I'll be fine and my home will look amazing with what we chose. (They have nice furniture at reasonable prices ) I just thought I was getting really lucky finding "free" professional design help. read more

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We purchased a sofa from Living Spaces with a Care Free warranty plan that would cover accidental damages. We paid over $500 for it. I ended up putting in a claim with Uniters Warranty Service because there was discoloration on my couch due to an accidental burn from a heating pad. I claimed the damage and it was denied because this was type of damage was not covered. I put in another claim saying that a burn caused the discoloration and it was denied also. I ended up calling Uniters to find out why this damage was not covered when the paper I was given and the web site from Living Spaces says accidental burns are covered. The first person couldn't help me and transferred me to a specialist, which couldn't help me either and didn't understand why it wasn't covered. I was transferred again to a manager, Adriana H., who explained to me that I claimed discoloration the first time and can't change the claim to burn now. I tried explaining that the discoloration was due to the burn, but it was like talking to a wall. We spoke for about ten minutes going in circles, so I asked if I could speak to someone above her or if I could write someone to dispute this, but she assured me they would tell me the same thing. I have bought furniture from the past from Living Spaces and spent over $4000 on couches plus $508 on a care free warranty that ended up nothing close to care-free. I am disappointed in Living Spaces because their salesman sold us this warranty explaining how you can basically claim anything. I am also disappointed in Uniters Warranty company for making this experience anything but care free. I understand that I originally put in a claim for discoloration and this is not covered, but when I tried to explain that the discoloration was due to a burn, there only response was, "Sorry, your first claim said discoloration and that is not covered." They weren't reasonable or even willing to try to understand that the discoloration was due to a burn and the first claim I didn't explain it very well. I spent my hard earned money on a warranty and only want what I paid for. I guess lesson learned...last time I deal with these companies. It's a shame that the companies are quick to take your money, but don't honor what they promise their customers. read more

*** update 01/31/19 We went in to the store today and the manager Jose, took care of us. He was understanding, looked at our pictures and clarified that the 2-3 inch discrepancy wouldn't be for the two frames. He handled everything professionally and made us feel at ease to make another purchase to complete our living room. Living Spaces needs more employees like Jose. Purchased a sectional from Living Spaces. Love the color, but it didn't line up when attached. Backs of couch and chaise were made at different angles. A service technician came out and did his best to fix it, changed the bracket so the bottom is out of alignment, more than the top. I just talked to Laura, the manager, to see about a discount because of the item being made incorrectly and she says the manufacturer allows for a 2-3 inch discrepancy! What???? No discount, I said I didn't believe that was the best customer service and she said, sorry. I said I guess I wouldn't be shopping at Living Spaces anymore and she told me to have a good day! Wow, just wow! Very disappointed. read more

Living Spaces - Furniture Stores Near Me - Monrovia, California

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I complained about my first experience in this Living Spaces store. They responded and I decided to go back in. My last 2 visits have been great. Each time it's been towards the end of the day, but these times I got staff willing to help me. I felt a high customer service vibe. read more