We purchased a sectional couch and had it only three months. The couches are starting to sag and cushions notably depressed on the corners. This is causing an indentation in a few areas of the couch. We contacted the extended warranty company. WARNING: The extended warranty company came out to evaluate the cushions after being sent photos of the problem. They DENIED the claim and are refusing to replace the cushions. I've read other reviews that they also deny stains. The extended warranty is a rip off. After only 3 months, no couch should sag. DO NOT waste your money on the extended warranty. We will no longer purchase furniture from Living Spaces. We've lost faith in your word in salesperson's deceptive promises when selling extended warranty and they obviously have no clue that the furniture is not built to last. Not even 3 months. read more

Wow. I can't believe this location only has 2 stars. We had a fabulous experience. The staff was incredibly helpful and friendly. The designs were great. And the prices unbeatable. We went in for a sofa and ended up with a bedroom set and bookcase too. We paid twice as much for our previous sofa (not purchased at Living Spaces, but an "upscale" well-known brand); it broke within 2 years. We were happy to find something just as nice with a much better price AND warranty. read more

My first time visiting this location. Worth the drive and staff have great energy. Everyone we encountered said hello and asked if we needed help. Unlike the location in Los Angeles on Venice Boulevard near Mid-City. Store was clean and staff didn't bother you excessively as if working on commission. Specifically Chanel was outstanding and went out of her way to answer questions and find the answer when she wasn't certain. Although we chose to purchase elsewhere, we will return for any other furnishing needs. read more

Living Spaces - Sofa with recliners on both ends...genuine leather. Purchased from Hone Furniture Consignment. - Furniture Stores Near Me - Redondo Beach, California

I was over due for a sofa. I went to other furniture stores to look, and most of them had a salesperson following me everywhere trying to pressure me to buy. When it comes to furniture you have to take your time sit, lay, try. When I walked into Living Spaces, I was greeted and so thankful that I didn't have that sales person following me everywhere. I tried several couches and was helped by Robin, I was stuck in between two nice couches and she went back and forth with me without a complaint :) until I settled for the one I purchased (I'm so happy I bought it). Robin answered all of my questions; 1. Warranty-5 Years 2. Free Next Day delivery BUT they will only drop off in-front of your home they will NOT take it inside unless you pay an additional fee of $19 (no biggie). Unfortunately they don't take your old couches back. That was most furniture places too I asked and some charged $300 to remove old couches so I called the city and they removed for free. 3. They have a return policy. 4. She was very thorough with all my questions and the purchase process went smoothly! The delivery service was on time and they did have a minor difficult time putting my couch in BUT they made it happen without a scratch! Thank you Robin for your help you made my experience a very pleasant one! read more

Living Spaces - Parker Couch - Furniture Stores Near Me - Redondo Beach, California

I want to advise: TRY NOT TO GET A BED AT ANY LIVING SPACES. Please go to a place with a 30 day return policy on all beds or some type of exchange. The bed models you typically try in store and fall in love with is what you think you'll somewhat received. I did not. They have a sleep section Just to make your decision lol I received such a firm bed and nothing... Nothing like the one I tried and thought this was the one. I wanted to cry it was so firm. Since speaking with DANIJA at the Cooperate office in customer services there's nothing that could be done not even an exchange for a same or even in higher price range. I had to end the call and she said it was a pleasure to speak with me... Good customer service right there girl. Weird to have said that as we both know how ingenuine you sound lol I pleaded to get someone who can make it right for customers and she said that... that was her and boastfully said no, I will not be doing anything to get you another bed. I spent $800 and it went to waste. Living Spaces has a terrible policy for a lot of their beds especially if you want to find a "decent" priced $800 dollar bed. You should try Sit N Sleep or Mattress Firm or even BOB"S with better policies for a typical person shopping for something as simple and essential as a mattress. Just trying to do the right thing here by leaving this review so others don't experience what I just experienced. read more

First time here and gotta say I wasn't disappointed at all. I hardly give out 5 star ratings so they mustve done something right lol. Brandon was super friendly, helpful, and wasnt pushy at all. James was also hella cool. They were both professional and couldnt have been more amazing! The prices were great, but hopefully the furniture is good quality. Im basing this review soley on my visit there today, and couldn't have left more satisfied. Ask for Brandon or James!!! read more

Be careful when making a purchase here! They will make promises that are false just to make the sale! We paid over $500 for a chair, paid for delivery and were told it would come assembled. Well, it was assembled incorrectly and no one will help. We called the store and they told us to fix it ourselves, literally. If we wanted to return it we would have to pay a restocking fee, even though it's defective. We were promised a call from a manager within 20 minutes, what I got was no call but an email stating we tried to call but missed you, call us back at the general customer service number. They never attempted to call me. Here I am 3 days later and still no one will help. I'm stuck with a $500 piece of garbage. If you do purchase here, get everything in writing! read more

We recently ordered a new sofa, dining room table, and six chairs. Sergio and Roman professionally delivered them today. They communicated when they were on their way and again once they had arrived. They took great care with our expensive new furniture and assembled everything in a timely manner. I think these two guys should be commended for their high level of work and for creating another satisfied customer. read more

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My daughter and I were both looking for couches. We found a great selection and the warranty is terrific. Martha who helped us with very helpful and knowledgeable. read more

Stylish products, TERRIBLE CUSTOMER SERVICE. In store and over the phone. The sales rep was unknowledgeable, smelled after coming back from lunch and ended up giving me the wrong information. Everyone else in the store was standing around and unhelpful. After we ordered my desired sofa, I had to call after finding out she gave me the wrong product to order, and they ended up charging me a "restocking fee" even though the order was placed 2 hours prior to my call. They told me that even though the sofa wasn't on the truck, because the order got sent to the warehouse I had to be charged a fee per policy. I have been a Living Spaces Customer for over a decade. WONT BE BACK- this will be my last couch read more

After you make your purchase they will not help you. God forbid you have any issues. Make sure you read the fine print BEFORE AND AFTER. Ask ALL your questions Please!!! I bought a recliner and a box spring I was only told I had 7 days to change my mind if any issue. Never did the sales people inform me that the box spring was final sale. The manager (Mark). Rude!! Also so many hidden fees. Be careful. read more

They approved my defective item and lived up to there contract thanks Jose for your input help read more

Living Spaces - Furniture Stores Near Me - Redondo Beach, California

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Living spaces sells furniture that's made in china and try to pass it as AAA quality but it's not i paid 1.8k for a couch that's been an issue since it was delivered the cushion is exposed because of a large tear it has from the low quality stitching I got the extra protection plan but my claim was denied its also supposed to be stain resistant but it's clearly not read more

Living Spaces - Furniture Stores Near Me - Redondo Beach, California

To update my review of the Redondo Beach Living Spaces store, the store employees were very nice and helpful and I appreciate all of their help and suggestions. Other than that, I had one problem after another with their employees outside the store. Their central customer service office apparently has a bunch of unhelpful, uneducated employees who can not provide any information about the products being sold. A few times I did call to inquire about questions I had about the chair I purchased and they were of no help to me at all. I began to wonder what they actually do to earn their salary. Their is no supervisor or manager of customer service to speak with when you call. They can not connect you with the store for help. They offer to take a message and have someone return your call in 24 hours which I consider to be unacceptable. In addition, their delivery department is just a total mess. When you call to try to schedule a delivery date and time, it is almost impossible. They want to make deliveries when it fits into their schedule, not when it is convenient for the customer. It almost takes an act of Congress to try to get the product delivered when it is good for the customer. Most of my encounters with employees outside of the store was awful. read more

I've been to this location multiple times over the past few years and have purchased several pieces of furniture, including a sofa, a sleeper chair, an ottoman, a desk chair, and a set of shelves. Several pieces were special orders. Each experience was professional and the salespeople were friendly and helpful. All the items have been high quality and we've been very pleased with all the purchases, which is why we continue to come back! The store itself is large, spacious, and laid out in a way that invites you to explore and allows you to envision how the pieces might fit into your own home. They even have fun "car" carts to push your little ones around in that let them feel like they're driving through a huge house! I would definitely recommend this place for anyone actively looking for furniture or who just want to dream a little about the possibilities! read more

A follow-up to my prior post from 9/17/2023. On 9/19/2023 the other section of my sofa was delivered. The delivery men left it in my living room still wrapped. They did not remove and replace the legs as promised by the store manager and confirmed by someone in the call center who reviewed the notes. Unbelievable how a company would flat out lie to a customer. Not that it makes a difference but I am also a 100% disabled Veteran, with a wrapped sofa sitting in the middle of my living room. I received a call from Donovan who stated he was manager at the store. I explained the situation to him and he said there was nothing he could do. I asked to speak to the manager who has promised the complete delivery. He told me she was "in a meeting" and would call me back. A call I never got. read more

Don't order from Living Spaces. We ordered a customized couch where Down was to be placed in each cushion( both seat and back) unfortunately two of the cushions and two of the back cushions didn't get the Down installed. Due to life being busy we didn't notice till after 7 days. Now the company won't send us the 4 cushion inserts that we spent a lot of money for. Apparently only frame damage is under warranty after 7 days... We won't be purchasing anymore furniture from Living Spaces again. read more

I do not typically give reviews, let alone a negative review, but I cannot not give it. First, my wife and I have shopped at Living Spaces for years now, we have purchased three living room sets, dining room table, mattress, etc. and been satisfied customers; however, we will no longer be shopping there. We purchased a bed with an adjustable base a few weeks ago. When we made the purchase, we were very clear that the bed and base were to be delivered at the same time. To make a long story short, when the bed and base were delivered, a second bed was delivered, a a bed we did not purchase. It turns out, the second bed that was part of the delivery from an order we had previously cancelled over six months ago. We cancelled that order because, Living Spaces had scheduled a delivery but when the day the bed and base was scheduled and confirmed to be delivered came, Living Spaces didn't show and we didn't receive a phone call. Now, getting back to the current delivery. The delivery crew had carried in the correct bed and base into our home but, it turns out the base that was delivered needed to be returned because it was part of the order that was cancelled over six months. One of the problems is, it is the same exact base we recently purchased, so the take it back made absolutely no sense. However the bigger issue is, when the delivery crew removed the base from our home they damaged our door to our master bedroom. When my wife asked the delivery crew how the damage would be handled, the delivery representative informed my wife, he would call it in and she could note it on the receipt, which is electronic. Living Spaces said because my wife signed a Release of Liability form, they will not cover the damage. The Manager I talked to said, the Release of Liability form is not a standard document the delivery crew has customers sign. Here is the problem with that statement, my wife did not knowingly sign any type Release and the only two electronic signatures she provided were after the damage occurred. She was told, one signature was for receipt of the bed and other was for the return of other bed and base I did receive a copy of the signed document showing the return of the other bed and base, but I did not receive a copy of the other document my wife signed. There is more to this issue but the bottom line here is, Living Spaces has lost a loyal customer due its lack of business ethics. read more

Living Spaces - The door - Furniture Stores Near Me - Redondo Beach, California

Stephanie is a superstar! We had an issue with purchasing an item that was not in stock. Of course we didn't know that when we purchased it. We came in to remedy the situation and Stephanie went above and beyond to care for our needs. read more

If you choose to shop here, don't get upsold on the "carefree" coverage. It's anything but. We bought a couch in march of '22, and paid $100s for the coverage as it was verbally sold to us as covering "anything that happens" for 5 years. Fast forward to several weeks ago. We had people over, and afterwards noticed a small tear in our couch. We filed a claim online and someone somewhere looked at the picture and said it looked like a tear from wear and tear and that our claim was rejected. Tears from one-time events are covered, so we should still be covered. They are now ignoring us. It's been over 2 weeks. Complete bait and switch. read more

I have been impressed over and over again with Living Spaces. Admittedly, I did not know anything about the company other than their little jingle "Living Spaces" and assumed the quality would be lacking. Boy was I wrong! Living Spaces provides great quality products at a reasonable price. Our house is mostly filled with Restoration Hardware furniture and while we love it, I do question if the cost was worth it. However on the flip side, I have purchased a few items on Wayfair and the quality it hit or miss . . . I even gave away a bed frame because the stability was so bad I didn't feel comfortable having my child sleep on it. However with Living Spaces, I can check out everything in the showrooms before purchasing. I have furnished 2 bedrooms with Living Spaces furniture and it's great. Seamless purchase and fast delivery. And 2 months later, I saw that 2 of the items I purchased decreased in price. I called the store, spoke with Lisa C., she looked up my order and immediately price-matched and informed me I was going to get back $102 on my credit card. Good quality products, great prices that won't break the bank and excellent customer service. read more

We were furnishing a rental and didn't want to use Restoration Hardware, so we ordered from here. First the delivery's were months late even though we picked items they claimed were in stock. Once we finally got the delivery the poor delivery guy was mortified, as it looked like a cat had been trapped in all our boxes and scratches the bell out of everything. We were told we are sorry, and we will get you this delivery back in two days. Flash forward to almost two week, and the delivery came totally damaged again. Don't buy from here. Worst ever. read more

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Great customer service but the worst furniture ever had my couch made it arrived in July it ripped completely at the seams by September - not due to pets or anything just literally sitting on it. I don't have kids either and then tried to lightly wash the pillows they disintegrated. Nightstands have only had my phone on them and chipped! Poor quality and really bummed the stuff is falling apart read more

Walked around for 20 minutes looking to buy. No one spoke to me or offered to help me. Not sure if I looked like the customer with money... but not one soul asked if I needed help. I went to make a complaint on my way out and the lady said she was the supervisor... WHAT?! You're talking with a coworker while I am looking to buy. I refuse to give my money to someone and commission when you didn't make me feel welcome. read more

When you go in there are sales people ready and available to "help". However when you actually make the purchase all service help is gone! We had made multiple purchases in a two year period, never had an issue. But when the dining room table we purchased kept losing its screws, I called and asked where I can purchase other screws? Well, because it had been over the time of the store warranty they offered no help. Knowing that it would not be covered, I tried to explain that I just wanted to know if they sold extra hardware, or if they knew where I can purchase extra hardware. But to no avail, she just said, "sorry can't help you." If you choose to purchase furniture add on their ridiculously overpriced vip warranty because even if you need help with a two dollar screw, they will not assist you. read more

After reading some reviews here on Yelp I was hesitant purchasing my new couch but... I had the most wonderful experience! The communication re the delivery was amazing and in store service was terrific! It did take about 6 weeks for delivery but it was a custom couch. The quality is gorgeous and I just love my new sectional couch and so does my new doggie Scarlet! read more

Living Spaces - Scarlet loves our new couch! - Furniture Stores Near Me - Redondo Beach, California

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Customer service woman (Ray) was very unhelpful and rude. She needs better training (and attitude). Reminds me of what happens when labor market is tight and you have to lower your hiring standards to fill roles. Our family has spent over $15K at LS over the last 2Y. Will not be buying from this location again. read more

Do not shop here. The stuff they sell is decent for the price but if you need to return, exchange, or warranty any item, they are difficult and a pain to work with. The post purchase customer support is terrible. I would highly recommend against buying anything from them. read more

Living Spaces is one of those vast furniture warehouse that offers a little bit of everything for your home. No mater what type of furniture you are looking they will probably have a few different variations of it. This is a large, well designed and well organized store. The staff is helpful if you need questions answered but one of the best things about Living Spaces is that the staff does not bother you. So, if you just want to look around or if you like to figure things out on your own like I do, this is a good place to shop. In terms of price, Living Spaces span the gambit. They go from very reasonable to expensive. This is all based on what you need and/or want to spend. Overall, this is a good furniture store. They really offer a lot of choices for a fair price. read more

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If there was a zero star option I would choose that. Absolute nightmare situation dealing with this location and their customer service was nothing short of abysmal. My wife and I were looking to buy a new couch for our place. Shopped around a few places and decided to go with a nice one we found at this location. Purchased it with no hassle and paid extra for the inhome delivery option. This is when everything took a turn for the worse. On the day of the delivery their "third party" delivery service shows up to drop off my couch. I immediately notice that only one of the movers was attempting to get the couch off the moving truck while the other one literally just watched with a clipboard in his hand. As I'm witnessing the mover struggle with the couch he literally drops it off the truck in the middle of street and I right away notice there was damage to the box. The other mover literally says nothing and then tells me oh we won't be able to bring the couch in the house because the railings on my stairs were an issue. I'm so confused because the couch I previously owned was a sectional and much bigger and there was no problem bringing that one into my place. Not only did they damage the couch in my face they now are refusing to bring my couch inside despite the fact that I paid for inhome delivery. The mover was rude the entire time and then proceeded to call a supervisor who was even more unprofessional and basically said it was my fault for not ensuring that the couch would be able to be brought into my place. All I was told was whether or not i was on the second floor and nothing Else. Why would I pay for inhome delivery if I knew it would not be possible. Then they proceed to tell me that they could leave it and I would be responsible for bringing it upstairs into my apartment! I of course said that was unacceptable and I could speak to her supervisor or whoever is above her and her response was "there is no one above me" in the most condescending tone. Then she proceeded to tell the movers to load to back up and that I would now be charged a restocking fee!? I never told them to take it and the fault is on Living Spaces completely for this whole situation. Not only did they damage the couch while they unloaded it they're now blaming my wife and I for the couch be undeliverable. I feel like we were robbed and this place should be absolutely ashamed of themselves. We should b entitled to a full refund and be treated like the paying customers we were but no instead we get treated so wrong and then they have the audacity to charge us! No wonder this place has a 2 star review and I hope it drops to one star after this review. If you're looking for a good place to buy any type of furniture and are hoping for good customer service then I suggest you avoid Living Spaces, especially this location at all costs or you'll be in regretting it just like we are. Zero respect, accountability, and customer service! read more

We knew what we wanted for our house just needed to visually see it.. and whhaaa lllaaaa Jeremy was awesome. We went on a busy Saturday but he took the time to demonstrate different shapes and patterns with our living room. He literally put our living in the computer and everything we wanted was there. We took some time but it was worth it. Jeremy made it happen. Very good interior designer! Definitely put things into perspective! Pricing I think it's fair pricing and the quality is good just the fact you're able to piece whatever you want in different fabrics and colors to match the ideas are awesome. Made my purchases super easy! Parking not to worry there is so much parking. They provide hand sanitizer and everyone wears masks and some have gloves as well. read more

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Well, Living Spaces does it again! They can't seem to fix the previous problem that I had! This time I order a different fabric, a different color and it still doesn't match, even after they supposedly made it at the same time!!! This was suppose to be an opportunity for them to fix their mistakes! I spent about 2 hours in the store as their representative claimed to fix the problem through their system. She ordered the replacement furniture as I stood there. They even had the nerve to charge me $99.00! I didn't argue. I just wanted them to fix the problem. I urge you to reconsider buying your furniture needs from this business! I will definitely be going in to the store to discuss this with the manager. read more

Living Spaces - Replacement furniture. Colors still don't match and no, rubbing your hand over it won't change it! - Furniture Stores Near Me - Redondo Beach, California

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Very poor customer service. Purchased a power recliner for almost $1000. Along with extended warranty. Few days after the purchase, the reclining function stopped. Contacted the warranty and was forwarded to living spaces again. 3 wks after the complaint, technician came and said the motor is bad. Replacement part ordered which will take 6-8 wks. 3 months after the purchase, still no working recliner. Customer service said I can keep the chair "as is" and get discount, but if I get it fixed then no discount or apology or attempt to offer compensation for inconvenience. Not even willing to replace the chair with new one. Extremely poor customer service. read more

This has been one of the worst purchases I have ever made .The quality of my bed has been awful .I need assistance and higher management to contact me .My family and I have been members for 10 years but the service we have been provided for the replacement of my bed has been there.I purchased the year warranty which took a while for me to get the staff members to fix my bed .But ever since the same problem has happened and now the bed is falling apart.I sleep alone so there's no way a queen bed can fall apart to easily . Please contact me I'm so disappointed,that living spaces doesn't give importance.Care free and living spaces aren't in the same page which is mind blowing. read more

Okay this place it's absolutely the worst . My son order a dinning set . They brought the table without the chairs . He paid for a custom made velvet blue couch . They brought a beige couch . Called customer service . Now we have to file a claim. In order for them to fix their mistake . We have to pay so they can come and pick it up the item . seems that the better businesses Bureau it's the next step. This people add too much and don't admit they messed up . Avoid this place read more

Living Spaces - Furniture Stores Near Me - Redondo Beach, California

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Worst place for furniture. Better off getting furniture from wayfare or Amazon. This place is a scam. Furniture is cheap and the extended warranty is a scam. The sales associate are trained to sell just so they can make a commission but they truly do not care what happens after the purchase. HORRIBLE DO NOT SHOP AT ASHLEYS CRAP FURNITURE STORE! I spent over $2000 on a bed and it's hasn't even been 5 months the bed is cracked and when I reached out to the store they tell me it's discontinued. The delivery people that put together the bed also managed to scratch up the bed. It's been a horrible experience with them! read more

The worst customer service I've ever experienced. Purchased on iComfort Vantage mattress along with 10,000 of house furniture. The mattress has faulty craftsmanship which when we bought it was fully guaranteed. Had to spend 150 dollars for someone to come to house and evaluate the defective product. What? What happened to the lifetime guarantee. No surprise the claim was rejected for a microscopic stain. Do yourself a favor and avoid purchasing any furniture from here. They promise the world and deliver nothing read more

Living Spaces - IComfort Vantage Mattress - Furniture Stores Near Me - Redondo Beach, California

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I will NEVER order from here again. I ordered two chairs. Upon delivery they forgot the electric connections so, they chairs did not work. The fabric on the seat was not matched up so it looked like a quilt of patchwork pieces. The chairs were two completely different types. One rocked the other stationary. We reordered. SAME mistakes. We are on our third attempt. The chairs were special for my husband's surgery, so he could recover. It's been one thing after another. Shop elsewhere! read more

DO NOT BUY furniture from this store at all!! They're a bunch of liars. Long story short I ordered a couch and an oversized chair 3 days ago for delivery today. I specifically told the manager Sunday night 11/24 that I live on the 4th floor and the couch will not fit in the elevator. He came back saying don't worry at all, the company will deliver up to the third floor but I'll make a special note of it that they need to go to the 4th floor and I know they'll do it. Any problems don't hesitate to call. Well guess what happened today? They arrive and the movers say they refuse to bring the couch up. They bring the oversized chair up in the elevator and then call someone who then tells me on the phone that they are refusing delivery and immediately start taking the chair down the elevator. I asked if they could stop so I could call the store and they said absolutely not. So even though the chair came up they took it back too. I've been calling to get this resolved. I told them they could just deliver to the third floor and I'll hire someone else to come up the last flight and they have refused to call me back. I'm hosting thanksgiving tomorrow with no couch and chair. Terrible customer service. Not shocked by the two stars. There should be none. read more

Faster to build a BMW than it was get my couch. Beware: Took 5 months to get a custom couch. Got the run around from calling outsourced "customer service" from a central American country. Delayed 4 times and no one would contact me besides an automated email. If your shipment gets delayed do yourself a favor, go in store and see what's going on. Don't call because it gets you no where. Sales people in store are helpful. Also no one is able to tell you whether your couch is actually manufactured or not. Had pleaded in-store to get the same couch with different material but they insisted on waiting. read more