We (my husband and I) have many friends that recommend this store; however, we did not have a chance to visit until last week. We came up with a plan to upgrade the floor in our kitchen. The store is not large, but it has enough space for all the demo woods and the tools. There is a large selection of many types of wood flooring. The prices are reasonable. The store is organized and clean. The customer service is friendly and knowledgeable. You can subscribe online by email for special deals. They have special sizes of nails for our angle nailer (16 Gauge 1 &1/2 inches), which we could not find at Lowe's or Home Depot. The restroom is filthy and there's mold inside stall. read more

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My thanks to Teresa K for her assistance leading to my recent purchase of flooring for our kitchen and laundry room. It's always a pleasure to deal with a salesperson that is knowledgeable and has the ability to communicate at a level that is understandable. I look forward to working with her on our future renovation projects. Warren read more

We had our carpeting removed and had Bellawood flooring installed. The experience was very good. The only mess ups where the quarter round and threshold were not delivered when the flooring was delivered. The staff at LL Flooring rushed the material to my house so nothing was delayed. Great staff like Theresa, at LL Flooring. read more

I purchased and installed Bruce Slate Oak flooring and with Bruce there were a lot of very short pieces and defective pieces that had splits and defects. LL flooring says in their terms that they will exchange defective merchandise . NOT SO!! I had about a 5% defect rate that could not be used and they would not exchange it. So if you buy Bruce flooring from them expect a 10% waste of product that you cannot use. read more

Found an inexpensive, but nice looking laminate on their website, which is great for shopping around. When I went into the small showroom and saw the laminate in person, I was really impressed by how thick and sturdy it was. Not the thin floppy stuff of years past. They had what I needed in stock, with the exception of that little end piece that goes between rooms to transition the floors, so I ordered that bit. It came in a few days later, but I completely forgot to pick it up. They called, politely, to remind me to pick it up. I forgot again. And again, a couple weeks later, a friendly, gentle reminder. Finally, they called me today and and just asked if they could FedEx it to my house, free of charge. I felt bad, because they've probably had this darn piece of trim laying around the warehouse for months now, getting in their way, and I offered to pay for it, and they said "No worries. We'll take care of it." That's above and beyond. As soon as I have the scratch, I will be buying the rest of my flooring from these guys. Inexpensive, good quality, and great customer service. read more

So I am looking for some wood floors in my home...I think they just opened this location so I just drop in here just to see what Lumber Liquidators is about....To be honest I wasn't expecting much-I thought it would be like leftovers on wood...I was wrong! The showroom isn't fancy or big but it is clean and nice inside-they had a lot of choices! The prices are good and the selection is nice they have everything from white wood to really dark and everything in between-I was looking for the almost black coloured wood which most places that I have gone into have about 2 choices-this place had far more. So I came in about 10 minutes to close (I know shame on me-bad time to go in). I had some questions so there was Tim who was the sales associate in the store that day-I apologized to him that I was keeping him a little late-he said no problem and he was more than happy to answer any of my questions and concerns (I have never had hardwood floors installed)-even though I came in pretty close to closing time I never felt rushed. Time gave me more info on floors-taught me about what woods scratch and dent easily to those that do not-underlayment on floors, wood flooring on wooden staircases, that wood floors need to be at your house for a few days to get used to the atmosphere in your home so the wood does not buckle or warp and gave me a referral for installation. Don't let the name fool you-great service with good selection at good prices... read more

My experience at this store was exceptional. Bryan, and Erik were the best customer service/ sales reps I have encountered in quite some time. Even the manager Ronell was professional and went out of his way to make sure I left the store satisfied. I initially entered the store in search of a discontinued product, but their store only had a limited quantity. The three gentlemen went over and beyond to ensure I was able to locate the needed quantity for my project. They even gave me helpful recommendations about shipping and ways to stay cost efficient. These guys are the best. I'm so thankful for store #227 they are a great team! read more

Had exactly what I wanted, great customer service from Jesse and product was a good price. I just needed a small box of vinyl tile. Even though the store was busy, I was taken care of immediately. Jesse was knowledgeable, friendly and brought box right out to my car. Will be happy to shop there for future projects. read more

We were looking for a butcherblock slab to update our laundry room. They showed us what was available to order, and then checked their system to see if there might be a remnant in stock that would fit our dimensions. They found the perfect piece - and a great price! We were able to take it home immediately. Great service and really tried to meet our needs. I would come back for future projects! read more

Went in to store and looked at flooring. Informed the salesperson that I would like an estimate for installation of the floor. Estimator came a few days later and did some measuring for about 10 minutes and left saying the estimate would be sent to the store. Called the store and had them email the estimate to me. Estimator came up with 538 sq ft for required flooring. Had 2 other estimates that came up with 450 and 460 sq ft of flooring required. Called and informed the store of the difference and was told that if I wanted another estimate to try to find out why the large difference in estimates, I would have to call and schedule it. (the store arranged the original estimate). I think they should have arranged another estimate, right? Was their estimate 'padded' to increase flooring and labor cost to me? You decide. read more

Jay and co-worker were friendly, helpful, patient would/will go back for future projects!

Great customer service!! Very helpful and knowledgeable staff at the West Chicago location. I have ordered several different floorings and have always been very happy. read more

Just had a Bellawood Floor installed on the first floor of our house. Purchased the Bellawood from Lumber Liquidators in West Chicago, IL. My wife and I were impressed with Michael who was very knowledgeable and professional. He was helpful in selecting our wood and worked hard to have our wood delivered in time. The store manager Darek also helped with some of the details and he was also very helpful. We are pleased with the product and the entire process of buying the wood. We will buy wood for our next project from LL! Our neighbors have had the same positive experience. read more

Darek was so helpful! He was able to sort out several issues I had experienced with another location. He gave me thoughtful suggestions and was very nice and patient. I highly suggest everyone ask for his help when they go to this location. read more