What every hardware store should be. I have never been disappointed. The staff is insanely…read moreknowledgeable and very courteous. They somehow have any weird part or tool you need. Just ask. It's REALLY impressive. Seriously, do not waste your time going anywhere else!! They aren't overpriced like you get at a lot of stores. You definitely will not save any money by going on-line or to huge warehouse store, so don't bother. Come here first and get in on the secret! Shout out: Kent had helped my on my last visit. I had arrived shortly before closing Sunday, because I thought they were slightly open later. Very thorough and cheerfully made me a couple keys despite the time crunch. I felt very appreciated. Thank you. I've also been helped before by Patricia, who very knowledgeable and a joy. She is very impressive. I don't normally write reviews but this place has constantly impressed me so many times for years...you will not regret becoming their customer!!

I was not able to find three florescent bulb that needed to be replaced. The staff was willing to…read moretake the time to assist me in finding the correct items. The cost of the bulbs was excellent value but what I truly appreciated was the service provided.

On the island we have 2 hardware stores and close by in war torn Oakland is a Home Depot. The…read morehardware store at South Shore is convenient if shopping at other stores in the center but the problem is I usually have to go to the other hardware store to actually find what I need. The other store....Encinal Hardware. Granted neither place is going to have the quantity and breath of products as Home Depot. Given that, I almost always find what I need at Encinal Hardware. Growing up I was in hardware stores all the time so I love the old style multi tiered nail bins among other things. The isles are narrow but navigatable and packed with just aboit everything you might need. The staff is as knowledgeable as any I've seen. I usually know exactly what I want but I have had some assistance with getting custom cut items in the back. I have also overheard staff helping other customers who have no clue. Staff is alway patient, polite and helpful. From now on even if I need something at Safeway or TJ's at South Shore I'll go out of my way to come here for hardware needs.

After decades of being a customer, I no longer shop at this store. I brought my kitchen knife to…read morethem for sharpening, and when I picked it up, it had been damaged in multiple ways, and an invoice which I had never seen before charged me 50% more than the cost I'd been quoted, for "stamped restoration," which I had not ordered, in addition to sharpening. First of all, the blade had been substantially reshaped from a chef's knife chopper to a slicing knife, which I had not asked for or wanted. Next, the bottom corner of the blade, which I had used frequently and did not want removed, had been shaved (or as I suspect, broken, and then shaved to cover up). He then also shaved down (badly) the handle at the base of the blade, and in the process, loosened a rivet that attached the handle to the knife so much that I could see space between them, and which is now impossible to thoroughly clean. My phone number and email address were on the knife handle and on the sheath, but nobody contacted me to ask my permission for, or apologize for, any of this. When I went back to the store, two employees (neither of whom expressed the slightest concern, and one of whom wasn't even polite) denied all responsibility, telling me the knife sharpener was a third party who wouldn't be back for a month, and they had no way to reach him. I entrusted a valued tool that I use daily to Encinal Hardware. I picked it up from Encinal Hardware. I paid Encinal Hardware. And I felt a little sick when I saw how it had been irretrievably damaged while in the care of Encinal Hardware. I was also charged for a "service" I didn't order, and which looked a lot more like an attempt to cover up a mistake instead of admitting it, and then - outrageously - bill me for the time spent doing that! And I didn't receive even an apology for any of that, much less any attempt at restitution. I don't do business with that kind of business "ethic."

I was at the South shore shopping center in Alameda, and came in here to pick up a few items…read more Everything was pretty easy to find, well organized also. You can tell this place is popular with the local residents. Because it's popular, I wasn't able to find everything, that's understandable, and it's not big, like my usual store in San Leandro. But still, this is a very good hardware store!!

I like neighborhood and community stores like this. Pagano's has a decent selection of home repair…read moreand supply items at reasonable prices. Go here if you want to get a replacement nut, bolt, screw to purchase a la carte. They have light supplies of garden needs and other pantry/household items. Key cutting services are available at a counter in the back of the store with prices ranging from $3 to $5 per key. $1 special on Tuesdays for 1 key. Located in the South Shore Shopping Plaza with plenty of parking. Apparently this store has been an Alameda business for generations. They used to be located on Lincoln Ave and have another store at Webster and Central.

Very friendly staff and are knowledgeable. They often make solid recommendations. Love itread more

They usually have everything we need. Today's quest was a door stopper, the kick stand kind. We…read morefound it by going up and down a couple of isles. Usually we see an employee soon as we arrive and are able to as them for directions, but sadly not this time. That is something I appreciate coming here is there is usually someone to greet you and point you in the right place. There was one gentleman that made a comment on my taking pictures, but he didn't have a vest on or asked if he could help me find something. They have added new signage in their parking lots telling you to move all the way forward so can pass you as the parking lot is tight. Parking is an issue at times as it's a small lot. We've had to park on the street before near their garden center. Overall this is a solid hardware store with usually easy to spot employees, that are happy to help you.

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

You're better off purchasing appliances from Costco. I had bought a Cuisinart glass blender of…read moreabout $200.00 and I did not like its dial and features. I genuinely missed my old blender that was around $70.00 when I bought it. They did not attempt to take my return back or offer store credit. Albeit, I did use the blender but it honestly sucked and I just wanted something to be done because I was so dissatisfied with my purchase. The gentleman with blue glasses and long hair did tell me to speak to a manager the next day to handle it but I was like you're making it difficult for me, I'll just keep the blender instead and not go back to your business. This store is good for soap and le Crusets, but do not buy your appliances from here. Limited selection and you will be stuck with your items!!! Everyday I look at my blender that I hate!!!! Go to Costco!

I bought vinyl from this store. They have a lot different varieties to select. The price is very…read moregood compare to big stores. Overall I am very satisfied with the quality.

This weekend I needed parts for a vintage lamp I had just bought. I walked in carrying the lamp and…read moreno sooner had I said "I'm looking for the globe that goes with this" than the guy working there replied "We can't help you." I was surprised to be dismissed so quickly so I made the motion of looking around like I wanted to see some options. I gently pressed and he again stated "We can't help you." Then he told me to go to Bed Bath & Beyond. 1. I was there because I wanted to support a local business. I could have easily tried Lamps Plus first 2. Before you summarily dismiss a customer, maybe show her the globes you DO have and explain why they would or wouldn't work for her particular lamp 3. This is a 60-year-old lamp...I doubt Bed Bath and Beyond would have what I need So I went to Ensler Lighting in Berkeley and spent my $$ there instead. At first the guy at Ensler also wasn't certain he had what I needed, but guess what? He took the time to look around and experiment and ultimately he was able to jury-rig something that worked great. Imagine that?

thank you for the great customer service once I explained I am not an expert at buying.paint It was…read moreexplained to me very well. I even got a little bit of customization. I'm very pleased. My wall should look great in my kitchens

Firstly, let me tell you that after all these years this company has not faltered when it comes to…read morecustomer service. I had a great educational experience with "Gabriel" who answered all my questions about paint application on each surface I was painting. Now that the project is completed, we are very pleased with the results! Thank you Sherwin Williams for hiring great people who help our community!

I worked with Chao at Sincere in Oakland to design and order kitchen cabinets, countertop, and…read moretiles. It was a huge project and it took multiple 3 hr sessions with Chao to nail down the design. He was very knowledgeable with different brands and assisted me with finding cabinet accessories that I was looking for. He also suggested options to bring down the cost in the design when it went over budget. He is polite, patient, and quick to respond via email or phone. He was there to assist us during the installation when we needed extra parts or to reorder damaged cabinet. He took care of us throughout the entire process and we appreciate all he has done for us!

We remodeled our kitchen without a designer and I was happy to find Sincere Home. The best part of…read moreSincere Home is Kevin - they should give him a promotion! We visited several cabinet stores and most places only had MDF cabinets, but we wanted solid wood so that it would last longer. However, we didn't need fully custom cabinets. MDF cabinets are much cheaper around $5K for our project, but we ended up spending about $25K on ours, which were made in America. Kevin was able to lay out all the cabinets for us and discussed functionality. We're very happy with our lazy Susan corner cabinets, and having built in trash and microwave cabinets. He also helped us update the design after the demo too. Kevin's design was really helpful and we even used them for submitting our permit. I think a designer would have charged at least $5K, but I had a clear idea of what look and materials I wanted so and I was glad to commit the savings to better materials. 4 stars instead of 5 stars, because I think the management is very inflexible. We received the wrong size trash cans and I had to purchase my own, but did not receive even a $100 credit after spending so much there.