enterprise Rent-A-Car Bridgeport richmond Honey was able to…read moreprovide me truck even they don't have available sedan on that day and they gave me same Rates with Her Team! very accommodation very friendly,specially when you like to extend it. Highly Recommended this Branch - Jeff

Always have a vehicles. good for Icbc And you don't need a credit card. One issue..5 pm there…read moreclosed and no weekends

I rent cars a lot due to work and travel. I have never encountered such a rude disrespectful person…read morethan the attendant at the Alamo return in Vancouver airport was a complete jerk. I'd never recommend Alamo because of him. He accused me of damage I did not do and had a picture of before I picked the car up. He disregarded it and said I did it. I now have a bill showing pictures of not the area I picked the car up at showing no dent and a dent at the Vancouver airport. If you are going to compare if there was a dent at pickup you should show at the location of pickup. Not some other location. Never again and I will continue to tell people I know to never use Alamo.

We picked up our car at the St. John's airport without a hitch. We got the class of car that we…read morerequested, and our customer service agent, who is named Promise, was wonderful to us. My mom can't walk very far so instead of sending us out to the lot to retrieve our car, he got it for us. He loaded our bags into the car, and the car itself was in perfect working order and clean. Also, returning the car was very easy.

Absolute disaster avoid at all costs. Three hour wait, there is about to be a riot in here. Avoid…read morethis place at all possible costs it is a complete and total mess.

I booked a car rental for four days through a work perk and got a great discount, and Avis…read morePreferred status. This allows you to go to a priority counter for faster service (although no one else was waiting at the time). We were about an hour early than our scheduled pick-up time but they were still able to let us pick up. We booked a full size car and ended up getting an SUV type vehicle, which was nice. The cars are also cleaned thoroughly. We've had rental cars that were clean enough but this one looked as though it had really been detailed, and I really appreciate a clean rental car. It just makes it so much more comfortable to drive. For drop off, we were able to drop off in Downtown for no price difference (not sure if this is a Avis Preferred benefit or not). Overall, it was a quick and smooth experience - not something you can often say about airport rental car pickups.

I've never had a bad experience with National and that trend continues. When I went to pick up my…read morecar only the largest SUV's were available. Not wanting something so big the gave me the next car which was a Mercedes CLA250. I waited all of 10 seconds. When I returned my car I explained I couldn't get gas because the Petrol Canada was a disaster they gave me a discount on the refueling charge. Great service.

Coming from the states I was a bit unfamiliar with navigating a new area. Luckily for me, Luca was…read morehere with a helping hand, assisting with all my questions. We ended up with a Dodge Ram & a Jeep Grand Cherokee. Both vehicles were not only clean but equipped with 4x4 capabilities. Will gladly return & rent from these kind folks! :)

Wow I guess I'm just unlucky. I paid for a car rental through Expedia only to find out that Dollar…read morecannot rent to me because my husband is on the do not rent list. Background is that his ID was stollen by a woman who racked up charges. He tried to dispute it, but they have not allowed him to clear it. Now I'm out almost $300 AND no rental car. I had to go to another provider and paid $600... so I'm almost out a grand... hopefully Expedia refunds me since I never rented a car... this is upsetting. Guess Canada isn't my jam...

Left an item in the car while switching vehicles from one rental to another.. when I returned not…read moreone employee would look for item, haven't heard back from anyone yet.. so frustrated

Wow! Flew in from over 6 hours away. Had a $380 reservation, confirmation number. Stood in line…read more Checked out and at the end he says "we must have a credit card " for the reservation. A Visa or MC Debit card will not do. No one told us this. We have rented from Budget our whole lives. Inconsistencies are whack. Never again. Hertz is a good choice and right next door. They took our money. And will next time too.

This review's long overdue, but I needed to commend his excellent customer service…read more I've heard Canadians were extra friendly people, and I thought Anthony perfectly embodied that notion. Anthony, an older gentleman with short hair and glasses, greeted us with the warmest smile. His politeness and enthusiasm felt genuine. The process of paperwork and retrieving the vehicle flew by smoothly and quickly. I requested an SUV and was pleasantly surprised by a fresh 2020 Ford Escape Titanium Hybrid. Clean, undamaged, low mileage, full gas tank, leather seats, and comfy. Vacation was off to a great start. Thanks Anthony!

Straightforward and simple. I mixed up the arrival of my flight and they were very accommodating…read moreand pushed my pickup date later.

BEWARE of renting a vehicle from this company! My experience…read morewith this company was extremely concerning and, quite honestly, dangerous. I rented a vehicle from Calgary, AB airport location that was provided to me with two rear tires suffering from slow leaks. The vehicle was apparently not properly inspected or maintained before being rented out. While driving on a busy road, both tires lost pressure to 2 PSI, putting me in a very dangerous situation and creating a serious safety risk. When I contacted the rental company for assistance, I was told to contact roadside assistance myself. I was then left with the towing expense, and to make matters worse, the company charged me for the replacement of the two tires. I find this absolutely unacceptable. A rental company has a responsibility to ensure the vehicles they put on the road are properly maintained, inspected and safe for their customers. What is even more disappointing than the initial safety issue was the extremely poor customer service and lack of accountability afterwards. I would strongly encourage anyone considering renting from this company to think twice. Your safety should never be compromised because a rental company failed to properly maintain its fleet. I've been disputing this charge or mths and still have not received a mechanical report for the tire conditions pre-rental nor for the cause, just threats. BBB has been notified.

I reserved a midsize SUV, but at the counter I was told I would be given a compact SUV instead…read more Fortunately, I had recently spent a lot of time researching cars while purchasing a used vehicle, so I was familiar with different vehicle classes and sizes. I immediately recognized that the car offered to me was smaller than what I had reserved and asked for the correct vehicle. After checking, the staff eventually provided the vehicle I originally booked. To me, this is not just about the car--it is a matter of trust. I couldn't help but feel that I was expected to accept the downgrade without question. As an Asian woman, I even wondered whether I was perceived as someone who might not notice or challenge this. This experience was very unpleasant. I understand that businesses aim to maximize profit, but in today's world--where every customer voice matters--this kind of practice feels unprofessional and disappointing.

So I've used a few car rental places with varying quality, Hertz, Avis, National and I tried…read moreThrifty once before. That last time was the airport in Toronto, good service and listened to my requests. This location however was on the other spectrum in terms of service and now makes me not want to use Thrifty again. - If you don't have a full tank when returning you need to pay for the entire tank. The Toronto location had a good deal where the price of fuel was low and you only paid for how much they needed to fill up. - Misleading information about my insurance not covering me while driving a Thrifty rental. Again the Toronto location checked my insurance and said that it would cover me. - Did not give me the class of car I had booked. Mid-size sedan, Camry but instead wanted to give me a Jetta which I consider a compact. I argued and instead got a Prius V. - The car rear view camera would constantly think that there was an obstacle behind so it was always beeping. Though I enjoyed driving the Prius for experiencing something new. But I also learned that I would probably never want such soft brakes.

This Hertz location is a bit different than the ones I've been to in U.S. Due to my status,…read morenormally I get off the plane and head on over where I can pick a vehicle in the Presiden't Circle. Which makes it effortless and easy peasy. I had to get in line at the counter to speak to the representative at the desk to confirm my reservation. On a busy day it would make it frustrating to wait, but the rep was friendly and made the experience fast.

Way overpriced. Almost $500 a day for a the cheapest. Customer service was poor. Would never rent a…read morecar here again

The shuttle service was extremely frustrating and poorly managed. The website's "Shuttle Status"…read morepage was stuck on "Loading request," so I had no idea when the shuttle would actually arrive. I called the car rental company's customer service twice, and both times I was told the shuttle would arrive in 15 minutes. In reality, I ended up waiting about an hour before the shuttle finally arrived. Once I reached the rental counter, I had to wait another 30 minutes just to complete the check-in process because there were not enough employees. The front desk staff were trying to do everything at once--answer phone calls, check customers in, and escort customers to their rental cars. I understand that staff can get busy, but waiting approximately 1.5 hours just to get through the shuttle and rental process is completely unacceptable. The lack of staffing and poor communication made the entire experience stressful and unnecessarily time-consuming. I hope the company seriously improves its shuttle tracking system, customer communication, and staffing levels. Based on this experience, I would not recommend this rental service.

Avoid this company at all costs…read more I reserved a minivan weeks in advance through Expedia, but before pickup I received an email stating they had run out of available minivans and could only offer a 5-seat SUV, which did not meet my reservation. The email explicitly said I could cancel if the replacement did not work for me. I canceled because Routes could not provide the vehicle I reserved. However, they refused to issue a full refund, even though they admitted they were unable to fulfill the reservation. I am now disputing the charge with my credit card company. This left my family scrambling to find another rental at the last minute, costing us valuable vacation time and significantly more money. A confirmed reservation should mean something. If a company cannot honor reservations, it should not continue accepting bookings or ask customers to cancel themselves. Avoid this company at all costs if you value your time, money, and travel plans.