I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.

put in service request via thumbtack and was promptly contacted by daniel and we connected via…read morephone 2 days later on march 17. i needed his team to move me 6 miles from a storage unit to apartment and he said no problem and even quoted me a lower price of $125/hr. great. move was booked for sat, may 9. about 10 days later i contacted daniel again and asked if he can change that from may 9 to april 18. yes, done, and confirmed change on march 25. my move is now this week so i text daniel this morning, april 13, to inquire if we are still all set and my phone number is blocked. i cannot text, i cannot call...all communications incoming from my cell number are blocked. no explaination, no communications from daniel/team regarding any possible conflicts, etc. he simply blocked my number and that's it so now i'm left scrambling to find other services with a smaller timeline and most likely higher costs. shame on this compay/owner.

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

We have had a fantastic experience with Red Rock. Their customer service is excellent and the are…read morevery enjoyable to work with! Great clean and modern facilities and again, fantastic customer service.

The manager Suzzie showed us around. It was so clean and bright. They have lights in the unit…read more Which is a huge improvement from other places. They have great prices especially for what you get. I'm excited to move in soon!

I've had nothing but respectful experiences with the person at the front office. The place is…read morealways clean, the rules are clearly defined. The value can't be beat. If your looking for a place for your stuff and don't need it to be climate controlled, this is a great option. It's super convenient, they don't try to up sell you on anything. You can use your own locks, use your own insurance, and it's all pretty straight forward.

The. Manager pat Malone hit a young girl with his welcome sign and was forcing her to leave his…read moreproperty because she was sitting on the sidewalk to catch her breath. She has heart and blood pressure issues and need to take a break. Instead of offering help or water he instead was a complete asshole. The owners of the company also take no responsibility and are denying everything even though she made a video of him doing it. Think twice before doing business here

Super helpful staff made renting a unit quick and easy. The office is clean and you can tell the…read moreproprietors really care about the business and treating you right as a customer. They even offered me cold bottled water as I loaded my storage unit. And I thought prices were very reasonable. They provide keys and locks for the units and the units are new inside and very clean. Overall, they've exceeded my expectations and I'm happy to give them my business.

WARNING!!! DO NOT RENT A UNIT FROM THESE SCAM ARTISTS!!!!…read more I have rented from various storage facilities over the years during many moves and this is by far the WORST experience I have ever had. I rented a 5x5 unit from them but upon even moving in, even stepping foot in this facility, I realized I needed a larger unit. I called to see if I could be changed to a larger unit and was told that I'd have to just pay for BOTH units for the following month and then "move out" of a unit I have NEVER EVEN MOVED IN TO. I decided that I'd go with a different facility completely at this point and asked for my account to be closed to which I was again told I'd have to "move out" in person... MOVE OUT OF A FACILITY IVE NEVER BEEN TO?! About two weeks ago someone reached out to me about my unit saying it was red tagged or something to that nature. I said once again, I've never been to this facility, I've never been in the unit and I asked to stop being contacted and billed for this weeks ago. The man I spoke with asked if they had my "permission" to access to the unit to confirm it's empty. I told him that I don't even know how to access the unit so sure! have at! 3 days later I'm charged for the unit. The first person I spoke to said that they could see id never been there and could see that it was confirmed empty. They disconnected and when I called back I got "Darian"... she said that I won't be charged after this month but they have to "confirm" I've "moved out" so that's why I was charged again. You're joking. Everything is electronic... you know that I've NEVER been there and it doesn't take a week to determine whether I've moved out or not when I have quite literally NEVER moved in. I have disputed this with my bank and the bank is getting kickback. The charge is minimal but it's the principal of this. I'm going to pursue legal action if the charge is not reversed and I've already reported them to the BBB. Charging people for services you aren't providing them is illegal and trying to convince them that you need all this time to confirm x, y & z may work on someone who doesn't understand that all of this is electronic but it doesn't work on me. It's not bad enough y'all have had INSIDE JOB theft? You want to continue the bad reputation by charging people for things they aren't even receiving? I went with another facility and have had nothing but the BEST customer service and EASY payments, move ins, access, etc. save yourself the stress and do not even risk working with a facility that's this scummy.

Researched a bunch of places near our address. Quotes were all over the place within miles of each…read moreother. We chose this spot for the location since we knew we'd be back and forth alot. Doing the majority of the setup online made this location the most affordable too. Kim is very nice. We will use this facility as long as they continue to be affordable. Great access hours.

Rent increases are ridiculous. Wanted insurance removed as we had other insurance that covered our…read moretools and materials being stored. Notified them more than once last year to remove the insurance, we were then sent a document via email that someone had already electronically signed. We did not sign that document. Finally found an available unit brand new 10x35 which is 5 ft bigger than the one we had with Extra Space storage. Bigger unit elsewhere for 212.00 per month when Extra Space was charging 387.00 per month for a 10×30. Still had 5 days left that were paid for, cleaned the unit out yesterday and took timestamp photos of as well as informed the manager at 1:30 yesterday. She didn't close it out in the system. Receive email this morning stating we have a payment due of 387.00 Stay away. Crazy high prices. Shady practices. Will be filing formal complaint with corporate. CFPB and BBB