I went in wanting one thing and got something completely different because they knew how to ask and…read moreaddress my needs. Not only do I have a new bike but I have the best bike ever they helps me do what I need and I'm so happy! I love this place and coming in July was a great time. They also were very accommodating to my two kiddos which requires patience. Two hours later I was checked out with my new bike!

Just wanted to add an update. My 'old' Domane 600 which has become a pretty much full-time trainer…read morebike and only goes outside if my other bike is in the shop for maintenance or repair, had a rear derailleur cable shred. My choices, spend the time getting the cable, figuring out how to replace it, and having to deal with doing things I don't do on a regular basis, and have my trainer down for who knows how long in the middle of winter, or give my LBS a call. Called them and found out they were SUPER busy, and to get it in would likely be a few weeks. Now here is where having a GREAT relationship with the shop and staff comes into play. They know I ride daily, either outside or in, and when I talked to one of the mechanics, I told him what I had found, and the only thing I needed was the cable, which had been shredded because a few years ago we had to replace the original Ultegra shifter with a 105 because the new Ultegras were 12-speed, and those 105 shifters had a known issue with shredding cables. He asked if I could get the bike to him that afternoon, and since I had just gotten off of it, working out with a limited number of gears, I told him I could be right down. Got him the bike (along with something to restock the shop fridge), and had it back by the next afternoon. So: a) Mike's has always come through for me, and I can't sing their praises enough, b) make sure to keep a good relationship with your LBS staff. If they know you, know your name, and you stop by even occasionally to just say hi or help restock the fridge, it does pay benefits. Thanks Guys. Best service department around bar none. Mike and the rest of his team will help you not only figure out what might be going on with your bike (bottom bracket issues, rear hub needing maintenance, headset bearings worn out) and get them fixed. Just had my bike in for a major tune after having put over 35k miles on it and have to say it is riding like a new bike. That is what I look for. And the sales staff is the same, they help you, don't just sell you. Have bought 4 bikes there and when it is time for the next one I will definitely be down there test riding and checking out what is out there.

Don't just read the one star review...read the response. Kind, thoughtful, selfless, considerate…read more This is the experience you can expect from the whole crew at Giant of Centennial. Currently, the boom in bike sales and repair due to the pandemic has overwhelmed every shop, including them. But understand that their current operating procedure is yet another reflection of their dedication to each and every customer, rather than trying to cash in quick. I was blessed enough with timing to visit before the bike craze hit. Purchased bikes for my whole family (4) and will be a customer for life. I may have had equal experiences with other businesses, but never better. Every employee (including the owner) is hard working, patient, knowledgeable and dedicated to you. If you want a relationship for all your cycling needs, make sure you email to set up an appointment. Go to Walmart or elsewhere if you just need parts (although in calmer times, get those here too.) Not to mention, I have rediscovered my love of cycling with my new Giant XTC Hardtail. Great rigs!!

Excellent service center for bike repair. Very friendly folks who love bicycles. Great selection…read moreas well.

Highly Recommended!!! The customer service was Top Shelf and the mechanic did a great job on our…read morefamilies many BMX, Dirt-Jump and Mountain Bikes....It is great to have one shop that has great mechanics who can repair and upgrade any of our bikes

Bad service. Wouldn't give me a wrench to fix my buddies front wheel. Told me that I was gonna get…read morea ticket for riding my legal ebike on the trails. When I asked to buy one he started mouthing off

Great job guys. The only drawback was that it took quite a long time to get into their schedule…read more But that is testimony to how busy they are: very pleased. Thanks.

Very professional work! Once I was able to talk with an associate, I found them helpfulread more

These guys are awesome. I've changed my mind 12 times on a couple builds I need help with. They are…read morepatient and take the time to explain everything to me. I've learned quite a bit. Also, their pricing is BY FAR the best in Denver. I've been a frequent flyer at quite a few Lakewood/Littleton bike shops and these guys are my favorite by a long shot.

As I walked in with my bike, I was prompted greeted and asked if I needed help. I told the service…read moremechanic my concerns and he was very prompt in not only answering my questions but put my bike on the service stand to inspect and make sure everything was working properly. After a few mins he gave my bike a clean bill of health and explained to me what he did and if I ever had and problems or questions just to stop on in and theyll take care of it. They also have a full assortment of tools, clothing, helmets, tires wheels, and pretty much everything else youd ever need if you are are a do it yourself kind of person. Great service all around.

I had a fantastic experience at this location! Everyone is helpful, courteous, and truly knows…read moretheir ski gear. I purchased new boots in August and returned on 10/26/2025 to get them heat molded. Jason greeted me right away with a friendly handshake and went above and beyond to make sure everything fit perfectly. He took the time to listen to my concerns about my right foot, explained the process, and made precise adjustments until the fit was just right. I learned a lot about my boots just from chatting with him--he's professional, knowledgeable, and genuinely cares about his customers. Service like this really stands out. Thank you, Jason, for getting my boots mountain-ready and making the whole experience enjoyable. I'll definitely be back and highly recommend this location to anyone looking for ski gear or expert service!

Our family of five skiers has spent a lot of money with Epic over the years (three growing kids)!…read moreWe've alway had a good experience until today, when I needed to exchange a set of brand new poles with the tag still on (just a tiny bit too tall for my growing teenage son, needed to exchange for one size smaller). My husband bought the poles last weekend, without me present, and of course he no longer had the receipt, as husbands are wont to do. I figured they have our purchases on file so I went in for the exchange. One staffer was super helpful, quickly grabbing a new set of poles in the size we needed. Unfortunately when the redhead went to do the exchange, she accused me of returning used poles because the rubber on the handles was slightly scuffed--I said no, they were just purchased last weekend and the tag is still on (with the snow was bad as it's been this year, we've hardly been up at all!). I said--that must be how you sell them, because you can see this new set I was just handed was also scuffed up on the handle. Of course after that she found the order (under my phone number not my husband's) but it feels pretty crappy to be accused of something when you're just a loyal customer trying to get the right size gear for your child. I have to say, I'll think twice before visiting this Park Meadows location again. Maybe Aurora will be better.

Over the holidays we bought some items for a weight set for my son. I ordered some of it online…read moreand bought some from the store. It was very confusing and they did a fantastic job of sorting it all out and getting the very heavy order loaded into our truck. Recently, we ordered a mini stick online. It arrives in a huge box without any type of paperwork. Once opened, the stick was clearly damaged. I was very worried about returning it, thinking they would suspect we had used it. They gave us a full refund. The teens at the front desk were extremely kind and the manager was super helpful!!! Much better than average customer service!!!

Service was so terrible. Had my 2 yr old and little baby; my wife was trying to get some shoes…read morehere. The workers took forever to help us, but we waited patiently as we understood it was busy. Then when my wife asked to get the shoes they brought the wrong ones out. She asked them again to bring the right ones and we waited for 25min and then just left. Bunch of kids running this location.

WOW! We purchased Trek bikes in the past from Mike's Bikes, which used to be a Trek dealer, and we…read morebought these e-bikes from Trek in Austin back in 2021, but over time and a move, the bikes really needed a tune-up. My husband's brakes were rubbing and squealing badly, and my bike gears would slip occasionally. We pulled up to Mike's and noticed that they didn't list Trek on the door, so we called and verified that they were no longer a Trek dealer. Because of the ongoing issues that haven't been addressed correctly by other shops, we decided to take the bikes to Trek in Highlands Ranch for their Trek e-bike expertise. (I should add that we have other bikes that aren't Trek, and we will bring those back to Mike's because they've been good to us for over a decade, and they are also very knowledgeable). When we first went into the shop part of the store, we were met by a really nice young guy working the counter. At first we thought he might have been retail, but as soon as he started telling us all about our bikes, educating me about the shocks and even a clutch I didn't know existed, he listened to our concerns and knew exactly what needed to be done. I was blown away. They told us it might take a week or so to get them back, so we were pleased when we got the call this morning to come pick them up after only a couple days. We had taken our bikes to two different shops three different times in Summit County, but the issues were never fully addressed. My husband said he was going to "immediately go on a ten-mile ride in Denver" before we came back up the mountain to ensure that the bikes were fixed, but he had so much confidence in the Trek shop that he decided to forgo a ride and just come back to Silverthorne. He just returned from a ride and said "it feels like a brand new bike!" He asked me if I would write a quick review to compliment the folks at Trek for doing such a GREAT JOB. Thanks so much!

Best customer service I've seen all around all the staff is super helpful and knowledgeable and…read morefriendly above all thank you guys for keeping it real

Over the years, I've purchased two bikes from this bike shop. They have always been super helpful…read moreand kind when I've needed anything. Today I'm writing this review because I was in a jam and had a mechanical failure and they were nice enough to take a look at my bike and try to help me out. Very much, appreciated them spending time with me even though that they were incredibly busy.

Just stopped in to get some new riding shoes, helmet and a couple accessories. Big shout out to…read moreAndy - he was super helpful/knowledgeable and friendly. I'm new to cycling a needed some guidance, he was great. Shop has everything I needed. Definitely recommend.