They took my money and came out and could not fix my problem. I called them back out again 2 hours later and then I called back three days later, and I now have broken pieces in my hand. Spent good hard earned money & nothing was fixed. The owner was extremely rude to me. Will be leaving a public review on the Palm Springs website on Facebook. Serious headaches. Wished I had never called them. read more

The most pleasant experience ever for getting locked out at home. I was worried that getting someone reliable was going to be an issue but was extremely impressed with Lock Pros. With the first phone call I was put at ease by the warm and friendly voice. He said they would arrive in one hour, which was hard to believe given it was Sunday. A few minutes later I received a text that the technician was on his way and would arrive in 45 minutes, which was exactly when he arrived. The technician (John) was very kind and easy to talk to. I could tell that he was genuine and really wanted to help. Took him about 5 minutes to get the door open. The cost was also not outrageous, so another plus there. If you ever need a locksmith I would highly recommend this company. read more

Rob came to our house and he did an amazing job and he is also a wonderful human being. I don't ordinarily write reviews but his service and demeanor should be used as the model in any service industry. read more

I've use Lock Pros a couple of times. They are always friendly, professional, and keep me posted at to ETA. Today Robert and John showed up and got right to work. They were done in leas than 10 mins. Great Job Guys! I will keep using Lock Pros! read more

Lock Pros quotes one price of $86 dollar service call plus parts on the phone and adds things they did not do. They do not tell you ahead of time but they do not accept checks. Charge for Emergency Lockout Service, on normal call. To replace to small metal cabinet locks and the charge was $266.00 Lowes charges $7 for Stainless Steel Die-cast Drawer and Cabinet Locks. read more

Lock Pros - Emergency charge on normal service call. - Keys & Locksmiths Near Me - Palm Springs, California

No show. Called multiple times to ask where they were and nobody answered the phone or returned the call. 2 messages left the day of a service that was made 5 days prior. read more

I wasn't able to lock my office door because the canister was broken. Robert came out right away and was very polite but didn't explain options or costs beyond what the initial service charge was. He was about to run my credit card without telling me the how much he was charging me, and I had to stop him to ask what the total was and the itemized breakdown of fees. To replace the canister alone was $86 on top of the service call so $150 total. A completely new door knob/lock would have been a fraction of the cost if I'd had time to buy it myself. Clearly the customer is a sitting duck in an emergency situation and at the mercy of the technician. I appreciate he fixed the situation so I could leave and go home but I also feel taken advantage of. So tip for using this service: slow him down, have him explain everything that needs to be done, the options/costs before the work is done and if you have time, get a 2nd quote elsewhere. read more

Hired these guys to re-key my doors and replace a broken doorknob and lock. They kept in touch with regard to their anticipated arrival time and got to work as soon as they arrived. Super friendly, efficient, and a 90-day guarantee. Good choice! read more

Very prompt, courteous and efficient for an early call on a Saturday morning. Great service!

Robert came out our place quickly and offered a fantastic solution and was quick and did a great and comprehensive job. He really knows what he is doing and the responsiveness is second to none. read more

Fast an friendly got the job done professionally. Felt confortable recommending to a friend or family.

Robert responded quickly on a Sunday to my text asking for help unlocking my lost-key mailbox and he chose 11 am Monday to come out, but he was a complete no-show. No text, no phone call and when I tried one last time to call him at noon there was no answer. I just booked someone else - this guy is a flake. read more

I would give ZERO STARS. UNBELIEVABLY UNPROFESSIONAL SERVICE AND A RIPOFF TO BOOT. First he replaced my front door lock and the door didn't lock completely so that when I came home from taking care of my grandmother for two days my house door had swung open. It's a very big door so my house was completely exposed during Christmas. I drive home to a completely open house. I had noticed the door had opened before I left but assumed I hadn't shut it. So when I left I was extra careful and made sure to lock it carefully. Like I said, THE LOCK DIDNT CATCH AND THE DOOR WAS COMPLETELY OPEN. this was only half the problem. In addition, I had asked to have my lock replaced he said he could only get me an entire new fixture , so instead of fixing the lock I had which matched my house, he got a mismatched fixture which didn't look good on my mid century door. Not a big deal, but when he returned it was explained that he could have used the original fixture I had and when I told him this and that I didn't want the one he sold me he refused. I had to pay an additional 100 hundred dollars PLUS THE.L COST OF HIS CRAPPY DOOR FIXTURE to get my lock back and working. This after his original lock DIDNT EVEN WORK. He said he explained it correctly, but I'm fairly sure he didn't and even if not it's very bad service. He said he would take 30 percent off my bill but he would still charge me the full amount for my old lock to be replaced PLUS 30 dollars to return (without refunding anything of the previous lock that didn't work.) clearly he just wanted to sell me his tacky lock that cost me another 100 dollars. So when I called to tell him my front door was completely open for god knows how long because the one he installed didn't lock he still didn't offer to replace the lock complimentarily. I paid him yet ANOTHER 108 DOLLARS because clearly I'm a pushover and also I simply didn't want to tolerate him being there any longer. VERY UNPROFESSIONAL. Like I said he argued and said of course he explained what he was doing and the pricing, but I can assure you that wasn't the case. My house is a mid century wexler and I wanted to keep the original fixtures and would have paid 15 extra dollars to keep them. I'm sure he simply wanted to charge me for the extra lock that didn't A) match my house or b) or work at all. Unbelievable. I've called them years before and they were always great, likely they have a new person who is NOT GOOD. Do not trust these people. read more

Awesome service! I was locked out of my car at school, of course I left the keys inside of my locked car. Thankfully Robert was the first person I called and he got there within 30 minutes. Impressive. He opened the car with ease and turned my bad day into a great experience! Super professional and polite. I will definitely be keeping his number for the next time I lock my keys in the car. read more

Lock Pros were very responsive and great customer service. They took care of a lock issue at one of my rentals. I would call them again if I needed another lock replaced. read more

Wow! I had excellent service after breaking my key off in my lock. Robert came out to help me and was here in no time at all! He was professional, personable and did an excellent job at a reasonable cost. If I ever need lock and key services I would use Lock Pros again in a second!!! Two thumbs up!! read more

Very quick service by Robert, the manager of the company. He came out and assessed the situation within 20 mins of calling and was able to successfully open 2 locks with ease. Highly recommend, thank you again! read more

Great service. Reliable and good communication, and best of all, they stand by their work. When one of the locks wasn't working properly a few weeks later, they came back for no charge to fix it. read more

Wow Thank You Robert from Lock Pros. There Service Was Excellent and Most Importantly Fast Specially For Some That is Locked Out There Vehicle and Last Thing to Worry About in the Desert is The Price No Worries they Afeared me Discount and Fair Pricing Don't Hesitate Give Them Phone Call read more

A bad address for this business. The neighborhood is all residential and nothing to indicate a locksmith business. read more

Fabulous!! I had made a reservation with s different company originally, well those guys didn't show up so I called Lock Pros... they arrived in 15 minutes! Their prices were better then the no-show competitor and Robert was really friendly and professional. I highly recommend this company and will use them again. read more

Just used Rob from lock pros and have to say he came in to a commercial building where we lost the keys . He came on time and went right to work taking a part the doors and was able to not only have a new key but make it only one key throughout the building. I am very happy with the service and will use him again. Thank you Rob for doing great work read more

EXCELLENT!! It was a Sunday, it was hot, and I was exhausted. Then I couldn't get into my condo--the key I had just had made did not work! II was dreading the expense and the wait, but I called Lock Pros, and Robert sent his tech out right away. The service as excellent and the price was very fair. read more

I called to make an appointment for a lock repair the night before for the next day at 11:00AM. Nobody bothered to show up. At 11:40AM, that day, I called and got their answering machine and left a message. It's now 3:00PM and still no call back nor has anyone showed up. What a waste of time waiting on someone who didn't even bother to call. read more