I had a tooth extracted this morning with Dr Koli. I couldn't ask for a better dentist. She is…read morefriendly, polite and the best dentist that I've ever had. You won't find a gentler dentist. She gave me three shots of nova cane, the last one in the roof of my mouth, I never felt any pain. Dr Koli explained everything she was doing. It's not fun having any extraction but she makes it very comfortable for me.

Jim was very knowledgeable and informative, and I felt like I left knowing what I needed to doread more

dr. Farley is the best. I was really worried when my granddaughter needed braces. I thought she…read morewould freak out and be miserable BUT she did great! She has not complained once about her braces!! thank you Dr. Farley and his amazing staff!

I should have written this review in July, however now is better than never. I went to Dr. Farley…read moreto replace my bottom permeant retainer that I had placed in NC, then again in CA, and once more at a different Orthodontist in Amherst that charged me $300 to do so. Dr. Farley and his staff were super friendly and worked with me to make sure that I could keep my beautiful smile. If I ever have any issues I will be sure to go back here. I would also recommend him to anyone and everyone!

Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

My son has been going to the St.Catharines office for 4 years! Today his braces were taken off!!…read moreEveryone that works there is so kind and was very helpful during my sons visits. his teeth are beautiful. We are very happy with the results.

I have been extremely happy with Dr Pershad. My teeth were an exceptional case and required a huge…read moreamount of movement to get them lined up. I'm very pleased with the end result. The staff are very friendly and will take the time to answer questions when asked. Appointments are prompt. I normally only waited a couple minutes before called in. I highly recommend them.

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.

I would normally give this place a 5 star review, however things have changed, like they always do…read morein time. All new faces. Both my children came here and have beautiful teeth. I've actually been a patient myself here and they've always taken care of me. But this time when the lingual wire behind my bottom teeth had broke and was tearing up my tongue ( talk about pain!) over the course of a few days and seeing their office is closed Friday, Saturday and Sunday, I promptly called Monday morning and left a message ( which I had to recall them because they never got back to me ) then to my dismay after explaining what I thought to be a rather sudden emergency, I was told they couldn't fit me in for another 10 DAYS !!! I was out of my mind crazy, especially since I've spent 12 years going there (4 years for each child and myself) and I know they usually have a morning window for emergencies. The woman who I was talking to made me feel like she was DOING ME A FAVOR by giving me an appointment 10 days from now. Made me feel like it wasn't an emergency, well, I beg to differ on that. Because it wasn't tearing up HER tongue. Finally after having to raise my blood pressure on this call, she was going to have to get back to me because she has to "move patients around". She did call me back about two hours later and was able to get me in the next morning. Egad!!! I guess if things like these change so does my rating. Hence 3 stars.

I'm not the patient, my sibling is. They have been here for the past year, where on multiple…read moreoccasions they have had them wait for 2+ hours past their appointment time. Usually i'm not one to complain about a business, especially during COVID-19 -- but today took the cake. When they usually have us wait for the time being, we're super accommodating to it, we get it. Today on the other hand, it has been brought to my attention that not only did they change my sibling's appointment time, but the receptionist also yelled at them. It's evidently shown that we're not the only one that has experienced this issue, as there is a lot of comments regarding lack of communication AND scheduling. They were scheduled to come in at 4:00PM, as confirmed via text reminder, coming in at 3:52PM, reception tells them their appointment is at 4:40PM. My sibling states that their appointment was scheduled at 4PM, with proof. After showing said proof, reception has them sit for AN HOUR before being shown. Hour passes by, they take them in for x-rays, then have them go back outside with no further instruction. My sibling is texting me freaking out because they don't know how they haven't been seen them for their appointment (for their braces). Another hour passes by, it's literally 6 now. KEEP IN MIND THEY CLOSE AT 6. They ask when they'll even be seen, reception tells them "you were called" and my sibling states "I was in x-ray" . reception REPEATS like it's supposed to make a difference and the other receptionist had to vouch for them that they were legitimately in x-rays when they called. Ultimately, my sibling waited 2ish hours just to get x-rays, not to be seen by anyone, and an interaction with a passive-aggressive receptionist. Such a lack of communication in this setting. Be warned.

Dr. Rand and her staff are a delight. Everyone there is so kind and helpful. I didn't start…read moreorthodontic treatment until my mid 20s and felt a little silly showing up with such awful teeth. They all took their time and explained my options to me. I ended up going through an Invisilign treatment and was very happy with the results. When I went for my appointments I never had to wait long, the office was very well run. I still go periodically for retainer adjustments and everyone is still friendly and helpful. Highly recommend!

So excited to start my journey to beautiful straight teeth. Came in for my consultation and to get…read moremy impressions and pan scan. Next appt. I'm getting spacers. Very professional office. Staff is super friendly. Building is clean, welcoming. They are up to date with current practices for their field. Diverse selection of music for everyone to enjoy. Accommodating when it comes to schedules. They have a sense of humor. I could go on and on.

I'm so grateful that my daughter's smile is in great hands. Dr.sperber is the guy that other…read moreorthodontics refer their complicated cases to. So why not go to the best right away! My daughter has been a patient here for the last six months and so far I'm very pleased with the professional service I am receiving. The appointments are like military clockwork. I have never had to wait longer than the time arranged. The price is very competitive compared to the other three quotes I received. I also noticed how much Dr. Sperber gives back to the Whitby community through team sponsorships and school scholarships. He also offers a fun incentive of gift cards for the kids that are brushing their teeth properly and wearing their device regularly. If you are facing this investment please schedule a free consultation and see for yourself the level of service this office provides. You won't be disappointed!

Weary about leaving reviews on medical offices because everyone's experience is so different…read more Here's mine: First visit with my toddler. His first ever visit with a dentist. They were FAST. appointment was early 9am so that could be part of it. Almost no waiting to be called back. The hygienist was great with kids. The dentist was nice. They were quick and talked to him the way toddlers need to be talked to. Kind and sweet. He got to pick a toothbrush (BLUEY) and stickers. This place was recommended by our regular pediatrician and I have no complaints.

the absolute worst!!! don't waste your time. rude incompetent staff. Was told four children had…read moreappointments only to show up and find out that instead of rescheduling for the four they only made one appointment and were unable to accommodate us that day. Then we sat there waiting for over 45 minutes past our appointment time for the one kid to be seen