Store Manager greeted me with kindness and was knowledgeable. I had a 9am appointment, Edwin and…read morehis team were prompt to get in for an oil change and tire rotation. This is my go-to place for servicing my vehicle due to fair pricing, knowledge employees, and fast service!

I would like to report a quality control concern regarding my recent visit to Marvin's Tires and…read moreBrakes, located at 5510 Waldo Beach Rd, Fayetteville, NC 28306. I visited this location on July 9 at approximately 9:00 to have my tires balanced and my vehicle aligned. During my visit, the team working at that time appeared very disgruntled and did not give the impression of a professional or customer-focused environment. While the technician was working on the tire balancing, I noticed that he was adding new wheel weights without removing the original weights that were already on the rims. I also noticed that he was not cleaning the inside of the rims before applying the new weights. From my experience, wheel weights may not stay properly attached if they are applied over dirt, brake dust, or residue from the brake calipers. This can cause the weights to come off over time and may result in the tires becoming unbalanced again. I also observed the technician using a chisel to remove wheel weights, which gave me the impression that he either did not have the correct tools or was not using the proper equipment for the job. That raised additional concerns about the quality control and professionalism at this location. I brought my concerns to the manager's attention. Unfortunately, the manager did not appear professional or customer-focused during the interaction. He seemed unhappy to address the concern and did not communicate with much tact or courtesy. At this point, I would not recommend this location to anyone. When comparing the price with the Ford dealership, Marvin's Tires and Brakes may have been more economical for the balance and alignment, but based on this experience, I believe the dealership would likely have provided better quality control and a more professional service process. My concern is not only about my vehicle, but also about the quality control procedures at this location. Tire balancing should be done correctly the first time, including removing old weights when appropriate, cleaning the rim surface before applying new weights, and using the proper tools and equipment.

While they were nice and friendly, they put my parts on wrong and tried to lie to me about it. It…read morewas a cluster. Went to another mechanic to get it done right

I had to wait a week & a half to get a few things done to my car & that really want a problem for…read moreme as long as the issues was fixed but the parts he had to order I was charged almost double what they cost. Then what really top the cake is when I did get my car back it had an issue I didn't have before smh. My being a female had a lot to do with this bad experience labor work that wasn't even complicated to put parts on was 1000.00$

A Big Tire and Brake Company hire them to put a replacement engine into my truck since they blew up…read moremy original motor with mechanic error!! They have NO proper documentation from the other engine ...SO I have no idea how many miles is on the engine that they put into my Truck!! They left my truck extremely dirty, parts were not put back properly things were left exposed underneath my dashboard, grease all in my truck on the seats, floor mat on my door panel was full of grease my antenna is coming off on the outside the liner is coming off underneath the front windshield!! ... I would never recommend this company to anyone extremely rude unprofessional caught them in many lies!!! I am very disappointed in this company be aware!! They are very suspicious And not doing what's right for their customers!! Put you on hold and leave you on there never answer the phones we tried to call back!!

My wife and I are regulars at Cain's Auto Shop. Oil changes, brake/rotors and tire rotations. These…read moreare a just a few of the things I get done here. John runs an awesome business which is very hard to find around here. Prices are fair and they are super quick. Don't waste your time with other chains and shops that only care about your money.

Called C and J Tire and Auto Repair. Front desk explained me everything about the issues with my…read morevehicle. Without doubt, these folks knows what has to be done . High temperature warning is gone. They replaced it and done deal. No need to worry. I will always come here first and be welcomed and appreciated. Thanks for an outstanding service.

i reached out initially to get a quote for an alignment. i was quoted by james $128 after taxes. he…read morewas super friendly and helpful and promised my car be done no later than end of day. they don't do appointments, only walk ins. i came in on a thursday afternoon and was in and out within an hour. the lady at the front was super friendly and helpful. they do offer military discounts on oil changes and other services, but not alignments. i was super happy with the service provided, the professionalism of the staff, and pricing. would definitely come again in the future.

So I needed a brake light replaced, Jason said everyone was at lunch, but he came out and replaced…read moreit himself. Said I needed 2 new tires, he ordered them, made an appt to get them done next week, and he put in the book the price for the tires and the brake light to be paid on my next visit. Unreal service-this place is the only place I will take my cars. Thank you!!!

Great, honest customer service. Won't go anywhere else from now on. Found problems Toyota service…read moredid not.

Service.. as in work on my VW was top notch. Everything that needed was fixed a price that was…read morelower than anything around, they also informed me on future repairs. And if you call them they always answer on work hours . Love this place

Every tech there was very helpful, I was with my 2 children when vehicle was having issues, they…read moredid inform me that they did not work on vehicles that are not Volkswagen or Audi but my car was misfiring and they wouldn't let me leave knowing that I had the babies in the vehicle with me, that alone says a lot about everyone there, it was 4 guys, I don't remember there name lol but 1 black, 1 Asian, and other 2 appeared to be Caucasian, they made sure that my car was up on its Maintenance before I left doing more then just the coil packs that were needed, topped off my oil, trans, coolant, and windshield washer fluid lol talk about be spoiled. But I appreciate you guys snd thanks for making sure the babies and myself were safe before taking off!!!

Owner Paul is amazing! Super friendly, knowledgeable and does great work! Plus at a great price…read more Would recommend to all my friends and family.

Our family was driving from Charleston to the Outer Banks (pulling an RV) when our truck started to…read moreoverheat. We called several places and were told that they were all too busy to help us. Then we got Paul on the phone - he too was very busy but told us he would help us out. Luckily we were right down the road so were able to get to him. Paul and his team were so courteous and helpful!! They got us right back on the road quickly!! If we were local, we would take our cars to Paul every time!! We are so very grateful!! HIGHLY RECOMMEND!!!

Very fortunate to have found this place from a referral. Quality work, honest, don't overcharge and…read moreprofessional! After they fixed a problem with my son's truck that two other mechanics couldn't diagnose, we have brought three other family vehicles there for repairs, 100% satisfied!

I almost hate to leave this review as I don't want him to get too busy! (Appointment suggested.)…read moreAfter a couple of bad experiences in Fayetteville at a mechanic, heard about this place from a friend. Ever paid a mechanic MORE than what you're charged? We are so appreciative of his services and how much money he's saved us, that we did! This is based off several times taking my husband's truck to him for various things - big and small.