I wanted to write this review on May 8, 2021.
I've thought about writing it everyday since May 8th.
Thank you for your professionalism + kindness Jay.
Story :
I lost a key to my place.
Did my googles, picked the first 2, 4 stars, read them chose one and scheduled an appointment.
The tech showed up in a mini van with a huge dent, no business logos, no company shirt, etc.
Red flags I ignored.
I was not aware that calls would be dispatched out to contractors.
I also never considered fake reviews on sites.
I felt very uncomfortable with that persons work + IMMEDIATELY called Lockworx upon their exit.
I explained that the last company dispatched their calls out and if his did the same I would continue making calls.
I was very upset, Jay listened to my concerns, was very calm and kind. He then explained that he was a local business and could be there to assist, shortly.
When Jay came in he politely, asked if i would share what happened. I shared my experience and why i was getting my locks changed twice within an hour.
Jay educated me with tips to search for a good company in the future, about using local business. Of course I will always use this company for any locksmith work + will only refer Lockworx to anyone asking me for a referral.
Jay rekeyed my locks at his truck and charged $50 LESS than the company with no branded vehicles or attire.
Thank you Jay.
For being human first and professional second. I am so happy you were the person that showed up and gave me back some piece of mind and a few laughs .
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