Paid them in full, trusting that they would come back the next day as promised to finish the work. Over 3 months and $600 later, they still have not fixed the problem and ignore efforts to communicate about it. read more

Its been 3 months and the lock we paid to have fixed is still not fixed. No showed fto multiple appointments to fix lock.

Bought a new car with one key. Took a new key into dealership to have programmed. They told me after 7 hours, they couldn't do it. Gave 24hr a call, they came out and knocked it out in 30 mins.. very friendly and do great work. Thanks guys read more

We called 24 hr lock and key to fix our condo gate locks. 600$ and three months later and the locks are still not fixed. Even after communication with the owner. I do not recommend them at all. read more

If you like to waste your time, pick these guys. I can not even count the number of times I have set appointments that they have not shown up for in the last 3 months...of course, I already paid them. Stupid, I know. read more

I had a very disappointing experience with 24 Hour Lock and Key. After a long back-and-forth conversation where the technician collected all my car details, photos, and made multiple calls, he quoted me $260 to program and make a new key. I refused the offer because the price was unreasonably high - I had previously made and programmed a key for the same car model for only $120 elsewhere. Shortly after I declined, I received a text message with a different and unauthorized charge - clearly an attempt to pressure or trick me into accepting the service. This behavior is unacceptable and shows a clear intent to exploit people during stressful or urgent situations. I do not recommend this business to anyone. Be very careful if you contact them -- always compare prices and get written quotes in advance. read more

24 Hour Lock and Key - Keys & Locksmiths Near Me - Portland, Oregon

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EXTREMELY UNPROFESSIONAL WORK! I would Never recommend! All that was required was a re-key for a newly vacated rental. Instead, they literally drilled out a front door lock, then left all the shavings and hardware where they fell and left, then charged me 292.00!. Unfortunately, my management company could not stop payment before they cashed the check, hence this review. I requested the owner call me directly if they still disputed, but never heard from them. Apparently, cash is worth more to them than a good review. Please view the uploaded pictures and judge for yourself. These were literally taken when I opened the front door to view the property the next day. Pictures dated Sept 12, 2024 read more

24 Hour Lock and Key - EXTREMELY UNPROFESSIONAL WORK! I would Never recommend! All that was required was a re-key for a newly vacated rental. - Keys & Locksmiths Near Me - Portland, Oregon

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My experience with 24 Hour Lock and Key was positive. Omar arrived on time, same day as I called, and also made time to fix keys on a second vehicle that I had not planned to do. I found prices to be reasonable and fair. I attempted to program keys myself, as I had done so on previous vehicles, but this was more than a DIY job. read more

Do not, under any circumstances, use this business. I find it hard to imagine this is a legitimate business. The technician showed up in sweatpants and a locksmith sweatshirt with a different business name than 24 Hour Lock and Key. When I declined the quoted service, he tried to coerce me into paying it, asking what I was going to do all day if I didn't pay. His car was unmarked and his front license plate was missing. When I asked where it was, he said it fell off and asked me if I had a screw to put it back on. Asked, "What am I supposed to do?" when I said no. When I asked him for a business card, he showed me a magnetic business sign from his car and asked "Is that good enough? Does that work?" The phone number on the sign was different from that listed on Google and Yelp. The texted receipt for the $35 service fee (and $4 card fee) listed the wrong service address and no business name whatsoever. No one on the phone (several different phone numbers used for one incident) identified the business when they answered. I feel violated and vulnerable knowing they have my home address and credit card info. Update: after getting texts to my personal cell from two different numbers, I was offered a refund and was asked to take down my negative review in exchange. Again--generic email, no explanation of service on invoice. No business name on any documents. read more

24 Hour Lock and Key - Receipt with wrong service address and no business name. - Keys & Locksmiths Near Me - Portland, Oregon

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I own a rental property in Oregon, but I live out of state. My property management company contracted with them to rekey the locks. Four locks, all with Kwikset smartkey locks. You slip in the old key, do a quarter turn, slip a small tool into a special slot, and then insert the new key and turn it. I could have done all four locks in 10 minutes, easy. They charged $333.00. A complete rip-off! read more

I called to have my lock on my car door fixed. I waited at my car at the time we'd established, no one. I had to call to inquire about the status of the technician to see when they'd arrive-- the guy on the phone couldn't tell me. The technician called me soon after to say he'd be there in about 20 minutes, 30 minutes+ after the time he'd said he'd be there originally. Once he arrived it was clear he had only brought the tools to deal with a car lock out. I did not just need to be let into my car, I needed the lock itself fixed which is what I'd requested. He said "Oh well I wasn't prepared for all of this", seemed annoyed, and then tried to still get me to pay $150 to let me into my car. I declined because that didn't help my actual problem and is not what I called for, but still had to pay $50 for him coming out. Not a good experience. read more

Do NOT make a car remote key from them! I'm not even putting 1 stars! I called them at 7am on Thursday, they said their technician would call at noon. I didn't hear anything so I had to call them. They said someone would come between 3-6pm. And he sent me text at 9pm on that day. I have kids and we are going to bed. They text me next day but I didn't trust them anymore. They text me on Saturday again and I let them do. And now I've been use if my remote key for 3 days. I have to press the buttons so many times to open the door. I paid to make one for $360 and I got a key that doesn't work properly. They did the worst job. And I have to chase them again for this problem! WORST WORST WORST! read more

This company was Amazing !!! Needed Togo out of town and had someone try to break in . After attempting to fix myself I quickly understood I needed a professional. Lol . Called 24hr @ maybe 9pm with-in 45 min the guy showed up and looked @ it . By the look on his face I thought it was going to cost a small fortune. However took him about 45 min to install and fix .. Thankfully I was able to secure my house before my trip !! Thank you so much really appreciate the help . I give this a 5 and 2 read more

Lost my motorcycle key Called around for really expensive quotes. One told me it could cost up to $385? Had to talk to key techs to get any idea how much it might cost for a "hard quote". Texted Omri via text. Lowest quote and told me 8am the next morning. Other places could only give a "window" of show up time. He picked the lock and cut a new one with me jabbering in his ear the whole time. He shared some of his world class adventures including pics. Wasnt sure if I should just pay him or offer to adopt him. He is such a nice man expecting his first child. Great service and a great memory. read more

Still never commented on my response. Obviously trying to sweep it under the rug. That's what you get from companies nowadays. They risk your life for and you get a generic response. read more

24 Hour Lock and Key - Generic response - Keys & Locksmiths Near Me - Portland, Oregon

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I locked out from my place and called 24 Hour Lock and Key. One tech arrived in 30mins, it was quick! The tech opend up my front door in 30mins without damaging it. Overall it was great! Except the fact the estimate was $75 , but I had to pay $145 read more

When I called to book a rekey for my home the receptionist was friendly and helpful. They were able to get me on the schedule very quickly. David arrived on time. He was really friendly, efficient and helpful answering my questions. Based on my experience I would highly recommend this business. read more

I don't often write reviews but the help/service that we received from Eric at 24hr lock and key was soooo good I needed to share it with the world. I was out of town and got a call from a neighbor @ around 5pm that someone had broken into our building through the front door, and propped open the back door. I called four different Portland OR area locksmiths and landed on 24 hour. They were prompt, super clear communicators, did great work, and truly seemed concerned not just about the functionality of the door and lock, but also the look, and price. I initiated contact with them around 6pm, and they were onsite within 45min. Eric bored out and installed new auto locking deadbolts on two doors by 10pm--they were punctual, clear, patient, hardworking, and diligent. Would work with them again in a heartbeat! read more

I called and told them that I needed to get into my car. The guy said the price is $75-150. When he shows up its $150. I said so when is it only $75 he said that the lower price is for mail boxes and stuff like that. So he lied to me over the phone because he knew from the phone call it was a car lock out. They just don't want you to say no over the phone so they mislead you on the price. dishonest. I am not the only one that this happened to. Look them up on google and you will get the same story from several other people. They are dishonest. read more

This service is just amazing!! Called yesterday afternoon & scheduled appt for this afternoon window 12p-1p. Was contacted by Diego ( locksmith) Saturday AM to confirm. He arrived 30 min early! Reprogrammed my new key fob with no problem, after I had been told that there was no way it could be done( by the person where I bought the replacement). Glad I did more research before I gave up! If you need a fantastic locksmith- CALL 24 HOUR LOCK & KEY!!! read more

Absolute bait and switch, and literally the most unprofessional interaction I've ever had with a business or technician. They quoted us between $85 and $113 over the phone to get into our car (we were clear that the issue was that we were not able get in because someone had tried to steal the car, and had damaged one tumbler and broken a key off in the other), and then when the guy got to the vehicle he quoted us $185 to get the broken key out of the useable lock. When we refused and said this was not what we'd been quoted, he asked for the service fee to come out. They had never mentioned a service fee on the phone during the initial quote. When we declined to pay that because of the misquote, we were told "well, I was going to do the job for what you'd been quoted but now I won't because of how this went down." Unbelievable. read more

Update: I received a call this morning and the customer service was great. They refunded me a portion on the fee to match the range and apologized for the sub contractor not wearing a mask. Did not wear mask or show concern for social distancing but that's off little concern to me. Called and quoted 75-130 for opening front door. Doug arrived and charged 150 without assessing situation. Said it would take 15 minutes. It took 3 and walked away laughing. I am happy to be inside again, but don't appreciate being charged over the quote for what seems to have been very simple for him. read more

Called 24-Hour Lock & Key this morning and Mike called me back within minutes and he was at my door with 30 minutes. He gave me a quote, he was fast and very professional and personable and finished the job within 30 minutes. I highly recommend this company. read more

I would never recommend this company if anything I would warn people to stay away from them. You ask a question they have multiple different answers from representatives you can never get the same answer. They have no problem taking your money but if you need to cancel because you've got a solution they won't help you and they continue to keep the money. Never recommend them. read more

They came out shortly after providing a wry competitive quote. The process was very quick and they were quite professional. Would use again. read more

Stay away from this company! They do not train there technicians and just throw them out in the field with no experience. They do not pay their techs well and lie to them. They have no clue how to dispatch and do no vetting on the customers. they leave the pricing up to the technician and let them hang out to dry. Do not use this company- go with David lock or someone that has been around that trains their employees read more

David came out less than 24-hours after we called to make an appointment. He quickly accessed the situation with our faulty old lock and replaced it with a new one in about an hour. Easy to communicate with, quick service, fair price (he discounted the part to offset the labor charge a bit) and they accept cards via a mobile card reader system. I would recommend and I would use them again if needed. read more

Kerry is a lifesaver! I lost my mailbox key and he responded to my request within minutes. An hour later, everything was fixed and I had new keys in hand. His price is also very reasonable...less expensive than many of the other quotes I got. Thanks Kerry for making this such a painless and easy experience! read more

I needed to have a remote for my 2017 Nissan Altima programmed and I started with Davis Lock and Key in Beaverton. They told me they don't program car remotes purchased online and if I wanted them to do it, it would cost about $300.00. I then called 24 Lock and Key and they came to me house free of charge and programmed my keyless remote in 15 minutes for only $99!!!!!!!!!!!. Diego's customer service was over the top!!!! I would highly recommend them to program your car remote or make your house keys. I am extremely happy with them!!!! read more

Kerry was very kind and courteous. He worked very quickly and got my door open in about 5 seconds. It took about 30 mins from the moment I called, to the time he arrived to my house. I would echo the other reviews in that the pricing should be more transparent. The operator told me "starts at $75" but when Kerry called, he told me about the $29 service fee. And THEN when he arrived he told me there was ALSO a $25 operation fee on top (why?) but then did me the "favor" of knocking that off because I complained about the additional fee and because my lock was so easy. read more

Instant and friendly, helpful service, reasonable price. Kerry was great.

Great service. I can't remember his name (maybe Ross?) but I was impressed with the way he communicated with me. He let me know his eta and he contacted me when he was close. He arrived sooner than his eta (awesome!) and he was able to open my car quickly and efficiently. I was stressed about locking my keys in my car but they got the job done faster than I had hoped for. Reasonable price and I gladly tipped him 20%. He absolutely earned it and saved the day! I really hope that I don't lock my keys in my car again but I know if I do, there is an amazing company that will help me. The whole experience was positive. From the woman who answered the phone to Ross (?) saving me! Thanks guys! I hope you know how much I appreciate you. Don't settle for less and contact these guys! read more

Great service. 30 minutes after I made the call to mike at my residence to unlock my front door. My only "feedback" is for the operator to provide the full price for the call. She left out the "service call" fee of $29 (in addition to the $75). I recommend the service due to the responsiveness although there are other services that are slightly cheaper. read more

Quick, courteous and efficient! I had a stuck lock - I could barely lock and unlock it because of an expanding wooden door. Omri responded to my quote almost immediately and was at my door within half an hour. He quickly resolved the problem, and everything is now in perfect working order. He even added some WD-40 to the creaking hinges. Thanks, Omri! read more

I have to say this was one of the best experiences I have had with a locksmith Kerry was professional and down to earth. I would recommend them for any needs you may have. Kerry your a asset to this company and should be recognized for that read more

Quick response and communication. I needed the lock to my storage shed opened on short notice. Omri gave me a quote and within 15 minutes it was scheduled. Omri called me in the morning and arrived early and Worked quickly to get lock open. Thank you!! read more

Kerry was an absolute superhero who came to our rescue! We had lost the keys to our Club on our steering wheel after going and seeing a movie, and Kerry showed up promptly, was extremely courteous, and got the job done quickly. I definitely will call 24 Hour Lock and Key again if we find ourselves in a similar situation! Thanks Kerry! read more

24 Hour Lock and Key - The end result of Kerry's rescue! - Keys & Locksmiths Near Me - Portland, Oregon

We called last night to get help in regards to a key fob not working. Found out it needed to be reprogrammed to the car. 24 Hour sent us someone to help, and they wiped the fob completely from the car because a "chip" was broken in the fob. Left us with no way to get into the car, lock it, or start it because they had no key for us. Basically stranded and having to get it towed today to a dealership. The guy was nice though. read more

I accidentally damaged my car key and found 24 Hour Lock and Key LLC here on Yelp. I called and the technician showed up quickly and was very professional. He was able to help me get back on the road ASAP. I'd definitely recommend this to friends and family. read more

I was coming from chiropractor appt when my key broke off in my door(WTF) I never had to call a locksmith, so I was kind of worried but I called lock and key we set up a time and they were very accommodating! Kerry came out to me and was very upfront with me about the work and costs! That means a lot because women get over charged a lot just because of the lack of knowledge. Kerry was super sweet and helpful I'd recommend anyone with key troubles to go here!! Thank you guys read more