Listening to the customer Getting the details straight. If you can't deliver the type vehicle that I am looking for then say so. Moving on to another dealership that pays attention to what is being asked. read more

Bought off the showroom floor, 2021 Tundra. Next day check engine light goes on, call the sales ladie they set ut up for next day service. Next day I'm asked how I want to tow it in...no you make arrangements and get it serviced. 5 hours later they pick it up. (good thing I didn't wait for tow the previous night!) Three days later they say it's ready, I ask about what was inspected. I pulled the code & knew what causes were, oil pressure, oil pump, oil pressure sensor. Service manager was shocked I knew what I was tallkng about. With in two weeks, infotainment screen goes blank 3x. Dealer never returned my calls or responded to my request to rewind contract, I wanted out! Ended up trading it away for a Silverado. Dealership got their money, they didn't care after that!!! read more

Lodi Toyota - Car Dealers Near Me - Lodi, California

Shelby the receptionist put me on hold while I was talking to her, transferred me to someone's line that's not in office, and kept doing this repeatedly the following times I called! Not only that! But I also need my speaker replaced, my vehicle is a 2023 and is covered under warranty and they refuse to replace my blown speaker. They refuse to let alone do the proper testing! I would never come here again, they are racist, and they are hateful. They don't deserve any service or any work! They need to do a clean sweep and replace the workers read more

was In a horrible car accident in February. When car shopping Manuel V was absolutely amazing! Talk about a guy who knows his stuff. He went out of his way to make sure I was absolutely comfortable and really made sure I would pick a car that would still put me in a good financial spot. Miss carol in Finace was absolutely amazing , she helped me in more ways than one. She took the time to explain everything and made sure I was take good care of. I ended up coming a cross some issues with the finance company manuel helped me every step of the way and helped me get my situation taken care of. Talk about great amazing customer service. And going the extra mile. I'm beyond great full for this staff who truly truly helped me and made me feel like family and gave me a wonderful experience. read more

Lodi Toyota - 2021 Toyota Camry - Car Dealers Near Me - Lodi, California

I had to come here and give this facility a five star review. I just had my car serviced and had a little issue. I did let them know and the service manager called me right away and talked to me. I was happy with how fast they responded and willing to make things right. Thank you Lodi Toyota. read more

Very shady dealership. Did a KBB instant cash offer and got a reasonable quote. Lodi Toyota called me within 5 minutes of completing the KBB offer saying they wanted the car. Talked to them and explained the car has more options that the website would not let me enter and explained the offer should be higher. They agreed and asked for me to bring the car in. I brought the car into the dealership for their appraisal. Everything was good. Went back inside and was asked what I wanted for the car. Showed them the instant cash offer on KBB. Explained the car had additional options that I couldn't enter on the website. Brought a printout of my sales sticker from the dealership I purchased the car from. Sales guy goes to his manager and they chat. He comes back with an offer $2k below the instant cash offer. Their reasoning was that they would have to take the car to the manufacturer's dealership for an inspection (brought maintenance records from 300 miles prior), smog and register the car (it's a 2021 and I just paid the registration this month). Their logic makes no sense. Not honest and trustworthy at all. read more

Lodi Toyota - Email from dealership - Car Dealers Near Me - Lodi, California

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The owner, General Manager, Mr. Mike Lahham was the main reason why I got my dream car here. This was the very first time, the owner himself was the one who helped me from credit application till I got the loan. Very rarely that the GM himself will help an ordinary person like me. Unbelievable! But yes, he did it. Me and my husband don't have good credit. We're even below average but he made it possible. He has a BIG HEART for everyone. In his eyes everyone should be treated equally. Special mention to Eric of Finance who had been so nice and accommodating, explain every single details. Also special mention to John or Johnny of Sales helping us with the papers and showed us how to use the special features of the car. Awesome people and excellent customer service. read more

My husband and I had an amazing experience at Toyota Lodi! We were helped my Emilio and Chad; however, every staff member at this location was helpful to us and made our experience worthwhile. They made us feel very comfortable. Big shoutout to Emilio for helping us get started and CHAD!! for their awesome commitment and hard work to ensure everything went well with our purchase. You can tell they really care about their customers. We will definitely recommend our friends and family to this location! Thank you Toyota Lodi for everything!! If you have any hesitation - please don't! You won't regret coming to this location :) read more

Cannot really say enough good things about this dealership. Hubby and I wanted to upgrade to a hybrid and they were able to help us out with a new 2020 RAV4 Hybrid. Josh was so communicative and constantly kept in contact with us all throughout the time he was trying to find us the right car. Very personable and easy to work with. He was able to give us the info we needed without all the extra embellishments most car sales men are stereotyped for giving. Corey in finance, that worked with us to sign our contract, was very knowledgeable and even with ALL the paperwork we had to sign, it seemed to go quick since he was so efficient and organized. There was a missing part on one of the pieces of paperwork and he took the time to correct it before we signed anything. Made sure we were comfortable and understood everything we were signing. Overall the employees we worked with were AMAZING and genuinely happy and excited for us to get this car. Thanks again! read more

Lodi Toyota - Car Dealers Near Me - Lodi, California

One of the worst dealership I've ever seen, trust me, don't deal with this company no matter what. Crocks management, one of the worst finance department, you spent your money there, and they make you feel unwelcome, focusing how to rip you off. I'm unhappy, unsatisfied, I don't recommend any one to deal with this dealership. read more

More like "We say No"....if I could give zero stars I would. I came in to test drive and possibly a 2004 BMW 3 series which I liked and wanted to buy. I told them I have challenged credit due to being a student and they said they would work with me. After the test drive they made me go through all these hoops just to try to get financed through them. BTW even though I am a student I make more than enough money to support myself as well so making payments on an 8000 dollar car would be no problem. I felt like I was led on just to be laughed at in private like stupid kid thought he was gonna get the cool car...not on my watch. Honestly they will really have to do something to make me even want to step through those doors let alone buy a car. I say "NO" to you Lodi Toyota screw you guys I'm going home. read more

Today I came in looking for a car to purchase. And as usual others like myself would negotiate the pricing. If the price wasn't right you, the customer can choose to not purchase the car. THE RUDE, IGNORANT sales manager KEVIN GERATY told us that we wasted their time by negotiating and started talking about us in a very disrespectful manner to his other associates. He also insisted us on giving him $100 for supposedly wasting his time. I WOULD HIGHLY RECOMMEND ON NOT COMING BY HERE. DO NOT WASTE YOUR TIME. INSTEAD, just go to other Toyota dealers like Elk Grove where they are kindly happy to help even if you decide that the price was not right for the car that you chose to purchase. No customer should ever get treated that way. And if the price is not in the range of the customer, ANY sales associate should not belittle them or make rude comments about wasting their time. It is their job to help and negotiate. ITS NOT LIKE THEY'RE SITTING ON THEIR ASS ALL DAY AND WAITING FOR A CUSTOMER. read more

Lodi Toyota - This is the man that should be fired for disrespecting us, the customer, for negotiating a price and telling us we wasted his time. - Car Dealers Near Me - Lodi, California

Not sure who you have answering your phones in the late afternoon right close to 5pm, but she is rude AF! I'm sorry that you do not like your job, but don't ever let the customer know it. Both my husband and I had the same experience when trying to schedule a routine appointment. I do not need to patronize this location, but chose to as it was convenient. Customers can choose to go anywhere for services, having a kind person answering the phone is a must as they are the first line of communication with your company-essentially the face of your dealership. I am choosing to go elsewhere and will drive out of my way based on our two separate experiences. read more

Do not come here. They try to rip anyone off that comes here. They don't even tell you about their 10K market adjustment, until you commute from wherever you're coming from. They don't care if you're 2 hrs away. I came to check out the Prius, and they seriously wanted me to consider buying the car at 10K above MSRP. What scumbags. read more

If I could give this location I would give it a negative. I was helped by Dennis who is an arrogant person that doesn't have any customer service skills. At first we were greeted by another sales representative who seem nice but the Dennis took over as I was in touch with him first. Everything went down hill. He was rude, and any questions we had he made his smart ass comments. I now see why they have so card still on the lot. read more

I just left this place, and I was ready to purchase GR86, and the salesperson said there is a markup uo to $10k.I will go to Toyota Autonation instead with no mark and place my order. Lodi can't even place an order, but Autonation can.I would stay away from dealers with markups like Lodi Toyota .. read more

The Good: They had the car I was looking for. The Bad: On the phone, they promised it would be sold for X price, nothing extra. I drove a very long distance to get there and when the paperwork came in they added some additional large charges for a scam product (paint protection coating) I could not remove. read more

Buyer beware, scam dealer, I drove 3 hours in traffic. The dealer's salesman Frank Shaikh, is a the worse, once I got there they added an additional 15K to the vehicle, their only excuse to lied about their additional mark ups was that they do that because they want people to come in because if they are honest people won't came in.... read more

Frank Shaikh is a a great sales guy. Very knowledgeable and responsive. Although inventory is low he made shopping experience still nice. When cars are back being delivered normally I plan to come back and make a purchase. read more

Mike the GM is bordering on criminal activity within his dealership. We literally had THE WORST experience of a lifetime!! From the inception of our showing up to the dealership (we drove 1.5 hours to meet with them) the place was beyond horrible. My husband had spoke to a sales rep for three days prior to our showing up, had an agreement on the price and when we arrived at the dealership the keys to the vehicle was missing. The sales rep knew we were commuting and didn't even have the decency to have the car ready for us. While we sat around for four hours at this dealership the experience WITH EVERY SINGLE PERSON, ie sales manager Youbert Amirah, the sales rep Rayyan Hijazi, the GM Mike Lahham was beyond surreal - complete shysters (unscrupulous, fraudulent and complete deceptive methods) to seal a deal. My son loved this car so much so we decided to pull the trigger and bought the car. Huge regret!!! The car was in pristine shape when we left the dealership that night. When we went back the following Monday to pick up the vehicle we walked up and saw that the dealership had since wrecked the car. We were in complete shock!! At first one of the scumbags there was trying to say we purchased the car wrecked. Yes; you read that right! And yes, this is a true story. The sales manager Youbert Amirah came out and saw how upset we were and said he would have their body shop repair the vehicle, then shook our hands and said to not worry about it. My husband and I drove away and we both said that we were so horrified they would try to screw us over. So the rest of that day we kept trying to get ahold of the sales manager for status and we also kept calling the GM/owner, Mike. For six hours they would not take our calls. Please keep in mind we had just purchased this car, the CarFax was clean but now we have a car we purchased that was wrecked. AND the owner will not take our calls. Horrifying! Finally after waiting on hold I insisted on finding out what the heck was going on with the car. When Mike the GM owner finally answered the call he had me on speaker and started grilling me like I was being questioned. It was just so unreal! During our conversation he told me he did not want to do business with us any longer. I could not believe it!!! We had purchased a car from his dealership and because they screwed up royally - instead of doing right by us and repairing the vehicle - he told us he did not want to business with us. What kind of man would do this to people! Only criminals, liars! I beg of you and your family to pass on this dealership. They will not do right by you!! I've reported this experience to the highest level of the Toyota Corporation and will also seek out BBB and report this fraudulent action to the police and the local news stations. On a good note we have since purchased a Toyota 4Runner from another dealership in the East Bay and we had an amazing experience!!! Our son is going to have a very merry Christmas. read more

Brian was outstanding with the purchase of my wives 2021 Corolla. Happy with the process. Couldn't have asked for a better dealership. THANK YOU BRIAN!! read more

Like others have mentioned, their service department lies. I have a new Toyota still under the 3 year, 36k mile bumper to bumper warranty. It has only been serviced by Lodi Toyota. I noticed prior to my 15k warranty that my bumper end cap was loose. I arrived for my appointment and unfortunately got Ty as my service advisor instead of my normal advisor, Jeff. Jeff has always been great. Ty almost immediately starts complaining that management won't let them wear shorts even because it's unprofessional. Then, a coworker stops by his desk with paperwork, hands it to Ty, and asks him to write up a work order. He then starts complaining that she always gets free parts and labor for her vehicle, but he doesn't even get a discount. Should have been my first red flag. We walk out to the vehicle, I show him the end cap, and Ty gets underneath and takes some pictures of the passenger and driver side. Says they will look at it and call me. I get a call 30 minutes later from Ty stating that someone attempted to repair my end cap and there is no point in him submitting it to Toyota for warranty. He said someone tried to duct tape the end cap back on and I was missing a bracket. He said it would be $399 to repair it. Then he said, "between you and me, if you take it to the dealer you bought it from, they will probably fix it for free." That is when I opened my eyes to the red flags. I got the vehicle back, went home, and looked underneath. Both sides appeared identical, with the same brackets and the same parts sticker on a separate bracket that holds the bumper (but not the end cap) in place. I emailed Ty and asked for pictures of the "duct tape" and the part number for the "missing bracket". He sent me pictures of the parts sticker. I asked again for the part number and he replied that it was not notated on the file, sorry. I responded with a picture of both sides having the same sticker and the same brackets and asked him to clarify. He asked shop foreman Jesse for a response, who said, "Located tape on rear brackets under truck, passenger side panel bracket has the wrong bolts installed as compared to driver side. The hole for the bracket is large and the bolts used do not have the large washer to keep the bracket from pulling away from the mounting location." Ty also sent pictures of the bolts, which looked identical to the bolts on the driver side. Ty said it was modified from original and quoted again $399 plus parts and additional labor to calibrate the sensors. He again suggested I take it to the selling dealer and have them address it. I contacted Toyota directly about this dealership, and it is under review. I took the vehicle to a dealer with a better reputation, but not the selling dealer. Within an hour they removed the end cap, reinstalled it, and charged me nothing. The dealer who fixed it will now get all of my maintenance business going forward, even though they are much further away. In addition to Lodi Toyota's incompetence and/or lies, when they performed a recall on my vehicle and had to drop the gas tank, the technician forgot to bolt one of the straps in place that holds the gas tank in position. Also, my fluids were low after the 15k service, which was something another reviewer had mentioned as well. read more

Made me drive 2 hours just to tell me that they are not going to conform to an agreed price. Shady sales practices. Please don't waste your time read more

I am so upset they are no longer Lithia. All I wanted was an oil change but they insisted I pay their 30k mile service for $1,300. Why would they try to push that? When I spoke out to opt from that service they charge everything that normally comes with an oil change; multi point inspection, tire pressure, etc. I am not coming back as they did not do anything to help me out. Good bye and good riddance read more

That's abusing a pair of tires?? Burning out wouldn't wear out the inside of how these 2 are!! The day I dropped off the truck 3 of your people right away noticed and said something was wrong with the truck.. 5 months brand new! Never towed Never off road read more

Lodi Toyota - Look closely at how it's gone from the inside! You tell me how I was burning out and only eating the inside of a tire!! - Car Dealers Near Me - Lodi, California

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My husband just bought a brand new Toyota Prius 23 today and Bridgette is a wonderful saleswoman. She was very patience with my partner and I since the beginning. Amazing hospitality and treatment at the dealership. They were able to get us an amazing offer we couldn't refuse. My husband and I were looking for a sufficient vehicle for road-trips and helped us look for what we need. We knew what we wanted and Lodi Toyota delivered it. Thank you so much for being an awesome person Bridgette! read more

Far from a good experience. They have hidden fees like dealer mark ups and paint protection on cars. Won't sell cars at MSRP. Stay away

Bryan Collins was awesome! He made the process smooth and was attentive to our needs! Thanks Bryan for helping us get a great car today!

Way Over charged !!!!! !!!! They Quote Every single time gave different prices !!!!! Can't explain how they need 6 hours to remove cover to see the hybrid battery!!!!!!! read more

Best dealership I have been to. From start to finish no push at all. Fernanda and team was amazing. Only second time in my life Look forward to working with them in the future! read more

I purchased a Tacoma and Fernanda was awesome! Not pushy at all and made my decision very easy!

A greedy manager would rather let my mom pass out than lose a sale. I accompanied my family here today, 11/4/23. We were there from approximately 1 p.m. to 2:45 p.m. My brother was looking to test drive a car and see some price estimates. Positive notes: We were promptly greeted by a kind and patient salesman. He happily let my brother test drive a car and took his time clearly explaining all the perks and taking questions. My brother let him know that he did not want to purchase a car today because it was the first car he looked at. However, he and the rest of our family were happy to get price estimates. As the math was getting worked out, it was suggested that my mother cosign so that my brother could get a better/safer monthly payment. My mother then gave her driver's license to our salesman so that he could make a copy. We sat and waited for a while. Perhaps about 15 mins? We didn't mind too much... until my mother started to feel ill. This is where the issue begins. My mother's blood sugar started to drop. She usually keeps candy but happened to have none today. We also did not plan to stay as long as we did. It got to the point where we needed to leave. However, our salesman was not back yet. Not his fault since he had no idea. Once our salesperson got back to us and returned my mother's license, we told him the situation and apologized for the inconvenience. He was understanding but had my brother come talk to his manager for one last thing before we left. At this point, I had called my boyfriend, who was close by, to bring my mother some fruit snacks. I was sitting with her on the couch now, monitoring her. Negative notes: My brother had let the manager know that my mother's sugar was low and we needed to leave. I watched and heard the manager dismiss our situation as he tried to get my brother to buy a car he was not confident in. I walked over and restated that we needed to go before we had a real medical emergency on our hands. Our salesman and his manager both stepped into their office for a moment. During this time I told my family to just leave. I was not trying to have my mother go to the hospital today. My family exited the building and the manager returned holding some snacks in his hand. This would have been a nice gesture except for three reasons: --The first reason, he presented them to me and said something along the lines of, "She just needs some sugar, right?" His derisive tone and cocky smile let me know that our situation was but a hurdle for his intentions. --The second reason was that he did not even take a moment to think before he told my brother to wait after my brother let him know we needed to leave. --The third reason is that his efforts were just too little too late. The moment it was clear that he did not care that my family needed to leave to care for my mother, any chance of buying a car fell to zero. While my brother did not want to purchase a car today, that did not mean he would not want to keep in touch and come back again. I am highly disappointed and disgusted that this manager truly failed to see that the well-being of a customer is more important than pushing a sloppy car sale. This tells me that he had no intention of helping us get a fair deal in a normal scenario. His lack of consideration was and is absolutely insulting. The salesman who initially helped us was kind. He also seemed to be fairly new and he is young. If it was just him, I believe our salesman would have been understanding and let my family leave without risking my mother's health any further. So, I thank Shayan for just trying to do his best. To the manager. A taller, sort of burly man with red hair. If you read this, I ask you to please reflect on this interaction if you remember it. I want you to realize just how dire this situation could have been. I already know you will say we should have grabbed coffee or snacks from the little room tucked away on the other side of the building. When we were welcomed inside, we were not aware of your complimentary accommodations. We were sat by the desks on the opposite side of the building and could not see that room at all. We were offered water, which we appreciated, but did not know about anything else. And please do not think that my gripe is with the availability of snacks or free items. Our focus was the business done at the desk until my mother fell ill. Do not waste your time trying to twist any words that are written plainly here. The issue is that you treated my family like a goal to be got, a bag to be grabbed, an object for conquest. That is not respect. That is not honesty. That is not dignity. I expect better. If anyone has read this far, I thank you. This was more for me to vent if anything. I do not even know if this message will reach its intended audience. If it does, and they do read this far, I do not want anything from them. I do want them to reflect, learn, and grow. Know better. Do better. read more

This is a horrible dealership . I went there pre approved at capital one . I specifically told them not to ship me around to other lenders . I even wrote on my credit application only send to Capital one . which means that Toyota shouldent even have pulled my credit all they had to do was send me over to capital one for the approval . But instead they shopped me around to six seven lenders dropping my score significantly. Instead of taking two to 5 point hit for one enquiry I lost almost 50 points and that caused me to get denied on another preapproved offer for a personal loan and there reason was to many enquiries in a short period of time . After discussing this with the finance manager he puts it off on his salesmen who I believe did it on purpose because they didn't think I was approved at Capital one . Then they printed a second application when sighning the deal to cover up the fact that they where not supposed to send my credit to any lender other then cap one . The worse part is they still sighned me up with Capital one , the lender I tild them in the first place so the basically trashed my score for no reason . Terrible practices and would never come back to this dealer ship . read more

Don't bother putting down a deposit for cars incoming or already on site. They will sell to whoever shows up even while taking the deposit. This has happened twice already. The amount of unprofessionalism is appalling even from a vetted brand like Toyota. Don't bother doing business here. I dropped a deposit with a sales person and on that person's day off, the car was sold from under him. I was not contacted, and neither was the sales person. We were both unaware. Why even take a deposit? read more

Great service! Manuel was extremely helpful and made it possible to get exactly what we wanted. Definitely would recommend him.

Our trip to Lodi Toyota was perfect, at first! We came in with an open mind, did our homework, ran our budget numbers and knew what we wanted. We wanted Costco pricing from not a Costco participating dealer. We wanted to see what Lithia Lodi Toyota had to offer. But when we sat down to do the numbers, I clearly saw how Lodi Toyota (Salespeople and Finance guys) were trying to TRICK us into buying a car from them. For example, the vehicle we were interested in was a Toyota Camry SE MSRP $29,950 (see first photo). Lodi Toyota offered to sell us the Camry at Costco Pricing, instead they gave us a document that states Costco pricing, increased the MSRP to $37,219 for the exact vehicle (see 2nd photo) and tried to fraudulently make us believe that we were getting a deal! I contacted Costco Auto Buying service next day and even they said dealers are not to increase MSRP, it's a NO NO! This is just WOW! read more

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Got the all new 2021 4Runner-Trail Special Edition in Army Green. Hubby is super happy w his purchase. We were helped by Louis Assad, we've worked w him in the pass at the Stockton dealership. And he's always been a pleasure to work w. Very knowledgeable, friendly, and attentive. If you have a problem or any questions he's your guy. He was able to sit down and work w a few:e out numbers and get us a really great deal. We highly recommend you going there and asking to work w him. read more

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I had such a good experience at Lodi Toyota! I traded in my Prius in for a 2020 Camry SE and Mona was so helpful on helping me choose what my next car was going to be and I am a pretty picky person too. I've never had a new car and couldn't be happier with my decision on getting one. I was going to go with a used car but ended up buying a new car, due to it being such a better deal and Mona was able to help me out with any questions I had. Our finance representative explained everything and he made the worst part of buying a car very smooth. It was a bit of a drive from Sacramento but definitely worth it for how friendly everyone here is. I highly suggest going here and go see Mona or Moe for your next car! read more

Lodi Toyota - 2020 Toyota Camry SE - Car Dealers Near Me - Lodi, California

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Very interested in purchasing a new vehicle, as you know they are hard to find in this market. When 1 became available the sales rep couldn't even tell me the price of the vehicle. Wouldn't discuss if they had a dealer mark up or not. how do you make a decision on buying a vehicle if you can't even get the price? read more

The BEST car buying experience I ever had! The first time I came here was to buy a car for my daughter in December after leaving Elk Grove Toyota extremely disappointed. The salesman at Elk Grove Toyota had no time for us and suggested that we go to CarMax if we're trading in our car with a purchase. My daughter was so bummed so to cheer her up I suggested that we go to the next Toyota near us. We googled it and off we went. Lol Ended up at Lodi Toyota and was greeted with the biggest smile from a young salesman (Satnam Singh) there. He answered every dumb questions that my daughter and I asked. We ended up trading in her 2016 Prius for a 2020 Prius Prime Titanium glow color. Soooo pretty. Her first big girl car without mommy on the loan through Toyota Financial. When my husband wanted to buy a Toyota Tacoma, He wanted to go to Elk Grove Toyota down the street from our house, I told him absolutely NOT! Last night we headed down to Lodi Toyota and drove home with a 2020 Tacoma TRD Sport from Satnam! I highly recommend Lodi Toyota and the salesman there name Satnam Singh. read more