I want to thank Brian Porter from the service department at Lodi CDJR for all his patience and professionalism. Even though I can't honestly give 5 stars because of the ongoing issues with my Wagoneer, Brian truly did everything he could to help me through a very frustrating situation. Over the past 6 months or longer, I've had to bring my vehicle in multiple times for repairs beyond regular maintenance, including the thermostat, window lock, batteries, and most recently crank sensors. Each visit usually meant being without my vehicle for days, which has been difficult with my busy schedule, kids, meetings, and events. Brian saw my frustration firsthand, listened, communicated, and continued doing his best to help even when many things were beyond his control. I know he was trying to balance taking care of customers, the dealership, and the manufacturer all at once. While the vehicle issues have been stressful, I truly appreciate Brian for staying patient, understanding, and making sure I was taken care of as best as he could. Thank you, Brian, for your kindness and effort throughout this whole process. read more

Jacob and Irvin were a great help in finding an SUV for us. Jacob went the extra mile to get us a reasonable price and provided us with additional services for our new car! We appreciate the help and determination read more

Oouuff $150 for an oil change. Paul scared the crap out of me. I was writing another review while waiting in the lobby and he almost yelled "how's it going?" He is lucky I didn't physically jump out of my seat. Complementary coffee, water and a soda vending machine. Plenty of seating in the lobby . Several cars parked within the main staging area. Bathrooms were clean. Definitely been back since. Thanks guys! read more

One of the most frustrating and poorly handled service experiences I've had -- especially given the price point of this vehicle. I purchased a new 2025 Ram 1500 from this dealership in May of 2025. Within three days, the truck was dead in my driveway and required a battery replacement by the dealer. Since then, my $70,000 truck has been back to this dealership five separate times, totaling well over two months out of service: * 5/28 - Battery replaced (truck dead after purchase) * 6/6 - "Max engine oil level exceeded" warning (dealer could not replicate) * 8/18-8/19 - Check engine light; battery replaced again * 8/25-9/5 - Repeated check engine light; engine bay PDC and ignition switch replaced * 12/3 - Present (4 weeks and counting) - Major transmission and electrical failure while driving hundreds of miles from home. At this price point, I expect both the manufacturer and dealership to go out of their way to make things right when major issues arise. Instead, I've been required to jump through hoops just to secure a basic replacement vehicle -- one that is not even comparable to what I purchased -- while my truck sits out of service for weeks at a time. The handling of rental coverage has been especially disappointing. Despite the vehicle being down for over a month during this visit alone, I was initially told the maximum rental reimbursement was $35/day, which is unrealistic. After extensive follow-up, a higher rental limit was finally approved -- only for me to later receive a voicemail on 12/30 stating the dealership covered just 5 days and that I personally owed $550 immediately. When I contacted the dealership, I was told they would not cover the difference. To be fair, the service team has been helpful in getting my truck into the shop when problems arise, and I appreciate their efforts on that front. However, helpful intake does not replace the need for ownership, advocacy, and resolution when a new vehicle experiences repeated safety-related failures and excessive downtime. I have yet to receive the resolution this situation warrants. A dealership should stand behind its customers when serious problems occur -- especially with a new vehicle at this level -- not leave them without reliable transportation and unexpectedly covering costs that should have been handled from the start. This experience has significantly eroded my trust in this dealership. I would strongly caution anyone considering purchasing or servicing a vehicle here to consider not just how issues are acknowledged, but how they are ultimately resolved. read more

In 2021, we sat down with a salesman here and custom ordered a new vehicle from this dealership. They advised us it should arrive no later than January 2022. We explained to the salesman that we were purchasing it as a birthday gift for our son and planned on embarking on a cross country road trip in it to the east coast that February to present it to him. We contacted them in January because we hadn't heard anything and they said there had been shipping delays and hopefully we could get it by February. In February we received the same response so we pushed our trip back to March and in March we received the same answer so we decided to go on our trip anyway. Towards the end of April, we were still on the east coast and we got a message that the vehicle had arrived. We decided to start back home to get it and explained it would be at least 5 days (as we were traveling by vehicle) before we would be home but we would come and get it as soon as possible. I received a response that suggested we had better hurry because with the current market they might just sell the vehicle for a lot more than the price we had agreed to via contract the prior year and that people would be inquiring about it on the lot. I was highly irritated by that response and chose not to engage, but to reaffirm that we would be there within the week to pick it up. When we did go get it and pay, the subject of increased prices came up again and I made sure to be firm in the fact that we would be paying the price we had agreed to previously and not a penny more. Ultimately they honored the price on the contract. We ended up keeping the vehicle as it was too late to gift it. Over the next two years we had constant issues with the vehicle not starting. Within a few months it had to be towed to the dealership and the battery replaced. We purchased multiple battery chargers and new jumper cables but it was an ongoing battle. It had to be towed to the dealership twice and the other two times we had to jump it and keep it running to drop it off there. Each time the service department would check or change the battery, get it running and return it to us. The last time we brought it in the gentleman who worked on it said he charged the battery and it was dead again the next morning when he came in so he charged it again and also changed out some fuses as it appeared that one of them was constantly drawing power, even when the vehicle was off. Since that fuse was changed we have only had a few other minor issues but 2 years of never knowing when/if your car will start kept us from going places, wasted a lot of our time and money and caused way too much unnecessary stress. read more

Brian from the service department is awesome. Purchased my car here 3 years ago and I only go to him for my cars service. Highly suggest using him if you are getting your car serviced here. read more

A double standard on buying dealership can't offer under pay your car trade in car. you can't see why you're going to pay this much for a car with missing factory item. Because you say Kelly blue book says this price. But then you want to charge more for your car when kelly blue book says it's cheaper read more

Lodi Chrysler Dodge Jeep Ram - Car Dealers Near Me - Lodi, California

Purchased my dream Jeep Rubicon with the amazing help of salesman Andrew. He took his time with us, was extremely patient when we were indecisive, and even went above and beyond to let us test drive with the top off. Smooth experience overall from all of the sales and finance team. Thank you for everything! read more

Francisco is the best! 10/10, would definitely recommend him to anyone. Honest, and willing to go above and beyond. If you are looking for a vehicle and Lodi CDJR has it, go in there and ask for Francisco! read more

Thank you Andrew for your help in securing our new family car! We are thrilled with the purchase of the Jeep Wagoneer and how it will be a huge part of our growing family. We appreciate his timely response, care and support in the transaction. He is great to work with! read more

Great prices great service from Chuck Moyer. Went in to look for used Jeep for our teen son. He worked with our budget and had it ready to go for us less than 2 hours read more

I would never go to this place again!! After we discovered a problem with the transmission on the Hyundai Kona we bought from them we reached out immediately. Shannon did not return our call for more than 10 days. We tried email, phone, messages to other staff members. Finally we had to deal with the manager. After purchasing an extended warranty on this car for $2000 and the warranty company even refusing to cover the repair (because clearly it was a pre existing condition) the manager only offered to pay for 50% of the repair which was over $3000! All this on my daughters first car! Absolutely horrible experience!! Clearly the car had not been thoroughly checked before selling it to an unknowing customer. We demanded all our money back and now they have it listed AGAIN on their website as "NEWLY ARRIVED". BUYER BEWARE!!!!!! OH YEAH AND I FORGOT THE JOINT WE FOUND UNDER THE BACK SEAT! no wonder the car smelled of smoke. BUYER BE DOUBLE AWARE! read more

first off I wanna say this place was just wow amazing it's my first time at Lodi and I was recommended to come to this Dodge here in this great amazing place as soon as me and my wife pulled out the car front of the Dodge dealer. I had no one come to me or hassle me then this young fellow by the name of anthony first thing he said was good morning. How are you guys doing today with no attention and to shake my hand and ask me are you looking for a car he greeted me like I was a person with respect and made me feel welcome. Me and my lady are looking for a Durango our first choice was looking for a Honda pilot but we figure we try looking at a Dodge Durango after seeing the car Anthony was very helpful showing us and explaining us how the car works. He was a great sales person made me feel like I was a family member and not a customer as we sat on the table and discuss number numbers. another great person by the name of Valentino. Hope this out he was funny, spontaneous and full of enthusiasm. He made me laugh made my wife feel comfortable and made my daughter laugh continuously, a beautiful, elegant and divine greeting. He was truly a great genuine person as we get closer trying to make a deal their GSM by the name of Joe in older gentlemen, with a lot of experience in bidding the car in industry for many years did his work he was serious, but kind and straightforward real nice gentleman after hours being there all day unfortunately we weren't able to get the car, but this experience of being at a dealership was heartwarming. They helped me instead of trying to sell me. I didn't feel stressed out. I didn't feel like I was being pushed, but only they were there to try to get me in a car for my family. I highly recommend this place. I give them five stars the staff member I have no words to subscribe but wow, I would definitely come back again. Unfortunately, due to the fact, we had too much native equity on the car. It was really hard to get the car, but they explained very well. Well detailed and thorough. What a Dodge you guys are amazing keep up the good work don't ever change you guys are doing it, right I am glad to experience such a wonderful, friendly family orientated staff thumbs up.! read more

Lodi Chrysler Dodge Jeep Ram - Dodge Duran Duran, Durango GT plus - Car Dealers Near Me - Lodi, California

I don't usually write review but this has been a long journey of frustrated experiences to say the least. I've have brought my car numerous times so this isn't a one time incident. I brought my car for service at the beginning of January. We are now at the end of January and I still don't have my vehicle. It's under warranty but honestly the time they take even after it's been approved is ridiculous. There is no reason I should be without a vehicle for a whole month!!! You can't get anyone on the phone to get an update and you leave messages never get a return phone call back. Here we are today and I've tried them already three times since yesterday with no call back. Worst service department ever!! read more

Definitely i recommend to stop by !!! Great deal and great service with Levi laviolette read more

Don't buy a van here. I purchased a brand new 2020 Chrysler Pacifica back in 2020 and they suckered me into an extended warranty that doesn't cover anything. My engine needs to be replaced on a van that is only 5 years old. Bad vehicle and shadey sales personnel. Don't buy Chrysler vehicles!!! And don't purchase anything from this place!!! read more

Came in to replace the battery $360 for the battery and $180 to labor ?? $569 for battery replacement read more

Long wait times and appointments are meaningless. I had an appt scheduled at 8am and my vehicle had been sitting there at 10am. A whole day for an oil change is ridiculous. read more

I had an absolutely awful experience purchasing my Dodge Durango from Lodi CDJR. When I first contacted Joey Williams, the general manager, I was very specific about what I needed: a Dodge Durango GT Plus with a factory-installed tow package. I sent him photos, VIN, and written offers on my trade-in from CarMax and Carvana. He assured me it would be no problem -- that they were competitive on trade-ins -- and encouraged me to make the long drive to Lodi. I already had a check in hand from my bank, and the only question was what they would give me for my trade-in. When I arrived, Joey handed me off to Marty, the salesperson, and that's when things started to go downhill. What should have been a straightforward deal turned into a frustrating, drawn-out negotiation. Marty was pushy, dismissive, and acted like the stereotypical "used car salesman" who tries to sneak in extra costs at every turn. I actually left the dealership at one point because of how far off we were, but eventually returned when it seemed like we had finally gotten back to where we should have been from the start. Unfortunately, once I sat down with finance to finalize the deal, the nightmare got worse. The price ballooned to over $5,000 more than I expected. The finance manager casually asked, "Oh, the sales guy didn't go over this with you?" No -- because none of these charges had ever been mentioned. They tried to force add-ons like door guards and Star Guard tracking, claiming they were already installed and couldn't be removed. I was crystal clear that I did not want these items. They deducted some of them, but in the end, Star Guard was still left on my contract. At the time, I believed it had been taken off, but after a nearly five-hour process, I was exhausted, frustrated, and just wanted to get out of there. I now believe the contract I signed still included it. While I was adamant in my verbal refusals, I signed under duress and without realizing they had left it in. After the sale, I called multiple times trying to reach Joey. Instead, I kept getting Paul and Michael, who introduced themselves as "sales managers." Every time I explained the issue, they made me rehash everything without offering a resolution. They promised Joey would call me back, but that never happened until after three days and multiple messages. When Joey finally did call, he was dismissive and unhelpful, offering no solution. This is shocking behavior for a large dealership. Once I agreed to buy the car, everything should have been straightforward. Instead, it became a maze of hidden costs, pressure tactics, and broken assurances. In short: they are not honest, they will slide in charges wherever they can, and they do not stand by their word. I strongly urge anyone considering this dealership to steer clear. Save yourself the time, frustration, and disappointment. And as for Joey Williams, since you don't seem to know what a "used car salesman" is: It's the guy who smiles to your face while stabbing you in the back on paper. It's the greasy handshake followed by hidden fees, the fake reassurance that "we'll take care of you" while the contract says otherwise. It's the stench of desperation wrapped in cheap cologne, pushing garbage add-ons you never asked for and then acting shocked when you call them out. It's slimy, it's shady, and it's exactly what your dealership put on display. read more

I went in for a vibration in my car. They diagnosed the problem quickly They sent me a video explaining the problems and fixed it. Brian in the service department was very responsive and worked well with us. He kept us informed all of the way! Lodi CDJR is lucky to have him! read more

My brother and I are shopping American work trucks. This location was our first stop, easy to find and a lot of options. We met the owners son, his name is Tim, nice guy. His family bought the dealership back in January. I'm very impressed with the build on the Diesel 2500's, wry solid! Doing our due diligence we're considering the Dodge or possibly another Chevrolet. read more

Lodi Chrysler Dodge Jeep Ram - My bro & Tim - Car Dealers Near Me - Lodi, California

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If I could give zero stars, I would. This Dodge dealership is the definition of unprofessional, lazy, and completely unwilling to go to bat for their customers. Taking your car in for service or warranty work? Good luck. They'll drag their feet, give you the runaround, and make it painfully clear they have no intention of actually advocating for you with the manufacturer. It's obvious they care more about padding their bottom line than doing right by their customers. If you value your time, money, and sanity, do not buy a vehicle from them. And definitely don't take your car here for service -- you'll regret it. read more

I had a great service visit from Brian Porter. He reviewed all the recalls and made everything right. Good job, Brian! Sal Lopez read more

Brian was amazing and ton of help in the service department, he helped get my car diagnosed asap.

Brian simply took the time to listen to my concerns which caused him to ask the right questions that ended up up with my vehicle being diagnosed correctly. You simply can't ask for better service than that. Thank you again Brian. To Edgar the Tech that took the extra time to insure that nothing was missed. I greatly appreciate you as well! Ken read more

They said they aren't going shop my credit, only said 2 banks at most to see, then shopped it to 20+ banks then said I will Not be able to get out of my ford, then said I should get the jeep and let my ford go back to the bank and that's the best bet. And said my trade in was a whole sale deal and wasn't. Toyota said they didn't want to deal with the little fixes. Lodi Toyota helped me and was wonderful. read more

I have had so many not so good experiences with Lodi Dodge that I finally just have to voice my opinion in hopes that the owners will finally see some of these reviews and make some serious changes. First off why every visit to this location I am met with new employees. Why doesn't anyone stay at this location? My car has been in this service department a few times over the years and I have never had a positive experience with this dealership. I live in Lodi and want to support business here however if the customer service is not good why really why should we? I could go back to Stockton Dodge or Manteca and be treated so much better. This time my car has been in service three days for a warranty part and when I got it back for some reason my stereo touch screen went out. I don't know if when they disconnected my battery it shorted it out or if it just said ok know looks like a good time haha. So I dropped my car back off with he dealership service department on Tuesday 10/28/2025. I received a call right away that afternoon from the service advisor stating that it indeed was bad and needed to be replaced. Said will take a day or two. Fast forward now to Friday I called left a message for an update, no return call waited all weekend no car still. Called Monday was told the service advisor that I was working with was no longer working there and someone would be calling me. So here we are now Tuesday a week after I have dropped my car and NO PHONE CALL STIL! almost the end of the day no car and no knowledge of what's happening. read more

This dealership was honest during my first experience with them when doing regular maintenance such as oil changes. I trusted their repairs, and I wanted to go to a dealership before my own mechanic. However, I took my 2016 challenger in for a weird noise, and I received a quote of $7,000 for suspension repairs. I had my doubts so I asked my own mechanic to change the shocks as a test against the dealership. The noise persisted. I used Google to research possible problems and I concluded that the driveshaft was in need of repair. I had my mechanic replace the driveshaft and the noise is gone. read more

Lodi Chrysler Dodge Jeep Ram - Old drive shaft and new drive shaft - Car Dealers Near Me - Lodi, California

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Just had a service done to my 21 Wrangler Rubicon. Brian P. was the advisor, great customer service. Honest, transparent with everything. Didn't have any issues with the service even though mine was fairly minor. No hesitation to return again when I need something done on my WRangler. read more

Dropped off my EcoDiesl Kevin Schlitz was very helpful getting everything set up. Dealership is nice and clean.

Brain at the service department is so helpful every time when I bring in my car for service it always comes out fixed and ready to go I'm always satisfied with the service here I recommend Brian whenever you come in for service read more

DO NOT BUY HERE. My niece bought a car from them last Friday (8/29/2025) and her engine blew on Monday (9/1/2025). AAA & my niece have been trying to contact them and they won't answer or call back. My niece is young and they took advantage of that and sold her a lemon. Today is Saturday (9/6/2025) and she has still not heard back.This place is a scam. Do not buy from here! read more

This has been sitting on my mind for awhile finnaly im going to spit it out these people are crooks first off my wife went to look for a new car these assholes found out she was married got my info and ran my credit without me knowing , then the final price they said for a 4Runner 22 was 40k and when I checked my account a few days later which is how long it takes to update on there it was 50k I owe their reason why was warranties I've never had 10k in warranties in my life . They are dishonest and will take advantage of those who are new to all this your first car not worth it at this dealership I'm going to file a complaint with the BBB and then after I'll start consulting a lawyer the part that bothers me is them getting my info from my wife and running my credit with out my consent my wife don't know a damn thing about process of getting a car and I used to think I did too until I went here the next day back with her read more

The service here is outstanding and I will continue to take my Jeep here. No matter who I talk to or ask questions, they are always very helpful. I tried the Elk Grove Jeep and had the worst experience. read more

Excellent service from Brian and Scott. Really appreciate the communication. They also saved me some money. Thank you

This is a long review in the making: About a year ago, I took my truck in for a check engine light. Dealership says it's a bad turbo on a 2019 Ram 1500, but it's covered under 5yr/100K warranty, so they fix it. As soon as I get the truck back, I start having all sorts of electrical problems that I had never experienced. It's in and out of the dealership 3 or 4 times, and the service rep says it's a bad alternator (the truck is 3 years old and there were ZERO problems until I left it with them to swap a turbo and had all these issues within 2 MILES of leaving the dealership). I fight this battle for about a month, eventually I get Mopar to goodwill half the cost of the alternator. AS SOON AS I PICK IT UP, I have the same electrical problems as before. I drop it back at the dealership and tell him he needs to fix it. he calls me the next day and says "we figured it out, it was an electrical connection". So I'm out $1,000 for my half of the unnecessary alternator repair. When I pick the truck up, I ask how to get my money back, and the rep says "between me and you, I think it was a bad alternator". Seriously unreal. Fast forward a year, I needed some recall repairs taken care of to register my truck. I go back to the dealer, and that first service rep is no longer there. A service rep named Dan helps me get scheduled, and I mention I noticed some differential fluid last time I was changing my oil. Dan calls me back after they have the truck for the day and tells me the recalls are fixed, but they have to replace the front differential and axle assembly. Dan got the parts on order, got the thing taken care of and narrowly had the truck done in time to pick up after hours before my bachelor party on a holiday weekend. This should have been a 1 star review for the first ordeal, but Dan came through and made me feel a little better about the whole thing. if you need the service department, try to go through Dan! read more

Beware of added features not listed when you review on-line sale price. Unlisted upcharges, features and additions buyer did not request. Ex. Lojack, chip resist paint etc. Approx 5k higher than internet list price. No thanks. read more

Sold me a lemon and Jeep won't fix it. The screen breaks regularly or the phone won't connect. Back up camera won't work. Then it resets and fixes itself. Sometimes an hour. Sometimes a day. Sometimes more or less. Jeep refuses to do anything about it. I've taken it in 5 times. The last time they said because they couldn't find anything wrong, I had to pay $270. It's a 2023 under warranty. read more

The worst customer service.. I took my truck in for a IC Coolant lght and Def warning alert. I called the dealer and was told to bring it in and the service writer ( Kevin ) askes if it would be okay to check out the issue in the morning and get back to me. The next day goes by and nothing. Left a message, still nothing. the next day I go in to pick up my truck to take it some place else and can't get my truck because this guy is not there. I had to come back an hour latter to get my truck. they charged $528.00 to tell me what I already new. The time before this I took my truck to them and they said my turbo was going out. It wasnt. I would suggest Jim's brake and allignment for your repairs. They dont gouge you to tell you what's wrong with your vehicle. They do good work. I will not ever return to Lodi Doge again read more

Warning for Woman Going Alone As a woman who went here alone, I strongly advise others to reconsider. The service management made promises they couldn't keep and placed me in a difficult situation without accountability. Mistakes were made on their end, but instead of owning them, they tried to shift the blame onto me assuming I wouldn't know much about vehicles. Then blaming it on mileage only for my car at pick up the second time to still have issues. I was met with yelling and manipulation, all while they tried to cover their tracks. This is not a safe or honest place for women, especially if you're by yourself. Please protect yourself and go elsewhere. I was told they would help me they then recanted and expect me to pay for my car rental. They changed the agreement two weeks later. My car was there from April 14th to April 24, Returned April 25th to May 8th. I missed work I am very shaken by this experience. An in the end my vehicle is not fixed. read more