Always had great dinners at Logan's in Huntington WV but this time up in Southridge, Tuesday Feb 4th was not very good. The service/server was fantastic but my steak was hands down the worst I've ever had. I ordered the 12 oz ribeye cooked medium with asparagus and mushrooms. First, my steak looked like a scorched hamburger and probably didn't weigh 8 ounces, filled with gristle, & was cooked nearly well done. This was 330 pm, slow crowd & no reason for a bad meal. I was a grill cook for years, I cut & cooked my own steaks and never put out a mess like that. The asparagus was also extremely salty and undercooked. Whoever was working the grill either had zero experience or was just lazy & terrible. The other two dinners were cedar plank salmon and 12 oz sirloin which came out good but my $20 ribeye was a train wreck. Hope this is a rare incident but if that steak went out to 100 customers , it would've been sent back atleast 99 times. Our server was very nice and she did a great job. read more

Online says reservations available for parties of 10+. Called a week in advance to make reservations for my daughter's birthday dinner, there were 20 in our party. Also called an hour before we were supposed to arrive to let them know we were definitely coming. We arrived 10 minutes early, still waited 40 minutes to be seated (when I asked what the purpose of me making a reservation was, I was told "otherwise with 20 people in your party you would be waiting 2 hours or more"). Our poor waitress was given our table plus several more and only 2 people helped her in any way throughout our entire meal. Everything ended up taking forever, which we in no way blame our server for. Not once time did the manager ever come to check on us, offer assistance to our waitress or an apology for our wait or slowness of our drinks/food etc. Again, although our waitress was wonderful, and tipped handsomely, we will probably never go back.... read more

Really good steaks. The rolls are to die for. I love them!!!! Great happy hour place. I always stop by Logan's when I'm in Charleston.

Prices are decent, so's the food, and the service pretty much averages out there too. One of the better places in Charleston to snag a steak if you don't want to pay out the nose. read more

We sat at our table for a long time without even having our drink order taken. We watched servers chatting with each other and generally enjoying a good time, but not interested in waiting on us. We finally got up and walked out. Three girls standing around the hostess station just watched up walk out and never said a word. We won't be back. read more

My wife Terri and I eat here frequently and have not been disappointed, not even once! The food has been excellent, service prompt and atmosphere pleasant. read more

Server lost my credit card. It was found by a manger two hours later. I had already reported my card lost or stolen. Called the corporate office. Corporate was the only people truly sorry. The manager nor the sever were apologetic and seemed to not care. read more

Been to this location several times and always have good service and food cooked right. This location is far better then the location in Beckley. Will come here for now read more

We love Logan's roadhouse. Their food is consistently great and their servers are wonderful. I would've rated them with five stars and the only reason I didn't is they don't seem to have a great process for call ahead seating. We called at 12:15 for a 1 pm arrival and still had to wait 45 minutes. While it was made clear that we shouldn't expect to be seated at 1, we didn't expect to wait til 1:45 before being seated read more

I guess the 1 star is for the service. I ordered "the logan" and it said 100% USDA beef. Being the son of a butcher who was the son of a butcher I know USDA beef and this flavorless junk was not. This place is scamming people with low grade Mexican beef and calling it USDA. If you want a good steak go somewhere else. My entire family was disappointed. Don't let your family down by going here. read more

The service was great. The food was pretty good. Don't care for all the peanuts on the floor. Should be sweeped up more frequently. Don't really great for persons in a wheelchair. Their hands have to roll the chair thru the dirt. read more

My order was messed up four times and late. My fathers order was late, my mother's order was cold and my wife's order was overcooked. Completely disgusted by the service and the quality of this chain. My suggestion is to drive to Longhorn or Applebees instead of Logans. They're both within 1/2 mile from it. Food was cold and extra greasy. read more

Food was okay. Place was crowded and the chairs were uncomfortable. A couple of things were forgotten on our order. We were also crowded next to a family with babies crying. I've definitely had better steaks. I probably will not go back. read more

My whole family loves Logan's! My wife always gets the chicken and I always get the Logan. Sweet potato is very good. Prices are reasonable. Highly recommend! read more

Service was good but they were out of Thousand Island so I had to change my order after already waiting for my salad. Ordered a steak which was cooked perfectly. read more

We ordered a Cheeseburger meal and sliders with no pickle on the sliders. The bartender was obviously not listening because there was pickle on the sliders. I told her immediately. She took my order back and 30 seconds later she brings me the same sliders with the pickles picked off and pickle juice ALL over my bun and meat!!!! I'm so upset. I've been coming here for years and have never been treated like this. AWFUL EXPERIENCE. read more

Took 30 minutes for drinks, another 30 for our salads after talking to a manager because we did not have any silverware to eat the salads I seen that she could careless about this, after we finial got our meals they were like warm, steaks had way to much pepper so 3 of us couldn't eat them one was under cooked sent back and still pink and couldn't eat them one taste like beef jerky, appitizer never came out had to ask for drink refills, asked for manager again over the Luke warm food and to much pepper and she still didn't seem to care, the server was not friendly at all never gave us her name, gave her our drink order and we said we were ready to order (since it took 30 minutes for her to come to our table) she said "that table was here first so I have to get their order first!" I about fell out of my chair! I have been a server for over 30 years and this was the worst service I can remember having in my life! Very sad! read more

If you want terrible service and mediocre food then Logan's is the place! Waited over an hour for a burger which came out wrong and all the manager did was apologize. They didn't care about our experience. read more

My husband and I use to eat here frequently. Then about 2 years ago or so, we noticed they were always out of SOMETHING. Then it turned into multiple somethings. I'm assuming new management took over. We hadn't ate there in two years then decided to try it again about a month ago. First thing the waitress did was reel off 5 things they were out of. Poor management. read more

Ok, regarding our bad experiences @ this Logan's about 3 weeks ago, I have an update. Last night about 6:15, my wife & I decided to give it another try. Well, I personally was discouraged about getting in promptly @ that hour. Oh, was I so wrong! We were seated immediately. Our waiter came over in about a min. & introduced himself & asked if we'd like to have any kind of beverages. Within 3 mins, our drinks were in front of us. He took our appetizer order. We asked him for 5 mins. to decide what we wanted. He came back in a very timely manner & took our order. Everything was brought out the way it should be & very hot & fresh. All we can say is this was a complete 360° turnaround of our last visit there. We will definitely be returning! read more

Awful service. Our server checked on us 3 times the entire 3 hours we were there. Food was wrong the first go around. Second go around my well done steak was medium rare. Very undercooked. My mashed potatoes were rock hard do to being cold. Server was very obnoxious read more

Totally racist! Being a person of color, we were just passed by the servers including the manager or supervisor. Took us 25 minutes to wait until we left since those who came after us were served first. Please go to Longhorns; they serve really well... they were so full that I went to venture this racist establishment. Never will I go back to this restaurant. read more

I've been going to Logan's for many years. The food is always good, the service as well. The problem is that the restaurant itself is in dire need of a makeover and cleanliness is a definite issue! If you can get by with NOT using the restrooms, you might be better off! read more

This was a horrible experience and my family will NOT go back! We had a party of eight and only two of the dinners was edible! My steak was ordered med well and it came out BURNT! My sweet potato was burnt and the rice was under cooked. Both of my daughter's grilled cheese sandwiches was bread with cheese. It was not grilled at all. My husband's steak was a piece of leather. My friends entire meal was cold and her husband's ribs was so dry he couldn't eat it. Someone in our party ordered wings and was told they didn't have any, someone else ordered corn on the cob and was told they didn't have any, but this was after sitting there waiting for our food. Which By the way, we sat for over an hour waiting for our food. I asked for a refill of diet soda and was told "sorry the machine for diet messed up" and the server brought me a regular. I asked for a glass of water instead. When it was brought to the attention of the server of the food and how long it took to get it, the server made excuses for the long wait time. But was honest enough to say the food was not the best. She was kind enough to bring a manager into the situation and That is the only reason I am giving Logan's one star is because the manager "tried" to make it right. However, it didn't make up for being just as hungry when I left as I was when I got there! We will not being going back to Logan's. read more

Driving home from camping and dirt biking all week and figured we'd sit down and have a nice meal on our trip home. We were seated at a booth by the bar and I believe Brad was our server....he was quick and attentive. Five stars goes to him. We ordered potato skins...they were great although would have thought they could have been hotter. Also had the bread rolls and butter which are to die for...prob coulda had those all night. The actual meal tho left a lot to be desired. The surf and turf for $15 seems like a good price but the beef was cold, the veggies were shriveled up and cold, the onions were Cold and the heaping pile of rice was no more than a tablespoon. My dining partners fish and chips...well the chips were nice....but the fish left a lot to be desired. $40.00 would prob have been better spent on a month supply of hot dogs around the campfire. Wish ya all best of luck and hope ya'all step it up in the kitchen. read more

Logan's Roadhouse is an average steakhouse chain with a Charleston location right on 119. It is a national chain that is designed to feel like an old fashioned roadhouse. It was surprisingly crowded for lunch on Sunday. We ended up waiting for 40 minutes. The floor is littered in peanut shells. You are actually given a bucket of shelled peanuts when you sit down. In addition to the peanuts, you are given complimentary bread, which was actually pretty good. It was slightly sweetened, which actually made all the difference. For lunch, I had the Santa Fe Tilapia, which was average. The fish was a little bland, even though it was seasoned in Southwestern spices. There was a corn and black bean salsa which was good, but it didn't taste fresh. There was also a cilantro-chipotle sauce. It wasn't horrible, but it wasn't memorable either. I ordered fries and Brewsky onions with it. The onions were unedible. They were sweet onions with a kick and they had a funky flavor to them. The fries were good, but not great. Overall, I wouldn't go out of my way to eat at Logan's, but if your options are limited, Logan's is still edible, although not memorable. read more

Disappointed. I have eaten at other Logan's and enjoyed it, but this experience was very underwhelming. For some reason they decided to butterfly the filet when it was ordered medium. The result was overcooked steaks. Luckily since they were fillets they were moist, but not what was ordered. Also, the asparagus was destroyed. Mushy and really overcooked. Sadly, next time we stay at the Holiday Inn nearby, I think we will just drive into the city for food. read more

Food was not good. Period. Our waiter was awesome, but other staff was rude and inconsiderate. Seemed to be a lot of disgruntled people working there. read more

I arrived about 12:45. I ordered the corn chowder along w/the triple shrimp dinner. My wife ordered a salad and the moonshine chicken. My sister ordered the ribeye and shrimp. At 1:45 I had to ask when we're expected to get our food. We were told that the kitchen was 30 min behind on tickets. Approx. 5 minutes later our food arrived. No salad or corn chowder (which should have been brought out instantly). My dinner was fine, however my wife's salad tastes like it was covered in salt and her chicken was cold. My sisters steak was cold as well. Our check was approx $70. I spoke with manager and told her this was the worst experience we have had at this restaurant and about our wait and our poor food preparation and explained that the salad and chowder should have hit the table in 5min or less, she agreed. I also explained to her that the temperature of the food was cold. She gave us a 50% discount and assured us the next time we visit that our experience would be much different and better. The only reason I gave 2 stars was because the manager discounted the check. read more

The last time we visited Logan's a member of our party never received his meal. This time it took about 45 minutes to get our meals and my mother didn't get her chicken dinner. We told the server and she said she would take care of it. 15minutes later and manager visited the table and said she would get the meal out and take it off the bill. Several minutes later the manager asked how her chicken came out and we explained we still never got the meal. We were in the restaurant for almost two hours and the chicken dinner was never brought to the table. read more

The food was great, the service was terrible. Our server was extremely slow and rude. We won't be going back. It's known for the buckets of peanuts we had one with shells. That is an expectation, shouldn't be a request. It took over 30 minutes to check out. read more