Ordered to go inside the restaurant at 5:38 pm. Got order at 6:46 pm. No apology from manager. Other people also waiting long times for to go orders. People eating inside restaurant were getting their orders within 15 minutes. When got home both steaks were horribly overcooked. Medium was super well done & both very dry. It was like eating shoe leather. Couldn't even cut it with a sharp knife. Baked potatoes, corn, mac n cheese plus rolls were all very good. read more

Logan's Roadhouse is a nifty place where you can actually throw your peanut shells on the floor to add to the scenery of the peanut shelled covered floor throughout the place. This place has an ok look inside; nothing upscale. Actually, the place could use a remodeling to bring it up to par with restaurants of this type... Basically, this place is nothing to look at! I did take pics for your viewing... See for yourself. The service at Logan's - 1. The waitress never checked in on our table as needed; she was never around and hard to find. 2. Refilling on a glass that has 1/2 melted ice in it is a No-No! Especially with sweet tea; You just made it un-sweetened (LOL!) = Overall service was below average! Here is a funny one for you - (LOL! moment) The hostess who great customers into restaurant wasn't very courteous. Her only priority was to eat peanuts and that she did!!!! When I arrived at the restaurant, until the time I left she was eating peanuts! I was like dang... Seriously! Is the child hungry or what? It was the funniest thing... Ok, back to the real deal. The food at Logan's - 1. Food had curb appeal and turned out to be good; Not excellent but good. = Food has an opportunity for improvement! So, I give Logan's a 3-star due to service and food being good but nothing to just go WOW! over... Would I go back you ask? Maybe if in that area and I cant get into another restaurant located near by. I will not make an special effort to go back to this particular establishment. There is allot of opportunity in this place; It could be better. Just need some tweaking. Take it for what its worth or go see for yourself... Eat, Live, & Love. Peace, H2 read more

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On Thursday, November 1st, I was off from work so Tony and I decided to eat lunch. Not sure of where to go, so many choices we opted to stop at one of our favorite chains..."Logan's Steakhouse" but we had never stopped at this location. It was very clean and the staff was very attentive and happy. We were seated immediately and the waitress was there just as quickly. She brought us our usual drink order, Unsweetened tea with lemon/ lime and budweiser. Tony opted for the 22oz draft. It was around 3:30pm so it was a late lunch, early dinner. We opted to get the dinner for two for $19.95..we chose for our entrees the 6oz Angus Steak (both medium rare) Tony ordered the loaded baked potato and salad with ranch dressing. I opted for the Grilled skewer of veggies and Baked Potato with sour cream and butter. Our appetizer choice was the shrooms' with a horsy dipping sauce and the dessert choice was the Big Chewy Hot Fudge Brownie..we decided to have it to go..we couldn't eat all our food, so we had to take the leftovers home. The food was awesome. The portion size for the amount of money was awesome. I highly recommend this if your dining out with just two people. The ticket with Taxes was only $30.03 plus tip..GREAT value for all that food.. I highly recommend this restaurant..Great location and friendly staff. read more

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This place is an absolute joke. I wish i could give less then 1 star. The steak were so tiny that i may have actually gotten a piece of stew meat. The soup tasted like a sea water as it was so salty. The burger was a hockey puck. Then they forgot one meal completely but i would bet that sucked too. Thank god for the rolls otherwise there would be nothing edible. You suck, pack up shop please and make room for a descent restaurant. read more

If I could give it 0 stars I would. It took about 10 minutes to get an extra drink, my daughters ribs came out burnt, broccoli was mushy, sweet tea wasn't sweet, baked beans tasted like vinegar, but the steak was great nevertheless we will not be back. Waste of 87$! read more

Logan's Roadhouse - Ribs - Steakhouses Near Me - Smyrna, Tennessee

Was the perfect choice for our late dinner. My wife and I had a long day dealing with some family issues, and the special attention we received from Jadyn was just the break we both needed. Jadyn's special attention to our needs was superb ! She went out of the way to make sure our meal and time there was perfect. If you want a enjoyable, relaxing time, ask for Jadyn ! read more

Logan's used to be packed every night because the food, drinks, and service were great. Not anymore. I just had the toughest "filet mignon" ever. I didn't know a medium rare steak could could be chewy especially a filet. Mixed drink was super light on the alcohol. Definitely spent more at Logan's than the food or the service deserved. Our table was full of salad and entree dishes when dessert arrived. Overall, it was pretty disappointing and we don't plan to go back. read more

We just had the worse experience ever at at Logan's. First, we were told they could not tell the prices of items that did not have a price. We were told they were too busy which was obviously not true. My husband went to get our drinks and he was told by the bartender she would not serve him because we needed to go through our server that was not old enough to serve it. Then SOME of the steaks started coming out. We had not gotten our salads. Finally got the salads which had the lettuce core and the ends of cucumber. After asking twice we finally got the steaks that we're supposed to be medium and they were barely rare! The baked potatoes were not done. We spoke to the manager. He acted annoyed and still tried to charge us minus 25%. In the end he did not speak to us but FINALLY only charged us for the rare steak our son-in-law consumed and the kids meal our grandson consumed. If I treated my clients this way, I wouldn't have any. They were unprofessional, and rude. The food and the service was unacceptable and pitiful. read more

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Ordered DoorDash and everything was either burnt, old, or missing. Called the restaurant and the "mgr was busy" but never called me back. I'll never order there again. Picture of potato soup I ordered- looks like the samples you get at Costco...... read more

Logan's Roadhouse - Potato soup.. is this a joke? - Steakhouses Near Me - Smyrna, Tennessee

Two and a half hours and the food at our table still wasn't fully out yet. All food was cold, cooked incorrectly, and just flat out not good. Horrible experience, definitely not going again. Do not eat here if you want a quality experience and good food. Similar places such as Texas Roadhouse and Hickory Falls have much better service and food. read more

Don't eat here this place is ridiculous not only is it disgusting inside the kitchen is disgusting tables are broken there's no lightbulbs in the lamps floor is disgusting waiting an hour for food then it was raw gross read more

Please allow us to give this place zero stars. I gave them two chances in one month (trying to use a gift card I received). The first time we dined in...Let's just say we never got a chance to "dine". After we were seated, our waitress took our order maybe five minutes later. 54 minutes later and all we had were cold rolls. We kept being told your food with no explanation for the lengthy wait. We finally got up to leave and stopped to let the hostess know. She went to get the manager. He didn't acknowledge us or apologize. He canceled our food order and told us we still owed for our soda. Sir, you should have paid me for wasting my time. We paid and went to to another restaurant. The second time, I ordered a meal to go. It was the mesquite salmon with broccoli and sweet potatoes. I added on green beans. The salmon was Rock hard. It wouldn't flake apart if it wanted to. The broccoli was MIA. I guess they decided I didn't need it. The sweet potato was supposed to be loaded (cinnamon, sugar, caramel). So instead of caramel, they gave me chocolate syrup. I can't make this up. I was so confused trying to think why they even had containers of chocolate syrup (I guess for dessert). Again, I guess they decided I needed chocolate syrup instead of caramel on a sweet potato. Please just go to Hickory Falls and save your money and time. These chain restaurants just don't get it. read more

I got Uber delivery and there were missing items and items I didn't ask for. I called before hand and asked them if they could bring the food out to me but they refused since it was dark. They were unhelpful and rude. I will never eat at this location again, horrible experience. read more

We had lunch here last Friday , came in a little after they open. No wait to be seated and our waitress was good. read more

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Worst curbside service I have ever had. No designated parking. Unable to check in. Takes multiple calls to get anyone to answer the phone. It took over 40 minutes to get my order. As a handicapped person , I can't just hop out of the car and get it. And when I finally got it, it was incomplete. If you like Logan's please pick another location. This one just needs to close. read more

We ate there yesterday and the service was awful. We ordered our food finally and still tipped the waitress. Well my niece's food was burnt. They asked if we wanted to remake at the end of our dinner. We declined and they took it off our ticket. There was a puddle of water next to our table. From what I do not know. The food took a long time to come out. Well I decided to try and give them another try today. We put in a to go order. We waited for our to go order and it took a long time again. We should have just sat there and ate. Since they charge more for to go orders. We finally got our order and left. They forgot my side. I call them and told them. They asked "Were you the one that checked the bag in front of the manager?" I said "I looked in the bag, but I didn't go and look in every box." I was trying to repay for everything. Then she tells me "Well since your to go order was free.." I said "What? I didn't get nothing for free I paid for my order!" She tells me "Well I just going by what they're telling me. You're missing what now?" I said "My green beans." She said "You can come pick it up now if you want. " I told her that I'll have to get it some other time because I not going to waste my gas on something that should have been in my order in the first place." She informed me that "Well you can come pick it up now or with 24 hrs that's our policy." I said "Now you gave a reason why I will never comeback and spend money there." read more

I have enjoyed food there many times in the past. Today I ordered takeout. The steak was very thin, so therefore a "medium" steak had about a pencil eraser size pink spot in the center. It was stringy and tough. I was very disappointed. Also in this time of takeout. There was no communication of that my order was ready although I told staff when I ordered, that I was waiting outside. I told them it was difficult for me to walk, they said I had to come in for pick up. Needless to say that they are off my list and I get takeout very frequently. read more

We went there yesterday (12-1-21). Group of 8. No problem being seated. Waited over 15 minutes no contact with a server. I know servers were there because I could see 3 in a group across the restaurant standing there talking. Other servers kept walking by our table waiting on other people that were seated after us and bussing tables. But no one ever came to take our drink order or acknowledge us in any way. Approaching 20 minutes we just all got up and left. Went to Margarita House and had an excellent meal with good service. It's been about 10 years since I've been to Logan's roadhouse and with my experience yesterday it will probably be 10 more before I try it again. By the way, they were not that busy. Not counting my group there were probably not many more than 15 other people in the whole place. read more

Food is disgusting. Understaffed meat was undercooked. We sat there waiting on the bill. For a really long time overall not a good place to eat at. I remember when Logan's used to be a good restaurant not anymore at least this location. read more

Greeting service sucked. 3 employees standing at the register. After 2 minutes waiting patiently 1 employee comes toward me like I was a disturbance. I greeted her nicely and she pierced her lips and forced a quiet hi. At that point I turned around and left. What is the sense on staying if I can't get a nice hello at the door or immediate attention, there was barely any customers there. If your host/hostess is bad and has a bad attitude then most likely the rest of the staff is going to suck too!! And if the staff sucks then the food will too!! I'm not going to pay for crappy service anymore. I'll take my business and money elsewhere. And I did, great restaurant right across the street, got the steak I was looking for. read more

Waited 1 hour for our food, and it was cold. Service was completely horrible. The waitress, rosé, was high and could not remember to bring water, silverware and 2 of the orders to our table and could barely form a sentence. PLUS we witnessed the waitress conduct a drug deal!!! Right in front of us!! I will not be back. read more

Went here to satisfy my roll craving and left disappointed with everything else. When we got seated my immediate thought was this table to gross and sticky. Our rolls and drinks came out quick. We ordered the new pasta, fried pickles, and a kids chicken tender plate. Pickles came out first and I was very excited to have some but they were way to salty. I know usually fried pickles have some saltiness to them, but I've had better fried pickles that weren't so hard to eat. My son's meal came out and it was fine, besides the big chunk of potato in his mashed potatoes. My food took forever to come out, my son was basically done eating by the time I got my pasta which again SUPER salty. Idk what happened tonight but I couldn't finish my meal. Our server was great though. Very attentive and checked in often. read more

Both of the people that I was with ordered burgers. One of them were done and the other one wasn't. They took his back to the kitchen to fix his burger. They put his burger that he had taken a bite out of, back on the grill to cook a bit more. I asked how in the world does that work? The manager came out and told us that that is exactly what happened. I said so you mean to tell me that the burger that now has his germs on it, went back on the grill where you prepare food for other people. He said "Yes!" My stomach instantly soured. Not to mention there were a few servers not wearing their masks correctly. read more

Went there today for Valentine's Day Lunch. The service was amazing, very on top of things. Food was great, good portion sizes at a good price. Highly recommended. Can NOT wait to go back to this location again!!! read more

I am being generous with the one star. We were told 10-15 mins we waited 45 and had a party of ten that came in after us and another couple who came after us get seated before us. When I questioned things the hostess had a major attitude. The restrooms were nasty. The prep staff was eating while prepping and putting food in the window. Many parties leaving after being seated. One party had everyone but one persons food come out. His never arrived. They said they would discount his meal. My fiancés steak was like rubber, I had asked for sugar for my tea that wasn't sweet, it never came. I could go on and on. It was crap fest and I for one will never go back. read more

I'd give Logan's Roadhouse a minus one if I could. I had a beer (a very good local IPA) which turned out to be, by far, the best part of my meal. I ordered the ribeye sandwich and I now deeply regret my choice. It was served on a roll (lightly toasted would have been better but no, it was a cheap uninspiring plain roll) with a couple of iceberg lettuce leaves, slices of nasty hothouse tomatoes, some pieces of raw white onion, some cheap, almost flavorless cheese, and some slightly caramelized onions over what should have been slices of medium rare ribeye but seemed to be more like burnt tips. Accompanying this bland, uncreative, frankenwich were waffle-cut fries that were barely warm and had impressively minimal flavor. In short, my only reason to ever return to this establishment would be if I was being chased by zombies and had absolutely nowhere else to hide. I sure as hell wouldn't return for the food. And I wish I'd check Yelp first ... apparently I'm just one of a veritable legion of dissatisfied victims, er, customers. (Note to self: Don't make sudden, random decisions about places to eat when you're really hungry.) read more

I went into Logans today and ordered a Caesar salad with salmon and 35 minutes later and never received it and the people that came in after me received their ordered long before me and they ordered steaks this location continues to disappoint me I have been coming to this location along time I want be back unless changes are made.. read more

2 stars for the queson and rolls. all the other food was horrible do not recommend. service was okay. took 7 minutes to get the drinks. food is expensive and not good quality. read more

very nasty place i was seated and silverware was dirty and the workers look nasty very uncomfortable and the food was mad cold like shame fr

Not the best food i had but great customer services. The steak is cook as described. I like my medium rare but they cooked it a lil too much. read more

Our visit was nothing short of amazing !! Logans is one of our favorites and it was a pleasant surprise to find out this location recently reopened!! From the requirement of wearing A mask to the food quality it was worth returning ! Most of all we had the best server , "King"! He was very attentive and just great all around ! We will definitely return to see him ! read more

I also went on website as advised above and filled out a complaint shortly after this review was posted initially and no one ever contacted me regarding this. Customer service horrible! read more

I attempted in good faith to eat at this sad excuse of a Logan's restaurant. Attempted to sit in the bar booth as it was small and it was only me. Was told that I needed to be seated from the hostess stand. Went to the hostess stand and asked to be seated in a bar booth. Well they wouldn't do it as there was only one waitress??? So he sat me at a table after I asked for a booth. (Many booths were open by the way). I left. staff was more interested in chatting with each other to take care of guests. There are a TON of 1 star ratings.. beware and stay away. What a dump. read more

The food here is fine, my fiancée loves the vegetable skewer. The problem is that there is something catastrophically wrong with their staffing and handling guests. We arrived on a Sunday at noon which is admittedly a time when restaurants are liable to be crowded. When we got in, we were told the wait would be 25 minutes. We foolishly decided to stick it out. After 30 minutes we started to hear their people saying they had been there since 11:30, a full half hour before we arrived, and were yet to be seated. Maybe they were a big party, I'm not sure, but either way that's ridiculous. Also worth mentioning: after we had been waiting about 10-15 minutes, they hostess bumped the wait time for newcomers up to 55 minutes....?!?! Really?!?! An additional half hour?! I think this was a disingenuine and fake wait time designed to tell people they are not wanted here. The optics are a huge problem. Dozens of tables and booths are open the entire time you are waiting including entire sections of the store. This is not the first time I've experienced this. I understand staffing is a limiting factor to how many tables you can have available but if at a peak time like Sunday lunch you don't have the staff to fully utilize tables and restaurant space, let alone not leave entire sections of the restaurant empty, you need to hire more people!!!! Overall a pretty bad experience because of the wait time being off (we waited about 35 minutes) the bad optics, the deceptive wait time practices (seemingly), and the utter failure to properly staff the restaurant. It's as bad as running out of food at a wedding. Pretty bad, 2 stars instead of one just because my fiancée loves the food. One final note: while the hostess was pretty cold, the waitress was nice. read more

Hello, I don't usually do this, but I had no choice because my experience was horrific. Upon entering the establishment, we put our name on the waiting list. We then noticed that they were skipping people on the list or just going by who was in front of them. A few couples were upset by this but me and my fiancé waited patiently. When we sat down, we could see visibly that the waiter was having a horrible day. After a 15 min pep talk his spirits brightened a little as he walked away, we could literally see other staff bullying him. I don't know about most, but it's hard enough having a customer service job but even harder when you don't feel safe at work. We never received bread, and then I ordered a 22oz Porterhouse medium well and side order of ribs, my fiancé ordered the logan sirloin medium well also. My Porterhouse came it was paper thin and the whole sirloin side of the porterhouse was missing no way it was 22oz it was charred and over well done, my side of ribs were 2 bones and with no meat on them, my fiancé sirloin was so overcooked it wasn't edible. Needless to say, we left 80% of food there and upon leaving asked to speak to manager who then came up to talk to us and he also look visibly distraught, so we just asked for refund (which is still on my card) and left. I travel for work and this by far was my worst experience at a logans roadhouse ever. read more

People were very nice. However, the place was nearly empty and it still took an hour to get the food. We had steak. The meat actually stunk and tasted rancid. My wife's was much worse than mine. It was so bad that we asked the waitress to just remove it from the table. The manager was very apologetic and offered to replace it, but the damage had been done. They were nice enough to take her steak off the bill. Sure isn't the Logan's of the past. We'll never eat there again. read more

Ate dinner here last night and would have written my review then but yelp was down. First I know it is a chain restaurant, but that being said the only good thing about my meal was the price. When is was brought to our table it looked great but it was cold. The taste was good, but if I had been a health inspector I would have sent it back. Chicken is suppose to be served a a certain temp to prevent disease, this was well below that temp. My waitress was fast but not at all accurate. I ordered a diet coke and my dinner partner water. When she came back we had to tell her who got what. The same thing happened with our meals. I blame the big chains for putting to much emphasis on the bottom line and not on training their employees well and making them take pride in their products they serve. Most people will not return food that is cold or over cooked for fear of retaliation from the staff, but this has also lead to the sad state that big food chains are in. I gave 3 star because one bad meal from a restaurant shouldn't be a complete turn off maybe it was a bad night. We will go back and see if they can make a better showing. read more

Logan's Roadhouse - Chicken tenders meal from the two can dine for 14.99 menu. Also included a side salad. - Steakhouses Near Me - Smyrna, Tennessee

Upon entering this dimly lit peanut infested chain restaurant, I was greeted with lackluster defeated facial expressions. Rather than having one of these souless hosts take me to a table, I decided to keep my joy and walk myself to the bar. I was greeted by a young beverage savior known as Morgan. As she poured an all american L.I.T., I look around the room and spot sadness in the eyes and more so the hearts of all the servers around. Identifiable looks of "when will this world take me?" And back to Morgan. Literally killing the drink game. As I throw more peanuts on the ground and down a handful of mozzarella sticks, I know everything in this world is gonna be alright. Thanks Morgan for making this a truly exceptional experience, regardless of working around defeated meat popsicles. read more

Logan's Roadhouse - Steakhouses Near Me - Smyrna, Tennessee

Had an interesting experience in this place last night and wanted to share it with other travelers... Following a driving day that approached 900 miles I was looking forward to a relaxed dinner in a casual setting. I had eaten at a Logan's elsewhere (Florida) so, in spite of all the options available near my hotel, decided to stop in. The "hostess" confirmed the number in my party (definitely not a difficult task) and pointed me to another stand of menus and what appeared to be guest checks. I stood there, apparently invisible, for at least 5 minutes (more than I would typically wait but I was really tired) while she chatted with servers near the kitchen. By the way, no other staff member made eye contact let alone asked if I had been helped, during the time I remained at my post. By the way, the "hostess" was in no way searching for a suitable table as the restaurant was less than half full and I had told her any open table was fine. OK, now the good stuff... From my great vantage point at the stand I had been directed to stand, I watched a female server hurriedly leave a booth near the bar area. As she left the couple seated in the booth, she turned and clearly said, "F __k you b____h," to the guests and walked past me to the servers area while dropping a plate to the floor. While I have no idea what started the incident, the guests obviously left immediately. Oddly, I had no interest in staying at Logan's as, from all indications, this operation was a dumpster fire and I left the restaurant. During the time at my assigned station I saw no one who even remotely appeared to be a manager which obviously was no surprise. By the way, I went nearby to Hickory Falls and enjoyed a great dinner, excellent service and was not deserted at a place where I could watch a poorly operated restaurant. Hickory Falls was excellent (see my Yelp review). I'll leave it to you, my fellow Yelpers, to make your own choices when looking for a place to spend your money. read more

One of my favorite average restaurants to come eat and hangout we had the triple platter and the grilled chicken ceasar salad the food came out in a timely matter and was great also had a great waitress who keep checking on us...I was very pleased as usual read more

Logan's Roadhouse - Steakhouses Near Me - Smyrna, Tennessee