I wish I would have looked at Yelp before I went in. Steaks were dry, overcooked and they didn't know what a Pittsburg crust mean...Outback and Longhorn know exactly what it is. The Cheesecake was also bad. read more

This location has probably the worst service and the rudest servers I've ever seen in my 47 years. Thank goodness I have other options when it comes to eating out. The Logan's in my hometown of Murfreesboro went out of business and I can tell this one will soon follow. Maybe the management team can stop the bleeding cuz it appears this one is headed to the same fate. read more

The service was awful. Waiting over 20 minutes to be seen. We get our drinks by someone completely different. Then waiting for another 20 minutes to take our order. Our servers comes back to take our order then says one second and left the table again! We wait but come to find the MANAGER told them to wait on taking our order. I was confused and she said our table had a complaint. I was confused because we didn't do anything. Apparently our server said "we callled her out of her name".... Literally never had. I was so mad at the false accusations we left. We were treated awful from the jump. Don't go here if you want to be treated awful then be told that you are the problem. Wasn't surprised when I saw they have a 2 star review. Awful awful place. It's sad knowing people will lie. Also I asked the person who brought our drinks that we were ready to order for them to completely ignore us. If you want good service and good food go to chilis next door read more

I rarely ever leave reviews but when I saw the low Yelp rating I was initially confused because I have eaten at this chain before and enjoyed it. Upon walking in we were informed there was an hour wait. There were at least five wide open tables right inside the entrance on a Friday evening. The host was unable to explain this and didn't seem to care. Staffing must be short but I've never seen anything like this especially on a busy evening. We went next door to Chili's and got a table immediately. read more

have been waiting for 30 minutes. Was told 20 minutes which wouldn't normally bother me but I can count 12 open tables and eight servers just standing around. Also over hearing the hosts tell other customers 1 to 1&1/2 hour wait while having all these open tables and employees just standing around. Will rate and update review when finally get seated and served. After our visit I am changing my rating mostly in part because of our waitress. Brittany was awesome. She turned what would have been a bad experience into a decent dinner. If we return we will definitely be asking for her. read more

DONT EVEN BOTHER. Wish i could give no stars. This place is awful. Came in for lunch at 1PM and was told the wait would be 10 minutes because they needed to clean off tables. Literally every table was filthy. Finally sat down and ordered. Waited 30 minutes for food before we finally took off and went to chick fil a. Close it down. Total waste of everyone's time. read more

Took one hour to get our food even tho we went in immediately at opening. When we got our food my daughter's nachos were cold and my medium rare steak was well done. No one was interested in addressing our problems. Finally my daughter went to the window and a woman wearing pajama pants and a tee shirt told her the manager was busy. However after my daughter told her she was going to contact Logan's corporate, the woman comped the check. However that did not feed the two of us. read more

"Come on, let's give them one more chance - how about it?" "Oh, I don't know! Remember the last time!? We said we wouldn't come back for quite a while!" "It's been months!" "Remember the last time they wouldn't let you throw your peanut shells on the floor? Remember? You swore you would never darken their door again for that simple reason. "That there is just UN-American" I think you said!" "I remember, but we also had to pay for that meal out of our own pocket - I have a gift card!" "I'll meet you in the car!" It's one thing to take a chance with your own money, but when someone else foots the bill... We get there between five and five thirty. The waiting area is crowded - no wait - they all work here. We are seated (sat?) immediately. I considered giving them 5 stars for the simple fact that I was crunching peanut shells under my shoes making my way to the table - IT IS ONCE AGAIN LEGAL TO THROW THE SHELLS ON THE FLOOR!!! Who cares what the food tastes like! Bring me four more buckets of peanuts please! They now offer early evening meal deals for $8.99 - HEARTY they say. I get the roast beef with onions and mushrooms served on Texas toast with mash potatoes and coleslaw. Meat - meh. Potatoes were OK. Coleslaw I had to send back - just tasted weird. In it's stead I got hand picked, shucked and shelled fresh corn straight from the garden and slow cooked to tender niblet perfection - sounds good, huh? The can WAS freshly opened and 30 seconds in the microwave is today's generation's idea of slow cooked. Texas toast was - a lot. My wife got the 6 oz petite sirloin...isn't that a little redundant? "I would like the 6 oz LARGE sirloin!" "Sorry, we just have the 6 oz in the petite size." She likes medium, it came out nearly rare. I had them bring out the crime scene tape because - THERE WAS BLOOD EVERYWHERE! She asked to have one cooked a little more to her liking. It's rare that she eats her steak well unless it's medium. See what I did there? The SAME steak came back - we think in the SAME blood soaked plate with the SAME blood soaked mushroom and the SAME veggie skewers after she specifically asked for a new setup. It was medium. At least that was the shortcut button they punched on the microwave said. It was medium cooked, but it was as tough as my grandmother that raised 12 kids during the depression in a 1 bedroom house with no indoor plumbing and a coal fireplace for heat. It was about as flavorful as my grandmother that...wait...bad analogy. It put the blah in blahnd...that's a word - use it. I usually carry a scale around with me should there be any emergency weighing situations pop . I happens more than you think...or not. I had left it at home on the kitchen counter next to my coffee, but there was no way this was six ounces. I know it is pre-cooked weight, but still...no way. To the manager's credit, he knocked $6 off her $8.99 meal. And I knocked a boat load of peanut shells off the table to the floor! All is right with the world - well - except the food. Wife got a Margarita cheesecake to go. On the way home she was taking a bite and we got pulled over for violating the open container law... read more

Placed order on line. Technical issue and didn't go through so called in to Mt Juliet. Said wold be ready in 20 minutes. Got there in 25 minutes. Wasn't ready until 10 minutes of waiting. Left out hamburger so had to wait 30 minutes longer. Then they said rolls weren't ready and if we wanted to wait and after waiting 35 minutes we said no. Also kids drinks were brought out later. Got home and we ordered kids ribs but got grilled cheese instead. Terrible experience!! read more

I live in smyrna so when i was craving a steak, i went straight for Logans. its a friday night so i expect it to be busy. i pull up and get told that its going to be an HOUR wait minimal for a table. i'd understand if it was packed but i saw MULTIPLE empty tables and booths. the staff, except for the one doing the sign-ins, was just hanging around the kitchen area socializing, not taking care of anything. I drove 20 minutes to Mt. Juliet to eat there. Within 10 minutes i was seated and less than 20 after that i had my drink and salad. i wasn't even done my salad when the waitress brought my dinner and refilled my glass that wasn't even half empty. it's bullshit that i had to go 20 minutes out of my way to get a steak at the same branch just because my town one was so poorly run. read more

Has this place changed management? About 4 months ago we came in and was seated but waited 15 minutes and noone came to our table to ask what we wanted to drink. We left and went to Chili's where service and food is always great. Decided to give Logans another try so we came in around 3:30. We were seated right away. Rolls tasted like they were reheated from yesterday. The cooks and the wait staff were talking so loudly ( not about work matters) it's no wonder why I didn't get the meal I ordered. Food was just ok. Not worth coming back to spend my money here when there's so many other GREAT restaurants in the area. read more

We stopped in on a Friday night and had such a great experience! All of the staff was friendly and the service was excellent. The bread is SO good! How did I not know those incredible buns existed? I'll be dreaming about them for sure. I got the Fire Grilled Chicken and was very impressed. The Parmesan peppercorn topping was delicious, and it was set upon a delicious rice pilaf. I've honestly never liked rice that much in my life. It was that good. Overall, not sure why this location has such poor reviews. We will definitely be back! read more

Ordered from Doordash. The chicken tenders were way over cooked, cold and hard as concrete. There were no rolls. They sent the cinnamon rolls but no instructions on what temp to cook them and no icing. So sad! This is the last Logan's in our area that hasn't closed yet. It used to be a great place to eat No longer! read more

Waited 30 minutes while staff played on phones and laughed and played around. Were not even acknowledged that we were sitting at the booth. Left and told the hostess why and she just shrugged her shoulders. One waitress outside did apologize but no one else even acted if they cared. Horrible service. Wish I could give 0 stars. read more

Staff wearing masks on their chins or not wearing mask at all ! We got our drinks at the bar while waiting for seating even though not many people where inside .... finally our table was available and the half mask wearing hostess took us to our table and said someone would be right with us .... at 27 minutes no one had approached our table to take our order and the three waitresses Cleaning the table across from us ... yes I said three to clean a table for 4 -...I asked her whom was our waiter and she replied he didn't know but she would check and off the three of them went .... at 37 minutes in still no one had come to our table and someone in our party got up walked to the hostess desk and said again no one has taken our order yet !!! At 38 minutes the Manager named "John" showed up at our table and gave us the "give me a minute " finger and kept walking and he did return at 42 minutes of wait time ... only to give us the reason no one took out order was because we had gotten drinks from the bar ! ????? WAIT WHAT ??? Then he gave excuses after excuses really not wanting to take our order because it's not his job .... it the waitress that should of done that but WE confused the staff by bring our drinks with us from the bar !??? Again WAIT WHAT ??? My husband who was a lil mad cause of how we had and was being treated spoke up and said ... I don't want your excuses and I don't want anything to eat you have to offer cause I'm sure I don't want spit in my food and the Manager said " You don't have to eat here " You can leave " The manager also called my husband a piece of shit ! As he walked away from our table saying a few other muffled words that I'm quite sure where offensive ! I have never been treated so poorly by a restaurant Manager.... the whole staff was just out of control and the Manager was more out of control than his team he was supposedly be the leader of ! Logan's in Smyrna , Tn. Has gone to Dogs ! It used to be "In PlaceTo Be In Smyrna" but no longer ! Logan's in Smyrna I will tell any and all ...Your food sucks , Your staff sucks and Your Manager Sucks which only leaves this place with one star maybe ! But we will not be back DONE WITH LOGANS AND THE RUDENESS AND LACK OF LEADERSHIP By JOHN THE MANGER ! read more

I haven't been to Logan's in 4 years due to horrible service. Service was great. Food was horrible! They even remade it and still bad. They did give us coupons for a free appetizer to Come back. I gave all of these to people in line. You didn't understand.... I'm never coming back, I work too hard for my money read more

Took an hour nearly to get food after seating. Waitress was nice but had no clue about happy hour drink specials. Food quality was terrible. My wife's broccoli was lukewarm and overcooked. My hamburger's bacon was undercooked. My fries were lukewarm and bland. We ate on a gift card, at least. We have another gift card, but I doubt we will return. read more

I have dined at Logan's in Smyrna several times over the years. I have always enjoyed the food and service. Last time I went was for a large birthday dinner with local friends. There were 30 in our party. We did have to wait a bit for a huge section over to the side to clear out and had tables moved around for us so we could all be together. The staff was busy since it was the weekend, but they seemed to coordinate everything to make it all work out. The food was good as usual and a good time was had by all. I have been in smaller groups with like 2-4 people and everything runs smoother of course, but I understand how things can get hectic with a group of 30 on the weekend. read more

I would give this 0 star if I could. We ordered takeout tonight through ubereats. And we were missing one of our kids meals and the food that we did receive was bland was missing order notes on how to prepare the meat. Extremely disappointed in this restaurant. I will not be back for a while. read more

We ordered takeout and it was not met to any expectation what so ever. Our food took forever then called telling me they didn't have an item I ordered which was of course my meal. So settled for a grilled chicken sandwich instead of the French dip they didn't have. The chicken was still slightly pink. Was cold and tough. Our burger bun was hard as a rock and the meat was undercooked our fries were gross and soggy.We were missing a drink. So all together I would give their yeast rolls a 3 star other then that not impressed read more

My family and I were celebrating a special accomplishment. We decided to go to Logan's Roadhouse in Smyrna, TN on Sam Ridley Pkwy . It had been 3 years since any of us had been to Logan's. We were all looking forward to a wonderful dinner. Well things went downhill from the start. We were seated at a table where another customer, who was waiting for a to-go order, had made himself comfortable. After our drinks came out, we asked for straws. We waited for the straws for at least 10 minutes. The waitress came to the table with straws after my son had gone to the bar and gotten us all straws. We ordered potato skins for an appetizer, only to be told a few minutes later that they were out of potato skins. Then we ordered the onion rings. The appetizer portion was the size of a serving and they tasted horrible. We then waited about 20 minutes for our entrees. I got the 6oz. sirloin dinner and added crab cakes. The sirloin looked like a miniature hockey puck. The chef (Chris) did replace it with a better, tender sirloin. The crab cakes were basic and unfavorable. My daughter-in-law ordered the pulled pork dinner. The pork was dry, like it had been sitting under a heat lamp. She couldn't eat her meal and returned everything. My son who ordered the salmon dinner received an order that looked like a child's plate, the salmon too was replaced by the chef. My other son ordered the mango lemonade and they were out of the mango flavoring. Everyone who ordered a loaded baked potato got cut sliced cheese on top and melted in spite of the fact that shredded cheese was on our salads earlier. Some of the silverware was dirty. One of the host had a hood from a hoodie on his head and eating at the podium. Grace, who was our waitress, was very nice and did the best she could, but our overall experience was not a good one. We will not be coming back to this location any time soon. read more

Went there a couple of weeks ago. Service was just ok. I was really dying to try the new burger with the big piece of fried cheese on it. I ordered that and the waitress tells me they just sold out of the fried cheese slices. Really, if you are going to have a NEW PROMOTIONAL item and the MAIN ingredient for it comes frozen why not order the crap out of it so you know you wont run out! Settled for just a plain ole burger whoop d doo! Hubby got a steak which came out luke warm. Cooked right just not not at all. So he says something. They throw it back on the grill and bring it back out. Well now its hot of course but now his medium steak is a well done steak. Way to be lazy on that one, not our fault the food sat in the window so long it was no longer hot, should have made another steak instead of just re-heating the one we returned. This experience just sucked all the way around. :( read more

We had a party of 9. Decided to go out around 6pm on December 26th. We never got seated. First of all the hostess ignored everyone that walked into the place, then was told that it would be a 45 minute wait *no big deal*. However, after 55ish minutes, we were told it would be a couple more minutes, 12 minutes later; never got seated. In the end, we went to Chili's to eat. I suggest you go somewhere else to eat not just because of the poor service and attitudes from the staff, but because they let others cut the wait list based on Ethnicity. Logans needs to be shutdown bad. read more

Food was just okay. Waiter got my order wrong but I just settled for what I got. Sitting next to kitchen made me uncomfortable, the workers there didn't seem to care that we could overhear their vulgar conversations. I wouldn't recommend bringing children to this restaurant unless you want them to learn a few new words. Next time I'll probably just go to a neighboring restaurant. read more

I eat here a lot. My wife first time here was our date. It help me win her over. Always great. If you ever have a problem let management know. They will make it right. All of the people I want to impress I bring here. Thanks Logan' s Roadhouse. read more

I've been here a few times since I moved here at the end of last year... This place is ok, but nothing to get excited about. Their strawberry lemonade is very good :) I usually get the porkies and they are ok... The service here has never been 'knock me down good'. Our waitress today (Easter Sunday) wasn't friendly, but she wasn't rude. She was just there, didn't over exert herself.. I've heard they do have some good drink specials occasionally, but I haven't taken advantage of them. read more

Food wasn't good, and took SO SO long! Place was dirty also:/ will not be going back!

A while back we had a less than satisfactory meal. The manager responded promptly and courteously. He thanked me and said he would use it for a teaching moment. Our next 2 meals from there were simply outstanding. I mentioned the positive experience to a manager, and he thanked me for allowing them the chance to make it right. Every business can make mistakes, but the attitude of striving to make things right when they do go poorly is the way to go. Instead of being unhappy from the earlier experience , they created a grateful and repeat customer. We would highly recommend the Logan's in Smyrna. read more

Came in to pick up an order of two salads. The restaurant t is nearly empty and very few people are coming in for pickup yet they're running around d totally unorganized. My order was supposed to be ready at 8:30 and I'm still waiting nearly 30 minutes for a simple to-go order. They ran out of wings too. I don't understand why most Logan's locations are so poorly run. Don't bother wasting your time here. I totally regret giving Logan's another chance! read more

If I could give negative stars than I would. My experience was totally disappointing. The hostesses were great and my party was seated quickly. However, once seated we were not acknowledged by our waitress Lindsey. Lindsey looked in our direction and said nothing, she never introduced herself but passed our table several times to help other patrons. I definitely will not be back and would not recommend this location. Please train employees accordingly, a simple "hello, I will be with you soon" would have sufficed. read more

The food is great BUT they take forever and they have a ton of ppl there working. I understand being busy but they are known for being slow. i ordered take out on Father's Day and it didn't take as long as normal but they forgot the dressing for my salads and didn't put in the order for the dozen of rolls I thought I ordered. It's just frustrating. They got the food better now maybe they will get the wait down. Fingers crossed. read more

Our appetizers came before our drinks. The order was wrong. The salads came after the meal. We got no refills. Our server came to our table 3 times, and that's it. This was for my kids birthday and it was awful. Never again. read more

Waited for food for 35 minutes. People who were seated after me had eaten and gone before my arrived. I paid for my beverage and left. This place has declined over the last 2 years. I keep going back hoping it will get better but it hasn't. I have been coming to this location since the day they have opened. I'm saddened to see it go down hill like this. read more

Got to say last time I can was here at night and the service wasn't so great. Decided to give them another try this time I brought my friends and went in for lunch. Amazing service! Little bit of a wait but it was expected for the lunch rush. Hostess was super sweet And very cute ;) she sat us shorter than the time she had told us which was great! Barely had a minute go by and our server was at our table getting our drink orders! Food came out on time everything was very good. No mess ups on our order! Highly recommended going during the afternoon!!!! read more

Ordered two soups and two salads and a kids meal to go! The easiest thing on the menu! The soup bowls were only half full and they left out the salads! Check your bag before you leave!! :( about to drive back now! read more

Waited for an hour and still didn't get food. Waitress forgot about it all. Bugs everywhere and an awful smell. Table beside us sat down after we got here and by the time they ate and left, nobody had come to check on the table or our drinks or food. read more

The food was really good. The staff was very friendly and the waitress we had was very friendly and professional. The food is great. The hostess and host had a smile on there faces and they worked quick to find us a table. read more

They let the man come in with dog! No this was not a service animal. They asked him to leave after complaints. How did the hostess let that happen? Is there manager. They mixed up our food order. Rice was cold. Salmon was suppose to come grilled lemon and a dill sauce. But there was no lemon and no sauce. read more

It's Mother's Day and I ordered an online order at 5:45. The estimated wait time was 30 minutes. I arrive for the order at 5:10. I did not leave the ​restaurant with my food until 5:41. I had to interrupt the attendant and demand she check the status of my order. She was a perfectly pleasant individual and I know this was not her fault. This was a management shortfall! There were 40 people waiting for a table outside, with more than 10-15 tables clean and empty on the inside of the restaurant. When someone came to check on wait time, they were told it would be 2 hours. WHAT?!!! Seriously, there is a reason this is a failing chain. It's all about management. People want to eat there so it's not a lack of interest in the chain. It's the management that is running this place into the ground. read more

i asked for medium well steak and basically got served a michelin tire on a plate. absolutely detestable, execrable if you will. i asked for some A1 sauce and got a puny amount. it's absurd, its ludicrous. will not be back. read more