I've never reviewed a company in my life, but felt compelled to do so. All they care about is…read moremaking a profit off of you. I wanted to order contact lenses from a 3rd party instead of their overpriced contact lenses that dry my eyes out, but they blocked the order so I'd have to buy directly from them and charge me 50% more. They said it's because they weren't able to do an exam with me wearing those lenses, but I've been wearing them for 20 years and no other Dr. has had an issue with it. They might as well just come out and say, we want your money and don't care about you. Employees are nice, buy will never go to them again and I'd advise you don't go here either.

I love the practice. I have been a patient for over 5 years and my whole family goes there. Great…read morewith adults and kids!

I am completely amazed at the level of care we were shown. My husband was traveling into Denver…read morefrom out of town, and experienced an optical emergency that would have rendered him completely disabled for the entire trip. I desperately contacted this office during the early hours of the morning and Dr Lee quickly responded from her personal number. She graciously offered leave her home early and come into the office hours before they opened to help us. I don't know what we would have done without her. She was so kind to us, so eager to help. I wish we had more people like this in the world.

Dr Le and her staff provided excellent eyecare during my two office visits. Her attention to…read moredetail, focus on client service, and professionalism were exceptional. Thanks to Dr Le, Heath, and her other staff that helped make it a great experience.

I'm extremely disappointed with the unprofessional and rude behavior of the staff at this office…read more From the moment I walked in, I was met with attitude and a complete lack of courtesy. Basic customer service -- like greeting patients, answering questions respectfully, or simply being polite -- seems to be too much to expect here. I came in for an eye exam, not to be treated like an inconvenience. The front desk staff in particular were dismissive, a blond older gal showed short-tempered, and made me feel unwelcome. If this is how they treat paying patients, I won't be returning -- and I wouldn't recommend this office to anyone looking for respectful, professional care. There are plenty of optometrists who know how to treat people with decency. I suggest looking elsewhere.

I thought the doctor was wonderful however the customer service from the other employees has been…read moreabysmal. Since my exam I have reached out to this office three times to have my prescription sent over to me. I have still received nothing. When I spoke with someone the second time I reached out I told her it was relatively urgent and she reassured me I would have it the next day. And yet still nothing. I won't be returning which is unfortunate because as i mentioned I was very happy with the care from the doctor but the rest of the staff is completely unresponsive. Do your job.

This place is incredible. The ladies up front in check in where incredibly kind, they all took time…read moreto help me find glasses that looked good and I felt comfortable in. They were honest when they didn't like a set I picked which I LOVED. Dr. V was absolutely incredible. She explained a lot during the exam and was very thorough. I would absolutely recommend this and give them 100 stars if I could!

Best optometrist and optometry office in Denver…read more I saw Dr Lo for an updated prescription. She is warm, amazing, and knowledgeable about conditions that most MDs are not. I have a complex eye and medical history, and Dr Lo was incredibly thorough. Additionally, this is what I saw while waiting for my appointment. 1) Two elderly individuals - one a veteran - required hands-on assistance with insurance. 2) A third elderly individual on a limited budget received a prescription discount card for their pharmacy and the staffer walked through the prescription instructions slowly and clearly. 3) The eyeglass team was not trying to upsell glasses. No hard sales tactics (like I have experienced at previous offices) and they were conscientious of options if a patient was on a budget. Frames are clearly marked with prices. Patients are treated with dignity and respect. This was by far the best optometry experience of my life. Thank you.

I'm very sad to have to find a new eye doctor. Suggest you do as well, this place is over priced…read moreand doesn't care about you or your time. Unfortunately, service has declined substantially. I have been going here for a few years; when I ARRIVED at 9:30 am they let me know I was over "9 minutes late" for my 9:20 appointment (which is not what had been told to me on the phone when I made it), and that they wouldn't see me. I am a mom and had camp drop off in the morning before this, had to work at a coffee shop across the street in between and take off work to make this appointment work for me, just to be turned away for a 10 minute difference in appointment time (that their scheduler made). The girl at the desk might as well have been a robot for all she cared and kept repeating a 9 minute policy. ZERO empathy and the sweetest voice, terrible combo. The fact that they pack appointments together so closely that they can't afford customer service is atrocious. Yuck, don't make the mistake me and many other reviewers here did: GO ELSEWHERE to somewhere that CARES.

All of the staff is super friendly here. I absolutely love my doc, Dr. Baird! She's so cool! Since…read moreI just come in for my regular eye exams, they informed me that I could use my insurance on a pair of sunglasses so I got my first pair of Ray Bans for a great price! Definitely recommend this location, especially if you live close by and can walk to this spot!

I have been here a few times over the years, and I've been very satisfied with all my experiences…read more The staff are friendly and speak Spanish if needed, the store has been remodeled within the last couple of years, and they have very new technology to scan your retinas for any diseases or issues. Using their retina scanner, which only cost me $20, they found a freckle inside my eye! I didn't even know this was possible. This optical center is the first that I've been to which offered such as scan. Apparently, people can get cancer in their eyes, so it is good I decided to do that. Now they can measure any growth of the freckle over time, which could indicate a problem. I've purchased both contacts and eye glasses from this location. I've been able to make same day appointments and be finished within an hour. They usually have my contacts in stock, which is always a nice plus. One thing I appreciate is that they recommended I change my contacts with some that are more breathable, and I am thankful for the change. I hardly notice they are in now. The prices are good, probably comparable with Costco and other discount retailers. I've gone to Costco for my eye care in the past, and I've been happier with Look Optical. They have a large selection of eye glasses, both on the cheap side and the designer brands. They take insurance such as Medicare. They also have a large selection of contacts. If you are looking for an inexpensive yet competent and friendly optical office, I say come here. You'll be glad you did.

There is no better customer service anywhere! I took my grumpy older brother there to get help…read morewith his new glasses. He has very thick glasses and wears large, expensive frames. He had gone to a very upscale Doctor and was very disaficited with the results. Sunny was wonderful! She listened and made suggestions. He had a very thorough exam there and used a similar pair of glasses. Sunny went out of her way to assist him. He now sees very well and never complains! I can't thank Sunny enough for all her help!!

Friendly staff. Had an emergency and was visiting from out of town and needed new glasses. They…read morewere able to fit me in right away and help me. Since they were unable to get me my glasses that day ( due to no lab at their location), they did contact another Optical Masters and arranged for me to pick them up there. Highly recommend.

Not going back. Front desk ladies weren't nice to me but to white man they were completely…read moredifferent. They are just trying to make money instead of helping people.

I haven't seen an eye doctor in years (possibly almost a decade) and I'm so glad this is the place…read moreI decided to force myself to go to because everyone was just SO friendly and understanding with my concerns. Front desk service was so kind and easygoing (whilst staying professional) and the technicians were so patient and friendly and the doctors were so knowledgeable! I felt very well taken care of while being super comfortable the entire time and I don't dread going to the eye doctor anymore thanks to the staff here. Looking forward to my next appointment!

They now have a really nice front desk lady, who is very helpful. Great doctor and staff! Very…read morepersonable, knowledgeable, and professional.