I have been here a few times over the years, and I've been very satisfied with all my experiences. The staff are friendly and speak Spanish if needed, the store has been remodeled within the last couple of years, and they have very new technology to scan your retinas for any diseases or issues. Using their retina scanner, which only cost me $20, they found a freckle inside my eye! I didn't even know this was possible. This optical center is the first that I've been to which offered such as scan. Apparently, people can get cancer in their eyes, so it is good I decided to do that. Now they can measure any growth of the freckle over time, which could indicate a problem. I've purchased both contacts and eye glasses from this location. I've been able to make same day appointments and be finished within an hour. They usually have my contacts in stock, which is always a nice plus. One thing I appreciate is that they recommended I change my contacts with some that are more breathable, and I am thankful for the change. I hardly notice they are in now. The prices are good, probably comparable with Costco and other discount retailers. I've gone to Costco for my eye care in the past, and I've been happier with Look Optical. They have a large selection of eye glasses, both on the cheap side and the designer brands. They take insurance such as Medicare. They also have a large selection of contacts. If you are looking for an inexpensive yet competent and friendly optical office, I say come here. You'll be glad you did. read more

There is no better customer service anywhere! I took my grumpy older brother there to get help with his new glasses. He has very thick glasses and wears large, expensive frames. He had gone to a very upscale Doctor and was very disaficited with the results. Sunny was wonderful! She listened and made suggestions. He had a very thorough exam there and used a similar pair of glasses. Sunny went out of her way to assist him. He now sees very well and never complains! I can't thank Sunny enough for all her help!! read more

OK customer service from optician and glasses fitter, slim selection of frames compared to better shops. One star for lying about the extra $39 that they charge for unnecessary procedures. After requesting not to receive the optomap, I was assured by the front desk that i did not need to pay for it so i signed the forms to hurry up the process. I'm sure the reason for the forms is that i'm not the first one to call them out on this. Insurance does not pay for it as it's deemed unnecessary. Needless to say, my insurance did not cover it and i was charged anyway. They chose to stand behind a shady practice and lying to patients about costs up front. I will not do business with them again. read more

At first it was just like a regular optical where they would take care of their clients. But then... I had tried to get them to fix by them, 3 months ago. But due to the pandemic they wouldn't take walk ins, even though they told me to just walking over the phone. I got there and they were like, Who did you speak to? at what time? and so on. Then I make an appointment, I am 8 min. late and they ask me to re-schedule. I know their time is important. But SO IS MINE, So I walked in and left my glasses on their counter and told them that their service was awful. And as I said that I saw only teenagers working here. MMMM. wonder about the management. Donald Veliz Donaldveliz@yahoo.com read more

This is a horrible place. It's dirty and unorganized. The wait time is well over an hour past your appointment time. Rude doctor who doesn't know what he's doing and doesn't want to actually help his customers. I would give this place ZERO stars if I could. Stay away! read more

Not impressed, sorry. They wouldn't even tell me the cost of a contact lens exam on the phone. Then when you get there the price on their coupon doesn't include the contact lens fitting even though it's for an "eye exam and 2 boxes of contacts". Very shady. Reminded me of used car dealers - but lest honest. read more

I wear Night & Day contacts exclusively and have for 20 years. So I have glasses but wear them very, very rarely. I do keep my prescription fairly current and got an eyeglass exam in 2018 at Look Optical. With the quarantine, I decided to give my eyes a break from contacts and quickly found one lens of my eyeglasses was a transition lens and the other wasn't. I contacted Look and they verified I had not purchased transitions. Because of the length of time, they would not fix or verify their quality control that had missed their mistake. Due to the service, I decided to take my business elsewhere. I tried to get all my records, including my contact prescription from 2020. I told them I needed it by end of May before my insurance expired. Several attempts have been made and they still have not provided it and my insurance has since expired. I had to report it my HR and file a grievance with VSP for fraud. I hope VSP removes them from their provider list. (Other fraudulent activity- charging VSP for multiple exams like glasses AND contacts when not authorized. Charging for tests like glaucoma when refused. Threatening not to treat for refusing unnecessary tests. All of which I have either direct communication or audio/video.) Their practices are dishonest and likely fraudulent so please save yourself money, valuable time and heartache and find a provider who cares is honest, moral and cares about those they serve. P.S. I'll update after VSP and HR do their thing! read more

They are always very helpful. I love that they don't have to dilate your eyes here. And one of the few shops in Denver that have Öga brand frames! Been coming here for years. read more

Most terrible service for eye care i have ever seen...almost a month later and im still waiting on the lens for my glasses..have insurance and paid with cash.pampa texas read more

They require you to have an eyeglasses exam so they can use your prescription for glasses towards your contact lenses even if you don't want to get glasses. They also require you to pay for a contact lens exam and fitting separately. They require you to pay extra for images behind your eyes. If you want a place to be straight forwards about what you owe, do not come here. read more

I have been to a lot of doctors in my older years, and this place is top ranked in my opinion. The doctor knows what he is doing, and the dialation was quick and painless. Most dialations leave you in massive tears, but not this one. This doctor knows what he is doing.I have had four massive strokes, so I have special issues, and the doctor handled them all with extreme knowledge of what was going on. I am impressed. ALL of the staff was courteous and knew what they were doing. If I raised a strange question, that they didn't know, they consulted with the doctor immediately and had an answer for me. Highly recommend this optical center read more

Called up for a same day appointment and was told to come over for a walk in. When I got there they said it would be a at least an hour and a half wait. I went to The Bent Lens instead. I hate having my time wasted. read more

I went there for an eye exam only and they did a great job. Very friendly, I would recommend this place!

I love these guys! I've been here three times and convinced my husband to join me today since he needed glasses. He was reluctant after seeing bad reviews from others. I don't understand at all. I've had nothing but good experiences with Look Optical. Louie and Sunny were excellent. It was 10:45 on a Friday. We had no wait at all. Thanks , Louie and Sunny for your patience and service! read more

I called a few optical places to get a last minute eye appointment, because I was kid free for a few hours, and they were the only place within three miles of me that would accommodate me. The optometrist was knowledgeable, approachable, helpful and all around great. Louie helped me pick out glasses and was not pushy, very honest and helpful. On top of amazing customer service, I was able to get two pairs of glasses for under $300. And they are designer frames. Did I mention they got my glasses to me the same day? I loved them so much that my husband will also be going there for glasses. read more

It's okay. Everyone is really nice, but it is definitely overpriced. A box of their Avaira lenses costs $40 at Look Optical, but $20 at Sam's club for the same exact thing. You can totally find them for HALF the price from other retailers online. Also, there are hidden fees that are not advertised. An eye exam at LO is $50 more expensive than at Sams Club, Costco, and several other providers. I suggest you shop around. read more

Dr Durfee was going to give me a pair of contacts as part of the exam, but when he went to get them they were supposedly out of stock. Before I left I pushed the issue withe a technician who consulted with the doctor before getting the okay to order a pair. When I picked up my ordered boxes of contacts, the technician tried to sneakily set the extra pair aside until I pointed out that the extra pair was for me. He sheepishly gave them to me. I wasn't impressed with the place or with Durfee. read more

I've gone to Look Optical for the past 4 years up until this year since my job now offers a vision insurance plan, and I have to say I absolutely miss going to Look Optical. The staff are always friendly and knowledgeable, the eye doctors always on point. Thank you for making my eye exam and glasses fitting experience pleasant and professional. I recommend your store all the time! read more

Been going here for years, but no more. With an appointment, I waited more that 1.5 hours to get my eyes checked, and still did not see doctor. Also, found the exact same frames at Target for $69 and Look was charging $180. They lost my business. read more

For some strange reason, I've had no luck scheduling an eye exam on short notice then I found Look Optical. It was in an unassuming building on 44th, but I had the best experience ever with an eye doctor! But the great experience started from the young gentleman who took the call, walk me through my insurance plan without any effort on my part. He was patient and got me an appointment same day. The staff too were professional and friendly. I've NEVER had a doctor who paid such attention to details. I got fitted for contact lenses, again, Dr. Durfee suggested a brand that was less expensive but more comfortable. I hope anyone looking for quality eyecare would look pass the facade of Look Optical because you're going to get the best doctor and staff at this location. I highly recommend them. read more

They will rob you blind. I went in for simple lenses but they made the "Progressive" lenses instead. I didn't know what 'Progressive' meant but had told them I definitely did not want or need bifocals. So they made me the Progressive lenses I didn't want and charged me double (($327) for two lenses and no frames.... They would not correct their mistake, they made me pay for it instead. Of course I will never go back. Just beware, there are too many negative reviews for anyone to trust this shop. I am very unhappy with my experience at Look. read more

I really love these guys. Dr. Durfee and his staff really listen to your concerns and take the time to help with everything. Very knowledgeable, professional and friendly, taking the time to explain his evaluation of our eye health. So patient when i took forever to pick frames. Thanks guys! read more

I was not impressed with the service that I got. I had to wait over an hour to see a doctor about getting my eyes checked and then afterwards they didn't have what I needed. I only went to use my insurance anyway. read more

I've come here for 3 visits. I'm just a little annoyed with the front desk. I went last week to talk about my contacts not fitting right and was told I could exchange them even though I opened the box. I even showed the lady I had opened the box and she said it was ok. I'm not sure who the lady was, I don't usually go there an hour till closing. I set up and appointment and was excited to finally have the right ones and be able to exchange them, as I can't really afford to buy them again right now. As I was getting ready to exchange them, the front desk lady I see most of the time I visit told me I couldn't exchange them after the box has been opened. I was like oh ok and proceeded to explain that one of their employees told me otherwise and I wasn't sure what to do. They kept repeating themselves which isn't needed. I understand why if you can't exchange the boxes, it's ok they are most likely going to end up in my trash bin at home since I can't wear them. I told them I wish I wasn't told the wrong information by your employees otherwise I wouldn't have made this appointment. I felt like I waisted the doctors and my time doing this since I can't get what I need. I want to buy contacts because they are way cheaper than glasses, but I guess I'll have to suffer and wear my old Rx glasses till I find somewhere cheaper to buy my contacts. Please just make sure everyone know the policies and ain't telling costumers the wrong information and getting there hopes up or whatever. read more

We have been taking our kids here for a few years and they are always friendly and very helpful.This time we went my husband and I also had our eye exam and both needed glasses they were very helpful and we had a good time. Everyone we have met and worked with has been very nice and willing to make it as fun as possible. We thank you for all you do. read more

I have been having my eyes checked and purchasing glasses from Look Optical on 44th for the last 5 years. I come back time and time again because the service is so good and prices competitive. The doctors always take their time to answer my questions and never make me feel like a dummy for asking them. The general staff is very friendly and welcoming and very good at reminding me when it is time for my yearly checkup. For the last few years Ms. Park has helped me select frames that look great while getting the most out of my vision insurance and staying within my budget. Another plus of going to Look Optical is the emergency services they are able to provide because they have onsite labs. They really saved my bacon a few years back when I got an eye infection from the contacts I was trying out and needed glasses ASAP so I could work. I recently had my annual exam and was reminded again of how great this place is. read more

I had been going here for 10 years. I had a problem with my left contacts and was told that I would have to buy a whole new box because I opened the box. I feel that the prescription that they gave me was wrong, and that they should have offered something to fix the situation. I will never go here again. read more