We have taken all of our vehicles to Cleveland. They always take such good care of us and help us…read moreunderstand our options.

We took our 2001 Honda in . The belt was slipping, the engine light was on and the temperature…read moregauge wasn't working. Car ran fine. My wife took it in. I got it back. The belt didn't slip , the engine light was still on and the gauge didn't work. $400 for a new thermostat. I took it back today. He ran a code on the light (never did it the first time) and said my coolant sensor was out. Probably why the gauge didn't work in the first place!!! He said he could put a new sensor in it. I told him I couldn't afford another $400 for a 24 yr old car and left. I will never go back and recommend you don't either.

Great service, honest price, the best support!…read more I only use Arthur's to service my families cars.

I've been a loyal Arthur's customer for several years, which makes this disappointing to write…read more What should have been a straightforward heat/AC repair turned into four separate appointments due to poor communication and planning. Within these appointments, I experienced overbooking which resulted in them not even getting to my car, repeated delays due to parts, being left without my car for an entire weekend with no pickup option (even though my car was drivable w/o the heat/ac) and ultimately discovering that my camera and radio were no longer working after the repair, an issue they caused. When I returned to have that fixed, I also noticed I was charged for a part I never authorized, which they later acknowledged was an internal mistake and refunded. While I understand parts delays can happen, the lack of communication and consideration for the inconvenience caused was unacceptable. Although a small discount was applied when I asked for compensation, in my opinion, the amount did not align with the price I paid, the ongoing issues and unprofessionalism I experienced. I won't be returning to Arthur's and I can't recommend their services.

I have a 2000 Ford Excursion that has been lifted with 35" tires for 26 years. Over the years, the…read moresteering has become very loose from the larger tires. I have taken it to Ford dealerships, tires shops, and a mechanic. No one has been able to "tighten" the steering like Going Straight Wheel Alignment did. It makes sense that they do this type of work everyday, so they figured-out what needed adjusting in a matter of minutes. My truck has not driven like this in years!

called and was told it would be 120$ for an alignment. I had just put brand new tires on my car and…read morethe tire place said my old front tires were slightly worn on the inside wall and recommended a alignment. Came to this shop as they had done my daughters car years prior. It took them 13 minutes to figure out that my front end cannot be adjusted, so instead they increased the tire air pressure and changed the toe? They told me to come back in 2000 miles, for what?? Is my car aligned, they didnt tell me. They ended up charging me 80$ to put air in my tires I think. Feel like I need to take it to another shop as I dont feel good about this experience.

This place did a, probably, small act of kindness, that was HUGE for my family and I. I've taken…read morevehicles here before, and they always seemed honest and fair. Today they rendered me speechless with their kindness. My husband is currently between jobs, we have twins in 3rd grade; Christmas around the corner. Your kindness is deeply appreciated, and we will definitely be back if any future issues come up with our vehicles!

I called the shop to see what a rebuild would cost and Jr (owner) had me explain the issue and…read morebefore I could finish he told me to go out to my truck and do a few things and call him back. I did that and it fixed it! I can't tell you the relief of not having to spend thousands. I've found myself a shop if I need one and would recommend them to anyone.

River City Transmissions took my truck in last week, I had a few quotes but these guys were…read moreavailable that week for the same amount as everyone else in the area. The price was fair, what was promised was delivered, and overall after dropping off my keys I knew I was in good hands. I don't know much about transmissions but I do know I walked in with a problem and I walked out with those problems solved and a good warranty to back it up. Scott knows what he's doing and I would recommend him and his shop to anyone I know with transmission problems.

terrible customer service SO RUDE over the phone, mechanic refused to work on my car sight unseen i…read moreasked why and they said we don't need a reason. woman on phone was incredibly condescending and mean for just no reason i don't understand their problem. the world is bad enough why choose to be bad people

I purchased my 2019 Highlander Hybrid in December 2021. It showed MPG of 27.9. Each time that I…read moretook it to the dealership for service, it was returned to me with a lower MPG. When it dropped to 23, I asked the service person why. I was told that it depends on the driver. I am the only driver! I recently began taking it to Master Tech. They are friendly & professional. AND when I picked up my vehicle, lo & behold, the MPG is again at 27. Highly recommended!!

LIFE THREATENING SAFETY NEGLIGENCE As a Senior Asian Women,…read moreI want to share my experience, since I chose this mechanic shop 5 Star Reviews and the AAA certification on the door. I am not a reviewer person, but I don't want anyone to go through the unnecessary fear, stress and anxiety of having their life in danger especially when a parent suffered a stroke and is incapacitated and you are her advocate. Repair: Differential Gear Shaft Replacement Repair entails: disconnecting brake lines, reconnecting, and bleeding them Cost: $5,335.00 Summary: 3 repair visits and 24 hours out of state emergency brake failure repair Repair 1 p/u date April 14th - failed at 70 miles an hour in Oregon on my way to San Diego, Ca, by the time I got back to Vancouver, WA it was worse than when I first brought in for the repair. Repair 2 p/u date June 4th - failed at 25 miles almost immediately June 9th went into the shop One Last Chance and I Demanded Toyota OEM parts since I learned I paid too much for none OEM parts and they were trying to pressurize the pinion gear themselves, the reason for the immediate failures. Also, stated if this replacement failed, I'd expect all my money back. Repair 3 date July 9th - my brakes lost pressure in early Sunday morning of July 12th on my way to San Diego, Ca. failed in Bakersfield, California at about 8:30 am after driving all night. Paid $395.91 for a 24-hour emergency mechanic to bleed my brakes. Brake Failure Cause: bubbles / air in the rear brake line. Why didn't it fail sooner - low traffic cool night driving, used cruise and to keep myself alert slowing through curves by shutting off cruise and accelerated then restarted cruise while driving through the Oregon and California mountains. What happens when bubbles / air gets in the brake lines: brake fluid heats up and the air expands causing no pressure to your brakes and the pedal goes to the floor.

Brandon and Doug are hands down our go-to for automotive repairs! Not only are they affordable, but…read moretheir customer service is next level. They've never tried to upsell us or push things we didn't actually need--which sadly is rare in this industry. What we really appreciate is their quick turnaround. We can usually get seen within 72 hours of calling--sometimes even faster. That kind of availability and trustworthiness is hard to find. Also? We love that it's a family-owned business that knows their worth. They don't work on weekends, and we deeply respect that boundary. It says a lot about their values and how they run their shop. Highly recommend them if you want honest, timely, and excellent service from folks who genuinely care!

Amazing group of men. There to help for all of my automotive needs. Fare and honest. Have needed…read morethem without appointment and they were willing to get me back in the road.. They are building a mother and completing my truck to make it a show truck. Also trust with my Porsche.

I'm a lifelong Toyota owner, and I can say Integrity Auto is the place to take your Toyota. They…read moreknow their stuff, are professional, and really listen. I stopped by without an appointment and they answer all my questions and were able to help me with my issue quickly. If you want honest, skilled work on your Toyota, this is the shop.

Best in the business, need we say more. Okay, service requested (check), quality (check), Value…read more(check), do they take check (check). If you had to ask (it may depend on whom is writing it), sorry. Thank you for listening. Bye.)