I'm at a loss for words when it comes down to this business. They seemed reasonable on their price. That's about it! Buyer Beware... First when they hung the screens, they were super fast, grids didn't align right, I had to call them to come out and fix them. They did. My husband noticed that the screw to one of the Windows wasn't attached I had to call multiple times for them to fix it. Finally it was fixed because I had to call again after another window screen had 2 screws come out, it was on the top story it swayed in the wind and rain tip it finally broke of the frame of the house. I spoke with manager who's not the friendliest person to speak with because no matter what I said he was right. Since the gutters are higher than a 5'2" person can see, we've noticed that on both top windows were they placed their ladder directly on my gutters with nothing to prevent rubbing metal on metal they scratched my brown gutters down to the silver color. My husband called and they denied it. They are the only ones who's been on the roof in those two exact areas. They DON'T care after they have been paid. And left their screw up on plate to fix. I DO NOT recommend this company. Manager should have come out to see what was going on but I guess he's too busy ripping other people off or talking down on them. read more

Lone Star Solar Screens - Not a good angle but yes, they could've prevented this by simply laying a cloth before placing ladder. - Shades & Blinds Near Me - Irving, Texas

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I called this guy for an appointment at 5. He shows up at my house at 4 and sits in my driveway. He never knocks. He doesn't leave his truck. I step out of the house and wave, he looks at me, and just stays in his truck. He doesn't even respond. He just sits in his truck like a weirdo looking at everyone. I had been waiting for him to call and he never did. Just parked outside like a pedo. He then proceeds to get out of his truck and talk to the people across the street and then gets back in his damn truck. I am so angry and uncomfortable. He will never get my business. read more

They did a fantastic job installing a few solar screens for our west facing windows. The screens were well-priced and installed way earlier than quoted. They have helped so much with keeping our living room cool in the hot summer months. read more

We called them out just for a quote and were shocked as how cheap it was to have our whole house done! The estimator was on time and friendly and professional. The install was the same way. We have had bad weather lately and these screens not only look great but they protect the house and keep the sun out. It's like our house has shades on, but they are protecting our house as well. Call these guys, we are sorry we waited so long to do it! We got the buffalo color and it looks great too!! read more

Horrible customer service...i requested to speak to Edgar to schedule an install for a remodel job in wylie and the man that answered the phone today said he is not available...long story short Edgar would have got my business. only $400 sale but, called back to ask for manager and he hung up on me...called a different number said he doesn't need my business. so go elsewhere....good product horrible person. will go after a refund for another job they installed 2 weeks ago in rockwall. I know it won't hurt there business, but hopefully this will make u think before you use there service. read more

The absolute worst quality and customer service I've ever seen! They refuse to honor their warranty, give you every excuse known to man, and tell you to have your personal insurance company cover what they warranty. They will cuss you out over the phone and tell you they don't have to honor their warranty. Don't use this company, they are rip off artists! read more

Lonestar Solar was great from start to finish, I can not say thank you enough to Edgar he was so understanding, and Terry was so friendly they were the cheapest out of all the estimates we received ....thanks again lonstar solar..! read more

Rock solid. Excellent price and quick work done right. We had 4 screens replaced and one solar screen installed. The screen was slightly off (bulged out a bit) and they came right back, removed it, repaired it and replaced it. They didn't ask for any money up front expecting payment following performance. Don't see the need to go anywhere else for screens. Well done! read more

I thought the first installation was nice so I ordered more. I asked to have them installed before Saturday due to an event before I even requested the measurements, and I was informed that it should not be a problem if I order it that same day. The installer came out and measured, I contacted them the next morning and was informed by "the Scheduler" that there is no guarantee for the screens to be installed before Saturday. I told him 3 times that although I requested it to be installed before then, I DO understand there is no guarantee and am okay if the deadline isn't met since I prepaid for the service. He continued to interrupt me by adding that he does the scheduling and everyone yells at him if things go wrong, reiterating that I may get upset if the deadline isn't met. I stated AGAIN that I know there is no guarantee and I will only get upset that you are not listening to me, as I said "I understood there is no guarantee and am okay the first time". He immediately felt offended that I wanted him to listen to his customers and had his manager Jorge get on the phone without warrant or explanation. Jorge did nothing more than defend his employee by further attacking the customer; I immediately cancelled my order. I had a conversation with Jorge again who said they get customers all time who want guarantees and are then mad at them, as if I didn't already tell them FOUR TIMES that I was okay if the deadline was not met. I informed Jorge that he is doing what his employee did, not listen to the customer. He then accused me of not listening in exchange (arguing with me) and said he is okay with losing a customer, simply because I wanted them to HEAR me AGREE WITH THEM - UNBELIEVABLE!!! I would rather pay a couple of dollars more for good customer service. Lone Star Solar said they don't care about losing customers so give them what they want. I must add that Roy, the installer, was Excellent and should be promoted to Jorge's position as manager, so they can retain customers. read more

After contacting five different solar screen services, and none of them showing up for their appointments, I was given Lone Star's info. They came out immediately and we had our screens installed 4 days later. We did not have to be home, the price was completely affordable and their service was great. We have recommended them to all of our family and friends with homes. read more

We are very pleased with Lone Star Solar Screens and the service and products they provided. My wife and I are impressed with the workmanship and the way the screens dressed up our home. Kevin came out to my home on time, gave me a complete estimate for all nineteen windows and wrote up the work order in less than thirty minutes. The screens were installed four days later by two very courteous and competent mature men who got the job done in about an hour. This is old school customer service. The pricing was much less than I expected and I up graded all the windows to a grid pattern, which I mentioned before, really dressed up our home. We highly endorse Lone Star Solar Screens for Value and Quality. No money down, send payment after you have inspected and approved the work. Well done ! read more

I have been a customer for many years, "like sixteen," and have always had great service. They are friendly over the phone and their rep. installers are great as well. I had some screens replaced because we thought it would be nicer to get more privacy as well as sun blockage on our windows. They came over and replaced our screens within 4 to 5 days. I'm a fan of their service and will always recommend their product. read more

This is our second time using Lone Star. Both experiences were great. First time we got the buffalo colo,r brown woven with black with bronze trim and mullions. It was such an immediate improvement to our curb appeal, really hid the ugly 80's windows that needed to be upgraded. The second time, on another house we got the sand color which is tan woven with white, with a bronze frame, looked fantastic, like a japanese soji screen effect. Both times the guys that came out arrived on time, and did a great job, the turn around time was super quick, like only a few days to wait between measurement and install. We had a problem with one of our screens on the second job, they forgot to screw it to the frame and the screen fell down. I called to let them know and they were out the next day to make it right. We did our whole house including a large sliding glass door for $600. Great investment, I love the privacy, curb appeal, and energy efficiency. read more

Lone Star Solar Screens - Sand with bronze trim - Shades & Blinds Near Me - Irving, Texas

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Norberto Padilla came by my house on time as scheduled and gave me a quote for my solar screens. He measured each window and answered all my questions without hesitation. I decided to go with black screens with 90% for the front and sides, and 80% in the back. He was very professional and friendly. The screens were ready in 4 days and they installed them the next day. The installers were professional, friendly and quick - maybe 20 minutes to install all screens. They fit perfectly. Friendly staff and a fair price are hard to beat. The quality is great and they really improve my home's curb appeal. Other companies were wanting twice as much and their product did not look as nice. I will recommend them to anyone. read more

Customer "Service" guy is very curt and inept. Sounds like a company that is totally out of control. In a way, glad that I encountered such an inept person answering their phones and didn't use their service or products. If that's their interaction with customers on the phone, I can only imagine what their installation must be like. read more

Got a hanger on my door last week. Had a George come out to give me an estimate two days ago. Price was more than reasonable for the solar screen plus install so I ordered yesterday. Come home early today and they're installed and look beautiful! Very VERY satisfied. Cannot recommend these guys highly enough. Took them less than 24hrs from the quote to have them made and installed on my house! - Jon read more

Jim out of Dallas is horrible. Basically told me he does not need my 500 dollar order since they did not show up when they said they would. I removed my burglar bars and told them they needed to take them back off since they did not show up when they were supposed too. read more

I also have had a run in with Jim the owner !!!!!! I ordered some screens and they were not done on that day...I called days later and the order was not even started and then I waited until the next date and not done then also....Then I called to talk to owner and he told me to take my business somewhere else.....WOW SUCH A JERK...... He needs to be reported to his product Co. Or He needs to retire and go away.....The Co. can be better with out him..... read more

They came out promptly for the estimate, and it was half of what the other guys charged, which made me suspicious. But I read the other reviews and they seemed to be legit, and it was only two French doors, so I thought I'd give them a try. The solar screens were exactly right, right size, right color, and they were ready quickly. The frames on the old ones were metal, and these are plastic, but I really don't care, and if it saves me that much money, it's fine. The installers were polite and efficient. I was very happy overall and wouldn't hesitate to use them again. read more

Have had for well over 10 years. Great install, friendly. Even fixed a screen the teen kid pushed out late one night free of charge. Still look super and saving energy! read more

Customer service is horrible and very unprofessional. Do not use this company. There are other company's out there that do better service at a better price. Jim and George are the two worst customer service reps I have ever dealt with. When Jim told me that he does not need my business I was already done with him. Remember people we are paying for a product and service so why buy screens from a company that could care less about you. they guys that came out to measures were very professional unlike Jim and George that will talk over you and are very pushy. I will tell everyone that I know not to use these guys. After reading many reviews I am glad I did not use Lone Star Solar screens...sounds like they would of did a horrible job! read more

Horrible customer service. Please take the other customers reviews saying how bad the customer service is seriously. We have already paid for service and they continue to not show up to scheduled appointments to hang the screens. Keep In mind they schedule the appointment times. The owner does not care, he just refuses to take or return my call. I will be filing a complaint with credit card and BBB and will take my business elsewhere. read more

My wife and I purchased solar screens from Lone Star in the summer of 2012. The price was very good. Our salesman was very nice. They installed the screens promptly, and we have not had any issues with them. They definitely keep the house cooler in the summer. The screens look very professional, also. I recommend anyone who needs screens to work with these guys. read more

Buyer Beware ---- I should have read the OTHER reviews before trying to hire this company. They came out and measured and when they came back to "install" they stayed for 2 minutes, said they couldn't get the old screens off (not sure why they didn't look at that when they originally measured???). Called the office to see what the deal was...was treated absolutely horrible - immediately got defensive...and while I was trying to explain I needed to understand the situation - because we have three (3) other rental properties we were considering them for to fix all the rental properties with new screens...he said you should just go somewhere else - we do NOT need your business. Truly unbelievable - I honestly do not know what to say about this company...except BUYER BEWARE! read more

We had some of our windows done and loved the result so much that we had Lone Star come back and do the rest! You can see out just fine, cannot see in. House is much cooler! Lone Star is prompt, excellent service at a very reasonable price! I highly recommend them!! read more

Had a bad customer service experience years ago having ONE solar screen installed. I have little patience or sympathy for People in business who get sensitive and defensive when the Customer is not happy. Sadly-Nothing had changed and I can't give my business to a company that does not make set appointments, they want to call you the night before. I guess they don't realize that most people have jobs and need some advance notice? And the best solution they can come up with is for the customers to leave a key and leave strangers in their homes to do the job???? In fact we did that the first time and they had to come back because the installation was not done correctly. And what do they do about pets in the home that may not be friendly? I'm wondering if they ever would have thought to even ask about that. I'll never know because under these circumstances I was left with no choice but to take my business elsewhere. In this increasingly adversarial business climate consumers are forced to deal with-when someone tells me that they have been doing things a certain way for x amount of years, that does not inspire confidence in the company or its practices...It tells me that the thinking or the methods are antiquated and probably need an update. I just don't understand the mentality of blatantly putting the needs of the business i.e. doing things "their way" over the needs of their Customers read more

We had a really good experience with Lone Star Solar Screens. The guy that came and gave us the quote was not pushy but was very informative. We had other quotes from competitors as well and actually had another compnay come in with a lower quote. I called Lone Star and not only did they price match but they took an additional amount of the quote to come in lower than the competitor. Our screens were ordered and installed within 1 week as promised. We also decided to order an additional screen and they came back the next business day with the additional order. Everyone I talked to from the receptionist to the sales guys to the installers were very friendly and customer service oriented. They did a great job at a great price! read more

I can not say enough good things about Lone Star Solar Screens. My husband (100% disabled vet - Korea) and I took a badly damaged solar screen to Lone Star and asked about getting it replaced. They took it, measured, gave us a price - which I immediately agreed to!!! I expressed concern about my being able to put it back up since it was on an upstairs window. They said "no problem, let us handle it". And they did!!!!! Came exactly when they said they would, the installer was one of the most pleasant people I have met in a long time, and he even checked the other screens upstairs to make sure they were still tight. I cannot thank Lone Star enough. I definitely recommend them!!!! read more

We had these solar screens on our previous home. We again purchased Lone Star solar screens for our new home. A great price for a fabulous product. Ordered and measured late Wednesday afternoon; installed the following Friday. WOW! Customer Service, Great Value; Exceptional Product! We are extremely pleased!!! read more

We had an outstanding experience with Lone Star. Installers were professional, on time, helpful; left samples for us to consider. No money asked for until job was complete. Only issue was not hearing from them before they came out to install; but since we didn't have to be home, it didn't matter. And based on other estimates they are highly cost competitive. And, today we received our lifetime warranty in the mail. Highly recommend them. read more

This company is very difficult to schedule, one would have to have time to stay home and wait for them to come whenever they decide to come. We called the Houston office for an estimate, got an appointment with Alfonso on Saturday and we agreed on the price and date and time of installation ( which was on Monday 3/23 after 3). We came home from work early to meet Alfonso on the agreed date and time. After waiting for an hour, we called to find out the status. Spoke to Pauline in the office, who put us on hold several times then came back to say they didn't know anything about our appointment for installation. She finally said they had us down for the week of 3/23. She suggested that we called the owner Jim Berner and gave us the corporate office number. We spoke to the manager who said he could help us because Jim wasn't available. After hearing our story, he transferred us to the supervisor Edgar who was unwilling to work with us on rescheduling. He was vagued about the date and time which would not work for us because we have to work. We needed a firm appointment date and time so we could be sure and be present when they arrive. We called back to speak to the owner and was told they don't schedule appointments and they don't do installation after 3pm because of the heat and they don't do installation on Saturdays. It is March 23 in Houston with current temperature of 77f at 4:30pm. The owner told us that he has so much business that he doesn't need to work with us. Go ahead and use this business if you can afford to stay home to wait for them (they may or may not show up because of all the business that they have) and you're willing to be treated poorly. read more

Upset and horrified at the customer service received by the manager and owner.It was rather crazy and unbeleivable.I was completely shocked that someone would speak to a customer or anyone as a matter of fact in the way the owner spoke to me.He didn`t speak he yelled,screamed and was vulgar in his words.I had screens out on my house and my mom`s house.That service fine until I had to call in about a damaged screen that was covered under the warranty.I called and ask for another screen,I was told they had to pick up old one and would repair it.I was told they would come out the following Monday or Tuesday.I have dogs so they can`t just go in my backyard so I told them I would leave on front porch for them.On Wednesday it was still on my porch,I called was then told they would pick it up on Thursday or Friday.On Friday it was still there.I called again and was told it would be picked up on Saturday.I tried to ask why I had to keep calling and why they keep telling me a different story every time I call.The manager Adam said I am telling you they will be out Saturday.I still again tried to find out why they haven`t came and keep telling me something different,he just kept saying Saturday and raisinng his voice.I told him it is bad customer service for them to tell me one thing not do it and continue to tell me something different every time I call and to speak to me in the tone and manner that he was speaking in..He seem to get a little angry about that and replied it is good customer serviice that we are even going to fix the screen,I replied it is covered on the warranty.I then ask to speak with someone else.A man gets on the phone yelling and screaming that the manager already told you we would be out there Saturday.Then he Yelled do you have something stuck in your freaking ear lady.We just won`t even come out and fix the freaking screen and hung up.To my suprise that was the owner Jim.Amazing that a owner would speak to a customer that was just calling in to have a screen repaired and I was attacked by him and his manager.Crazy.I will never use them again or refer anyone.I am to a manager and would never speak to a customer even if they were wrong.I have never seen the owner I work for act in this manner either.Where is respect,maturity,and customer service?I also told them I was going to put a review and call BBB.They said go ahead. Wow!I am not one to put bad reviews but this was just far and beyond bad customer service and I didn`t write everything they said because it is too much! They would not even allow me to speak much. read more

I had Lone Star Solar Screens install screens on the back of my house a few years ago. I wasn't unhappy with them until recently when storm winds ripped one off my house and bent it in half. When they came out to look at it, they said their warranty will not cover replacement because it is hail damaged. It was not hail that caused the damage to the screen. It was the high winds! I didn't even notice hail damage. I just wanted the one screen to be replaced. If I was claiming hail damage, I would have asked for ever screen on the house to be replaced. I also called and spoke with the owner or whoever the guy was that claims "he wrote the warranty policy and is very proud of it". That is literally what he said. If wind ripping a screen off your house is not considered storm damage, I don't know what it is. He just kept saying it was hail damaged. Just beware that they will not honor their warranty. I will not be using them in the future. His response to that was "I'll take you off my preferred customer list". Well, I can see how much he values his customers. read more

The screens shutter and bang against the house in the wind and eventually will blow off. Poor installation and poor customer service. The screens are warrantied, so we figured, no big deal. When we called to report one of our screens had blown off, they indicated they would send a technician out to survey the situation and confirm there had actually been a screen installed. The technician came out (a week later) and verified the missing screen. He said they would replace it...for $20. I consider myself a reasonable person and can understand there is some cost and nothing is for free. But when we challenged them on this $20.00 replacement charge, as all it took was a gust of wind to rip from the home, things got ugly. The technician said there's no way around it but would escalate with his Manager. The Manager told my wife the same and continually interrupted her while she tried to convey her arguments. He eventually said "I can tell you are upset, maybe you should have your husband call me". Seriously??? I really hate not giving a company a fair shake, but I really feel like they insulted me and and my wife by not wanting to do business with us anymore. We felt the installation was poor and it seemed unreasonable for us to pay for their goof up. They eventually did offer to replace with no cost, but with the caveat "we will never come back to your home"...Seriously??? Never had this kind of experience in all my life...couldn't even believe what I was hearing. read more