Last two services at the newly remodeled shop went well. Got me finished up on last minute notice . Courtney quoted me a great price and Roy took great care of my vehicle as a professional motorcycle mechanic. Will be back - read more

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** (1 Star)** I purchased a **2018 Polaris Sportsman 850** from Lone Star Yamaha in Burleson on **July 11**. The salesperson told me it was **"good to go,"** that they moved it in and out every day, that it ran great, and that it only had **365 miles** on it. I also paid **$692 for reconditioning**, so I reasonably believed the ATV had been inspected and was ready to use. I got home, unloaded it from my truck, put it in High gear, and the **check engine light immediately started flashing and the ATV went into limp mode**. I restarted it, tried again in Low gear, and the exact same thing happened. I tried a third time with the same result. I immediately called my salesperson. He told me someone from service would call me shortly because they were busy and short-staffed. I even loaded the ATV back onto my truck, ready to make the nearly three-hour drive back to the dealership. **No one from service ever called.** After my wife called the dealership on Monday, the sales manager finally returned my call. Instead of apologizing or arranging service, he asked, **"Didn't they tell you it was 'as is'?"** He then told me they had owned the ATV for over a year, that he wanted to send it to auction instead of selling it, and that he personally wouldn't have bought it because it was an **"old rickety four-wheeler."** I told him none of that had ever been disclosed to me. I had been told it was **"good to go."** His response was, **"Well, I don't know what you were told."** When I replied, "You do know because I just told you," he answered, **"Well, it's your word against the salesman."** When I asked why I had been charged **$692 for reconditioning** if the ATV couldn't even be driven around my yard without going into limp mode, his response was, **"They probably changed the oil and whatnot."** He also said that because they aren't a Polaris dealership, diagnosing the problem might be difficult. Ironically, a Polaris dealer later showed me that the active fault code can be read directly from the ATV's dashboard without any special scan tool. The code pointed to a throttle-body issue, which thankfully does not appear to be catastrophic. Mechanical problems happen. I understand that. My disappointment isn't that a used ATV needed a repair. It's the lack of follow-up, the conflicting explanations, being told after the sale that the sales manager wanted to send it to auction, and never receiving the return call I was promised. I'll let others decide whether that's the level of customer service and transparency they expect from a franchised dealership. read more

En verdad no recomiendo este lugar para comprar, compre una motocross el pasado y tienen 3 meses que no la pueden arreglar

The people at this place are top tier. If you are in the need for anything related to two wheels this is the spot. Jeremy knew what he was doing and made it happen. Super pumped on the new ride. read more

Lone Star Yamaha Husqvarna - 2023 yz250f - Motorcycle Dealers Near Me - Irving, Texas

This place is the absolute worst, and I REALLY wanted to like them. Took in my bike for a tire change and boom I find that my rim has 4 new paint chips and the cracked my fender in half. What's the manager's response? "We can't pay for that or fix it, but we can give you a new fender eliminator kit for free." I Don't want your stupid kit, I want these paint chips fixed!! Needless to say I will never go back and try to warn everyone to not get their bikes serviced here. read more

Lone Star Yamaha Husqvarna - Motorcycle Dealers Near Me - Irving, Texas

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I spoke to Danny Blackshear on Friday about buying a 2022 Husqvarna Vitpilen 401. I applied for financing online after we spoke. He called me shortly after to let me know I was approved for financing. I showed up Saturday and rode away on my new bike. I was at a the dealership for no more than an hour. Danny and the entire Lone Star team were great! They made my first motorcycle purchase quick and painless! If you're looking for a motorcycle, this is the place to go! read more

Lone Star Yamaha Husqvarna - On my 2022 Husqvarna Vitpilen 401 at Lone Star Yamaha. - Motorcycle Dealers Near Me - Irving, Texas

Do not buy anything used unless it's throughly checked. Stay away from warranty and gap. Get it through another company.

TRUST ME: AVOID THESE SCAM ARTISTS AND INCOMPETENT LIARS! Bought a bike that they did a "full diagnostic" on (and paid $400 for). A week (and about 20 miles of driving) later and it is broken down. Not only will they not fix it, they want to charge me $150 just to look at it! Didn't I just pay $400 for this? Please go to another dealer and save yourself the headache of being scammed. read more

Called Lone Star Yamaha Burleson from another dealership in Rockwall to get a comparison price. Stated I wanted the Yamaha credit offer of 0% apr for 60 month (which i was approved for) and that I was tax exempt for Agriculture. Told them to give the the best price they could with previous stated info factored in. They sent me a buyers order (in pics) of 20,577 (0% apr for 60 months at $342.95). I said are you sure the price and numbers are correct which they said yes. So I drove another hour and 20 minutes to buy the Rmax. Go there, got financing done. When we got ready to sign the papers they decided not to honor the agreement on the buyers order and decided that the price would have to be $4000.00 higher. Yamaha credit is offering 0% apr or $4000 customer cash. I told them to figure in 0% apr on the deal from the beginning. They would not honor their word or buyers agreement (pictured). Nor would they "work with me" on the price. I am disgusted with this dealership and do not recommend doing business with them. I then drove 3 hours back home with an empty trailer and their empty promises after wasting my day off from work. BBB, Yelp, Google, FB reviews to follow. If they would have just been upfront, honest with the pricing and honored what they promised I would have be giving a great review... read more

I bought a 2014 FZ09 from this dealership, the salesman Jeremy was great and really helped me out getting everything worked out on the deal. Fast forward a couple weeks I start getting a check engine light and the engine is dying. I get the bike started and start my way back home. At a stop light the bike starts blowing smoke out the exhaust like crazy. The next day I take the bike back to the dealer for service thinking how glad I was I paid extra for the warranty I call their service department the next day and the service manager, Steve, tells me they're gonna start on it the next day, Saturday, he never calls. He gives me the run around all week telling me four time he'll call me. He never does so I have to call him every day to get info. He tells me they've been working on the bike. I let him know that when I bought the bike I bought a tracker from them to be installed on the bike and that the tracker has not gone off letting me know the ignition has been started. He assures me they don't have to start the ignition to get the error codes to pull up. I was skeptical but I figured I'd wait for his call again. Shocker, he doesn't call. I call him at the end of the day and he tells me the bike is almost done but not yet, it'll be done the next morning, Friday, for sure this time. I ask him what the error codes are saying and he tells me he doesn't know because he hasn't talked to the tech. I convince him to tell me the error codes he says he has to go talk to the tech first and he'll call me right back. 10 minutes later I get notified the ignition on the bike has been started, they're running the error codes for the first time. He calls me back 30 minutes later and tells me what the error codes are, which I already knew I just wanted confirmed. Only now he has less confidence about it being done the next day. He says he thinks it's an aftermarket fuel tuner the previous owner put on, which is exactly what I told them when I dropped the bike off and what I told Steve on our first phone call. He says they'll take it off the following morning, run it and make sure the code doesn't come back up. The next day I get notified they're running the bike through the tracker and I'm relieved thinking they're gonna actually get it done, end of the day comes I don't get a call so I call them and they say the bike is done and I can come get it. I get there to pick the bike up, Steve helps me out and tells me they changed all the fluids, cleared the codes, and couldn't replicate the issue. I tell him I'm driving the bike from Mesquite to Fort Worth the following day and he looks unsure. He says if I break down I can call and they'll come get me with their trailer. I tell him I think it's just the fuel tuner and ask if they'll just remove it, he goes to ask a tech and they say it takes an hour and a half so it can't be done until the following day. I then noticed two big scratches on the fuel tank. I bring it up and we go inside to see what to do about it. The general manager Kevin comes to talk to me about it. He says he doesn't know if they can remove the fuel tuner, doesn't know if his tech can do something like that. Scott reassured him the tech can do it and Kevin tells me they'll try to get to it the next day. I ask what he can do about the scratch and he says he can call their painter and it'll probably be two weeks before it can be done. No other remedies are offered. I ask if I should just take it somewhere else and Kevin says "if that's what you gotta do" so I'm taking the bike to another dealer only now with a new scratch. I'd buy a bike from Jeremy again because their sales department was top notch. Jeremy and Steve were professional and helpful throughout. Kevin and Steve essentially told me there was nothing they could do for me. Their service department is the worst customer service I've ever experienced and I think this is a situation that could've been easily fixed by the manager. read more

Lone Star Yamaha Husqvarna - Scratch made by service tech - Motorcycle Dealers Near Me - Irving, Texas

Always ask questions. What they are charging your for, and how much of that is labor. I brought in a '05 V-Star 1100 for an oil change. The sales guy was very dodgy when I was asking my options on oil. And never told me a price. I had to get back to work so I just said full synthetic but when I came back for my bike they charge $223 for an oil Change! And $120 was labor. I will not be going back for an oil change read more

I have had several purchase and sale transactions with these guys over the last several years and have always been treated extremely fairly and left feeling like I got a great deal. They are passionate and enjoy what they do and have a great regard for customer service. I highly recommend them read more

The guys here went above and beyond to get my deal through. Ive never been happier at any dealership and ive had many bikes. This is the dealership you stop at first, believe me they can't be beat. Thank you Lone Star Yamaha read more

Lone Star Yamaha Husqvarna - 2017 Yamaha R6 - Motorcycle Dealers Near Me - Irving, Texas

These guys are awesome. I stopped in to inquire about a jet ski and ATV a few months back. I came by this week again after having an unpleasant experience at a different store. I was in a time crunch so I called ahead and asked if I could get there and get a new 2018 450 Kodiak in my truck in less than 30 minutes. They told me no problem. The sales staff was polite, quick, easy to work with and sure enough I was on my way back to Fort Worth with a new ATV in the back of my truck in 30 minutes. They had a great selection of gear and riding necessities. I'll be back soon for my first service appointment. Thanks y'all! read more

Lone Star Yamaha Husqvarna - Motorcycle Dealers Near Me - Irving, Texas

I got burned by their service department once and figured "maybe it was an honest mistake?"..."maybe it was a new guy?"..."Maybe they were swamped?" I walked in with enough cash to buy a new bike. I asked the salesman, who seemed honest and willing to help, what is the OTD price is on a new MT-07? The kid then pointed to "the boss" and told me to ask him. I asked the boss who then without even looking at me (as I was standing in front of him), told the employee "plug in his [my] information and we'll see." This is shady practices. The OTD cash price should be the same for whoever no matter what my information is. I then asked the boss, "what are the taxes and fees on a new MT-O7?" The dude then looked like he couldn't be bothered with me (a customer who probably makes more than him and his employees combined) and, without even looking at me said, "I don't know what the fees are on that model". I then asked could you at least tell me what the ballpark cost was the last time you sold your most popular model was? The guy again without even looking at me said "like $7 grand or something". I then asked "is that taxes, titles, and fees and everything included?" Dude never answered and acted like I wasn't even standing in front of him asking him a legitimate, straightforward question. I waited a few awkward, silent seconds before deciding to thank the employee and take my money elsewhere. All he would have had to do is say "last time I sold that model it was $Xxx.Xx with everything included" and I would have been able to tell him what color I want and "here's your money". Instead "the boss", again without even looking at me, ignored my question and behaved as though I was a bother. I've had the garage almost ruin my bike and then I can't even get the manager to look at me and tell me how much a bike costs?. There's lots of places you can buy a bike. No point in going to a place where the head guy won't even look away from his computer screen to answer a basic question. The employees seem like good people who wanna help and do a good job. I hope he treats his employees better than he treats his customers. read more

Was looking for a Yamaha e-bike online and found an ad on CycleTrader listing the bike I wanted at Lone Star Yamaha. Went in and met Pedro in sales who was very helpful. Manager was also very informative on Husqvarna, Triumph, and Yamaha motorcycles. Straight-forward and honest deal and no pressure. Very pleased with first purchase from them, and I will be back when the shop undergoes its expansion and a new wave of motorcycles and bicycles arrives! read more

Horrible service when it comes to title work and "after the sale" items. I have spoken with a John Rodriguez over the last two weeks regarding TX numbers and a license plate which, is long overdue. Subsequently, I am unable to use my jet ski due to no registration which, is the responsibility of Lonestar Yamaha. Mr. Rodriguez has given several conflicting responses over the past two weeks, for example, when I contacted him last week he told me that everything was ready and filed and he would email me the documentation which, he and/or the title agent failed to do so. I spoke with him this morning and he informed me that the title agent was out and it would be next week before, I receive my title work, but it had been completed. After contacting the Texas Department of Wildlife, nothing has been filed even after I was told by Mr. Rodriguez that my registration had been filed at the end of last week. Buyer beware and hopefully this helps! Chase read more

Worked with the guys there on a deal for a new R3 for my wife. We were happy with the process, guys were very easy to work with, and were very helpful the whole way. We'll definitely be personalizing and servicing our bike through Lone Star Yamaha from now on. Who knows - I may be in the market for one again, and I know where I'll be going for it. Thanks Lone Star Yamaha! read more

Purchased a new XSR700 from these guys a week ago. Bike is great and everybody was helpful and informative. Thanks Jeremy

Mike and Pedro were exceptional! We went out o buy my husband a Husqvarna and they were so patient and detailed and so so funny.

Worst dealership ever. They ran my credit report 3 times when financing for a bike which was obviously bad for my credit. On top of that, they sold me a bike that they said was brand new, but had done work on it, and ruined the wiring of the bike. Never go to this place. Go to Maxim Honda or somewhere bigger. read more

My son took his Majesty scooter in for service, part of which was replacing the back tire. He returned home and the tire went flat again the next day after he had ridden it a short distance. Lone Star picked up the scooter (usually a $75 charge) and found a defective valve, which they replaced. All at no charge. It would have been easy for them to suggest the valve was damaged when my son rode it, and I was ready to pay them something for the extra effort. But they stepped up and made things right. Highly recommended! We will be back! read more

Called to check availability of parts for my 2010 Yamaha Raider. Was informed that it has been industry standard for the last 20 years to not give out part numbers. I've been on 2 wheels dirt and street for over 20 years and have never had an issue getting part numbers. I worked at the parts counter at this very building when I was in high school and it was never a issue giving out part numbers when I was there. I will gladly spend my $ somewhere else..... read more

Everything went smoothly with my purchase. Chris was helpful and very knowledgeable. I felt like I was more than just someone buying something...I felt like they genuinely cared about me as a person and my needs. Great job guys!!! read more

This has become my new favorite Yamaha dealership! I bought a 2019 Tracer 900 last weekend got a fantastic deal and a great experience. Jeremy Smith was my salesman he is really knowledgeable and cares about finding the right motorcycle for you. Everyone there is laid back it's a real comfortable environment. Thanks to Jeremy, Brian, Chris,Kevin, Scott, and Jason. I highly recommend these guys! read more

You know its going to go bad when they start with..."what's hurting your trade is the year model" before you even walk in the door. I was VERY specific about the trade I had...year, make, condition, etc. Told them before driving an hour what I wanted for the trade and was told should not be a problem. They even deducted $800 from the trade value for brakes that they "think" need some work and offered me 50% of NADA as well? The whole thing was disappointing and unprofessional. read more

Bought a brand new 2019 Yamaha YZ450F. The sales team was helpful. Finance was easy. When I left the dealership I was told there was oil and gas in it. They started the bike, it sounded great but they forgot to put oil in it... I put maybe half an hour on that bike and I had to get a new engine because some valve cracked and it made the bike an "explosive hazard". Lone star replaced the motor for free which was nice but after a couple months and myself being very understanding and patient with them. They gave me a new motor with a dead battery. Called the service department about a new lithium battery and explained the situation and the best they could offer me was 10% off a battery that costs over $500. I bought the bike back in the end of September and only put half an hour on it. read more

Absolutely terrible. I took my bike up there for new tires two weeks ago. They broke the chain tension adjuster on it while replacing the tires and said nothing. Just sent me on my way. They finally came out three days later to pick it up and bring it back to repair it which took a week. Then didn't bother to call or tell me it was done. I had to call them. Then I had to go to them and pick it up instead of them bringing it back. No easy task as I live in Fort Worth and they're in Irving. And just when you think it couldn't get worse, I get my bike home and notice 3 things, chain is loose, bolts where hand tightened, and the chain adjuster was put on upside down. You would think they'd take care of me right? Maybe a free oil change or bike wash or something for the major inconvenience right? Not a single thing. I will never shop there again and will not recommend anyone else do so. There are plenty of places that take care of their customers. This place is not one of them. read more

Don't buy parts at this location! Looked up parts on their website and went to the store to see if any were in stock. None were but they still wanted DOUBLE the amount that's on THEIR website. read more

Don't buy anything from these people. They sold me a bike that had a lien on it and never disclosed the lien to me. The lien just got removed in March but now they claim they can't get me the title due to the bike being reported stolen. I call and e-mail every week to ask them to do their jobs and deliver the title but their answer is always "I'll check on it next week." May 3rd will be 7 months since I bought and paid for my bike in full. I have to file a lawsuit for auto fraud and breach of contract because it's clear they're not going to deliver the title on their own. Never again. read more

Just purchased 2015 Super Tenere. Great dealio, purchase process smooth as glass! One thing I really appreciated is salesman actually knew about bikes and rides. I also appreciated not getting several sales pitches during the paperwork for extras. Was excited to get out and ride new bike ASAP and it happened! Yamaha is building some great bikes as of late! And to think this all started because I went to the dealership looking for decals! New owners and staff really seem to want to make a great business! read more

First time there was last weekend for the demo rides. Friendly and customer oriented. They throw a great event. Got to talk to one of the mechanics and he explained clearly the questions I had. Worst part was construction around the building and parking. read more

I put down a deposit months back to purchase a bike. I ended up having other priorities come up and could no longer financially buy the bike. I have called in multiple times to try to get my money back and each time someone tells me they are too busy at the moment and will get back to me. I ask what the next steps are for me and they say they will look into it and will get back to me when they have a chance. One person told me they would give me my money back and the other said they would not and would give me a store credit. I asked for the documents I signed asking for that information and they said they would look into it. I have been told they would call multiple times but have not received anything. I keep following up and they keep telling me they are too busy to deal with me. They have not given me anytime of day. One time I called back right after them telling me that they did not have time to act like I was going to buy a bike and of course on that call they had time. How am I supposed to get my money back? read more

No STARS!! THey deserve None. Here we are again June 20, and I called to check on my Yamaha 1000 AGAIN. I ask for Jake in Service. I ask him if my Bike was ready and He says No. That the motor is blown. When was he going to call me? He called me on June 8 to pick up that it was ready. I go on June 12 and another tech there starts it up and the check engine light comes on. SO they tell me to leave it and let them check it again. So I wait a week for a call and nothing. So today I called and they say MOTOR IS BLOWN. They will not fix it that I have to pay again for them to fix it. Am I crazy or what!!! After we paid $8800.00 for them to originally fix it 11 months ago. Now they are saying I have to fix and Pay again. When originally they should of totaled out and NOW ITS MY FAULT!!! NO WAY LONESTAR!! Getting my INSURANCE and ATTORNEYS!!! This is the worst!! If you need anything Yamaha or Polaris go to CYCLE TOWN (Texas Powersports & Outdoors) in Lancaster, TX. read more