I was interested in purchasing a new X5 and contacted salesperson Bishoy Dawood and Sales Manager Alex Shin via email and received no response from either. Based on the lack of communication I decided not to make the purchase at this dealership. Customer service is an important component of the purchasing experience for me. read more

I recently purchased a vehicle from them and they failed to disclose the damages of the car. On top of that, they did not include a charger for it either. I am extremely disappointed with this dealership. They lack customer service and honesty. The finance manager tried to persuade me to buy all these pointless warranty coverages even when I requested none of them. Also, I spoke to them over email regarding the charger situation and they have yet to ship me one. They failed as a dealership to assist me in this issue. They requested I drive two and a half hours back in order to receive my charger that I should have had in the beginning. Do not do business with this dealership. They like to deceive people into sales. read more

Was quoted two different prices for the exact same car at the exact same dealer a few days apart from two different sales reps. Then told they wouldn't honor the better quote despite previously selling me a lemon read more

I leased my vehicle back in 2019, and overall the experience has been good and smooth! (note: this is my first time going direct to a dealership, so I have no frame of reference / nothing to compare the experience to). I also gave 4 stars on the Long Beach BMW Service Center page specifically regarding the servicing of my vehicle, and I would give 5 stars for the service advisors themselves if I could! My Sales rep at the time in 2019 was Peter Chen (not sure if he is still working there), I'm honestly not sure if they just assigned him to me simply because I was an asian person walking in, maybe they thought I'd feel more "comfortable" with an Asian sales rep, but I was not a huge fan. He was nice enough, but super pushy, and if my friend hadn't come with me for support, the experience would have been much worse! I also have a hard time with the Finance managers here, but thankfully I've only had to speak with them 1-2 times. They're hard to get ahold of, and kind of unapproachable... I love the classic look of Minis, but I learned after the fact that apparently they are notorious for having issues or breaking lol. The rating not being a 5 is mostly about the vehicle itself / the mechanics, and the sales rep. I think if I had a BMW (not a Mini) the rating might be a 5 :) read more

Tony Nguyen was great at helping me find the car I was looking for. He provided excellent customer service in answering all my questions regarding the vehicle. Very patient and easy to work with. Thank you Tony and the folks over at Long Beach BMW. read more

One of the best car buying experiences that we've had! My husband and I bought a car yesterday at LBBMW and our sales person, Adrian, was fantastic! He was super helpful, kind but not pushy and we really felt like the dealership went above and beyond to get us into the car that we wanted!! I highly recommend!! read more

Maybe I'm miffed they furloughed my favorite service advisor, but buying my BMW from here and owning it for the past year has left a bad taste for me. After 12 years and 4 x3s, I think I'm good after this one. I've been eyeing the X3M and even that doesn't get me excited about another BMW. Bought my car last year after a crash, and had a used car delivered here so I can check it out (because I just love the F25 X3 models and 2016 was the last year before the current F35 design). I was basically a for-sure customer but I felt like they played some games after I dropped off my rental. Through no fault of the dealership, I lost the page of my contract to get them to fix some parts of the car. It's fine, but kinda annoying. Should've just asked them to remove more from the price instead if I knew they weren't going to be proactive. They also have this "phantom print" thing but you can ask them to remove it. You'll still have it but it won't be registered and you won't be charged the extra $200. (Completely useless option that Sonic uses to get more money out of you as insurance will cover theft, and it creates more hassle) They do not offer window tinting as an option with a third party either. They were pleasant but there was some stuff that seemed sus and I left feeling somewhat played. Surprisingly, my favorite advisor started working here and took over my appointment when he saw my name. Very cool. Put me at ease to have someone I know working on my car. And then 2020 hit. Had to take my car in for service again. Got some other guy. My wipers weren't changed nor were my brake rotors properly inspected (wrote streaking windows and pulsing brakes on service ticket), but I wanted to be chill cause they're probably understaffed. Recently had to take car in again for regular service. Finally got the advisor that was recommended by the finance guy. Manny's good, he got everything on the ticket done. Now, you may be thinking: that doesn't sound too bad. Well, I was fed up with my previous dealership so I chose this place. And this place ain't any better. It has a nicer waiting area (that's mostly not functional now due to covid) but eh. Like, I shouldn't feel uneasy after paying so much, and servicing wasn't this problematic. Setting up an appointment is even a hassle. If I didn't have to travel so much, my car issues would've had to wait longer to be resolved at the dealer. Maybe it's this year with the reduced staffing and strict protocols but BMW ownership ain't what it used to be. If you really love these cars, my advice to you is to shop around and find a good deal, dealer promises or whatever be damned. Be sure to double check the contract and always be ready to walk. And get a good mechanic so you aren't beholden to service centers and their stuff. read more

I started coming here when it was separated by Long Beach mini and BMW for a Mini Cooper. I had a great experience on the mini side and had three mini leases back to back and each time I went back they always tried to help me stay within my budget while trying to get me the features I was looking for. This relationship finally ended 2021 because I was starting a family and I have two large dogs and my partner is also 6'4 so we can't all fit in a mini but I'm writing this review cause I reminisce about the time I drove a mini which are extremely fun cars to drive and I remember how much they took care of me here! The only downside was service was limited to weekdays which required coordinating drop off and pick up between work hours but on the sales front I had a great experience! Thanks for servicing me for 9 years! read more

I want to give a HUGE thanks to Connor for helping make the car buying experience easy. There was some issues along the way with Subaru Financial giving me false info/hope but Connor, his sales manager Robert, and their General Sales Manager Jason really came in clutch and made everything work out. Connor was very responsive throughout the whole process. If you come here, definitely ask for him! read more

Long Beach BMW - M340i xDrive - Auto Repair Near Me - Long Beach, California

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I was looking for a BMW I4 e40 for over a month. I wanted a specific exterior and interior. I went to Long Beach BMW and was greeted by Robert. Robert was beyond exceptional. He searched high and low looking for the specifics of my desires. Robert stayed in constant communication with me. Robert called me after a month and advised the exact car I desired was at the port and he would assure it'll be mine. Upon going in to reserve the car and running the numbers Tony the manager joined us and made the numbers fall right where I needed them to. It goes without saying I will definitively refer anyone who loves BMW to Long Beach BMW. read more

My car was dropped off a week ago with a mechanical issue and they have been 'too busy' to even look at it. What? They're also fresh out of loaner cars for 2 weeks, & they won't give me my car back either? I'm stuck without a car now for a week because they're 'too busy' and can't do anything about it. I've never had such poor service. read more

I had an amazing experience with Miguel Rivera the service advisor at long Beach BMW. I made a mistake and drove to Long Beach BMW when my appointment was at South Bay BMW. Miguel took me in immediately, was very knowledgeable, very communicative, and got my vehicle back fast to me with all the problems resolved. I couldn't be more satisfied with the service and his expertise. He'll be my regular service advisor for my bmw x5. read more

This dealership has always treated me very well over the years and I have just purchased my 4th BMW from them. Shout out to Hemat, Allen and Tony. Steve Lewis read more

I just want to say I'm on my 3rd lease with BMW. The 2nd and 3rd lease through Long Beach BMW. Honestly always have the best service and experience through them. My Salesman the last two times is by choice. His name is ROBERT BEHR. Robert is always the best. Really listens to the details of what I'm looking for and he executes. He is super friendly and has lots of knowledge of all BMW products. I always get a great deal going through him. The management team is also the best. I want to thank Robert once again for my lease on my 2024 430i. Couldn't be more pleased. read more

I bought my car from this location and get my baby serviced here. My 328i doesn't have any major issues besides the key fobs and the daytime headlights. They swamped out my key fobs for new ones after I replaced the batteries twice in 6 months. I don't have any issues with key fobs anymore but daytime lights has to been replaced every year. I like to compare prices before I take my car in to get serviced. This location have the best prices in a 30 miles radius! The service representatives I've dealt with are Miguel, Scott, and Angel and they've been very helpful. I love that they are not trying to sell you services that are unnecessary. I wouldn't take my baby anywhere else. read more

I see I am not the only one who finds this dealership especially "Dick####" Dennis of Internet sales an idiot. Makes people drive down to see cars that are not at the lot. Avoid at all costs, DO NOT WASTE YOUR GAS...... read more

I totally love my X5 and am so happy with the decision to get it and the process of coming to the conclusion the best way to do financing to determine which model. Richard and the whole team (finance!!) were supportive and even allowed me the space to drive multiple vehicles to make sure I was totally satisfied with my purchase, the team, and still loving the car a month later. read more

Long Beach BMW - My X5 - Auto Repair Near Me - Long Beach, California

BMW OF LONG BEACH WORST CUSTOMER SERVICE EVER. IF YOU ARE EXPECTING SERVICE AFTER YOU BY YOUR CAR ...LB BWW IS THE WORST At Long Beach BMW Customer service after you by your car is nothing short of horrible & pathetic. I got my X3 2 1/2 month ago. I don't drive much and I did not notice that that my Tow Cap was missing until 4 weeks later. I had pictures I had to take for Insurance next day and it was already missing. I went to Dealer and they made me pay for a new one. OH WELL. The ordered the wrong part. The replacement part was $20.00 less and I was told I get a refund check. Check never came. Was lied to. and treated like s... At the end the just made and even exchange and cheated me out of my money. Same time watching other customer getting free jackets that was supposed to be for employees. Also, my license please never came, again was lied to & I had to go to DMV make appointment and pay for replacement plates myself. Called manager and never got call back from anyone. WORST CUSTOMER SUPPORT read more

Amazing people work here. They're friendly and knowledgeable and go out of their way to make you feel right at home. I like being able to change my X5 e40 and ask questions with their Geniuses. Thank you Sarah Newell for always being so pleasant to talk to. You make this place PHENOMENAL! read more

Long Beach BMW - 2017 BMW X5 E40 - Awesome - Auto Repair Near Me - Long Beach, California

I purchased a car from this dealership in January of this year and had a very positive experience. I had been looking for a specific make/model/color combo and saw a used vehicle at this location online that matched what I wanted. I put in an inquiry and got a call back almost immediately. I don't live close to Long Beach but I made a point to see the car as soon as I could, a few days later. I arrived about an hour before closing that day because of traffic, but the salesperson, AJ, was very patient and let me take my time with a test drive and making my decision. I ended up having to go back the next day to complete the purchase (because of something on my end) and the manager offered to get me an uber even though it was a long trip, which I really appreciated. I completed the purchase and have been loving my new car since. read more

While I appreciate Mario trying to help me with a simple VIN Verification- I do have issues with the dealership. I showed them proof that I purchased my car from the Long Beach BMW dealer- as well as a simple document that asked only for who I bought it from and someone from that dealership to verify the VIN for shipping. They refused to assist me because the Long Beach BMW dealership had changed hands. How ridiculous! It represents the poorest of service. Please advise their management that I not only will never purchase another car from the Long Beach BMW but...I am going to fill out a few reviews of the new Long Beach BMW dealer. Sincerely, Tony read more

Well deserved one star Sales person over the phone confirmed that car is in stock have me drove for one hour just to find out it was sold and the system wasn't updated Is this used car Chevy dealer or serious bmw dealer ? Worst experience ever will make sure to inform all friends to stay away Plus cmon mins of the people working in used sales cars knows absolutely nothing about bmw and have fake nice attitude shame on you Long Beach Crevier still much better but smaller inventory Won't comeback unless you pay me ! read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California

Was rushed and pressured into settling for a sedan that I don't even like! Suckered into a 3 year lease and have had it for only 5 days and absolutely unhappy with everything. They are very pushy and only want to make a buck! I'm going to lose out on my entire down payment plus trade because I will NOT KEEP this car! I will NEVER do business with this dealership. They have an advertised lease price on BMW's website and i'm paying almost $100.00 monthly over the price. I did not even get to test drive the car, nor pick out the color! They just wanted to get my money and get me out! Also bought a mini cooper from here about six months ago. Bought it online and when I asked the sales agent if it had blind spot monitor she confirmed it did. Turns out it has zero driver assistance options and this is a car for my daughter, and new drivers need this extra safety. I would've never purchased this if I knew this. I should have learned from this initial experience but for convenience, went to the closest BMW location. I wanted to purchase a used BMW 430I, I was immediately talked out of this into accepting a lease!!!!!!! I did not want a lease! read more

I came here for the first time for an oil fill-up, but the service department was super nice and kind. I sat in my car, waiting for the service technician to come by, and while I was waiting, a few workers who walked by said hi and asked how I was doing, if I needed help. They were all very friendly and welcoming. My service technician didn't even laugh at me when I described my problem as "a yellow faucet thingy comes up when I turn my car off". Thanks Long Beach BMW! The second time I came for regular servicing. Kayla helped me out and she was great! She ran me through the services my car was getting checked for, showed me to the lounge waiting area where I had some complimentary donuts, coffee, and water. She came back to find me right at the quoted time and my car was ready for me! read more

Long Beach BMW - Morning goodies - Auto Repair Near Me - Long Beach, California

Bishoy Dawood & Hemat Youssef were my salesmen and they were great! They were able to appraise my 2014 Honda Accord EX and got me a phenomenal trade in price. I ended up buy an X3 and love it. Tony the sales manager was awesome, very helpful when I had questions about some of the features. Ngl, Sandy in Finance was having a "fun" time going back and forth with my husband about buying the extended 5 year warranty for the engine & all the tech services. Needless to say, we ended up buying it haha. Thank you Sandy for your help with that. Highly recommend! read more

Had very bad experience in here. Long Beach BMW, you the boss! I check reviews and found out not just me got fool here. I signed brakes problem when lease a car and come back ask for cancel it. But you know what, financial manager said the refund will send to me or will use for payments. I trust him and didn't think they will lie me. And my lease will end next month, I got nothing what they promise me. I called BMW and bmw financial and fund out they didn't received any cancellation about my contract and was told by them I was not qualified for cancel by dealers police . And never got second chance talk to Long Beach BMW financial since they know I'm calling. Isn't buyer can cancel per-paid program in 30 days? At least in other dealerships they told me so. So Disappointed with this dealer! read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California

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So 1st time here we went in to see the blue x5 M ready to buy it of course because i really want the new 2021 escalade but my husband was so sure the customer service was so good here as i open the door someone does approach us but doesn't say hi just takes the key from the windshield we really felt discriminated/disappointed bcus i was so ready and excited to take it home with me .I had happened to open it before he took the key too so i did sit in it and fell in LOVE but after that i just rather go to another BMW or go to the Cadillac dealership. I just wish if the pandemic was supposedly so bad why not work on your customer service i messed up and didn't get his name but wont be returning thats for-sure. read more

During times like this it's challenging finding great service. I've had several BMWs and it's always been such a drag driving my car to get service because the local dealership- literally 2 miles from me is crappy! My good friend Robert Lee has been working there for some time and I finally decided to drive a few extra miles for excellent service. Man oh man the service department was on point! Hard to believe right?! I was in and out in a matter of 20 mins. My service representative Brian was great with follow up and making sure I was aware of the status on my car. The porter David was also super friendly when handing me the keys to my car and making sure I was happy with the car wash. Thank you thank you thank you Long Beach BMW!! You guys rock!! read more

Take heed of bad reviews! I wish I would have before wasting my time driving 45 mins to this location, for an appt I set 3 days ago with Amairany and arrived 20 mins early to attend, just to find out the car I was interested in was being shown to someone else. They couldn't clearly tell me if it was another appt or not. However, they did try to show me another that was on the lot we considered as 2nd choice but were disappointed. The Sales Rep. (Brooke) was very nice so my disappointment wasn't caused by her. She did attempt to show me others but by that point I was already soured. It wasn't meant to be. C'est la vie. read more

The staff here is amazing! Given how busy they were they truly handled each customer with finesse. I had the pleasure to work with Richard Houston, who is the man. He was funny, engaging, and most of all focused. From start to finish he remained in contact and helped me thru the arduous process. I say arduous because the vehicle I wanted wasn't available in California. I ended up shipping a vehicle from Colorado and that in itself is quite tricky. Also, be mindful if you go this route of shipping costs and DMW plate changes. They will add some coin to your bottom end. Richard paired up with Marco to help orchestrate the arrival of my potential new vehicle. Marco was courteous, charismatic, and productive. As for Covid-19 procedures, everyone I came into contact with remained six feet apart, wore an appropriate mask, and was courteous of my time. Richard, you were a blessing! I cannot express my gratitude enough for the timely assistance, professional demeanor you carry yourself with. Thank you so much for helping me get into the right vehicle for me! Be warned though if you get paired with Richard, you will end up driving off with a vehicle. PS: Robert the Finance Manager, was the single best I have ever encountered. No BS, just facts and a clear explanation of each product available to me. read more

I was in the market for a new vehicle. I saw that there was a few 4 series available. Got in contact with PIK LEE- hands down best service. It was Labor Day weekend and all the new cars got sold within a day- PIK went above and beyond to try and find one coming in but with low inventory, not his fault, there was nothing. He even got pricing on another pre owned that I almost purchased. Truly my heart was set on a new car and should he have had one to sell me, I KNOW I WOULD HAVE PULLED THE TRIGGER IMMEDIATELY. If you are looking for a salesman who shoots straight to the point and gets back to you fast, PIK is your guy! I know we will do business on the next one! read more

So far everytime I've had to visit this dealship I have been very well taken care of, always had every questions answered and every need met. Small issues arrize and they are happy to address them. Always willing to provide a loaner or a free ride. read more

Hey this is The worse dealership they are not honest they offer you some thing online and and they confirm it and they send you an email telling you congratulations you purchase this car then when you go to the dealership first thing they told me that the car been sold and they lie to your face and they tell you something else and they will try to sell you something totally different what they offer you on lin read more

I was looking to sell my 2016 Honda via carmax, but somehow ended up working with Long Beach BMW and I'm glad I did. I place high value on a quick and easy transaction, which is what I've experienced selling my used cars to carmax in the past. So even if I have to forgo a couple hundred, I'll find it worth it to avoid the typical car dealership hassle and make a quick deal. However, when I ran through multiple online offers for my car this time around, KBB spit out an offer $1.3k higher than carmax's offer so I had to at least entertain the dealerships that KBB referred me to. Although KBB referred me to 3 different dealerships in the area, I chose to see Long Beach BMW first because they were the only one of the three dealerships that emailed me and left the ball in my court, whereas the others aggressively pursued me twice a day with emails and voicemails to meet asap and even gave threats of withdrawing an offer. The professionalism of Long Beach BMW was obvious from the get go so I made an appointment with Mario in sales, who provided generous availability given the holiday season. The appointment itself to inspect the car, negotiate the final offer, and sign the title transfer paperwork altogether took about an hour from beginning to end. I was pleasantly surprised that this beat the time it took to sell my car to carmax in the past. I do want to mention that I did not receive the full KBB offer I got online. However, we got pretty close and I found the negotiation to be fair based on aspects of my car that I didn't know to include in the KBB report. It was clear that Mario wanted to get as close to the online offer as he could and that much I appreciated. So I left making a significantly better deal and in less time than I would've at carmax. That's a huge win and recommendation for Long Beach BMW sales. Obviously from this experience I can't vouch for the car buying experience here, but given how they dealt with buying my car I would definitely consider them if I were to buy or lease a BMW in the future. Could I have received the full KBB offer if I worked with the other dealerships that incessantly nagged me? Possibly. But it's not worth the ridiculous pressure, hassle and potentially entering into a shady deal. I'd recommend you factor professionalism into your consideration for which dealership you work with. read more

What a breath of fresh air after the terrible and obnoxious experience I had with South Bay BMW. Immediately was greeted kindly and respectfully by multiple service advisors when I pulled in for my service. Miguel Torres was AMAZING. He was personable, funny, respectful and knowledgeable. He was detailed and thorough when explaining things about my car and made sure I felt comfortable to ask questions as needed. He immediately offered me a loaner if I needed next time, instead of saying I can't get a loaner from them because I didn't buy the car from their location which is what South Bay BMW had told me very rudely. This place has courteous people in customer service positions which is extremely important. In fact, every single person who walked past me said "Good Morning" and/or flashed a smile, unlike everyone at South-bay BMW who seemed to be deaf and mute and literally mad dogged you and made you feel like you were such an inconvenience just being there. The folks over here at Long Beach BMW should go over to South-bay and train them for proper customer service skills and how to not rip people off. Finally I receive quality customer service and proper service on my car. Coming in for service doesn't feel like a drag anymore thanks to Miguel and LBC BMW. read more

My wife and I took our car here for a tire repair and a brake fluid change. Miguel one of the service clerk's was very helpful and professional . He immediately assisted us and also went above and beyond on offering us and making an arrangement for our transportation going back home while waiting for our car to get fixed. Will definitely go back to this place for any of our car maintenance and repairs. Thank you BMW in Long Beach. 5 Highly recommended! read more

trouble with a popping sound on the interior roof area when going out of a driveway, over a speed bump or dips in the road. see long beach bmw's explanation below and recommended fix. incorrect torque applied to the mounting screws during production, allowing flexing/movement around the sunroof cassette/glass unit. recommend reinforcing the bushing installation for the front and rear glass assemblies; and torque all screws precisely correction 07 14 7 226 126 ----- 14pieces -54 10 7 153 589 ---- 14 pieces -83 19 0 417 324 cleaner, r2 -83 19 2 211 217 cleaner, r1-83 19 2 158 654 body adhesive, k5a - 83 19 2 210 339 screw- locking adhesive, med strength estimate $ 4,446.69 this is a repeat problem, first requested to be fixed in 2022 when extended warranty was still in effect. now we are being told the trouble was a production problem. long beach bmw service manager refuses to fix, unless we (the customer) pay 20% of the $4,446.69 cost. why wasn't it fixed the first time it was brought in. does anyone really want to do business with such a company? read more

I bought a 2019 used vehicle here 2 months ago and have spent over $1,600 in repairs. I did recoup some of it but am $1,100 in the red. Mislead on electrical issues, exhaust issues. VERY Disappointed. read more

Best customer service I have ever experienced. If you purchase a BMW, make sure to get the roadside. Stellar service!

Had an issue with the 330i. Had it towed to LB BMW. Left and waited. In about two hours they called me and said the drive shaft was broke and a couple other more minor issues. The car was under warranty. It took a couple days to get the parts and the car ran perfect afterward. Delivered the car squeaky clean. Anthony Moore was the service adviser and he is awesome. Great communication, great service and couldn't be happier. read more