I saw another review that said he was honest. Very true. I had a great experience. He moved from…read morehis original location across the street but don't worry his placed is well branded so you can find it. This is great local business to support so bring your cars and trucks by. Jeff Simpson personally helped me with a shift control issue that was not allowing my accessories to turn off and so it was running down the battery. He also kindly hooked up my fog lamp back up for free. I had great service. I will be bringing all my cars here.

Very honest and good on there word I would definitely recommend this place and ppl great atmosphereread more

I wanted to share my experience so others know what to look out for before purchasing a vehicle…read morefrom this dealership. I purchased a vehicle that had previously been used as a courtesy vehicle. During the buying process, the salesperson was courteous, but there was very little willingness to negotiate on the price, which was disappointing considering the vehicle's prior use. Almost immediately after taking the car home, I noticed condensation in both of the tail lights. The dealership did replace the tail lights, but unfortunately, that repair created even more damage. The technician damaged the vehicle during the replacement, requiring me to bring the car back for bodywork. When I picked the car up after the repairs, it had a strong odor inside that wasn't there before. It also hadn't been properly detailed. there were still markings left on the vehicle from the repair process. Wouldn't you think after all the inconveniences, they would at the very least DETAIL THE CAR? To make matters worse, the trunk was no longer aligned correctly and now makes a noticeable noise every time it is opened or closed. While I appreciate that the dealership attempted to address some of the issues, it was frustrating to have one repair lead to problem after problem. Buying a vehicle should be an exciting experience, not one that requires multiple return visits to fix new issues caused during previous repairs! Because of my experience, I will not purchase another vehicle from this dealership, nor would I recommend it to friends or family. I encourage anyone considering buying here to inspect their vehicle thoroughly before taking delivery and to carefully check the quality of any repairs before leaving. I hope sharing my experience helps others make a well-informed decision.

Just bought a Yukon Denali from Clay Estes at James Wood and 12/10 recommend! Clay is professional…read moreand makes the car buying process quick and efficient! I live in the DFW area and pass about 5 GMC dealerships heading to Decatur but it is for sure worth the drive! First time purchasing from James Wood and we will for sure be back because of Clay!

The customer service was horrible and Nick was very rude and unprofessional. Did not want me to…read moreshop around and did nothing but bash other dealers in the area when it should have been why to buy from us not why you shouldn't buy from them mentality. I would give no star if I could

We are out of town and our Ram 2500 lost all electronics. No help here. Computer not serviceable…read moreto check. No help, no air conditioning, nothing electrical when truck is running. So wish now we had stayed with a FORD TRUCK!' Last Dodge we will own due to lack of service.

Jim is a great guy to do business with! Very friendly and helpful never up tight or rushed. A…read moretrue car guy!

I bought a preowned vehicle from AAB of Keller a few years ago. The guy was very helpful and made…read morethe process of buying very easy. The listing and description of the vehicle was super detailed and picturesque were listed as well.

Do not come here unless you want your time wasted! Told him…read moreto get the paperwork ready i'll be back in one hour. He said "not a problem" Came back waited for 20 minutes to find out they did not run my credit or get anything started.

I purchased a brand new EV6 from Moritz Kia in 2023. It has had nothing but charging issues since…read morewe received it. This dealership has attempted 8 repairs and still faulty. It hasn't been drivable since November 2024, which was 9 months ago. Kia agreed to repurchase this vehicle in February and has dragged their feet at every step. At one point, customer care told me the process was completed. At this point, Kia owes me over $20k and I will be finding an attorney. I tried to work with Kia in good faith but they don't want to do the same. Avoid Kia/Hyundai EVs, they are broken and the dealers will lie to your face. Look up Kia / Hyundai ICCU recalls and save yourself a lot of time and trouble. AVOID AVOID AVOID!!!

I was extremely disappointed by my experience with Craig. I was excited to come in and test drive a…read morevehicle after confirming it would be ready, only to be met with shocking levels of rudeness, disrespect, and unprofessional behavior. Throughout our interaction, Craig was insulting, dismissive, and lacked even the most basic level of customer service. What was most concerning was that he chose to hang up on me during our conversation--something that is completely unacceptable, especially coming from the business owner himself. A business should be built on integrity, professionalism, and respect for its customers. Unfortunately, my experience reflected the exact opposite. I would strongly encourage potential buyers to think twice before doing business here. There are plenty of reputable dealerships and sellers who treat customers with the courtesy and respect they deserve.

I got a great 2014 Mercedes Benz c 250. I love it! Mr. Craig arranged to have it shipped to my…read morefront doorstep! I definitely had a great experience without having to leave my house! Mr. Craig is very trustworthy! Affordable prices, low mileage. JoAnn Gooding

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

We live just up the street from here and drive by everyday in awe of how often they turn their…read moreinventory. I especially was eyeing a few Jeep Wranglers they had on the lot, but sadly had to give that up. I went in on a Saturday afternoon around 3:15pm - walked out by 4pm with a newish car for my niece. Oscar Ortiz took great care and was very nice and friendly throughout the process. I must say, it was the fastest I've ever bought a car in my life and the day I made my purchase was 10 days before my 54th birthday. I will definitely be visiting their lot and website when I am in the market again for another car. I highly recommend you try them out.

First of all, if you gave a one star review because your car broke down, that's on you for being…read moreuneducated. They arent a place with a service department. When you buy a used car you are taking a chance. You need to thoroughly inspect the vehicle all the way around, look under the hood for certain things, look at the tires, look at the carfax. Test drive it and check everything possible about the vehicle. Do research BEFORE you go about that make and model and what the tendencies are for things breaking. If you are educated about what to look for when buying a used car that's half the battle. Carlos, my salesman, was transparent and upfront about everything I asked and I had a good experience.

Great service. Will always bring my vehicles here and plan on purchasing all in the future. Always…read morea pleasure

They really don't want you to know what they do. Talked to Luis Rincon / Service Manager after…read moretaking my vehicle in for a recall on a wiring harness. When I got the vehicle back, my dashcam had been unplugged as if they don't want you to see "what they are supposed to do but don't do it" or if they were doing something wrong. They also recommended that I change the cabin air filter and the wipers, which I changed (2) days ago. Mr. Rincon's excuse is that they recommend things based off mileage... funny because the guy that returned my vehicle to my son was quite persistent to get these done... without even inspecting them. AutoNation has a horrible way of doing business that doesn't build trust with customers and avoid transparency by all means. Go to a local auto shop and get real service, for probably cheaper too

I visited Karl Kement Ford in the summer of 2025 to have multiple warranty issues addressed on my…read more2022 Ford F250 super duty I had reached out to several other dealerships and they seemed uninterested to deal with simple warranty work. Karl Klements welcomed the work, completed it promptly and did as they said they would do. I will use them again and highly recommend their service department.

I took my expedition in for a rear camera recall. It was a couple days after the repair was…read morecomplete before I could pick it up. When I arrived, I saw my expedition parked outside, with the window down. They had left the vehicle out in the rain with the window down. I asked them why that had happened and they had no response, nor any offer to clean or dry the vehicle. One week later, the camera quit working. I went back to the dealership to schedule a repair appointment. Chuck told me they had not replaced the camera, as those cameras are on back order. I returned with the receipt showing the camera replacement and then he set an appointment to have it replaced. No apology. A few days after dropping the car off I got a phone call from Chuck saying that the wiring was screwed up and had another wire spliced in and they didn't know what it was connected to and that's why the camera was failing. I told him that the original receipt showed the wiring had been inspected, so for all I knew they did it or it came that way from Ford, since I had not spliced any wires in. He kept insinuating there was nothing he could do for me, so I called Ford corporate. A few days later I had still not heard anything. I called to find out what was going on and he said they had installed the new camera, but they needed more time to verify it was working. I asked about the wiring and he said it turns out it came that way from Ford. No apology. I went to pick up the car and this time there were cup or can rings on the hood as well as splash marks down the passenger side from muddy water. It's been roughly one month now and the interior trim along the top of the rear gate started falling down. When I inspected it, someone had broken the tab off and tried to hide it by using silicone to stick the tab back together, which in the hot sun obviously hasn't worked out. So, they lied, accused me of lying, made my car smell like mildew, made a mess of the exterior and broke the trim. This is the most terrible experience I have ever had at a Ford dealer.