My mom wanted to purchase a new Lexus and Raymond helped her throughout the whole selection, purchase, and set up process. Raymond is great and provided excellent customer service throughout the whole process, including serval follow up calls even after the purchase was complete. Appreciate your dedication and care! read more

Thank you Tony Minarto for a great purchasing experience. Came in to look at cars and he helped me with a brand new is300. He made the process very fast and easy. His customer service was top notch and I definitely recommend coming to Longo Lexus and asking for Tony Minarto. He's been in the game for 19+ years and it's not wonder why. He was very friendly and pleasant to work with. Thank you for the amexperience and we will be back for another Lexus in the future. read more

Longo Lexus - Asking for Tony when coming to Longo Lexus - Car Dealers Near Me - El Monte, California

I live in Westside LA and always, willingly, make the 40+ minute trek to Longo Lexus despite having a dealership and service center nearby in Santa Monica. Shoutout to Gabriel in the sales department who made my purchasing experience very smooth and positive. Very patient and honest guy. Even responds quickly whenever I have questions post-sale about my car. The service department is consistently excellent. Efficient and friendly. Have brought my car in three times now and each time I experienced great communication: always knew cost upfront, loaner car of choice ready, accurate time estimate for when car was ready. Brought my car in last time with the TPMS light on and they fixed it for me proactively, plus washed my car. read more

Longo Lexus has some of the best team members to help customers. Hieu and Joshua worked diligently hard to get us our 2022 NX350h. They kept us up to date on the status of its arrival and delivering it directly to our house was the icing on the excitement cake. I couldn't be more pleased with the process, given the circumstances with everything going on, they really did the best. From choosing our build, to signing our application and explaining all the new features in the upgraded tech, it was perfectly executed. Thanks guys! read more

Had a terrible repair experience with Longo. Paid $200 for diagnostic and they wanted almost $500 more for total or $685 to repair my horn. They also wanted $250 an hour on top to repair the audio wire for alarm that they clearly saw was broken. Jason the service rep was fine and responsive but Technician 992749 quoted outrageous rates for what should have been simple repairs I don't know if Mgmt was squeezing techs for more money but times are tough and these rates were outrageous and offensive and tho it may not mean anything to Longo.. They have certainly lost a lifelong customer during these tough times I wish they were more reasonable and willing to help but bottom line is they squeeze customers unnecessarily read more

Longo Lexus - Audio cable they wanted almost $500 to repair - Car Dealers Near Me - El Monte, California

My husband and I hate shopping for cars so much that we actually did an Overseas Delivery for our last car purchase in order to minimize contact with salespeople at a dealership! When my almost 85 year old father unexpectedly announced he wanted to sell his 2005 Lexus LS 430 with 47,500 miles and lease a new 2022 Lexus ES 350, we were very worried about the sales process. Especially due to language/communication issues and the fact he'd never leased a car before. We live in NorCal so we couldn't visit dealerships with him but lucky for us, he met Linda Hur at Longo Lexus. Linda listened to my fathers needs, patiently answered his many questions, made helpful suggestions and recommendations, and applied absolutely no sales pressure. After some consideration, my father decided to move forward with the lease. While waiting for their new car to arrive, my parents sold their second car so Linda offered to deliver their new car to their home. Not only did she deliver their car, she took time to explain the car's features, program their seats, and program their garage opener! When I reached out to her to ask for a Korean-language owner's manual requested by my father (I wasn't able to translate the English version on Google translate nor was I able to locate a version for purchase/download), she searched Lexus' Korean sales site and managed to find a manual for another Lexus model since they don't sell the ES 350 in Korea. WOW, who does that these days especially after the sale is made?!? Linda treated my parents with genuine care and respect and my parents couldn't stop raving about her. You would have thought my parents were long family friends of her parents! It's very reassuring to know there are car salespeople you can trust to provide excellent customer service and sales support even after the sale. We highly recommend working with Linda Hur!!! read more

I will give 5 stars for the service itself. But zero for your loaner vehicle department. Folks, if you ever gonna get a loaner car from them, make sure you record a video of the loaner vehicle before you leave there and again right after you get out the car during return. Otherwise, Mr. Andrew gonna come up with some damages you never knew about! Or you have Andrew inspect your loaner car before you drive off. 10 mins after Andrew took back the loaner car he came up to me to tell me I damaged the car and I need to be reliable for it. So how I damaged the bumper when there is no scratches or finger prints around the area? Thank you for ruining my weekend, buddy! Job well done! I will assure to have you inspect my cars in the future. And record you inspecting the vehicles before I leave. Lessons learned! read more

Service Advisor Robin Ho provides superb customer service ever since I purchased my RX 350 from Longo Lexus. Robin is easy to talk to, returns my calls, is honest, and always does the right thing without upselling. My daughter recently purchased a NX from Longo, and I'm happy that Robin will be her service advisor. read more

It was lucky to meet Tony at Long Lexus He gave us good experince. Also very funny and responded very fast. Find Tony at longo Lexus. No regret read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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I'm not a new customer at LONGO and my experience is always very pleasant here. But today was my first time buying car from Longo Lexus and of course I again have the most amazing experience in this dealer. Rick De La Cruz help me with selling my car and Toni Minarto help me with the Sale. Everything went smooth, Tony and the Finance guy even work their MAGIC to make all the trade in and buying process super easy and smooth on my APR and monthly payment. It's always a good experience here at Longo. No Dealer BS and. No Sales guy BS too, everything went smooth and they really make it easy for you. I can't say enough good things about this dealer. Thank you Toni and the whole amazing team, YOU GUYS ARE SUPER AMAZING read more

Longo Lexus - Toni was super awesome and very patience helping us to get the car we need. - Car Dealers Near Me - El Monte, California

Purchased a new LX600 and worked with Ray Huang who tracked my build from the factory and updated me as the car made it journey to the US. He made the acquisition seamless. He was a total sales professional and highly recommend working with Ray. Car was delivered to my home by Rodrigo Castro who spent time going over the vehicle features. He did a great job delivering the vehicle and ensuring I had all my questions answered. Lexus/Toyota has long been my preferred vehicle and this was my first experience with Longo, it will not be my last. I highly recommend this dealership! read more

Longo Lexus - 2022 Lexus LX600 F-Sport - Car Dealers Near Me - El Monte, California

Great service provided by Tomson! Our family was looking to purchase a new car, and the entire process was smooth and quick! Totally recommend coming here, my family and I will most likely come here again for future car purchases! read more

I just wanted to say shoutout to Jen for accommodating my request for when I got the VIP wash. Larissa helped check me in and it was done quickly. I am unsure of who actually washed my car but they did a pretty good job. Also thank you to Richard and Pat for going back to give my car a retouch once they noticed that a certain area was not done well. read more

Was suggested to this place through a friend, man I gotta say they deliver! I understand that sale rep has to be friendly and funny and stuff for you to feel comfortable in buying but Jackson does even beyond. He guided me and my girlfriend through every single steps since It was our first time getting a Lexus and had little knowledge in every aspects Even after the purchase was done, he even helped us with setting up all other service appointments, even though it was his day off lol If you're considering getting one, I highly recommend going to this place. Ask for my man Jackson and he'll help you with everything. All you gotta worry about is adjusting your seat position and drive home lol read more

Longo Lexus - My 5ftone loll - Car Dealers Near Me - El Monte, California

Steven Johiro is the man. A gentleman who values your time and gets things done quickly and efficiently. He was courteous and gracious every step of the transaction. Definitely would recommend reaching out to him for your automotive needs. Overall we had a pleasant experience doing Buisness with Longo Lexus. Worth the 8 hour round trip!! read more

Longo Lexus - IS350 - Car Dealers Near Me - El Monte, California

My folks are 83 years old and looking to get their last car. We found one at close to the budget. The used manager did try working with us but in honesty we left feeling very disappointed. We left remember the manager saying we have to pay our bills and keeping the lights on. When we shared this is our parents last car and hope to be meaningful for them. The price was about 1k difference of when we like Longo to adjust given they are making profit regardless. Sometimes it's important to look at the humanness of the situation vs the profit. The sales represent was great to work with. Watching my parents with sadness was not what we would have like.. especially for them to drive all the way from Ontario. read more

I always have the best purchase and service experience here! Today was no different, Esther was amazing! She was so helpful with finding my house key lost for the last few months under my seat. Thanks Longo for always making my experience positive! read more

Reliable and honest car dealership without all the hassle that other deal ships bring on when purchasing a car/s. Not only have they been great to me but many of my clients, friends, and family. Thank you for great service. read more

Thank you Matthew for helping us! I found my dream car! The process was fast. I recommend Matthew read more

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Great dealership. Highly recommend this very professional business. Ray Huang was a real pleasure to work with. Great customer service. I live in Santa Monica and it was well worth the drive. read more

Getting a headache from car shopping???? At Longo the headache is Longone But seriously..:.I've been looking for a specific color/make/trim and Sergio made it such a breeze! The price was the best one I found, he made it hassle free, and was just a really nice guy. We were glad we drove over 60 miles to get the car at Longo. I can honestly say there are few places in LA I'd be willing to drive 60miles for but if I needed a new car I wouldn't hesitate for a second to brace traffic and get a car at Longo. Yay for Sergio!! read more

I just brought my Lexus in for a repair, they fixed it and had it back to me in 24 hours ! I have been to every Lexus dealership in the LA area and this one is by far the BEST ! Thanks much to Jim Palmer, he kept me updated throughout the entire process and I really appreciated that! Like i said this is the best Lexus dealership I have ever been to! Keep being great ! read more

I have always owned German cars since I started driving so wasn't sure what the hype was about Lexus. I am pretty happy with the car I got from Longo and even though the first time, I did not have a great experience when I dropped my car for service, I have been impressed ever since. Both Robin and David who assisted me the last 2 times, not only provided great feedback on my issues and made me feel like a valuable customer. I would definitely recommend coming here if you are looking to buy a Lexus. read more

What can I say about Tony Minarto... spunky, energetic, and certainly doesn't carry any of that stereotypical "scumbag car salesman" notion that so many people carry. My family has purchased 4 cars from him in just the last 6 months, and it's been a smooth experience every single time. Back in July, we purchased 3 cars and just last week purchased another. Although the entire sales process has always taken a few hours, that's been my experience with every single car purchase I've been apart of anywhere. He's extremely busy, and I can tell his mind is moving at a million miles an hour because of how quickly he moves. Because I've had so many interactions with him over 2020, we've had some great conversations and I've really come to like the man. Overall, I really appreciate how honest he is and how much he's willing to work with us on everything in general. My family and I will definitely be lifelong customers (although I'm waiting on Lexus to come out with a fully electric car that competes with Tesla so I can buy another car from Tony ;) ) If you're looking to purchase a Lexus, I HIGHLY recommend you come to Longo Lexus and ask for Tony! To me, he's the best in the business. read more

Longo Lexus - One of the many Lexus (this in particular, A UX250H) my family has purchased from Tony ! - Car Dealers Near Me - El Monte, California

Service writer RUDY IS outstanding. Fantastic customer service . It Was a pleasure dealing with him.. Phil Raiman... read more

I want to give a huge thank you to Bob, the Service Foreman, and Lexus. It's is because of Bob that I had an amazing experience. I appreciate Bob's time and effort in helping me solve my issue. In speaking with him, right off the bat you can tell he is extremely knowledgeable and really cares to help. Gabriel from parts also assisted in getting me the correct part I needed. Thanks guys. read more

Almost ten years ago, I purchased a 2013 IS 250; on July 17, 2021, my car was parked and hit by a hit-and-run driver. My insurance company totaled my car. Longo Lexus, Sales Consultant Hadi sold me my car in 2013, and because of my experience then, I decided to return to Longo Lexus. However, I called Longo Lexus to confirm Hadi would be available; sadly, Hadi retired a few years ago. But in return, I got Sales Consultant Van Phu, who was just as superb as Hadi. My visit to Longo Lexus on 12/17/22 was simple, with no pressure and me making my own decision with multiple options. Van, thank you so much for your kindness, patience, and the time you took to help me find the best car that would suit my needs (not my favorite vehicle). There were no mark-ups, no haggling, etc. Van and I discussed what my needs were. We looked at the available inventory and did a process of elimination. We test-drove several vehicles until I found "the ONE." My 2013 was a brand-new car; I decided to go with a certified pre-owned vehicle this time around. I am the proud owner of a 2020 Lexus NX 300 FSport. If you are considering purchasing a new or used car, please give Longo Lexus, Sales Consultant Van Phu a call. He will not disappoint you. Again, thank you, Van. A special thanks to Robert Resendez for assisting with updating my auto insurance. read more

Longo Lexus - 2020 Lexus NX 300 F-Sport - Car Dealers Near Me - El Monte, California

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We came in looking for a Lexus NX250 and had the pleasure of being helped by our salesman, Tomson Diep. He did a fantastic job in getting us what we need and worked with us throughout the entire time we were here. He was extremely professional, friendly and accommodating. If you're looking for a new Lexus vehicle, do not hesitate to come in and ask for Tomson Diep. He will do everything he can to get you the vehicle you need. Highly recommend and will come back again to purchase another vehicle from him. Thank you, Tomson Diep, at Longo Lexus! read more

We had a very pleasant experience here. We purchased our 2021 Lexus experience. We emailed George King and he was quick and transparent. George provided great service and was honest and up front during the sales process. He followed up to ensure we received our promotional rebates and that the car was exactly what we wanted. Price was just as he explained to us and he even stayed late after closing to work with us. Definitely recommend! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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Our Lexus experience at Longo Lexus exceeded our expectations thanks to Jerry W & Joshua V. Getting a new model car is exciting but also overwhelming. Thanks to their patience & professionalism. Thanks to Joshua to go over the key features of our car & make sure all details are covered. They made us feel special, we truly enjoyed the car buying experience which we never did before. We will recommend our family & friends to Longo Lexus! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I have taken my cars here for service for years. I've been happy with their work and customer service.

Simply the best, most honest Lexus dealership in SoCal. I drive all the way from Santa Clarita for their service. I have owned two Lexus vehicles over 20 years, and this dealer by far continues to impress me with excellent services and competitive prices. I will purchase my next Lexus with them as well when the time comes. read more

I highly recommend Tony to all those who want to buy a car！ At first, I was in another lexus dealer ordered a car, but they said they will increase the price. Obviously, I ended up choosing Longo Lexus store. They are one of the few dealers who will not add money. At the end of February, I asked Tony to place a deposit, at that time there were already more than 300 people in the queue, I had to wait for more than six months at the soonest, I was ready to wait for a long time. I didn't expect that in just two months, I would receive a text message from Tony at 11pm! The next morning，I immediately filled out the form on my cell phone, sent the information to Tony, and ordered the car completely, and went to pick it up that night. I'm so happy, I suddenly found a serious and responsible salesman who always thinks of you, very important! Thank so much for Tony，he has been helping me to keep an eye on the car, and let me get my car so quickly, happy! It was 9pm when I picked up my car, thanks to Tony for being there for me! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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Marc Fata was an amazing sales manager! We we're definitely gonna walk out the door for other deals as usual. But his honesty (which is rare) hospitality and efforts to get us the best deal was inevitable. I felt like my brother was shopping with me and I got my Lexus on the spot! Thank you Marc! read more

Dropped by to pick up parts and accidentally spilled a few drops of lotion on a brand new car's floor mat. Tried wiping it off but still had some stain so I took the mat inside to wash it off in the restroom and was rudely asked by the sales manager not to use and dirty "his" restroom. I politely responded that I would make sure that I would leave the restroom clean and he replied that he would prefer that I not wash it off inside. I explained to him that as a customer who recently purchased an LX 600 from them should at least be given some assistance or a little courtesy. He disrespectfully again in a condescending manner said that he didn't care whether I drive a Tesla or Lexus in front of his sales people is very unprofessional and an unacceptable level of customer service. My sister in law was impressed with our LX that she also wanted to buy one however I will definitely not recommend this dealer. read more

Before I enjoy my new car, I need to give credit where credit is due! I did not expect this outcome nor did I expect I would buy a car from Longo but MARKC FATA is the man! I had reached out to him inquiring on a car that I had my heart set on. From extensive research I understood this car was hard to find due to the color combinations and specs but everything changed after speaking with Marc. He was not pushy or demanding. He was compassionate and listened and answered all my questions. Although the car I wanted was not available I decided to stop by the dealership to get a glimpse of what they had in stock. After meeting Marc I was 1000% sure I was going to buy a car from him. Right off the bat we clicked, and his sense of humor and honesty is contagious. Having a salesperson who listens, picks up your calls, texts you back is undeniably a winner. Marc was straight forward and did not beat around the bush. He asked questions like why do you want this? What's important to you in the car buying process? He suggested a car that I would have never picked but after a quick test drive, and running the numbers, it was a no brainer. I had called several dealerships prior to meeting Marc and I can honestly say NO ONE provided me with the service Marc and Longo Lexus did. He made the car buying experience simple, quick and FUN!!!!!!!!! I got my dream car and cannot even begin to express my gratitude to Marc. Keep shining Marc! We need salespeople like you to make life easy and effortless. read more

The best Lexus dealer in So Cal hands down! If anyone is looking to purchase a Lexus, head over to Longo and ask for Dennis Lo! He helped my parents purchase a GX 460 and it was the smoothest car purchase they ever had. My parents are older in age so they love to ask a ton of questions and Dennis made sure all of them were answered. He made sure to show them all the features of the car even after longo had already closed. My parents couldn't stop talking about how it was their best car purchase ever. Make sure to ask for Dennis Lo when you get here! read more

I was looking for a GX550. I was online chatting with Longo on a Friday evening. I was told that they had 14 in stock. I explained that my wife and I would be coming down the next day. When I arrived I was told that they did not have any in stock and there was a wait list. Needless to say, I was extremely disappointed. I drove from Santa Clarita in order to buy a vehicle and found that none were available. What a waste of a day. read more

Absolutely terrible customer service in sales. I was told by a sales person that they're holding the car for me to look at. I drive over an hour and wait in the lobby for over 30 min just to be told that the car just sold. Wow. I can accept this from other brands but Lexus? They have zero respect for their customers at this dealership. Avoid this place at all costs. read more

I've serviced my NX at Longo for about 6 years now and have always left my appointment a satisfied customer. I've always been able to secure a loaner with each appointment and my service manager, David Parada, has done a great job of being transparent with what I need done with each appointment. I will be starting the process of upgrading to a 2024 model and will definitely be looking at Longo Lexus for my needs. read more