Great experience with Ray Huang! Super responsive and helpful in getting the ideal car we were looking for. Thank you Ray! read more

Longo Lexus - 2024 GX - Car Dealers Near Me - El Monte, California

Mark is very nice and hardworking. He gets along very well with the customer. He treats the customer like his own family.

First, I would like to say that I have been a satisfied customer of Longo Lexus since February 2014. I have had the same salesman, Victor Reyes, for the last ten years; I just closed my fifth deal. He always makes sure I leave the dealership a satisfied customer, which I appreciate whole heartedly, thank you Victor! Second, I have always used Longo Lexus for my service as well. Over the years, Francis Saldana, and has gone above and beyond to ensure all maintenance has been completed on time with exceptional quality; however, I must mention that I have had great service with the maintenance department as a whole. Thank you Francis and your service department as well! Lastly, I thank Ian Clubb for his dedication to Lexus customer satisfaction. I had one minor issue and Ian took immediate action to guarantee a positive outcome, thank you Ian! Again, thank you Team Longo! Anna S. read more

Highly recommend this dealership! The experience was great and straightforward. Tony who assisted me was very helpful, experienced, and knowledgeable. He also had a great sense of humor and that made the lengthy car-buying process a bit more tolerable. No pressure and they have a large selection in their facility. :) read more

My Service Advisor James D is absolutely fantastic. I get world class service from James. I highly recommend all my friends to see only James D in service department for all vehicle maintenance. Leave it to James and you don't have to worry a thing. Very much appreciated it James! Can't wait to have my vehicle service again at Longo Lexus Service Department with James! read more

Always a great service and professional staff. I don't feel like they try to up sale you to buying things you don't need.

The car repair service is overall good. The car repair takes about one month from ordering the supplies to picking up the car. The collision repair quality is acceptable. There is a rental car service inside the repair center, convenient to drop off the car and rent a car back home. However, the insurance claim can be lengthy depending on your insurance company. Mine takes about one month and I end up paying out of the pocket money about 5.5 K to cover the discrepancy. read more

Solid 10/10 service! James D with Longo Service went above and beyond with the service of my Lexus. Always taking care of my car as if it were his own. I will be back for my next service interval with James. Very professional and very friendly. Thank you again. Can't speak highly enough. read more

Longo Lexus - Longo Lexus Service - Car Dealers Near Me - El Monte, California

I did speak with Clem. He explained the situation, but it's still unacceptable that a high-end dealer has to be checked by it's customers. Especially when warranties are black and white. I still stand by my review and hope that others are treated as expected by the top Japanese luxury brand. read more

Sales and finance department will lie to you. They will tell you must finance from them to get some kind of add on services. They will check rates with multiple banks (shown in your credit report), but tell the bank with highest rate is the lowest they can get. I sent my car to check the noise from underneath when driving. First service advisor (Asian gentleman) asked for $200 for diagnose. I rejected because my car was under warranty; I felt was scammed. I talked to another service advisor for same noise issue when my car was due maintenance after couple of months. No diagnose fee at all. However, they could not find out the problem before I suggested they checked the TSB I searched online after they told me they needed extra day to check out. Good job longo lexus the nationalwide no.1 Lexus dealer read more

Wow! I had heard about how great the Longo dealerships were so I gave them a try. Thanks to my super sales hero, Cynthia Ibanez, I'm behind the wheel of my first Lexus! This is a top notch dealership. I showed up driving my beat up trade-in, wearing shorts and a t-shirt, and everyone treated me like royalty! Again, Cynthia was kind, insightful, and worked to get me the deal I wanted. It was the easiest car buying experience I have ever experienced! I would highly recommend Longo Lexus if you're looking for a great car-buying experience! Great job, Cynthia! Thank you, Longo Lexus! read more

My mom took her car in to get serviced, thankfully I took before pictures. They damaged my moms headlights. They took 0 accountability gift the damage to my moms car. I called to speak to a supervisor, and Bell answered. She didn't allow me to leave a number so management to give me a call back I'm unsure why. Bell hung up on me. What a mess of a place. Unprofessional read more

My rating is based on the sales consultant, Gabriel Morones. He was knowledgeable about the vehicle, answered my questions, was pleasant and helpful. Unfortunately, the cars I test drove weren't the right fit for me, but if I was buying, I would happily work with Gabriel on the purchase. Going into a dealership can be nerve wracking, but Gabriel made it easy. read more

Chris was excellent throught the process. He was very upfront and honest. He got us a great deal and had all the paperwork ready when we went to pick up our car. He made the process quick simple and enjoyable. We will return to do business with him. We will also recommend him to friends and family. read more

Just picked up my dream car at Longo Lexus thanks to the wonderful team of workers there. I want to emphasize and give credit to my special salesman Matthew Yeung. He is very patient with everything from explaining to me on what my new RZ has and the difference between each trim so I can make an informed decision and not just based on my emotion. I really got influenced by his passion about his love of cars as well, so making the demonstration of all the features of my new car a fun process! At the end I got a good deal and the whole purchasing experience was very smooth and positive! Good job Longo Lexus! Highly recommended! A++ read more

Parts department were amazing, knowledgeable and professional. I dealt with Chris and Andrew for RX lift gate struts. Was in and out of there in 10 minutes. A++ service, highly recommend. read more

David Truong was my sales rep and he's gone above and beyond for me on my purchase for a 2022 IS350 F Sport. I will be a returning customer to Longo. 5/5 stars all around! Thanks David! read more

Leasing a new car and getting a good deal could not have been easier thanks to Jose . The delivery and set up for the new car by Cynthia was professional and thorough. The whole experience from beginning to end was five star! read more

Although the nearest Lexus service center is only about 2 miles from my house, I would wholeheartedly drive for 16 miles to get my services done at Longo Lexus. Go figure! May it be a phone call or an in-person inquiry, my 16-mile drive to Longo is far worthy than the 2-mile drive to another Lexus service center. They are very professional and knowledgeable. My special mention goes to Gregory Martinez (estimator for the collision department). He is Santa in the month of January. After showing him the garage-accident-scratches on my car, he clearly stated all the options that I can do to resolve my issue; from paying $$$ (it is expected, it is lexus) down to clearing the scratches on my own. Story short, Gregory "Santa" Martinez did his magical scrubbing and I left the service center with much less scratches on my car. His honesty is yet another reason why Longo Lexus is worthy of my 16-mile drive. read more

I bought a brand new 2024 Lexus ES 300 Hybrid. Tony Minarto was absolutely wonderful in assisting me on my purchase.

I just got my 1 year car serviced at Longo Lexus. After I dropped off the car at the dealership service department, I got a call and was told that one of the tire got nail punctured. I still don't get it - If I got a nail on the tire, was I supposed to get a signal from the car indicating low air on tire? It was all normal before I dropped off the car. I didn't see any signal from the car indicating a possible nail in the tire. read more

I stopped by Longo Lexus parts department to pick up a few car items for my new Lexus (they are closed on Sunday) there went that and also with so much technological prompt's and gadgets in the vehicle I was having an issue connecting to the map on the screen so I stopped by for someone to help me, I pretty much was set up for everything else. Just couldn't seem to get the map/gps right. I kept getting a message on the screen. Anyways, I walked into Longo Lexus and was helped by Rodrigo C. Rodrigo helped me connect and troubleshoot my issue and answered all my questions and enlighten me about features my car is equipped with. Rodrigo was professional, kind and was nice enough to take the time to assist me. It was nice to meet a sales associate that truly goes above and beyond to help its customers and who is pleasant and patient. Thank you Rodrigo for your help , it's much appreciated. read more

Longo Lexus is my go-to dealership for all things Lexus! I recently purchased a 2023 RX 350 Luxury and Christopher Tenorio guided me from the beginning until the end. He was very transparent and generous with his time. He kept very open lines of communication and ensured all of my questions were answered. If you are looking to buy a car at Longo Lexus, please ask for Christopher Tenorio - you'll be glad you did! Thank you, Chris! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I just had my 2018 RX 350 detailed at Longo Lexus and it looks showroom new! The customer service is excellent. Man Wong, the customer service representative took the time to explain what would be done and the estimated time to get the job done. Mn listened as I shared about a recent spill of a vanilla cream drink on my front passenger carpet. Man messaged me with updates and even asked for more time because the auto detailing service technicians wanted to work more on the front passenger area. I was lucky enough to have a beautiful 2024 RX 350 loan car, which was wonderful to drive. I know that dealerships often get a negative reputation. but I have always been happy with the exceptional customer and auto service that I've received. and my car has received, at Longo. I live in the South Bay but I've never regretted any experience at Longo. Thank you Man and the auto detailing service team at Longo Lexus! read more

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John the tire specialist was very knowledgeable and considerate as he greeted me at the end of my first exceptional experience with Longo. Frank started me out on explanation of my service and exactly what I needed. I appreciate that they did not ever push additional services on me. They even called me especially to tell me I may have. Compromised wheel bearing and if my car was in an accident .. I said yes.. a major one and they suggested taking it to the body shop that did the work and my insurance instead of insisting I do it with them to save me money. I was shown rebate forms for my 4 tires purchased today very clearly and I had my $100 off for 4 tires as the sale stated. David finished my service and checked me out. Quick and speedy. I did not have to wait long at all. The loaner vehicle was perfect and clean. My recalled door handles were installed and my car was returned washed. David even sent it through the wash again the day after when I couldn't get my car Thursday ! I wish I could give this experience 6 stars. Thank you Longo!!! read more

Longo Lexus - Fast, efficient service!! Don't be fooled by the line. - Car Dealers Near Me - El Monte, California

I went to this place and no one came up to help me. I went inside to ask for assistance, and the woman at the front desk told me to wait. I waited for 20 minutes, but no one helped me. It was a waste of time. read more

Stay away from this dealer if you don't want to pay through the nose. I bought same car from another dealer 10k cheaper including car price and trade in difference. My representative was also very mean when I didn't accept his proposal. read more

poor service and communication, incompetent and indifferent as a team in the sales department.

Came in to this dealer for my first service since i got this car from Gary. Maintenance was done well and service was enjoyable.Whoever Y.E was washed and cleaned it well. (Pictures provided below) read more

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I recently purchased a used car (Mazda cx30) from Longo and it was easily the smoothest and stress-free experience I've ever had buying a used car. So many dealers these days try to add on extra after extra to bump up their price. Longo does not do this. We traveled 50 miles up from Orange county to view the vehicle. It was in exactly the state that was described. We worked with a really cool sales guy called Marc Fata. He was super low pressure and very helpful. After inspecting the car and testing it I knew it was what I was looking for. It then took less than an hour to finish the paperwork with no extras or upsell at all. How utterly refreshing! read more

Sincere appreciation for exceptional service I am writing to express my heartfelt gratitude for the outstanding Service I recently received from Longo service department and loaner car staff. From the moment I arrived, I was impressed by the professionalism, kindness, and genuine care shown by the sttaff. The service manager Rene handled everything with great efficiency and courtesy. ensuring that the repair process was smooth and is stress- free. In Addition, the staff Juan helped me with the loaner car department were incredibly helpful and patient making sure I have a reliable vehicle while my car was being serviced. What truly stood out was the warmth and sincerity in the way Rene and Juan treated me not as a customer, but as their family member. It's rare to encounter such compassionate and thoughtful service these days. and I truly appreciate it. Thank you again for going above and beyond. I will definitely recommend Longo Lexus to friends and family. read more

Just purchased my Lexus yesterday with the amazing help of Mr. Tomson. He took his time and was really dedicated to making sure we got what we wanted ! Easiest and fastest experience I've ever had at a dealership. No doubt it was possible because of him ! Thanks again ! read more

Hey Longo Lexus Team! I visited this Lexus dealership 02/24! I had the best experience with getting my car serviced. I initially came in for an oil change, but ended up getting my battery and breaks switched out as well. Everyone was very nice and friendly. Additionally, I walked into my car and saw a wash card. I want to shoutout whoever cleaned my car YE I did not expect for them to clean the inside of my car so well. I have been slacking on cleaning the interior of my car so it was a very NICE surprise to walk in and my car look brand new! Very nice job to whoever did this! I would like to thank them for going BEYOND! Best Regards to the Longo Team! read more

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Best Toyota dealership service department in the greater Los Angeles area. I drive extra 20 miles to bring my Toyotas to Longo instead of my nearest Toyota dealer. read more

I highly recommend Jackson Le at this amazing dealership. Jackson assisted me for all of my Lexus purchasing/leasing needs, he is honest, friendly, professional, knowledgeable, and he always puts his clients' best interests first. Give Jackson a call if you are considering Lexus. You will be pleased you do. His direct number: (626)689-3775. read more

Good service, this is 3rd car I bought from Tony. Nice agent, fair price, if lower will better. Best service, nice attitude.

I recently purchased a car from this dealership and had a fantastic experience from start to finish. The sales team was friendly, thanks to Tom , Finance Department Erin and the manager who make the deal happen for my dad got approved.They are knowledgeable, and not pushy at all. The financing process was quick and easy, and I felt like I got a great deal on my vehicle. The dealership was clean and well-maintained, and I felt comfortable throughout the entire process. I would highly recommend this dealership to anyone in the market for a new car or used car . Thank you for a great experience! Longo Lexus ! read more

A big thank you to Tony and Longo Lexus! Very impressed with the service and helpfulness of everyone ! Thank you so much!! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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I'd like to thank Tony Minarto from sales and John Yang from service for their wonderful customer service and A+++ help with my 2019 RX 350 F Sport I purchased in April 2019. First off when I came in, Tony was the person to find me the right color and car I wanted. He never rushed or pushed me to buy a car. He gave me the right options on what I wanted. He also ordered the color I wanted in my RX (even though it took about 2 weeks to be delivered). During the 2 weeks, Tony called and text me to keep me updated the whole time. The paperwork portion was super easy and quick. I walked out a happy new Lexus (Longo Lexus) customers. Fast forward to my 2nd and last complementary service at 10K. My driver side headliner was creaking from the time I purchased my car and I didn't get it fixed during my 5K service since Longo didn't have a loaner car for me then. Btw thanks to Jennifer Lam on my 5K service and good luck on her Spartan races (she was my previous service person turned manager). John was able to secure a loaner for me as I had my 10K and headliner issue fixed. The whole process was smooth and once again, the communication was perfect. John text me a few times to keep me updated and informed. Thank you! Everyone at Longo Lexus have been nice and professional. The service waiting area is always clean and stocked up on supplies (coffee, snacks, sodas, waters). Longo Lexus, even though super busy, is my go to dealer! read more

Longo Lexus - Dang I guess we're all in for 8am service appointment for July 5th! - Car Dealers Near Me - El Monte, California

Review for ROBIN HO in the Longo Lexus Service Department. I have been with Robin Ho for about 5 years now and I realized this review is way overdue. Every time I need service, I email / text Robin and he is quick to reply, even on his day off. He accommodates my work schedule and is able to arrange a loaner car for me for the times that I do the BIG services. I appreciate working with him because I know that my car will be taken care of. He is detailed oriented and very efficient in explaining what needs to be done. He is also very knowledgeable regarding the different types of services that are required i.e. at 5k, 10k, 15k miles etc. Because of that, I trust him completely. I go with whatever he says. Robin is also great at what he does because he constantly keeps me updated. I will receive text messages from him giving me updates on the car and even giving me an ETA on when the car will be ready so that I can plan my day accordingly. Very helpful. I have referred all my friends to him and they are all happy with him too. Thank you again Robin! You are amazing! read more