We needed a tow hitch for a Lexus GX 470. They got it ordered and the part arrived quickly. It was quick and easy to come on in and pay. Gabriel at the parts counter even carried it out and got it loaded into the car. I could not be happier with the service today. read more

I recently purchased a Lexus NX at Longo Lexus. The whole process from start to finish was A1. My sales consultant Tony Minarto was very helpful and accommodating. He made me feel right at home. Thank you Tony. read more

A few months ago I started researching cars and was very impressed with consumer reports and stats on Lexus cars ....so I drove into your lot and met Felix Giles ...WOW ! We went for a drive and I told him that I was shopping and then left.. After looking through places like Car Max and Edmund's etc. I had to go back to Longo ..solely because of the customer service I received from Felix. Buying a new car was such a great experience usually its a hassle and I dread doing this. Longo has the WOW factor and its called Felix. After driving by new car I'm in love with Lexus, there will be no BMW OR Mercedes for me. read more

Bought my 2014 IS250 not long ago and had a great experience at Longo!! I was originally set on a different car but decided to stop by longo after my dad convinced me that it wouldn't hurt to look at different cars and fell in love with Lexus! No one helped us out that first time, unfortunately, but I went home and did research on what I wanted and came back for my baby! Rony Parada helped us out right away and got me just what I wanted! The process when so smoothly! He even brought my car out with a bow!! (For pictures only lol I think they sell it if u want to take it home) I've been back since a couple of times to their service and parts center and they are just as helpful there too! Can't imagine going anywhere else!!! read more

My vehicle repair at Longo has a horrifying back story which ONLY had a happy ending thanks to the EFFORTS of Matt Derro and his boss Robert. Following a mild fender bender, my insurance company sent me to one of their preferred collision shops who will remain nameless. When I went to pick up my car there was significant damage to the back fender (it didn't come in with this!) which was not the area to be repaired. After several months going back and forth with my insurance company, they authorized my chosen place for repair. Having had nothing but superior service and results from them in the past when servicing my car in the past, I chose Longo. While inspecting my car, OTCR Estimator Matt Derro found SEVERAL other places where my car had been damaged, including sub par work on the front bumper, the site of the initial damage. Because Longo certifies their work, Matt explained that the only way they could accept my car for repair was by gaining approval from my insurance company to fix ALL damaged areas. Matt worked tirelessly, even getting his boss Robert involved, to solve my problem and ultimately secured permission to fix all damaged areas including a redo of the original original repair!! Other than unsurpassed attention to detail, a passion for getting it right, long standing relationships (which he and Robert exercised!) with the insurance company, I found Matt to be one of the strongest customer advocates I've encountered over the course of my life. That is why I can recommend, without hesitation, Matt Derro and the team at Longo Lexus if you need to have any collision damage repaired. read more

Had a great buying experience with Tony Minarto. He is such a pleasure guy to work with. He always do his best to find what we were looking for and keep us posted along the way. He provided great services and definitely recommend Tony as your sales consultant. read more

I had very great experience with Jessica Chien. I didn't plan to purchase the car and just to go see the inventories. With her great care, patience and not pushing ethic really attracted me to make a decision right away to pick my most favorite car with a good deal! It's very rare to meet with Sales representative like her in this competitive and aggressive dealership worlds. I hope all the sales representatives are like her treating the customer with decent heart!! Really recommended Jessica Chien!! read more

After driving down from the Central Valley and literally visiting 4 dealerships in Southern California, we found Longo Lexus on our fifth and last try. Perhaps it's true when you say you save the best for last. My husband and I were left freely to browse their huge selection without being pushed or guided to an office. We met Sabino Cuevas via and internet inquiry and we drove the treacherous, hour drive to El Monte. Sabino was so patient, understanding and informative. He knew his stuff and never came across as a salesman, rather a very trustworthy individual. He took amazing care of us and not only did we buy one car, we took another one as well. Ian in financing did a great job thoroughly explaining and most importantly, offering the "extras" which was not offered on are previous purchases. Overall, we felt amazingly great after this experience. Thank you so much Sabino, Ian and Longo Lexus. Everyone was like family, congratulating us on our purchases. It was never about the money, rather the trustful nature in dealing with people who genuinely care about you and your purchase. read more

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Great experience overall. They were friendly and courteous. We worked with Ahmad and are very happy with our new car! Definitely check them out! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Daniel Perez in Service is a rockstar! Always on his game and making sure that my car is in top shape! Oh and some guy named Chris McCarty is pretty good there too!! . Not sure why this posted twice, but I still feel the same way. Sending a Jaguar owner over to see Chris about her next car ;-) read more

I bought my car from here back in 2013 and I had a good experience. A salesman by the name of AJ Chand helped me and he was honest and gave me a great deal. Granted I did have to haggle a little bit, but I felt he was honest and didn't play games. I currently use the service center at Longo and overall my experience has been good. They are on the pricey side and they do try to make you get services you don't necessarily need but if you educate yourself by reading online especially Lexus owner chat rooms you will know what is necessary and what is not. Overall my experience here has been really positive. read more

I was looking for a 2017 IS 350 F Sport. The Atomic silver with red interior was not available in Beverly Hills or Santa Monica. Which are locations close to where I live. So I decided to call Longo Lexus. The receptionist put me in contact with Stephen Tran. I am so glad to have ended up working with Stephen. I told him what I was looking for and he checked the inventory and had the exact vehicle available. After asking me a few questions he went to work and immediately got the process going. Thank you Stephen for your Awesome customer service and product knowledge! If you are looking for a Lexus, Stephen is definitely the man to call! His follow-through and professionalism is quite impressive. The Amazing experience I had with Stephen at Longo Lexus was by far beyond any other experience I've had purchasing a car. This purchase was my fourth Lexus after previously driving both Mercedes and BMW. I will definitely look for Stephen again when I decide to purchase another Lexus. read more

Longo Lexus - Posing proudly with my New '2017 Lexus IS 350F Sport! Thank you Stephen Tran for the Amazing experience I had at Longo Lexus! - Car Dealers Near Me - El Monte, California

Was looking for a replacement car and the Longo staff was very informative and helpful. Definitely look for Tony Minarto! He was extremely helpful and enthusiastic all throughout my experience at Longo. Most of all, he was very patient and attentive to all my needs! read more

I would like to share my car buying experience with Tony Minarto, one of the best salesperson I have ever met. He helped me to get my new UX250h back to last December at the moment that everybody is hard to get a car. I didn't wait too long to get my new car with the sticker price and a satisfied interest rate, which makes me really surprised. He is also more like a friend than a salesperson, teaching me to take care of my car and make sure I'm aware of all the complimentary roadside services. Tony is always being so polite and humble. I really enjoy knowing him. read more

Nobody gets their car fixed and be in a great mood. But having someone like Julien at their service department help you out and try to explain the "damages" in a very professional, friendly and HONEST way, makes the burden actually easy. First he started off by checking if my car was under warranty, then he checked if any recalls were done to the car, then gave me options. When I got home, my partner asked me why I was so happy considering I just had my car break down. Told him because the people at Longo really took care of me and even gave me a nice loaner car. Great job guys- thanks Julien! read more

I bought a NX 200t at Longo Lexus with TONY MINARTO (Antonio el de Los pelos parados). He is a nice sales man, he really help me out with the deal! I highly recommend to buy a Lexus with Tony! THANK YOU FOR YOU HELP!!! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Man Wong is the consultant I see for our 2 cars! He provides exceptional service and I trust his decisions regarding our vehicle needs.

Services was beyond accommodating. Brought my Lexus for routine maintenance and detail services which were more than I expected. Rudy Ayala was great getting me in and out in a flash not to say I don't mind to spend time at their waiting area which is always clean and plenty of complimentary drinks. Before Covid they would have snacks as well. What I want to compliment a good service Rudy provided and would recommend him to get your car taken care of. Thanks Rudy! read more

I am really impressed on how Longo Lexus treats their clients/Customers. If you'll purchase your next car hit up Francisco Maragay, he is the best. Everything went smooth and quick. I will highly recommend Longo Lexus to my friends and family. read more

Tony Minarto Work hard with passion, helpful. Great car dealer in Longo Lexus. Will highly recommend to friends. read more

Tony Minarto is 5 star in terms of customer service. We are so happy with our new car. Tony explained all details of our new purchased . Process went smooth and easy. I will highly recommend him ! read more

Awesome service huge fleet of cars! Just got myself a NX thanks to Jeff, and it was a wonderful experience. Jeff was extremely nice, knowledgeable and patient. Highly recommend coming here if you're indecisive about which Lexus you need. They have so many different colors and options to choose from. read more

I had an excellent experience with Steven Johiro at Longo Lexus. He was a straight-shooter. Let me go at my own pace. He knew he offered me the best deal he could the first time around, and encouraged me to shop around and even check out different types of cars. When I did come back to Longo, one of the things I appreciated was how their website is set up, so that you can understand the options that come with each car. It was really important for me to have certain options, but I didn't want to pick a car that had different options and pay for the ones I wanted. I wanted to find a car that already had those options. The website made it very easy for me to do that. Once I decided to buy my RX 350 from Steven, it was very easy to do. He texted me my quote, stood by it and made the whole process, from filling out the application before I got there all the way through finance seamless. I was particularly impressed with the finance manager. when I didn't want any extras. He didn't hard-sell me or change his attitude. If you're looking for a Lexus, go see Steven Johiro at Longo! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

We had the pleasure of working with Leo Subroto last night, and it was the most convenient and simple car transaction I have ever experienced. He was incredibly kind and forthright, and willing to answer every question I had. The process was quick and easy as well compared to all other experiences I have had. Leo was patient, down to earth, and so helpful with the entire process. Their financial guy, Ian, was also very kind and made the process go by smoothly! David was another man we were able to meet, and he as well was awesome. Thank you all for your help in getting me into my beautiful new car!!! They all showed such great displays of guest service!!! read more

Longo Lexus by far exceeds my expectations! My sister was in the market for an IS300 and our go to dealer was Cerritos Lexus. Esmeralda recommended me to Longo Lexus and I decided to give it a try, and after talking to her and her partner Hieu I knew I made the best decision. We made an appointment and my sister was amazed with the kind of service they provided by far the best customer service from the start to the end. Esmeralda and the Longo team definitely made a loyal customer. Thank you Esmeralda, Hieu, and the Longo team I will most definitely recommend my family friends! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

For sales department. George kantanto is the person you need to talk to. He will breakdown the price charge, and thoroughly explain to you about every single penny you are paying for. read more

This is our first time shopping for Lexus and we had a great experience here! Ahmad is a great agent, super professional, informative and helped us a lot during the process. The test drive was great and we took a tour on freeway as well. The buying process is smooth and his manager Lawrence Tiang is a great gentle man with whom we had a nice talk. Overall we enjoyed the service at Longo a lot and we definitely recommend it. read more

They advertised a car on auto trader for a certain price and with 0% financing for 72 months. When I arrived at the dealership a salesman named Dennis Lo told us that the prices quote and financing quote was actually put on THEIR ADD by auto trader and it was not accurate....SAY WHAT !!!!!!!!. All this advertised financial info was contained in Longo's add and they are telling me it is not accurate ?????? Then why isn't Longo putting a disclaimer under the add saying the info IS NOT INFO FROM LONGO ????? Very sneaky, slimmy, ugly way of getting people to show interest in a vehicle and will recommend to all I know to avoid this place like the plague. Dennis Lo tried to explain this stuff to us but he obviously is a very slimmy just like everyone else. read more

Wonderful services: drinks and snacks provided, rides to from or loan car. They care about how their buyers are treated. They truly try to offer as much as they can to their buyers as they are higher prices for being luxury cars read more

Im giving 1 star for a very horrible crazy experienced at the service department. Service Manager Clem called me for a false commitment to fix my car!!! I have warranty until this very moment and yet Lexus Longo denied to fix my car instead they want me to pay extra $700 from the $1700 work. What is that? I have 3 Lexus car: RX, NX and ES350 and because of this horrible terrible experience Im going to buy my Tesla and get rid of my Lexuses!!! Its not worth it to exert all my energy just to claim my warranty to Lexus because its sucking all my energy and its stressing me out!!! Lexus top management should do better job in their service department. I hate dealing with businesses who are very good when you purchase cars to them but after sales they dont give their best effort to help out!!! I deeply regret i switched to Lexus!!! Its the worst service ever I've experienced in America ever since in my lifetime. I lost my appetite recommending and patronizing Lexus because of this experienced!!! Lost your business to my whole family and clan including my own company!!! I used to fall in love with Lexus but never again anymore at all!!! Now, i would rather switch to Tesla, BMW or Mercedes but never never Lexus!!! I hate to say these words but nothing best describe your service than the worst experienced and careless treatment I had with you their!!! I even felt just because Im Asian you guys deal with me unprofessionally and very insensitive with the way you speak!!! Thats never a good representation of Lexus! False promise and commitment which never never happened!!! Done with you!!! BYE!!! read more

i am so grateful to get taken care of by Tony Minarto. Lucky that he picked up my call. Longo was about a 2 hour trip for me... living in the country made this a journey for me--- Tony just took over and made it happen. Every turn that the deal made that made it hard for me to do. Tony just made stuff happen. Im picky and Tony represented the car to a T.... car is great--- im happy. call ask for tony..... youll like him. read more

We met Sergio Orozco at Longo Lexus. He was amazing in his knowledge about the RX350. He made our experience very pleasant since he never pressurized us to make a decision and even suggested we come back if we were undecided. He provided us with the best price removing all of the price haggling that One expects to do at a car dealership. He helped us get the best price for the options we chose amongst any dealership in SoCal. I would highly recommend Longo Lexus and Sergio Orozco. read more

Big thanks to Dixon Pai! I originally came to Longo to test drive the IS350 F Sport to see if it would be a good replacement for my older Lexus, and it sure was. I ended up leaving the dealership with the vehicle and have been enjoying the car since the end of January. If I had waited another day, I know I would have lost the chance, so I'm glad to have made this purchase. Thank you again for the amazing service for taking care of me and my family during our visit! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Jose Mendoza was absolutely amazing from start to finish. He was patient, thorough and professional with us. Thanks to him we were able to take the car we were buying from the dealership to our mechanic to make sure everything was right, he worked with us to the best of his ability on price and was transparent all the way through. I wish all car buying experiences went as smoothly as it did with Jose. I will definitely be recommending this Lexus dealership to anyone looking for a car. Thanks again! read more

I recently purchased a vehicle from Longo Lexus with the help of Leo Subroto. I emailed many dealerships within a 100-mile radius and he came back to me with the best price on my desired vehicle. On top of having the best price, he also had great immediate communication and we were able to finalize the entire deal over email, over a span of a week. I was able to go to the dealership, sign the papers, and leave with the car in under 20 minutes. Easiest dealership experience ever! Tips: Do the research before contacting any dealership (car model, features, trims, etc.). All the info is online and there's plenty of opinionated reviews available as well. read more

I seriously don't even know where to begin! I think in a nutshell I could summarize my entire experience at Long Lexus as follows: Professional, courteous, patient, honest, and absolutely going the extra mile. I walked in the dealership wearing my gym outfit on a Tuesday afternoon. Totally not looking like a guy who might be serious in the least, and to be honest, I wasn't keen or serious in any way about purchasing a car that day. However, I was greeted warmly by someone at the front desk and they asked me if I needed help, I said that I'm just curious about a CPO Lexus (or as they call it "L-Certified". One minute later, literally, Stephen Tran approached me with a big, genuine smile and asked me how I was doing. Then he went on to ask me why I was there. I explained the story of my total loss car to him (which happened a month and a half prior to that date), and that I was just looking around for cars within my budget. I also added that I'm not serious and I don't have the money for a down payment since I haven't gotten my car's check from my insurance company, yet. Stephen was as professional as they come. He assured me that he's willing to help me look at whatever they have at the moment, and when I'm ready, I could come back and start an application. We looked at cars on their thick catalog (this is an incredibly huge location, so they have hundreds of cars on their lot at any given moment), and I didn't really see anything that caught my eyes. One page later, Stephen noticed that there was a 2014 black GS 350 that's available, and the price of the car dropped $7000 because it's been sitting there for 45 days and they had to move the car. I got excited and wanted to check it out, so we went, and we found a note on the car's windshield that said "deal working", which means that someone else is at the dealership right now already in the process of having their credit ran and interested in purchasing the car. That was a huge bummer because the car was gorgeous inside out. Fast forward to 30 minutes later, the other customer got declined and Stephen told me that the car is mine if I wanted it and that they're willing to work with my down payment until I get the money from my insurance. Fast, honest, and convenient is what followed. Stephen and Yong (a financial manager at the location) took care of everything. I was treated like royalty the whole process. They're absolutely accurate with their deadlines and they provide everything they promise. I even got some valuable car gifts sent to me after the point of sale, and the follow up at Stephen's end was exemplary. If you're looking for a dealership that goes FAR and beyond, look no more. It doesn't even matter if you live a little far away, the drive is absolutely worth it. This is my third Lexus dealership experience, and Longo beats the competition mercilessly with their attitude and professionalism, let alone the five-star treatment even after you purchase the car. It's no mystery why they're number one in both sales and customer service. They truly earn it! My review is absolutely personal, reflecting my own honest experience, and I wasn't promised any compensation of any kind for writing it. Thanks! : ) read more

My mom (77 years old) was in the market for a 2018 Buick Enclave, she had a 2015 Buick Enclave and loved it. After a couple Buick dealerships (with hardly any inventory on the newly designed Enclave) and a few pushy salesmen she decided to look at other brands. We went to Cadillac, Acura and Mercedes... to no avail. So after a gentle nudge from me, she went to look at the Lexus. So glad she did!!! She fell in love with the RX350. After 2 other Lexus dealerships we ended up at Longo. This was hands down the BEST car buying experience we've ever had. Their staff was friendly and welcoming and we were treated like queens. The transaction was quick and easy and they made the payment fit right into (actually below) my mom's budget. Our salesman Sergio was BEYOND AMAZING, I really just can't say enough about him. He made us so comfortable and was very respectful and professional. If you're looking for a Lexus, go see Sergio!!! (Self disclaimer.... I'm hard to please and can't be a bit of a pain... I have high expectations and am very protective of my mom... exceeding my expectations isn't something that happens often... so when it's good, its GREAT!!!) SERGIO and LONGO LEXUS ROCK!!!!! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Always a pleasure to do business with this dealership. Very honest and the customer service is top notch! Victor and Joshua have been great to work with and everything always goes smoothly. Great experience purchasing from Longo Lexus! My mom loves her new car! read more

Thank you Victor and Geena for the Excellent experience I absolutely love my new car thanks to the both of you read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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By far my best car buying experience ever. Longo Lexus truly made me feel special with all the attention and time given to me when researching and deciding on a car. And I owe that to my salesman George Kantanto. If it weren't for him I'd probably still be discouraged and looking for a car. George Kantanto assisted me with my online inquiries and called me immediately. I wasn't sure what was within my budget, let alone if I could qualify on my own. However, George never made me feel as if Lexus was way out of my league like other dealers did. He didn't pester or pressure me into anything either. Everything felt like it was on my time and on my terms. He was always available even outside of work. I texted him a few times on his day off and he was more than happy to answer any of my questions. Truly an asset to Longo Lexus for his full commitment to his clients. And to top off how cool he is, he remembered my moms bday and mine, and sent us text messages. How cool is that?! Truly felt special. I honestly couldn't be more happier with my IS 200t. I will definitely come back to Longo Lexus for my next purchase and of course to George.... THANKS GEORGE KANTANTO! read more