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    Longo Lexus

    4.2 (2.2k reviews)
    Closed 9:00 am - 8:00 pm

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    Response time

    3 hours

    Response rate

    100%

    Services - Longo Lexus

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Longo Lexus Photos

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    Recommended Reviews - Longo Lexus

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    Reviews With Photos

    Lori A.

    We had such an easy experience today; we were in and out in no time, and everything worked out as planned. We'd like to give a special thank you to Thomas for making it happen and making the process so seamless. We came looking for a specific car and left with it. happy go lucky!

    NX350
    David W.

    This is the first time I bought a Lexus from Longo. I have been purchasing Toyota from Longo and want to try this Lexus dealership. My sales were Oscar and Victor. Victor was a very helpful sales consultant. He provides up-front pricing and excellent customer service. Oscar is my delivery person and he explained all of my car features in detail and make sure I didn't miss anything. My finance guy is Anthony. He was friendly and explained the contract in detail. Overall, purchasing my Lexus from Longo was a great experience and will come back for other purchase.

    Snacks
    Joy

    Thank you, Lexus! I had the pleasure of working with Edgar today after scheduling an appointment online for a damaged right rear sidewall. Edgar was incredibly straightforward and transparent about the timeline, and he even included a maintenance check after replacing my tire- after seeking additional confirmation about me. The experience was very professional and he often came to update me on the status of my car when I was in the waiting area. Appreciate you lots Edgar! I've been coming to this service center for years, and it's always a lovely experience. The complimentary snacks, drinks, and wide selection of coffee make the wait comfortable, and I know I can always trust this location to be quick, efficient, and professional when caring for my vehicle.

    Bridgette G.

    The best vehicle purchase experience I have had. We were fortunate to find Monica Lopez as we were searching for our Lexus vehicle. Longo also was the only dealership with no markups. From the beginning, Monica was available to answer any and all questions about the purchasing process. Monica and her manager, Ian, made the ordering process smooth, easy, and quickly. While we waited for the production, Monica consistently provided updates on the status and also met our preferntial needs for some add ons. Prior to the vehicle's arrival, Monica walked us through all the requirements and allowed us to prepare and be ready when the vehicle arrived. The day of the pickup, we spent about 1.5 hours with financing, getting a run down of the vehicle, and we took off. The best experience we have had in auto shopping. Thank you, Monica, Ian and team! We will absolutely be back for our next vehicle!

    Maritza L.

    I can't express my greatest gratitude to Longo Lexus from day 1 to the day I was handed those keys in my hand. These people here aim to please your needs and make sure to put a smile on your face when it comes to purchasing ur dream car. I can't thank Marc Fata enough for making my dream car come true. I went in knowing what I wanted such as style of car, the color I wanted & the color of interior and without hesitation he told me he can make that happen. The most smoothest experience I've ever been through. If anyone is looking for great service I highly recommend Marc Fata be your guy. Thank you again everyone at Longo Lexus....I can tell you every time i drive my car im smiling ear to ear.

    Wei Wei with my girls!  happy birthday Bella!
    David G.

    Great experience very professional and lots of patience, from our sales personnel Wei Wei to Anthony at finance, offered a fair deal , weren't pushy executed there promises.

    Front view of the RZ 300 E
    Samuel K.

    Was referred to Jose Mendoza. Showed the cars that my wife was interested. Went for a test drive on the RZ300E car is a all electric quiet , luxurious and high enough to oversee cars but low enough to feel the car is stable from tipping. Jose Mendoza was very professional and not the pushy salesman. Was highly recommended by Longo Toyota Patty.

    David C.

    Hieu, Anthony, LT, James, and Peter at Longo Lexus are absolutely AMAZING. I waited a long time to finally get into an NX 450h+ F-Sport, and this team made it happen at an unbelievable price. No games, no pressure--just straight-up professionalism and great energy from start to finish. The process was smooth, stress-free, and honestly exceeded my expectations. If you're even thinking about a Lexus, this is the team you want. Highly, highly recommend!

    Inside
    Michelle T.

    There is a good selection of vehicles here. Staff is nice and the drinks/cafe area is cool.

    Car wash detail job was great
    Ann Y.

    CAR WASH REVIEW Got my car detailed wash and checked an engine light that kept popping up last week. They loaned me a nice rental (thanks Ken for the TX!) and when I got my car back I was happy with the car wash! I was surprised at how reasonable the price was ($250 detail) and they took out the dings and dents for an extra $80! The regular car washes charge around $200-300 so this was a great deal! Thanks Michael Chico for your excellent service. He also gave us cute Lexus teddy bears for my kids!

    2026 Lexus TX 350 AWD Luxury

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    9 months ago

    Mark is very nice and hardworking. He gets along very well with the customer. He treats the customer like his own family.

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    2 years ago

    Always a great service and professional staff. I don't feel like they try to up sale you to buying things you don't need.

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    5 months ago

    poor service and communication, incompetent and indifferent as a team in the sales department.

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    Page 3 of 55

    Longo Lexus Reviews in Other Languages

    Ask the Community - Longo Lexus

    Review Highlights - Longo Lexus

    I would like to share my car buying experience with Tony Minarto, one of the best salesperson I have ever met.

    Mentioned in 114 reviews

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    CardinaleWay Hyundai El Monte

    CardinaleWay Hyundai El Monte

    (328 reviews)

    I had a great experience buying my new 2025 Hyundai Sonata Hybrid Limited at El Monte Hyundai, and…read moreI can't say enough good things about Natalie, Juan, and Nelson. From start to finish, they were friendly, professional, and genuinely easy to work with. They helped me get the exact color I wanted and worked with me on the price to make sure I ended up in something I could comfortably afford. I never felt pressured, rushed, or talked into anything--I felt taken care of. The process was smooth and handled in a timely manner (about as good as it gets when buying a brand-new car), and their communication and attitude made the whole experience stress-free. Everyone was welcoming, patient, and respectful of my time. If you're looking for a team that's honest, helpful, and actually cares about getting you into the right car, I highly recommend asking for Natalie, Juan, and Nelson. I'd absolutely buy from them again.

    Do yourself a favor and read the 1 star reviews before coming here. They all describe a similar…read moreexperience, a complete waste of time. My experience was no different. I spoke with a salesperson the day before coming and sent them a copy of a sales sheet that I had got from Fontana Hyundai on a used 2025 Hyundai Elantra Hybrid SEL Sport. They said they could definitely work out a deal with me and scheduled me for an appointment. I went in and they offered me $4,000 less on my trade in than what Fontana Hyundai offered me. They also couldn't come anywhere near the final price that Fontana Hyundai quoted me. The salesperson (Spencer) was nice but he kept going back and forth to speak with the manager, who never even bothered to come out and speak with me directly. This let me know they were never serious about making a deal. To top it off, they did another pull on my credit when I had already told them that I was pre-approved through my bank.

    Car Pros Honda El Monte - My new Accord sport hybrid

    Car Pros Honda El Monte

    (604 reviews)

    David and Sam are the dream sales team. On NYE went in and 4 hours later we were out the door with…read morea brand new car for my mom. We would highly encourage anyone to go to this particular dealer, the customer service was amazing. Tailored to your needs. Adam, in their finance debt was top notch. David went above and beyond for our mom. So pleasant and friendly. We dont have anything negative to say about the entire process. Happy New Year everyone. Car Pros El Monte is the place to go and always ask for David and Sam. If you need to know what David looks like, he is the one in the pic with my very happy mom.

    First time getting a CPO used Honda, it's been a nightmare. The whole point of CPO is that it comes…read morewith a warranty and that they fix the major issues they were meant to fix before the car's sale. 10 days in, 2 repairs, and I'm just waiting to see a 3rd. Day 1, I noticed my side mirror was damaged and not operational, which was marked as done 2 weeks before the purchase, just sitting on the lot to be sold as CPO. If I had not brought it up, they said there might have been nothing they could have done. Good thing I told them they didn't do their job properly! In the report, it's marked as meeting the standard and checked off. Sounds like they just pencil-whip the inspection and probably do the most basic peripheral maintenance, if even that. #1 by volume dealership, they loveeeeee to say. Maybe they sell a lot of cars for cheaper than average, but know how and why that is. They can't be bothered to do their job properly and actually check them if they want to make more money, I guess. Is that not CPO fraud? A week later, my car starts shaking and rumbling, then completely stops, and 4 notification lights pop up. Transmission, emissions, power system, and blind spot information system issues. I called the dealership immediately. I got juggled around different departments, and when I said I wanted to speak to any manager there, they sent me to a Car Pros BMW manager LMAOOOO. When someone finally helped me, they told me to come in the next day, so I did. I dropped it off at the shop, waited in person for 3 hours to talk to a manager in the sales department, but there was no manager to speak to. When I left, no one followed up, despite asking to be cc'd on the emails they say they are sending out. The sales department is giving me the runaround VERY obviously, and praying that I don't come back. The service department did not inspect the vehicle for further issues on the first repair, as I asked. Both departments were being negligent and dismissive of my issues until I made a fuss. I will NEVER buy another car from this dealership. The people here have their nuts in their hands. My whole family has bought 5 Hondas in total, and I'll be rethinking my next purchase. Do yourself a favor and go across the street to buy a car MSRP from Longo Toyota. My family has never had an issue with them.

    Forza Motors - The price that was listed on the vehicle.

    Forza Motors

    (47 reviews)

    Saw an ad on marketplace for a 1998 Honda Prelude and was interested, which then lead me to Active…read moreAuto Group (No longer are under Forza Motors) and Ivan was quick to respond. After discussing what day and time to meet, and over the course of waiting for Monday any updates or questions I had he would respond positively. Once I got to the dealership Ivan greeted me and we went to go see the Prelude. Looking around the lot from what I could tell Ivan took care of the vehicles he had, they were detailed from what I could tell and were very organized. When looking over the Prelude he let me look over everything, trunk, touching all the buttons, and there were some problems but just small things like the powered windows not working but I was purchasing a 20+ year car. After that we worked the final process out and now am currently waiting from confirmation from my bank and soon be able to pick it up! There's also a foosball table inside the store but I never got to use it. Ivan told me the store is family owned, and I would recommend purchasing your first vehicle, second, or third vehicle here because the service and communication with Ivan just can't be compared to regular brand dealerships better Update: The car had a check engine light come up but it was just minor like spark plugs and cables needing to be replaced. Just keep in mind some of these vehicles are old and depends on whoever the previous owners were of the vehicle you are interested in

    TL DR, "Ivan" was extremely rude and a sleazy salesman that endangers his clients. Do not buy the…read morered Mazda Protege5 that is for sale (or rather any car that is for sale here) To my credibility, this is not the first Mazda Protoge5 that I have owned, I have done top to bottom maintenance on this kind of car and am not naive nor a novice to this vehicle. That being said, I will detail the pre-test drive issues I found with the car. For starters the glove box handle was broken. Just straight up missing. When I asked how do I open the glove box, "Ivan," said "here let me open it for you." He then proceeded to finger the broken glove box, prying at it to open, where he never got it open, and then just moved on. The roof rack trim is cracked, and on this kind of car this can result in water leaking into the cabin and causing mold to build up. Before the test drive I turned on the ac to test its functionality. The belt that drives the ac let out a loud squealing. I asked him "So whats up with that" and he remarked "its just because you just turned on the ac, it will go away." During my test drive I noticed that the seat belt light does not shut off despite all passengers wearing their seatbelts, I don't even begin to know why. Another problem I noticed is that the shifter linkage needs rebuilding, the shifter is "floppy" and does not return to neutral, you can literally throw it side to side and it will stay there. The two major problems with this car are ones that I consider dangers to the client. The clutch is almost gone in this car. The clutch is "all the way to the floor" meaning the diaphragm spring in said clutch is wearing out. I asked him when the clutch was replaced, he responded that he did not know, this means it is probably still the original 150k mile clutch. The most dangerous of them all is the brakes. I notice that when braking, all of the linkage and body of the car shakes, this means the rotors are warped or severely worn down. This is an EXTREME safety hazard. DO NOT BUY THIS CAR. When I asked him when the brakes were last replaced he claimed that his shop had replaced them. I asked "the pads and rotors, or just the pads" he said "both." Intentionally lying and risking the safety of the client. What bothered me extremely is that when I asked to test drive the vehicle "Ivan" said "look man, I am busy, the price of 5000 is firm if you aren't going to pay full price don't even bother wasting my time" (The audacity of this dude I swear). I drove an hour to purchase the vehicle, and after being extremely mislead, this "Ivan" was not even willing to negotiate. Overall, in my experience with this "Ivan" and the Active Auto Group was not only disrespectful, but downright criminal. Do not even consider buying a car from here. As similar to the other individuals leaving reviews, I was blocked shortly after leaving his lot. This is in an attempt to prevent negative reviews on his Marketplace account that would hurt his pr. I know this "Ivan" will probably respond with some cookie cutter pr rebuttal trying to devalue or dismiss my review. That is because he only cares about making a quick buck at the expense of the safety of his client. Do not be mislead, do not buy a car, do not waste your time, do not risk your life. Also suspicious that on Yelp the name of this location is "Forza" instead of the actual name of "Active Auto Group."

    Longo Lexus - car_dealers - Updated June 2026

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