I needed to replace my lenses. I tried all those major places first but they all told me it will take 2 weeks. Then I found this place but it was almost closing time. Still they welcomed me with smile and NEXT DAY before noon. My glasses were already ready to pick up. Great customer service! Fast, high quality job, great value! Highly recommended!! Look!! This is the place to go!! They will make your world look clear and beautiful!!! read more

Extremely disappointing experience. I purchased these glasses expecting a quality product, but they were noticeably unbalanced from the beginning. One temple arm sits at a different angle than the other, causing the frame to sit unevenly when worn. Instead of taking responsibility or offering a reasonable solution, the owner refused to exchange the glasses or resolve the issue. I was left with a pair of glasses that I could not wear comfortably and a very frustrating customer service experience. Based on my experience, I cannot recommend this optical shop to anyone looking for quality products or reliable after-sales service. There are many other optical shops that value their customers far more. read more

This place is amazing! Ted Choi was so helpful and knowledgeable and I will come back here again and again for the amazing service that I had here today! Thank you for your wonderful customer service and great prices! This place is amazing and has a great selection and the customer service is incredible! read more

Came in because my glasses were broken and I'm so glad I came here. The man was amazing and extremely kind!!!

If you need adjustment on your glasses, come here and ask for BJ Lee :) I bought my glasses from overseas and needed adjustment so bad. I drove all the way here from Vegas to get them fixed. This is my go to spot for glasses. As soon as he saw my glasses he knew they were very uncomfortable on my ears. Not a lot of places know how to adjust to make them comfortable on your face/nose/ears. This place also carries Korean brand sunglasses which are really cute and fit Asian faces so well. Highly recommend! read more

Look Optical - Eyewear & Opticians Near Me - Los Angeles, California

I decided to check out Look Optical in hopes of finding a nice pair of black glasses and I'm so glad i did. The owner helped me pick out the perfect pair, offering great recommendations without being pushy. Both he and his wife were extremely friendly. I was in and out within 15 minutes and picked up my glasses today. What really sets this place apart is the spacious, free parking lot. Highly recommend! read more

This is the worst optical shop to exist. I recently bought glasses from this shop which were over $1,000. They said insurance would cover for the amount and that the money will be refunded to us in checks. It has been over 4 months and we have not received the checks. When we contacted them, the employees assured us that the money will come very soon, which did not happen. Overall was a terrible experience. The employees were rude and the store was very uncleanly and disorderly. These employees are all frauds. 100% do not recommend. read more

Just stopped by for a relative's glasses but service was outstanding. Can't speak on their pricing or selection as I was not looking to purchase, but as I was waiting they actually did a glasses cleaning service for me for free. I thought that was very nice of them and I will consider shopping here the next time I look for glasses just because of how kind the workers were there. read more

I got my glasses less than a year ago, and the lenses are already heavily scratched, and the paint is chipping. It started chipping less than 6 months after getting them. I called them about it, and they were dismissive, and when I sent them photos of the chipping, they did not respond. I've had to replace the nose pads once already because one just fell off. This was also one of the more expensive pair of glasses I've purchased, and they have held up so much worse than $80 glasses I've ordered online. read more

Look Optical - Glasses with chipped paint - Eyewear & Opticians Near Me - Los Angeles, California

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Avoid at all cost!!!!! Unless you want to get raped. I purchased Lindberg glasses with progressive lenses for $1100. Put lenses in my Oakley glasses. which were cracked due to the lens being cut too large. For another $150. I had to replace my frame and sand down the lens edges to fit correctly. Bought contacts too. The lenses were really thick and asked why they were so thick? They told me because they are progressive lens. I just took their word for it. They didn't focus right and the reader section was too weak. I couldn't even see my phone without taking my glasses off. They told me to wear the glasses lower on the tip of my nose. So far so bad. A year later, I decided to go to another place. After examining my glasses, they identified them to be BOOTLEG Shamir lenses. BOOTLEG!!!! New lens I got were so much thiner and more comfortable. Cleared vision at all distance. These people are fraudsters especially the sales team. 사기 당하기 딱 좋은 곳!! 피하세요 read more

Came in to fix my mom's glasses and have received amazing service! Lee was very informative on how we should care for our glasses. Will be coming back! read more

Everyone was super kind and accommodating! I came in looking for some big, square frames and was recommended a variety of frames to choose from. They also helped me find one that suited my face the best and were very objective in helping me, and overall, the process was super streamlined and quick! I came here after switching over from another place in KTown, so will definitely be returning back next time I am in need :) read more

I purchased glasses, in less than a month the hinge broke. I went to ask for repair and they offered no help but told me to BUY another frame! I bought a cheap frame just so I would have glasses and the nose pad just came off! Ridiculous. Very bad quality and terrible customer service. I would not recommend, find a different business who supports their customers. read more

Look Optical - Broken hinge - Eyewear & Opticians Near Me - Los Angeles, California

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Well, we had gone to the previous owners of this Koreatown Galleria location (Luxi) for many years, so we took my father-in-law (92 years old) there for new glasses because the access was easy for him (elevator). He needed special 'progressive' lenses and we paid A LOT (I think $900) for thin lenses that matched Cartier frames (I think another $1500). First of all the lenses did not come on time (lots of excuses). Second of all they tried to 'bait and switch' us by putting in thick cheap lenses, then when we complained she argued that the thin lenses wouldn't fit the frames we had chosen and Grandpa had liked. She never mentioned a problem when she was selling them. We stood firm and demanded the thin lenses, so back to the factory they went. Now Grandpa still needed glasses, so we bought a pair of Mont Blanc frames and put in his prescription lenses. A lens popped out within a week, finally got them back today. With any luck we will never have to go to this place again. PLUS - the owner who deals with the customers was all fake friendly and helpful in the beginning immediately turned into a witch as soon as things didn't go her way. No apology, no greeting, just sour, sour, sour. She does not understand that high-end prices usually come with high-end service. Not here. Do yourself a favor and stay away. I would give it no stars if I could. The old owners are in the other Korean mall off James Woods and western and they'll be getting our business from now on. read more

회사 동료가 3주전에 Look optical 에서 안경을 잘했다고 추천을 해줬어요. 안경테도 잘 맞는것으로 골라주시고, 설명도 잘해주시고, 친절하셔서 좋았어요. read more

I'm not sure how this place appears to have a decent review lol this store used to be located in the galleria on western and now moved to the galleria on Olympic. The owners of this store are so dismissive and rude. My experience here was borderline disgusting and I will never ever be returning - and I will be sure to let all my friends/families know as well. I purchased a set of glasses here two years back and fast forward to now, the right hinge on the frame broke off for no reason. I was literally just putting on my glasses one morning and it just broke off... so to my disbelief, I went into the store and asked if there's anything they can do. Since the glasses are only covered under warranty for one year, I understand that I cannot obtain a new set of glasses. BUT the fact that they wanted to charge me 50% of the original price of the glasses (glasses initially costed me just over $500) to fix the right hinge of the frame...? Not sure what kind of world they live in but no one will be willing to pay $250 to fix used glasses lol and when I kept asking them if there's any other route, the male owner had the guts to raise his voice at me and tell me to stop blaming them. Blame? I simply asked if there is anything else they can do for me. What a joke. Wish I can give them negative read more

I happened to go there and stopped by an eyeglasses store. They had a lot of different types and they helped me choose a frame that suited me well. Very satisfied . read more

excellent price and fast service. Switch over from america's best immediately. same day (less than 2 hours) prescription glasses service.

We loved this place! Me and my husband bought two pairs of glasses from here and their service was excellent. They gave great selection of glasses including the newest design. Everyone who helped us were extremely professional and I got my glasses done in 3days which was Amazing! Will definitely be back for the next check up! read more

Look Optical - Glasses - Eyewear & Opticians Near Me - Los Angeles, California

Writing this review on behalf of my sister (who lives overseas and doesn't have a Yelp account) because when she told me of her experience here I was livid. I am appalled by the lack of professionalism, dangerous mistakes, and dismissive attitude exhibited by this establishment. Let me start with her eye exam. During her initial visit, the ophthalmologist made a baffling claim that her vision had miraculously improved on its own. Despite her skepticism, she reluctantly trusted the doctor's expertise and accepted the prescription provided. (I Googled it as well, apparently it is possibly but extremely rare.) Upon receiving her glasses and putting them on, blurry. She quickly realized that the prescription was incorrect. It was an alarming revelation, and we can't believe how a supposed professional could get her prescription so disastrously wrong. One would think a trained professional would think twice before giving such an unusual diagnosis. Fortunately, she still had her contact lenses with the correct prescription for her time back home. I understand that mistakes can happen, so this incorrect prescription wasn't the worst part. The worst part is how dismissive and rude the staff at Look Optical were when she returned. They were all smiles when she came back to visit and she retook her eye exam. This time, the original prescription she's always had for years, the same one before this whole ordeal. After this, the staff became noticeably nervous and awkward in behavior. Rightfully so, my sister refused to pay to correct their mistake (she already paid over $800 for her unusable glasses). Their lack of empathy and accountability was truly disheartening. To make matters worse, I was astounded to hear the owner (man of short stature) scoffing at my sister's justified refusal to pay for their egregious mistake. The same owner, mind you, that was so pleasant minutes prior, who even said "That doesn't seem right..." when my sister told him of her improved vision. Such behavior is not only unprofessional but also deeply disrespectful to the customers they claim to serve. She merely requested, politely, that the glasses be replaced with the correct, original prescription that she had relied on for years. However, the staff had the audacity to demand an additional $250 for their own mistake. It was an absurd demand, and she refused to accept responsibility for their incompetence. After some back-and-forth, they begrudgingly offered a discounted price of $150 to rectify their error. However, this token gesture fell far short of what was expected. Their refusal to take ownership of their mistake, coupled with their insistence on extracting additional payment, is simply unacceptable. (Also, had she not said anything, they would've done nothing and taken her money?) What's even more alarming is the potential danger posed by an ophthalmologist providing an incorrect prescription. Vision is a critical aspect of one's well-being, and mistakes in this field can have severe consequences. It is alarming to think that a business entrusted with the responsibility of vision care can be so callous and irresponsible. Clearly, they just want to make a quick sale. In the end, she decided that she did not want to give any more money than she had to this place, and just asked for her prescription and left. I implore anyone considering visiting Look Optical to steer clear of this establishment. Their lack of professionalism, dangerous mistakes, rude staff, and refusal to take responsibility are grave concerns. Trusting them with your vision and hard-earned money is a recipe for disappointment and frustration. read more

This company is not going to do well in the future. Their customer service is below average at best and they only care about money. I've come here with my wife for years thinking that we were getting helpful assistance, when in truth they were overpricing everything. They had the audacity to yell at my wife and mother in law and now I'll never come back. Im letting my entire social circle to beware of this place. There's simply better options and places available. read more

I strongly recommend this place! My mother's friend told me and my girlfriend about this place and I was 100% satisfied. They have a great selection of name brand frames, as well as their other brands. My girlfriend and I were helped right away and they allowed us to take as much time as we need in order to find the perfect glasses, respectively. They were extremely professional and were able to create our glasses within about 3-4 days. We both chose Gucci frames and they were both amazing frames. Thank you so much for all that you guys have done for us! We will most definitely be back for our next eye-checkup, frames, etc. No complaints, whatsoever. 10/10 customer service 10/10 price 10/10 information read more

Awesome people give you the service ever the price is always negotiable, Mr Lee is helpful and funny his trying is best to help you and satisfied with your items. read more

Love this place!! Explain the differences of frames and lenses very well and a lot of options to choose from. Workers there very nice and helpful. They helped my parents pick and choose the best frames and lenses best for there eyes. Would recommend here 100% Everyone is very friendly read more

I don't do Yelp reviews much, but when a business deserves one, I have to leave one. Hands down the best optometrist there is in Los Angeles, Ktown! The owner is so genuinely nice and takes great care of you like family. Makes the process so simple and gives great deals without you asking. Who does that? They have my business for life. You wont be disappointed, I promise. Thank you for everything, Look Optical! read more

My mom and I came here to get glasses for my grandparents (grandpa 92 years old; grandma 83 years old) and the staff were so friendly and patient when working with them! They were able to have the glasses ready for us very quickly and the quality was incredible! The glasses were perfect and made my grandparents incredibly happy. My grandpa was so happy and energetic once he was able to see again and immediately picked up some of his sermon notes to see if he could read them. He read them aloud and went on and on about the passage he was reading. We've visited them a few times since they've gotten their glasses and now my grandpa is always reading or doing something around the house instead of sleeping or laying on the couch. He no longer watches TV and is now interested in what decorations are on his wall and what picture frames and put up. I can't express enough how friendly and patient the staff were. They treated my grandparents with dignity and understood that some things took longer than if they were working with someone younger. It felt like we were working with friends because of how welcoming and happy the environment is. (Gucci the dog is a great addition to the staff) read more

Very friendly and nice selection of European brands as well as Korean brands, so there's wide range of styles and prices. Check it out if you stop by this mall. read more

Wow. The service here is incredible. We were on our way out of the mall and we found this place. The glasses are super reasonable and the customer service was incredible polite and patient. If you are looking to get designer frames and lenses at a great price, this is the place. I am a super fan. I will be getting my glasses here!! read more

I really recommend this place. Iris gave me very good customer service. The guy that helped me with my prescription for my glasses was very nice too. This place has a very big selection of glasses . It was worth the drive to come here. I'll be recommending this place to friends and family. I'm very satisfied with the overall experience read more

Very friendly place to shop for prescription eyeglasses in Koreatown. The new owner of this place is willing to answer all your questions and give you the best options without selling pressure. He actually did some research for me and found out that I will get some reimbursement on my purchase. Always nice to have someone who goes extra mile for clients. Got my eyeglasses in 30 minutes and walked out with smile. There is a small food court plus café to wait for your lenses so it is very convenient! Check this place out if you are nearby and need prescription lenses. read more

Best in Ktown! Always down to earth and honest with great customer service! They have all the best brands and are super helpful. I will definitely come back for all of my eye wear needs! They've earned a loyal customer! read more