I went to Dr. Kneisley the entire time I lived in Delaware and have recommended her to many…read morefriends. She is warm and knowledgeable--the perfect combination in an eye doctor. Her staff is friendly and helpful. Appointments are easy to get, and she sells a good variety of affordable, attractive frames.

I am thrilled by their service on each and every visit. I went today for my annual eye exam and…read morefrom the time I walked in to the minute I left the staff was wonderful. The technician who did my eye exam took her time and explained things clearly. Dr. Jhawar also was very informative and answered all my questions. Prior to my visit I wasn't sure if I was going to get my glasses here or somewhere else. Well while browsing the eyeglass technician approached me. We talked and I decided with her help to try a few pairs of glasses on. Once she knew what I was looking for she quickly gave me several options for my taste. I had no wait time at all and was quickly seen . Great experience great staff!

they always say they will call you when your lenses or frames are in but never do, then after…read morewaiting 2 weeks you call and they never pick up i do mean never!!!! the phone nor respond to voice messages unless you call the main desk and pretend that you are new patient and need appointment only to have them say again that you will get a call back that something is always wrong with the phone. professionalism and customer serivice is a complete joke for this place. my last time with them.

Great and caring eye doctor. Hours of operation and location are convenient. They may take a little…read morelonger to return a call for an appointment.

Staff with attitude problems and slow. Be careful not to…read morepay for things you didn't ask for.

I have nothing but positive feedback to say about my experience coming to Vision Center…read more Every time I come here they are very helpful. I love how the inventory has been updated and I get compliments about my new frames.

I have been her patient since she bought this business. I would recommend her particularly to…read morefamilies who have children in need of eye care. It appears that her practice is well stocked with frames for all ages. Recent encounters were to determine whether it was time for cataract surgery for me, and follow-up care after the surgery. Overall, both I and my husband have been with her for about 15 years each, and she has never given either of us reason to consider going elsewhere.

Pleasant staff. Initially, there is hesitancy, but once the team realizes you are a respectful…read morecustomer, they warm up nicely.

I worked with Tammy at the Fashion Center location and she was great! She explained the whole…read moreprocess of lens selection and made it all very simple and easy. That had a great selection of prices and brands. Top marks for Tammy! I will definitely recommend this location!

They sent me 5 different confirmations, I called back and left a voicemail confirming. Went to my…read moreappointment, and was told that it was cancelled and apparently I had cancelled it by confirming on the voicemail. They wouldn't fit me in and I left with no eye exam. Terrible experience, don't bother with this place.

There are much more reputable eye doctors right across the street. Do not visit this location…read more Horrible customer service in bad management.Plague this location

Have gone to Karen Optical in Pike Creek for many years. Everyone who works there is kind, patient…read moreand professional. Bob's expertise and warm demeanor are hallmarks of their outstanding customer service. The availability of Dr. Baruffi is an amazing plus for customers. His appointment schedule provides another great benefit to the business, and he is wonderful. 5 stars!!!!

My significant other broke his glasses and faithfully claimed that it couldn't be fixed. I placed a…read morebet with him that I would be able to find one that could. Based on countless of reviews, I knew I could trust Karen Optical to make it happen. The lady greeted me at the door and quickly took my temperature. Than I explained the situation and she took them to Bob for him to examine. He was able to replace the temple and hinge in less than 15 minutes. Plus they did not charge me for the repair. I must say that customer service was up to par. My man will longer go to his former place for business and will be coming here from now on.

This place is awesome! My son had an eye emergency this morning before school and I made a call to…read morethe doctor and they told me to come in as soon as I can. 30 minutes later he was being seen before everyone. Great place to go for service. Highly recommend this office. They also have great eye wear choices.

Dr Odajari provides the best eye exam. She is thorough, precise and you can tell that she is…read moregenuinely concerned about her patients. Waiting room is a little on the warm side. Opticians are experienced and friendly. Selection of frames is average.

Very nice staffsuper patient! Stayed late to help us Fast…read moreturn around time! Good selection

I bought two pairs of glasses. I was told that if they got a scratch they would be repaired free…read moreone time within a year. One pair were scratched so I called. The person I spoke to told me I was never told that. I told her I was told that and she proceeded to tell me I was not. Really??? Was she there? No. The person I dealt with was someone else altogether. My second pair, the case broke and they fell out and they are scratched. Oh, and the first pair, the side piece broke and I cannot wear them. Will not go back there for glasses.

After a month of misinformation from speaking to 3 different reps spanning from 9/30/25, 10/6/2025,…read moreand 10/ 9/2025 I would NOT RECOMMEND THIS BUSINESS. Asking for my records from previous Ophthalmology doctor to be faxed to them before they could even consider me a new patient and then telling me they don't need the records and they are scheduling out to January 2026 is a total waste of time. WORST BZ ATTITUDE I HAVE EXPERIENCED IN DELAWARE. TREATING ME AS IF I AM BENEATH THEM AND IT'S A PRIVLAVAGE TO SPEAK TO THEM.

I've been a patient of theirs for many years. And over the past 2 or 3 years, I've made…read moreappointments, they let me know the appointment was canceled. I can't get another appointment for another 6 months. And most recently, their doctors are retiring, I guess, and they don't have enough Physicians to take the appointments that they're canceling, it's very frustrating when you set up an appointment 6 months to a year in advance and then a month before your appointment, they just drop you, cancel and say, sorry, we're doing the best we can. I'm finding a new eye doctor.