Nice people...seem to care…read more Just don't go here is you are looking for something outside the basics.

Went from a long bob to a pixie cut and while the haircut was cute, it wasn't quite as short as I…read morewanted and I had to touch it up for like a week afterwards (which could be thanks in part to having a mask on and missing the hairs covered by the mask). A week later I went and got it cut shorter at a much cheaper place. The staff are friendly and were very welcoming knowing it was my first time. However, I probably won't go back just because it was very expensive compared to what I'm used to.

Twist extension. Courteous. The front and sides of my hair looked nice but I didn't think about why…read moreshe didn't show me the back of my hair like other stylist do. Then I realized the length in the back way off. Didn't match shoulder length of the sides. Way Off! Luckily there was some stretch ability to the hair to make it work. I went back two months later to get them taken out but will never get it done there again. I'm a great tipper just want the service and style I'm promised.

I recently relocated here to RVA. Salon Chanterre was referred to me. After reading many of the…read morereviews posted on Yelp and Salon Chanterre's website, an appointment with Shiri was booked for a conditioning treatment, trim, and natural style (twistout). Upon arrival, Shiri and the other ladies in the salon were very welcoming & professional. My wait was minimum before being called to Shiri's chair, which she confirmed getting a conditioning treatment would be most beneficial. After being shampooed and receiving conditioning treatment (using steam), I could feel a great difference in my natural hair . Overall, I was very satisfied with my salon experience and my twistout turned out way better than when I do it at home. My hair looked much healthier which is important to me. Prior to leaving the salon I booked my second appointment for two weeks later.

I am so grateful I found Tammi. Good grief have I been through the wringer with stylists that…read moresimply did not listen and butchered my hair!! Tammi not only listened, she gave me the best cut I've had in a very long time. Thank you Tammi, you are the best. Wonderful salon, friendly-- I highly recommend!!

Overall great experience! I had a highlight and a cut with Maddie and she did an excellent job! I…read moredon't live in the area so I looked on yelp for a place that was highly rated and it did not let me down. Everyone there was very friendly, prices were good and work stations were cute. Definitely will go again.

My coworker recommended this salon to me and I was a bit worried because my hair is natural and I…read moream African American with really coarse limit hair. After a few months i decided to give Taylor a try. Just from out first convo I could tell she knew what she was doing. She totally recommended what she thought was best for my hair and I went with it. She nailed my color and my highlights. Exactly what I wanted!!! This will be my stylist going forward. It was expensive but you get what you not for. AND I AM SO SATISFIED, worth every dime!

Absolutely terrible experience and I felt incredibly prejudiced against. My 3C curls are ruined…read more Came in wanting my dark hair to go lighter and was gaslighted by my hair stylist, claiming that my hair is to blame for not lifting too well, when I brought up my concerns about my hair literally looking the same as it did when I walked in after applying all over color. I honestly broke down crying. I refused to go ahead with my highlighting service when nothing was being done to correct this mistake. I also had to literally plead with my stylist to give me a proper haircut when she decided to just trim my hair, slap some curling conditioner on my hair and call it a "curly cut." She kept spraying water to make it look more manageable although admitted curly haircuts are usually done dry. My hair has fully dried now and my curls are so uneven and they look terrible. The front desk staff are also incredibly rude and unprofessional on the phone and in person. The front desk attendant threw my receipt at me after I was done there. Highly do not recommend this salon for anyone wanting to go from black to a lighter color with 3C above curly hair. If you want to leave a hair salon feeling like you actually got what they paid for, this place is NOT it. Completely unprofessional and make dark haired girls feel very gaslighted that I had to tell my stylist up front that she was not listening to what I wanted. Paid $215 for this absolute mess. Why would I want to go to a hair salon to achieve this base color result when a CVS box dye could easily achieve the same??

Something is really off at this salon. I made an appointment 3 months in advance with a stylist who…read morehad cut my hair once and did a good job. Three times before my next appointment, the salon called to tell me that my stylist was "no longer with us" and they would need to reschedule me with a different stylist on a different day. After this 3rd time, I nicely told them how frustrating this was, and they accused me of having an attitude. Instead of saying, "I'm so sorry this has happened again, let me schedule you at our next available appointment." The person on the phone (owner?) became very rude to me. If this is how they treat their clients, I can only imagine how they treat their stylists. I guess this explains why so many are leaving. I will not be returning either.

I have been coming here about almost a year now. I highly…read morerecommend this salon for great customer service and products. My stylist is Jo Brandon. She is a excellent stylist and has a great personality! Really appreciate the consistency in my color and great cut every time. Highly recommend if you are searching for a new salon.

The vibe is amazing. It's the first place where people really listened and gave me the cut I…read morewanted. Erica is awesome and the whole team are lovely people.

I came in wanting a dark black purple and got jet black with no hint of purple (see photo). I…read morecalled the next day complaining and wanting to talk to my hairdresser Lee to reschedule further out when the black was more faded out. I was assuming the redo would be free of charge or at least discounted, but they got back to me in three weeks saying they only do free redos if it's within a week. I am upset with my service as I paid for something I didn't ask for and didn't get any discounts or deals for the next appointment. I wish I could give this business a good review, the staff was kind and the vibe of the shop was nice too.

Jim L. Richmond…read more I took a chance on Vina Salon because of the good reviews that they received...I was not disappointed! Hung and Angie are real pros. The salon feels very comfortable upon entering. It is a warm professional place without a massive display of products and pretension. They do recommend their products but they aren't high pressure. They take their profession seriously and have received extensive training. Oh, and the prices are very very reasonable!

After a service issue at my usual stylist that kept me from getting a trim, I ended up on Vina the…read moreSAME DAY. The owners are brother and sister, and the sister fit me in. The cut was great, and I was in and out in a jiffy. Small salon, but comfortable and clean with ample parking in the Willow Lawn block. I will more than likely be back!

I've only been here once before to have hair done for my wedding. I know the owner Katie as she's…read morebest friends with my husbands older sister. Tayler took care of me today. I showed her the style I was wanting and she was eager to start. She cleaned up my undercut growth and told me she wouldn't touch the upper part because it still needed to grow out more. She was very informative and kept great conversation during my time in her chair. I watched as she used the straightener to create curls! Something I have never mastered. The salon is small but they keep busy! The salon placed 2nd on the Richmond Times Dispatch Best Hair Salon In 2018! I make the drive from Midlothian to Lakeside because it's worth it!

I am so impressed with Lisa! My hair has not looked better. She gave me an amazing haircut and…read morecolor, which was highlights and lowlights. She is extremely knowledgeable and gave me the correct cut to add more volume to my thin hair. She also styled it quite beautifully curling it with a flat iron for loose waves.