Watch out for charge card/debit card skimming! ! We fully believe my card was skimmed here: I put…read moremy card in, but the digital screen above it was just blank/frozen, no instructions or anything, unable to select how much gas I wanted etc. totally blank screen. So I sensed something awful, stopped trying the transaction but the pump would not release my card back to me ! It was not retrievable or cancellable! it was "Locked deep into the slot, not even enough edge to grab with fingers" . I went into the store to tell them that it was the third time in a month they had "held my card in the slot, regardless of which pump i went to each time" and that I was clearly afraid it was being skimmed while it was locked up. He went behind the counter Without answering my questions, then just said "try it again right now, it should release your card". Suddenly it did get released at the pump. I was so upset by it all, I just drove off to another station, possibly owned by the same family, 5 blocks away. Tonight, I've learned that at that same exact hour, my bank account started showing almost $900 fraudulent charges from ( names withheld) "xxxxxDoordash" !!! Online, there are so many other mentions of "Doordash scams", even though this was completely unrelated to Doordash. So disturbing.

This is the worst gas station I've ever dealt with. I pulled in recently to fill up my car. I…read moreinserted my credit card and realized that the amount of the previous was still showing. I pulled my card out and tried three other pumps with the same result. I went inside to complain to the clerk and she just shrugged her shoulders and asked me if I wanted to pay for gas at her credit card machine. When I got home I checked my credit card balance and there were over $560 charges on my card. I went back to the station and the employee told me that will be removed. What blows me away was her response to me was like no big deal. So 4 days later the charges are still there. I will be going through the fraud folks at my bank to rectify this.

Review solely based on gas purchase…read more Stopped by out of necessity and this Chevron came through with what it needed to do. Gas pumps work well, the property is decently kept, and the convenient store offers a bunch of snacks. 3 stars, I can't complain.

I don't ever give a company one star but I have to with this location. One star because I purchased…read moretheir car wash and upon entering the car wash building, something did not look right. As it started spraying my car with soap and then more soap and then water, I realized that it was missing the series of brushes that scrubs your car. I paid $14 for Chevron on Rowland Way to spray soap twice, water, and blow dry to keep my car dirty. I am upset that they even allowed me to pay for a car wash when there wasn't any wash provided. I am disappointed that my car is still dirty . Lastly, I feel really robbed by Chevron. I DO NOT RECOMMEND THIS PLACE AND DO NOT GET FOOLED WITH THEIR CAR WASH AS I DID!!!!

Matt and Jeff's Gasoline has the best prices in Novato for gas, and when my memory serves me well,…read moreI remember about their "Happy Hours" of forty cents a gallon off between 6 p.m. and 8 p.m. I'd forgotten about getting gas here until I had surgery on my arms and could not pump gas for a while; they were very accomadating to my temporary inability to pump my own fuel! I was there every week for a while and never had a problem getting someone to help me, I never even had to leave my car. Whether you have a temporary disability or a permanant one, Matt and Jeff's provides excellent customer service and will pump the gas for you; please try to remember to tip for this service if you appreciate it (they'll decline acceptance at first) Great prices, great service, great gas!!

Sounding like a title for a Cartoon Network adult swim show, Matt and Jeff's Gasoline in Novato…read more(2nd location in San Rafael) is a 24 hour gas station that provides car washing and detailing services as well. We ended up here because I didn't do a good job of recognizing that the nearby Costco does NOT have a gas station (18% in fact). So came here instead. Price was $5.299 a gallon. And I did look to see who the owners are (they are not brothers, Matt and Jeff Hardy).

I stopped at the car wash to rinse off some bird poop. Yes, the shammys slapped the bird poop off,…read morebut it seems the water was dirty and left the car a mess. $11 was a waste. Terrible terrible terrible.

They were efficient, friendly, punctual and did a great smog check on my Honda Civic.read more

I don't know how to thank Ferhat enough for his kindness to my friend and I. We are women who can…read moreonly drive.... So my friend wanted to change that. Her car had low tire pressure warning sign showed up on her dashboard. So she use this opportunity to ask me to join her for the real life class room at this gas station. We saw Air/ Water but had no idea how to fill it. I walked to Ferhat and told him about this. He smiled and told us to wait then he came to help us. He explained how to use tire pressure and show us how to fill air. I told him that I could do the rest after he showed us but he helped us to finish all 4 wheels. My friend handed him a tip as we appreciated his kindness so much. He did not accept that. Ferhat , you made our day. Thank you so so much. We appreciated your kindness. Really good services. If I can give 10 stars, I would

Disgusting but handy dog wash outside. All they need to do is clean the dog hair out of the tub. I…read morementioned it in the past but store management is lacking so today it was gross again. I do gas up here if in a hurry but prefer Arco on 2nd because it is cheaper (when you use cash). Price is only $10.50 for a basic wash.

This place Everyone must be carded for legal age for alcohol is a joke!…read moreFirst I'm 60 years old I do not look 20. second after asking for ID she made me take it out of my wallet tight clear holder. You can clearly see age thru clear holder. That was'nt the problem. She wanted to scan the back. She did. It did not clear on her screen. She bleeped it three more times. didn't work. I asked her to just type in the date. She stared at the CA drivers license for nearly a minute like it was a forign She would not just type in the date and told me No. Would not sell me the 12 pack. It was 9:05 pm. In Novoto everything is closed. I felt like this was total harassment. Never going there again.

I come here all the time and they are always closed at night. This is very unprofessional I…read morethought it was open 24 hours. And I had to walk all the way here for nothing. It is a 30 minute walk. They don't even put a sign saying when they are gonna be opening at this time or what ever. This happens to me all the time. Its not cool or right.

This is the "Loop Market" that's the food mart & Car wash of the Shell gas station at Rowland & S…read more Novato Blvd. It's near the freeway ramps, so that's why the gas prices are higher. Also. Shell is a Top Tier major fuel brand, and has a reputation for being pricey gas. I was at this Shell/ Loop Market at about 850pm on a Tuesday. The car wash was closed, so I couldn't review that. The food mart was very clean and well organized. It looks like they were doing re-stocking or maybe an inventory count. I was looking for something to eat, and Oh Look! They have hotdogs! $1.99 for 1/4-lb hotdog. So I asked for a hotdog for two reasons: (1) I like their hotdogs, and (2) I wanted to see how he serves it to me. I told the clerk about my weird hotdog experience at the Loop Market in Daly City last week. He didn't know why they served hotdogs like that. The clerk served the hotdogs on buns, on their own paper tray. Very nice, but the buns weren't fresh. The actual hotdog was fresh and juicy, and probably still within it's holding time for best quality. So in general, a good experience at this Shell station. The food mart is equipped with modern dispensers and fresh food tables. Also, lots of packaged foods are available. Note: Posted sign says no pump assistance for disabled persons at this station.

The buggest regret to go to this gas station when I ran out of gas and trying to use my Shell Gas…read morerewards. Popped tinto the first day, gas pump frozen, go to another pump. Next gas pump, tried to stick my credit card into the reader. something was jammed into the card reader. Out of order. go to the next gas pump, insert my card, "reading...EMV down...see cashier" FML. how hard is it to maintain these gas pumps. Whats worst, no NFC carder or tap to pay function on these card. Hey, we live in 2025, not 2008. How hard is it to upgrade your pumps. Had to go inside the station to pay. Realized I am not the only one having to pay the cashier to pump gas. Waiting in line, realized they don't have any of the burritos they advertised in the hot case.What a piss poor gas filling experience. Avoid at all costs.

This is a nice Shell gas station. It is located in a high traffic area off South Novato Blvd and…read moreRowland Blvd. I don't usually get gas here because of the higher prices. I stop by The Loop when I need to grab something. It has been remodeled and they do a great job keeping it clean. They have a big selection of drinks and snacks. I like how visible everything is in the fridge section. The staff is always nice and helpful.